The complaint has been investigated and
resolved to the customer's satisfactionResolved Surburban Propane — Out of line pricing
resolved to the customer's satisfaction
I live in a rural area, have had Suburban Propane service for over 10 years, never late payment, often pay ahead. Got hit with an extreme bill of $1015.47 for tank fill. When I asked what's up, with the $4.29 a gallon they said that was the going rate. I find this 'odd' as when I take my portable 5 gallon down to the local gas station that has a Suburban tank, I paid $2.69 a gallon. When I challenged them on this they offered to reduce the cost to $3.85 a gallon. I took that as anything for a savings. The next week I shopped around and found 'introductory prices at competitors in Nampa and Caldwell of $2.09 and $2.19. I asked what their regular rates would be and if there would be a delivery charge, no delivery charges (Suburban can't say that !) and the non intro rates were $2.39 and $2.43. Their tank 'rents were also quite reasonable at $1.00 a year - Suburban was $60.00 a year. Ah the cost of not shopping around regularly. AND the cost of not having a REGULATED business. If this had been piped Nat Gas, IPUC would have (well, might) prevent this price gouging. As it stands the IPUC has no authority over Propane Home service. If you are reading this and have been burned by Suburban I urge you to shop around and write your state legislator too ! Maybe a threat of IPUC getting control of them will bring Suburban into line.