Menu
Sun Tan City

Sun Tan City review: awful experience 84

A
Author of the review
6:02 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I like the whole unlimited tanning for a single price a month, but the idea of giving them my credit card in order to do so is what I hate. I was willing to pay for the complete contract up front, but they wouldn't let me. I fear of having insufficient funds when it's auto drawn and end up over drafting my account and getting those $35 fees. That's why I hate auto withdraws, I can't control what is taken out on my own. It's also very inconvenient to have to show up before they would withdraw and pay it. That's why they should have the choice to use their credit card or pay everything up front without the use of a card. Okay, I'm done ranting and I feel a little better now, but I would feel great if they change this stupid crap!

Jul 31, 2009 2:56 pm EDT
Sun Tan City customer support contacts
Address

445 E. Market Street, Suite 310, Louisville, KY, 40202, US

File a complaint Write a review
Hi Everybody,
It seems like several of you aren't the happiest with Sun Tan City, and for that I am sorry. We pride ourselves on excellent customer service and quality products, and if you would like to share your experience with the Customer Service department, we would be happy to learn from you. The phone number is 877-362-1097 (ext. 9).

Regards,
Victoria
Sun Tan City
Let Yourself Shine
www.suntancity.com
victoria@suntancity.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

More Sun Tan City reviews & complaints

Sun Tan City - nude photos taken 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun Tan City - hardball tactics, horrible spraytan 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun Tan City - I approve of stc 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sun Tan City - attitude from employees & long wait 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
84 comments
A
A
Alisa David
Ashland, US
Apr 02, 2009 5:14 pm EDT

My friend used to work at Sun Tan City and she told me that they take 3x the ammount they are supposed to each month. Whether thats true, I don't know. She told me about a girl she worked with that got angry about a girl not buying anything and spit in a clients bed. They are very rude there too and don't stop selling too you until you say yes.

B
B
Bebe
Lebanon, US
Mar 31, 2009 9:46 am EDT

I agree 100%. We just had one open close to me and I wanted to purchase a month tanning with cash and they would not let me without putting a credit card down for them to have on file and then told me I had to come in and sign a form saying I wanted to cancel or else they would charge the card. I refused to give into their hard core sales tactics of $60.00 for a bottle of lotion and in this day and age of credit card theft I don’t think SunTan City qualifies to store my credit card information for their use. I will use another tanning salon, there are plenty. I am surprised their tactics are legal.

Learn how the rating is calculated

Write a review File a complaint

Sun Tan City contacts

Phone number
Website
www.suntancity.com
Category
Trending companies