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1.9 481 Reviews

State Farm Complaints Summary

110 Resolved
365 Unresolved
Our verdict: When using services from State Farm with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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11:23 pm EDT
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State Farm refuse to pay!

Hi, My husband and i have had statefarm insurance for 20 plus years, never had to use them for anything, always paid our bill on time and never had a problem.recently i was involved in a car accident that resulted in another vehicle and my car being damaged, i called them to file claim only later to be told that our insurance was canceled...we pay six months in advance, i specifically said i wanted to pay ALL OF IT.he never told us we owed anything...two weeks before the accident we received a letter saying that it was gunna be canceled.I tried calling our agent multiple times, left multiple voice messages and never recieved a call back...(our agent is located in rexburg, idaho..we are currently located in caldwell idaho)only after the accident that following monday, i decided to go to our local statefarm building and tried to get everything resolved only to be told again that there is nothing they could do, that i had to contact our agent..frustrated i told the statefarm agent that i have been trying to get in contact with my agent for the past two weeks, suzanne(statefarm agent in caldwell) tried to get in contact with him and left a voicemail message herself) still no answer..waiting for about two hours and contact an agent online who also tried to get in touch with my agent and still no answer...Finally after two tries with the agent on the phone dave finally answered and we got everything taken care of, only then to recieve another call today (7/29/2016) saying they will not pay for anything...the agent told me on the phone that she had spoken to dave and everything was resolved and they came to the conclusion that we will not be covered...frustrated, my husband called dave and he told us he didnt know anything about any accident and that he was going to figure out what was going on and call us back...never recieved a call back...waiting to see if he will actually call us back tommorrow (7/30/2016)...I need to get some correct answers about whats really going on

Desired Settlement:
Finish the job
Desired Outcome Description:
i would like STATEFARM to own up to their mistake.as this wasn't our fault and do the right thing and take care of this issue

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1:16 pm EDT

State Farm car insurance — no customer loyalty

I've had insurance with State Farm since the early 1980's and had a fairly clean record, especially for the last 10 or 15 years now, no major accidents and no tickets of any kind. Had home owners and vehicle coverage forever; but since I went through a separation and had to split our insurance policies up, they took away all discounts and my insurance rate went from roughly $85 to almost $150 per month just for one car (4 door sedan). Went with the lizard and got more coverage than I had before for less than $75. What ever happened to customer loyalty and a great driving record? Guess those went out the window along with customer service, but that's a completely different story. So long State Farm, nice knowing you!

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Why The Long Faces
Why The Long Faces
, US
Jun 08, 2016 4:06 pm EDT

So, because your situation changed and you no longer qualified for the grandfathered policies you were on, they are a bad company? You ask about loyalty as though they have none. Notice who left...

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7:00 am EDT
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State Farm insurance with state farm

My brother had a stroke 8-3-2014, while he was in the hospital his truck insurance came due.He told me to go and cancel the insurance because he could not drive any more.I went to State Farm insurance office in Dublin Georgia to drop the policy.I was told i could not drop the policy because i did not have the power of atty. My brother said not to pay the bill.My brother passed away 8-8-2014.I carried a death certificate to the company,they said they did not need one.I was advised I did not know what was going on and did not understand what they were doing. On [protected] i received two bills from State Farm for the insurance on his truck. State Farm is trying to collect insurance from a dead person.I carried the bill to their office and told them if i received another bill from them i would turn it over to a lawyer, I am the person he left to execute his will.

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8:57 pm EDT

State Farm didn't do a good job with my son's claim

State Farm didn't do a good job with my son's claim. He was in an accident on 2/14/2016. They took 2 and a half months close to 3 months to try to finalize it. What they did was SET ME UP! They said it didn't look like my son was at fault for the accident. And they wanted to get their hands on the video. It took them 2 and a half months to try to get their hands on the video, The street had cameras. They found out the video can only be viewed 7 days after the accident. After 7 days the video is no longer view-able. They had nothing else to go by. Keep saying they don't know what else to do, well if my son call in and give a voice recorder we can go from there. So once my son did they quickly put him at fault. It was a set up, because the other driver and witness refused to give a statement. The other driver is at fault. They just want to pin it on my son because he's black and at the time of an accident he was 17 now he is 18. The other driver was a female. Not only that, he has a deaf mother. These are some racist f***ers! Never wanted to help my child in first place. I am sure the other driver lawyer paid them to put my son at fault! Who the hell waits 2 and a half months to get their hands on a video! They should of investigated as soon as possible. But they some lazy pieces of ### heads. Thinking they can get over me and my child. If I gotta take this story to the MEDIA I f***ing will. I will make sure they have hell to pay!

