The complaint has been investigated and
resolved to the customer's satisfactionResolved Sun Tan City — hardball tactics, horrible spraytan
resolved to the customer's satisfaction
I am writing this complaint because while I agreed to a price for a spray on tan, I did not get what I wanted at all. I want to start this off by not blaming the sales person for the hardball tactics that she took with me but to express that I am a little upset with her as my issue may have been caused by not cleaning the booth good enough.
I walked into this store because it was the closest to my home and I was flying to Florida the next day. I specifically told the person at the counter that I only wanted ONE spray tan the CHEAPEST I can get and that I didn’t need any other tanning services because, well it was almost winter and I live in Indiana and I don’t need to look “tan” all year long. I just wanted a spray tan to visit Florida because I knew we would hit the springs down there and I didn’t want to stick out.
First she took me on a tour of the place after repeatedly telling her I didn’t need to see anything. She then tried to sign me up for different packages, beds and spray, just a bed, spray for a year, bed tanning for the rest of the year ect ect ect.
Finally we got down to the price of my spray tan. I usually go to the place right by my hair salon and it’s locally owned and its 19.99 for the mid color perfume so I don’t smell like chemicals and free lotion to put on my hands and feet. While I was not expecting this exceptional price from a chain that just showed up in town, I was pretty darn surprised when the cost was something around 40 dollars for ONE session!!
So I reluctantly agree, I figure, I wasted this poor girl’s time and gimmick I better at least let her sell me a tan. I know the prices and the tour and everything are things that she is forced to push on me from corporate and I really didn’t want her to waste all that time and not get a sale. I have out my debit card and I’m trying to pay her. She ends up up selling me two “ try me” lotions ( again, I got suckered in because I felt like I wasted her time)
So I get in the booth. The thing that really bothered me was that the spray wasn’t a fine mist; it was more like what your hairspray does when it’s clogged. This is caused when the sprayer is not cleaned correctly after each tanner. When I got out I was horribly spotted and looked like I had freckles where the tan didn’t spray evenly. I rubbed my arm to see if maybe I could “rub it in” like I was told to do, and the tan just streaked like no other. I decided not to try to rub anything else in because a streaked arm and spots all over were bad enough.
I asked the girl at the counter if this was normal and she said it would even out as the tan (what I call) baked. Usually you get optimal coverage and color in 8 hours. I was especially careful during this time and didn’t dare go to bed until my 8 hours were up. I woke up the next morning and I looked HORRIBLE. The streak on my arm was way more pronounced, and the spot where it spurted out looked like huge freckeles on my skin. I called my husband in and his first reaction was “what happened to you” so I got in the shower. I did not scrub or anything, I was attempting to wash the excess off my skin to see if maybe things would be less pronounced. While a little washed off, not enough came off to make me look less like a spotted, streaked, tanned monster. I waited two more hours and got in and just tried to scrub it all off.
I’m upset that I paid 40 dollars for the WORST spray tan that I EVER got in my life and ended up having to wash it off the next day.