Due to a move where they did not provide service, I closed my suddenlink internet/cable service this past may 28, 2014. I was told to mail my rented equipment to their nearest store, then I would receive my 'final' bill in the mail at my p. O. Box on file with them. Today, 6 weeks later, I received their 'final' bill of $72 through a collection agency! This was after I had paid them $120+ monthly on a timely basis for the 16 months I used their service. When I called to ask them why they didn't send the bill to me or call me before they sent it to the collection agency, I was told they had mailed three bills to my address on file, none of which ever showed up in my mailbox which I check everyday except sunday. I find it odd that they would really mail three statements in a six week period. I also find it odd that mail correctly addressed and sent to a working p. O. Box would not show up in the box on three separate occasions. Finally, when I asked what phone number they tried calling, she gave me a number that had a wrong area code. I hung up the phone with the thought that maybe they tried calling me one time using the wrong number—they used 837 for the area code instead of 831. When they couldn't contact me through that wrong number, then they sent the bill directly to the collection agency. I don't believe any letters were ever sent to me. It's wrong that suddenlink has a policy of sending final bills directly to a collection agency without first contacting the customer.