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8:31 pm EDT

State Farm claims department refuses to reopen claim from defective/faulty item replaced

December of 2015 My Nissan Murano car needed a transfer case replacement after a accident. To cut the story short, the claims department of State farm approved the claim. very unfamiliar with the process they said we can choose any shop to bring the car. We choose the Nissan Dealer because we want a genuine part to be replaced in. Estimates were done and the car was repaired. They offered some modifications such as a switch that will over ride AWD when engaged unneededly but state farm declined as well as we did. We felt that as long as we drive the car properly and does not use the AWD unnecessarily then the switch is unneeded and will not cause the transfer case to bad, the mechanic conformed. April 2016, 4 months after, my car malfunctioned and broke down suddenly driving home and I had a bad feeling it is the same part since the sound I hear during the breakdown was the same. Facts: After the repair I never engaged my AWD anymore and just drove ~ 3000 miles after repair. I called the dealer and said I am going to tow the car back, the part should have a warranty and that time they said it have. After 2 weeks, phone calls done back and forth from the insurance and dealer, I got different answers on who should be responsible for the costs of replacement. The dealer stated that state farm decided and dictated where to buy the part for replacement, which was LKQ company which when we looked it up in the internet take parts from high mileage cars and refurbished or sells them used parts with high mileage on them, then when I called my Insurance agent she said state farm never dictates where to buy the parts " they just pay the settled payment and bring the car to its working form prior to the accident".The dealer have been insisting that state farm have dictated where they should buy the part, it was used/defective and it was not a nissan original part. In our estimate papers, it stated "NEW", but unknowingly a refurbished part was placed in my car during the repair. The part was being covered by the warranty but not the labor, the dealer recommended to have my insurance involved since they were the one who ordered a defective part from the start. I called multiple times, one time they tired to call me and my husband initially but did not leave a VM, called back the same day ( May 21, 2016) the girl I've talked to, didn't knew what was going on so she said " I will have to review the papers again and I will call you back", never heard from here probably because it was 30 mins to there closing time. May 22, 2016 I called our Insurance agent trying to explain again that I feel the claim should be re opened because looking at the situation the part was defective from the start disregarding the " switch" modification, this is another case. I also explained that state farm is 100 % denying the claim of my dealer that state farm totally was in charge in where to buy the parts. Our agent recommended to go back to the dealer, have a phone conference with us present, the dealer shop and the claims department. May 26, 2016 we went to the Nissan dealer in Downers Grove, IL, called our agent and she connected us to the claims department. The The service manager, the service specialist who was in charged of our vehicle from the beginning, me and my husband was present in the conference call. The manager explained in detail to the claims department about all the facts in the documents regarding the past repair, he can't really say that if the switch modification was put in then the transfer case should not have broken but the main issue remains that if in the start a genuine nissan part which was declined was installed the 1st time we are secured about the standard and will have a labor warranty.He stated the my transfer case item was badly broken after 4 months because it was not the recommended part installed. We strongly provided the claims department that the fault should not lie on the consumer but either to the insurance ( who dictated what item and where to buy) or the company where the item was purchased. The other end agreed but ( as usual) he can't make the decision and will have get his manager involved and in 1 hour we will be notified what will be the outcome. Mind you I had 2 days off ( with no pay) to have this call( May 25 where my agent had a day off so we cant have the call and may 26) and then tell us, "I have to review the case with my manager". At the end, state farm did not approve because in there statement to us they allegedly claim that because " we declined " the switch modification the item should not have been broken. They did not acknowledged that the refurbished item that state farm bought to replace mine was defective from the start. they won't even go to that subject. The switch is another issue here and they found a loop hole where they can BLAME THE CUSTOMER TO AVOID PAYING WHAT THEY HAVE CAUSED FROM THE START. In the end, my husband called this At the end, state farm did not approve because in there statement to us they allegedly claim that because " we declined " the switch modification the item should not have been broken. They did not acknowledged that the refurbished item that state farm bought to replace mine was defective from the start. they won't even go to that subject. The switch is another issue here and they found a loop hole where they can BLAME THE CUSTOMER TO AVOID PAYING WHAT THEY HAVE CAUSED FROM THE START. In the end, my husband called this State farm manager VALERIE MAJKOVICZ to just give her our thoughts despite we know her decision will be never be reversed. She demonstrated lack of empathy and obviously her work is to make sure state farm does not loose money at all cause despite having the truth in consumer side. We know we can never win against this big insurance companies, but agents themselves should advocate for the truth and stand by their promise about " CUSTOMER SATISFACTION". ( State farm sent us a copy of a Non original equipment and recycled parts promise letter that states **** we'll sell the parts repaired or REPLACED to your satisfaction -at no cost to you***).

