CB Entertainment StubHub Complaints #182-201

StubHub review: No customer service for tickets not received

Holly Socci of Los Angeles, US

Aug 24, 2021 7:11 pm UTC

Verified customer

Original Order No. [protected]
Order No. [protected]
Holly Socci
Event: BottleRock Napa Valley 3 Day Pass with Guns N' Roses, Stevie Nick, Foo Fighters
Venue: Napa Valley Expo Center, Napa, CA
Date of Rescheduled Event: September 3-5, 2021
Rescheduled From: May 22-24, 2020 & October 2-4, 2020 & May 28-30, 2021
2 Tickets: VIP Plus Skydeck
Covered by FanProtect Guarantee

Tickets were to be delivered via UPS May 20, 2020 which were never received and did not receive email with tracking number.

Due to the 4th new date of the event, we are no longer available and chose to sell the tickets through StubHub. Got an email from StubHub saying the tickets were sold 8/5/2021. The Sales info on your website says to send the tickets (which we still have not received as of 8/24/21) to the buyer with the Print Shipping label link. How can we track to see if the tickets have been sent to us or directly to the Buyer? Want confirmation in writing. We have an 8/5/21 email from StubHub giving us a hard date of 8/27/21 to ship the tickets to the buyer. We still have not received the tickets as of 8/24/21.

Desired outcome: Full refund of tickets (44,866.15) and confirmation if the printed tickets have been sent to us or the new buyer with proof of receipt.

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