The complaint has been investigated and
resolved to the customer's satisfactionResolved Stearns and Foster Mattress — strong chemical odor makes my eyes burn
resolved to the customer's satisfaction
On 7/21 Sears delivered to us a Stearns and Foster mattress we selected by lying on it in the store. We also tried mattresses at Carson's, Macy's and Bloomingdale's. In no store that we were in was there a strong chemical smell coming from any mattress we lay down on. From the time our mattress was delivered to us by Sears, the chemical smell coming off it was overpowering. It got even worse when we lay down on it. I woke after 4 hours with burning eyes and face and tingling lips and tongue. I could not sleep with my face down because of the stench. Everything that came in contact with the bed stank - bedding, pillows, skin. It is now 1 week later and things are only slightly better. I cannot sleep on the bed or even be in the room with it. Sears does not want to take it back. Says smell is normal and it will go away.