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6:37 pm EDT
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State Farm auto insurance

State Farm Agent Amanda Blackburn in Leo, Indiana was instructed to lower my collision deducible. Instead, she lowered my comprehensive deductible. When a claim on my vehicle arose later, State Farm refused to honor the lower deductible even though there is a clear digital trail showing the changes I requested. They are dishonest and incompetent. Don't ever use State Farm for anything. I have switched insurance companies and have filed complaints with the BBB, U.S. and state attorney generals' offices and am leaving reviews everywhere possible. The only way to make unscrupulous companies like State Farm change is to stop using their services and make their flagrant dishonesty known far and wide.

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10:05 am EDT

State Farm roadside assistance

Fri 4/1 called road side assist. Waited over 5 hours for a tow truck to arrive. Paid $165 towing bill which I could submit for reimbursement. As of 4/7, I have been passed around like a hot potato. Apparently, there is no reimbursement recourse when I "chose" to go further than the nearest service station. Unfortunately, service stations are not Walmart, open 24/7. They had the nerve to tell me I could have taken my car to the nearest, closed mind you, service station and put my car keys in a drop box. Despicable. Spoke to Donna Moyers at corporate today. Maybe she can shine a spec of light in my veritable black hole.

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Update by Evelyn Berrios
Apr 07, 2016 10:10 am EDT

Happened in Wildwood FL website: nathanthomas.com

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1:28 pm EDT
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State Farm deanne-employee for this office

I am a lender for a local bank in The Lake Charles, LA area and I spoke with Deanne at Jim Mitchell's office for a State Farm last week. When she answered the phone I told her my name, she said "uh huh" I said you don't seem too happy to hear from me, she said, "what is it now?" I told her the customer I was calling about, a mutual customer we had been working with to get flood insurance. I informed her we would need the customer to purchase an additional 5k in flood coverage to cover our loan amount plus loan fees. She had a fit and went on a rant saying the customer was unhappy with our bank and she could see why. She said there was too much back and forth with the amount of coverage needed. I told her this is the 2nd time her and I spoke and I don't think it was a terrible. She said she wasn't going to argue over what we thought was bad or not. She said the customer was unhappy and would talk to the the manager at the bank. I told her what I needed and she ended the conversation with hanging up on me without saying goodbye. I can not believe the horrific customer service I received from that phone call. I have received better service at Walmart, and that is no exaggeration. I am appolled at her behavior and will never ever recommend her service to anyone. I am a State Farm customer myself (with a different agent thankfully) and I know the employees at the a State Farm I deal with would never behave that way. Regardless of how our mutual customer felt, that part is my responsibility, not hers. I don't need her telling me what's right and what's wrong. She handled it totally unprofessionally and extremely rude. I spoke to my customer 10 minutes later and she was not upset about the additional coverage. I offered to go down to the office and take care of it myself so she wouldn't have to take off from work. She said it was only a $5 difference and she had already paid for it over the phone. I fully expect Deanne's behavior to be reprimanded immediately. I would never allow any employee to treat anyone in that manner. That is a horrible way to solicit business.

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1:21 pm EST

State Farm insurance claim on a 5th wheel.

Our 5th wheel was caught in a flash flood. We filed a claim with State Farm. The comp they used was not for the same RV, they also did not add that it was a high profile RV with over $4, 000 in options. State Farm used Auto Source located in an other state who said they couldn't find any RV in our area to compare it to. That's funny because we found several. We sent them comps of RV but would not use them. The money they are offering us would not let us buy a comparable RV. They are trying to low ball us.

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9:09 am EST

State Farm home insurance

This past September I had hail damage to my home and I filed a claim. State Farm's handling of the incident has me wishing that I had never filed the claim. So far I have received 4 different checks. 3 of the checks were made out to me, my wife and the mortgage company. We had to endorse the checks and send them to the mortgage company who will eventually send to me a mortgage company check. The mortgage company required that our signatures be guaranteed by a bank. Okay, I understand that the guaranteed signatures was not State Farm's doing but 3 checks made out to the mortgage company sent at different intervals. My wife had to take 2 days vacation in order to achieve this. I bought the insurance, I paid the insurance bill each and every month (50 years) but have very little control over the claim at all. I would imagine that all insurance companies will handle things pretty much the same but I need to let off some steam. Here it is almost 5 months later and I'm still dealing with this matter.

