StubHub review: Wrong ticket received

Extremely disappointed with my experience using StubHub. I purchased a ticket just before 11:00 AM for Floor C, Row 11, Seat 4 because I was attending my sister’s birthday celebration with my family. My family already had Seats 1–3, so the entire reason for choosing that ticket was so I could sit with them and share the experience.

Almost three hours later, at 1:45 PM, I received an email saying, “Your ticket got upgraded — congrats, we upgraded you at no cost.” However, this was not an upgrade that benefited me. I was moved to Section 111 instead, which meant I would no longer be sitting with my family for my sister’s birthday. An “upgrade” is not really an upgrade when it changes the experience I specifically paid for.

I contacted StubHub customer service hoping they could correct the issue, especially since tickets were still available in the original section, but they were unable to help and only offered a refund. That does not fix the problem when the whole purpose was attending an event together with my family.

I ended up having to purchase another ticket through Ticketmaster in the same general area and am now hoping someone will be kind enough to switch seats with me so I can still sit with my family.

StubHub needs to do a better job of honoring the tickets customers actually purchase and understanding that changing seats can affect more than just a location — it can affect the entire reason someone bought the ticket in the first place.

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