Steak 'n Shake review: food

I ordered my food online. Went there on time the food was very old and literally hard. I'm from south Florida so I wasn't comfortable so I didn't say anything. I am very upset the food looked and tasted like it was made yesterday. I usually like steak and shake when I go down in south Florida so I was shocked when I was given the old food. I got there at least 5 min before the due time but yet it was cold and hard when they handed me my order