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1:13 pm EST

State Farm agent with a cavalier behavior

State farm Insurance Complaint Board To whom it may concern My name is Lanny E. Jackson I am launching a complaint against Tamika McLauren one of State Farms agent; who has displayed a unprofessionalism attitude at its worst; I am a Co-signer of a 2012 Honda Civic alone with a Torrie Homan. Our car was hit by your client driving a Grand Caravan alone with another car here in Birmingham, AL.; when your client ran a stop sign hitting both cars. State Farm agent, a Tamika McLauren handling the claim filed; claim number 01795M548 involving a State Farm client; who ran a stop sign causing the crash. The agent involved have shown a disregard in the relationship of other non-State Farm insurers and their insurance company with the insisting to those at no fault filed all damage claims through their own insurance. Ms. Tamaika seems to insist and hell bent on Torrie file damage claims against her on insurance company; All State our insurance company. It also seems your client was sold under insured with a $25, 000 property damage claim insurance policy; which is not our business, our car is total out and we still with a car note to pay. I am noting understanding; why we have to jump through hoop for an accident we did not cause, or, wait for the third car hit, which is a Pepsi Cola Company commercial vehicle to file a claim, which may or may not be filed, it’s was not our fault and we should not have to wait on someone else in solving this matter. Ms. Tamika, have displayed a very disrespectful and unprofessional attitudes in representing State Farm toward my daughter-in-law to be. Your agent nasty attitudes and has shown no compassion toward people feeling; who just lost the only means of transportation at no fault; who must go back and forth to work and daycare. In away almost refusing a rental car in very nasty tone and insisting Torrie file the claim on her insurance to pay for the rental and all car repairs. Your agent, Ms. McLauren, the next day after the accident; Ms. McLauren informed Ms. Holman, State Farm will no longer pay for the wreaker hauling and storage fee and demanded that Torrie remove the car from the wreaker yard; even before State Farm adjusters had gone out and made any assessments; after the fault of the accident had been establish with your client running the stop sign; striking our car and the Pepsi Cola Company car. Her cavalier behavior has been unconscionable. And I seek some kind of action on this matter. Lanny E. Jackson 1011 41st street (Ensley) Birmingham, AL [protected]

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Nonenoneone
, US
Jun 24, 2016 1:47 pm EDT

I returned a call to Tameka where she left no claim number. She was exceptionally rude, cut me off, and refused to speak to me without first obtaining a claim number. I have State Farm as my insurer and, if I deal with her again and she behaves this way, I will move to another insurance company. her behavior and attitude is unacceptable.

