Straight Talk Wireless – Representative at local walmart

I want to express my frustration with an extremely unprofessional experience I had with a Straight Talk representative at the Norristown Walmart (650 S Trooper Rd, Norristown, PA 19403).

On the morning of February 3rd, I contacted your representative to schedule an appointment to purchase and activate an iPhone 13. We agreed to meet at 5:30 PM on February 4th at the Norristown Walmart. However, when I arrived at 5:20 PM, I was informed by Walmart staff that the representative had left at 4:30 PM—a full hour before our scheduled meeting time.

This behavior is completely unacceptable and unprofessional. The representative failed to honor the agreed-upon appointment, wasting my time and preventing me from purchasing and activating my phone through Straight Talk.

I have proof of our text conversation confirming the appointment, as well as photos of the store showing that the representative was not present at the agreed time.

I expect this issue to be addressed seriously. I am highly dissatisfied and totally pissed with the service I received I will share this experience on Google Reviews, TikTok, and Instagram to inform others of the lack of professionalism I encountered.

This horrible experience need to be addressed properly, or I will keep filing the complaint online.