Suburban Propane - Seattle — Price Gouging and abuse of contract
If you’re looking for a Propane Provider in the Seattle area, chose ANYONE BUT SUBURBAN PROPANE!
I've finally finished with my three year contract with Suburban Propane. From the very first time I called to have my tank filled I was charged $5.99 per gallon. I checked around and found that price was roughly double the going rate. I made this comment to the person at Suburban Propane only to be told that was a "teaser rate" offered by competitors and that rate would go up on the next refill. I tried to cancel their service but was told I was in a contract and could not cancel my service.
Later that first year I received a bill from Suburban Propane for a “pick up” I had allegedly made at their facility. I had never even been to their facilities and certainly don’t have a portable 120 gallon tank or the means to transport it. It took three months and eleven phone calls to resolve the issue. During one of these calls I managed to get the lady who took my call to admit I was paying double their normal rate. My next fill cost me $2.47 per gallon. However, my subsequent filling cost me $5.99 per gallon. It took me three phone calls to resolve that issue. This was the last straw.
I called a competitor, Cenex, and not only did they charge less than half of what Suburban charged but they were extremely polite. Their pricing has never varied more than 5% and in fact has gone down recently. They were extremely sympathetic to my situation and informed me that they pull about ten of Suburban Propane’s tanks per week.
They came to my home, moved Suburban's tank behind my garage so I could wait out my contract and replaced it with their tank. I've waited over a year for my contract to end with Suburban. I called them today to cancel and was told I would be charged $90 for a tank removal charge. Suburban Propane is, by far, the worst company I have ever had to deal with. They actively go out of their way to gouge their customers and take every opportunity to treat them with contempt and use their contract as unfair leverage against their customers. It is my sincere hope that anyone considering signing up with Suburban Propane will chose their competitor instead. Companies like Suburban are parasites and need to cease to exist.