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7:10 am EST

State Farm auto insurance

I had state farm since Janurary 2015, & from the beginning i knew this was a mistake. I was advised i would have $2, 000 in medical coverage as well as 25/50 & roadside, i paid $304.86 every month for BASIC LIMITED coverage. Every month, I paid through a credit card over the phone to a Vanessa at the State Farm Teresa Gaines office in Clarksville, TN every month. Unfortanelty we had to use our insurance almost a few weeks into having state farm when my fiance was involved in a horrible accident & totaled his truck. We both called state farm & said we have $2, 000 in medical coverage, were told twice by different Representatives that we did, i made my fiance go to the emergency care because he had large knots on his legs from the accident, & we submit the bill for them to pay it. NEVER hear a word, they never paid it and the only reason we found out it wasnt paid was when they sent a collection letter to him a month later. We call state farm back and ask why it was never paid, and were told we do not have medical coverage and never have. My fiancé lost his job because of this( he is a truck driver)and we are stuck. I go to pay my first bill statement since i am new to the insurance company i call them, and was told that it is going to auto draft out of my account, i tell them no i would like to just pay over the phone instead, and was told again that i should call back in a couple of days because they dont want to charge my card twice. Fine. By Monday i had a cancellation letter in my mailbox that says i have 2 days to pay my statement before it is cancelled? I called immediately, and say i told you this would not draft out of my account, that is why i want to call and pay my statement every month, and the woman says to me " well if you think your not going to have the money to pay it again just call us ahead of time so we know you cant pay it". OBVIOUSLY if i am calling you to pay with my debit card i have money on the account. Next month, i call, same thing, i tell them please stop trying to take this money out directly through my account, it will always be denied due to the large amount. Same woman, "well do you have money in your account because that would be the only reason it would deny it", my bank will not authorize something like that without a acccount and rotating number, and i do not give that information to anyone unless it is my employer. After being bullied by this woman twice, i decide i need to seek someone higher, i call Teresa Gaines, and tell her how i was treated and that i do not appreciate being talking to like that, especially when i pay them for a service. She responds to me with no empathy and says she will look into that, and ask me if that is all i wanted. After that i call state farm directly and ask to be transferred to a different agent in the area, they tell me it is up to the agent if they allow me to switch, of course they will not allow that. That is money out of their pockets why would they allow me to switch agents? That is the dumbest thing i have ever heard. So once again I am stuck. Now it is November, i get a bill for state farm that reads $280.48, I was grateful i called over the phone like i do every month and authorize a one time payment for that month, hoorah! UNTIL December i get my pay statement that reads $287.73, i call them and ask why it has increased $7 in just a month and they tell me because a driver reached the age 25 and but my fiance is 27 and im only 24 so neither reached the age and i explain that, that makes no sense and she goes "oh no excuse me i take that back", well idk i have to speak with Vanessa and i will have her call you, so Vanessa calls us and tell us we over paid $7 & that was just a refund, State farm then tells me that if i would like to continue paying over the phone monthly that i will have to pay $287.73 down payment as well as the monthly payment of $287.73, or they need my permission to direct draft out of my account were it will not cost me So i either pay $500+ to continue doing what i have been doing and only authorizing a one time payment monthly and this $287.73 dollars goes into someone's pocket and is never applied to my account or i give you my account and rotating number so that you can debt my account how ever you see fit. I let them know that day i would not sign that piece of paper and i will be looking into a new insurance company. I decide i will go with geico and i go to sign up and see that the accident my fiancé was in, that state farm said he was not at fault, clearly says in his DMV report Accident; At fault, which now explains why he LOST his job.. Thats news to both of us, & we were told differently so now that accident that was suppose to be not at fault is now increasing the insurance rate by almost $100, but i get medical coverage, full coverage, roadside, and all the goodies i could imagine at geico for $7 less then what i am paying for garbage coverage with state farm. So i jump at the chance and get geico immediately, geico told me once i get the email with my policy number go ahead and cancel out state farm and they will also send a cancellation letter, well apparently they did because for the first time since January 2015 state farm deducted $287.73 out of my account literally 45 minutes later with NO AUTHORIZATION, i called them immediately and told them they had no authorization to do that, and was told they auto drafted that out of my account, how? They didnt have a accounting and rotating number and i didnt sign their letter to authorize that, i tell them they need to immediately refund that money to my account and they tell me it will take 5 days to just get a request for a refund. I call my bank region who tells me that it was taking out by the card, so someone ran my card numbers, which means they kept my card information on file unlawfully doing so and my bank tells me there is nothing they can do until it post and the only thing i can do till then is to call state farm back and have them refund it until it post, well after 6 different stories by state farm they decide they arent going to do anything and i have to file a police report with the Clarksville Police after a few days it finally post to my account i am able to dispute the charge, i go into the office branch who tells me " let me guess they took money out of your account without authorization after you purchased geico and they said they auto drafted it out of your account". Funny they would say that, since thats exactly what happened, obviously this has happened multiple times. Anyways i complete all the forms and today i get a response from my bank that tells me "due to friendly draft this would not be considered fraud". There was never a draft, this was not authorized and on top of all of this, YOU PAY A MONTH IN ADVANCE so its not like i owed them any money this is for the month of JANURARY a month that just started. I contacted regions and have given them all the information and they are reopening the Dispute and someone is working 1 on 1 with me to get this resolved. My fiance called State Farm Teresa Gaines office 1/13/16 since they have made no attepmts what so ever to help resolve. He gets a call center rep who tells him they have sent a cancellation check out for $56 dollars. He says no the amount is $287.73 not $56.00 and was placed immediately on hold, then a woman comes on the line that tells my fiancé not to call the 1800statefarm number only Teresa gaines can handle this and was told she would call him back. He then receives a voicemail from TERESA who tells us that we owe her for the month of December and we would not be getting that money refunded. I have a emailed receipt for every month since January 2015 so that is another complete lie told by Teresa Gaines office. I would like my $287.73 back that they fraudulently stole from my debit card, bank account.

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6:42 pm EST
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State Farm denies an accident occurred

On December 8, 2015, I had just installed my DC license plates on my brand new 2015 GMC Sierra Denali pickup, parked in front of my home, and was finishing placement of the inspection sticker when I noticed someone trying to pull out from behind my truck. I went to the rear of the truck to guide her but, before I could do that, she hit the rear bumper. I was standing right there and saw and heard the impact. Her right fender, already smashed in (from some previous accident) had left a small scratch and some of her black paint on my truck’s left rear bumper. I asked for her insurance, which she gave to me. It listed “Miranda Grigorio”, which was apparently her husband’s name. She denied having hit my truck and said the scratch and the black paint was just dirt. (The scratch and paint are still there.) I reported the incident to State Farm, her insurance company. A week or so later someone came and took a picture of the damage. The State Farm claim number is 20-778F-426 Today (December 28) I received a letter from State Farm saying “we do not believe our insured was legally liable for your damages.” It further states: “Our insured’s statement that they (sic) did not strike your vehicle is supported by the pictures we took of each vehicle.” I called State Farm earlier today. I was told that they stood by the letter (cited above) since I did not call the police on the spot. ( I noted that it was not clear what difference that would have made since the lady denied that she had hit my car.) I asked to speak to a supervisor and noted that I would make known State Farm’s outrageous position known online as widely as I could. Amazing that a person and her insurance company can avoid responsibility simply by denying that something had happened.

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12:05 pm EST

State Farm auto policy transfer

I relocated to Lubbock, Texas in the May of 2015, to begin graduate school. Once my financial aid dispersed, I was financially able to transfer my auto insurance policy from Florida (the rates in TX are higher). Once the Texas policy was written however, it did not cancel my policy in Florida as it should, in order to link the two together. Instead no vehicle insurance in Florida was being reported, thus causing my drivers license to be suspended. Which was brought to my attention by a potential employer on a background screening. Now, State Farm has admitted their errors and "submitted, " the necessary paperwork to their underwriters, though the issue has yet to be resolved a week later.

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2:32 pm EST
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State Farm refusing to pay for damages

On the afternoon of Oct 7, 2015, a State Farm policy holder entered into his parked vehicle, started his engine, and proceeded to pull out without looking. He hit my daughter's vehicle causing $1, 180.00 in damage. At the accident scene, State Farm's policy holder told the police officer that when he put his car in drive, he looked in his rear view mirror, did NOT look to his left but proceeded to pull out from his parked position from the side of the road. This resulted in his vehicle hitting my daughter's vehicle which also had a 5 year old child riding in the back seat at the time. The police report states that State Farm's client hit my daughter's vehicle when he pulled out from his parked position. However, on November 25, 2015, State Farm's Claim Team Member, Milton Mack, made a decision that fault should be shared. He said the decision was based on their recorded conversation with my daughter. I corrected him by stating that my daughter had NOT spoken with anyone from State Farm and should NOT have to speak with anyone from State Farm as they had the official accident police report. When he said the decision was final, I asked for his manager but our conversation was disconnected as the line went dead. Their motto states, not only do we do what is legal, but we also do what is right. I say their motto is, they do what is right for their client and what helps their bottom line. The desired resolution would be for State Farm to pay the total vehicle repair damage of $1, 180. The accident was caused by their policy holder and admitted by their policy holder to the police officer at the scene of the accident.

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12:56 pm EST

State Farm coverage

I have been a customer of State Farm for 20+ years. I have to say that my agent has been great, and no complaints about him and his office. My husband and I own five cars (we have 3 teenagers), a boat and also home owners insurance and a life insurance policy. In the last few years, we have needed to utilize our insurance due to a few accidents (mostly not our fault). We just received word a few weeks ago, that State Farm is dropping us as customers. I am in disbelief. I have always had the highest regard for State Farm, but not anymore. Isn't that what insurance is for? I pay a large chunk of money for insurance, and am very disappointed in State Farm right now.

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R
9:59 pm EST

State Farm renters insurance

A bag loss/theft claim under Renters Insurance has not been resolved for months and the investigator has made an inappropriate request. My daughter filed a claim for a bag loss/theft at the airport in August 27, 2015. The claim was immediately assigned to an investigator who has a history of not returning phone calls or email messages. After waiting 2 weeks to hear from him (as he promised) on the final status; I sent him another email and asked for the status. He replied and requested me to send my daughter to his office so he could take her recorded statement. I never trusted this sleepy/unreliable investigator so I refused to send my daughter over to his office for security reasons. I filed a complaint against this investigator's handling of the claim with State Farm's corporate office and I was told someone would get back to me with 48 hours. It has been over a week and no one contacted me yet.

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8:34 pm EDT

State Farm my state farm agent lied

I switched from my former company because the State Farm Agent lied to me. Had he told me the truth I would have stayed with my old company. But he assured me that THEIR practice will not be raising their rates every year. Well they do. So I called the agent and told him he is a lying SOB. The I called State Farm put in a complaint against him and asked to be switched to another agent. Which State Farm did. One year later they said, " I physically threatened" the agent therefore they are cancelling me. I ASKED FOR THE PROOF.
They refuse to give me any proof that I threatened him.
So now I am cancelled. I pay my bills on time and I have a good FICO.
Without proof they cancelled because I CALLED THEIR AGENT A LIAR...not because I threatened him. But if they have proof why not show it? ans: LYING IS THE WAY STATE FARM DOES BUSINESS.
Lesson learned: ALWAYS TAPE SALES AGENTS ! always video tape. If they don't like it leave.

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12:14 am EDT

State Farm there are sad and filled with woe

State farm is sad and filled with woe
Edward rust is no longer ceo
He had knowledge, but wasn’t in the know
The board said it was time for him to go

All american girl starred margaret cho
The miami heat coach is nicknamed spo
I hate to paddle but don’t like to row
Edward rust is no longer ceo
The board said it was time for him to go

The word souffler is french for blow
I love the rain but dislike the snow
Ten tosses for a nickel or a penny a throw
State farm is sad and filled with woe
Edward rust is no longer ceo

Bambi’s mom was a fawn who became a doe
You can’t line up if you don’t get in a row
My car isn’t running, “give me a tow”
He had knowledge but wasn’t in the know
The board said it was time for him to go

Plant a seed and water it to make it grow
Phases of the tide are ebb and flow
If you head isn’t hairy you don’t have a fro
You can buff your bald head to make it glow
State farm is sad and filled with woe
Edward rust is no longer ceo

I like mike tyson more than riddick bowe
A mug of coffee is a cup of joe
Call me brother, don’t call me bro
When i sing scat i sound like al jarreau
State farm is sad and filled with woe
The board said it was time for him to go

A former tigers pitcher was lerrin lagrow
Ursula andress was a bond girl in dr. No
Brian benben is married to madeline stowe
Betsy ross couldn’t knit but she sure could sew
He had knowledge but wasn’t in the know
Edward rust is no longer ceo

Grand funk toured with david allan coe
I said to shoeless joe, “say it ain’t so”
Brandon lee died during the filming of the crow
In 1992 i didn’t vote for ross perot
State farm is sad and filled with woe
The board said it was time for him to go

A hare is fast and a tortoise is slow
The overhead compartment is for luggage to stow
Beware from above but look out below
I’m gaining momentum, i’ve got big mo
He had knowledge but wasn’t in the know
Edward rust is no longer ceo

I’ve travelled far but have miles to go
My insurance company thinks i’m their ho
I’m not their friend but i am their foe
Robin hood had arrows, a quiver and a bow
State farm has a lame duck ceo
He had knowledge, but wasn’t in the know
The board said it was time for him to go
State farm is sad and filled with woe

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7:56 pm EDT

State Farm claim handling and poor representation

I was in a car accident on August 8th, 2015. The incident occurred due to a commercial truck being parked in a residential area blocking over half of the road way forcing drivers to drive up and down the wrong side of the road to enter and exit the cul de sac as well as making it impossible to see anyone coming in or out of the cul de sac. Myself and another driver hit driver side fender (him) to driver side bumper (me) after trying to enter/exit the cul de sac that morning. No one was injured, very minor damage was done to both vehicles. A police officer was called to the seen and stated that he himself could attest to the lack of visibility when entering and exiting the area and proceeded to tell the owner of the commercial truck to move his vehicle and to not return it to that spot or face prosecution. Since then I had filed a claim as well as the other party. I tried numerous times to contact my assigned claims rep, Giselle Leguizamon, who waited until the 28th of August to finally return my call. I learned over these passing weeks that the other party had filed a claim against me stating that he felt it was my fault, that I hit him and was recklessly driving; he also filed a bodily injury claim. I got the police report for Temple Police Department which stated that we were both trying to enter and exit the cul de sac at the same time and collided due to the fact that there was no visibility because of the commercial truck in the way. He did not give fault to either party in the police report nor wrote either of us a ticket. The claims rep told me that she felt it was my fault because I shouldn't have tried to go around the truck while exiting the cul de sac. She said that I unlawfully drove around the truck and that my actions led to the wreck. She then explained to me her reasoning for this: she stated that I should have stopped, called the police and had them remove the truck from the residential street. This truck is parked outside of the owners home, which is to the right of my home. The street that I live on is, at bare minimum, a two lane residential street in a one street subdivision. On this one street subdivision over half of the occupants have one if not multiple cars parked in the street because the driveways are very short and narrow; this is an older subdivision. I then asked the claim rep if for now on what I am suppose to do is stop every couple of feet and call the police to have a vehicle removed from the street so I don't have to drive around it and put myself in the opposite lane. She said, legally, that is what I should do and that is why SHE chose to blame me for the incident. I then contacted Temple Police department and asked their advice and to state that one statement on the police report was not correct and I needed a revised statement. That statement being that I had backed out of a drive way and drove towards the entrance to the cul de sac. They told me they would begin working on a revised statement. I then called the claims rep back to let her know of this to be told that it was too late because she had already decided to fault me for the accident, filed the liability, and she could not take it back now. I also tried to offer pictures that had been taken to be told that she didn't need them. What insurance company doesn't want photographic proof from both parties of an accident? She then informed me that what she could do for me is accept the revised report so she could try to overturn the surcharge that I was going to be charged for HER citing me for the accident and that mabey that might keep my premiums from going up. Through this whole process, not one time has my rep called me and asked me for anything concerning this wreck nor has she tried to start the process of fixing my truck. The only thing anyone seemed to care about was the other party, who was also represented by State Farm. I was not properly represented by the insurance company that I have been with for over a decade nor was anyone concerned with getting an actual statement from me. The claims rep only considered the other parties statement, who later after learning the police report stated there were no injuries, retracted his bodily injury claim, and never once actually tried to get a actual fact based statement from me. In the end I was told it was my fault, I was only informed that they were putting all this on me and not once to this company even try to investigate this incident. I never once got an appointment with a field adjuster, never once had anyone even ask me what happened. I will be filing a claim with Ga Insurance Commissioner and taking my business elsewhere.

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State Farm Customer Reviews Overview

State Farm is a large provider of insurance and financial services in the United States. Their offerings include auto, home, property, and life insurance, as well as banking products and mutual funds. They also provide services for retirement planning and annuities. State Farm aims to serve as a one-stop-shop for customers' insurance and financial service needs, with options for personalizing coverage and investment strategies. Customers can manage their policies and accounts through the company's website and network of agents.

State Farm In-depth Review

Overview: State Farm is a well-established insurance company that offers a wide range of insurance products and services. With a rich history and background, State Farm has been serving customers for many years.

Insurance Products: State Farm provides comprehensive insurance coverage for various needs, including auto, home, life, and health insurance. Their coverage options are extensive, with clear limits and exclusions. Pricing is competitive, and the company offers affordable options for different budgets. The claims process is efficient, and customer support is readily available to assist policyholders.

Financial Strength and Stability: State Farm has a strong financial standing, ensuring that they can meet policyholder obligations. Independent rating agencies have consistently given them high ratings, reflecting their stability and reliability. Over time, the company has demonstrated consistent financial performance.

Customer Satisfaction: State Farm has received positive customer satisfaction ratings and reviews. Customer feedback is carefully analyzed, and complaints are addressed promptly and effectively. Their response time and effectiveness in resolving customer issues are commendable, and they consistently meet or exceed industry benchmarks.

Technology and Digital Experience: State Farm's website and mobile app offer a user-friendly interface and easy navigation. Customers can conveniently manage their policies online and file claims digitally. The company provides a range of digital tools and resources to enhance the customer experience.

Agent Network: State Farm's agent network is highly accessible and responsive. Agents possess extensive knowledge and expertise in insurance products, assisting customers with policy selection and customization. Their personalized approach sets them apart.

Discounts and Rewards: State Farm offers various discounts and rewards programs to help customers save on their insurance premiums. Eligibility criteria are clearly defined, and potential savings can be significant. Their offerings are competitive compared to other insurance providers.

Community Involvement: State Farm is actively involved in corporate social responsibility initiatives, supporting local communities and charitable organizations. They prioritize environmental sustainability efforts, demonstrating their commitment to making a positive impact.

Online Reviews and Reputation: Online reviews and ratings from customers and industry experts reflect State Farm's strong reputation in the insurance industry. Their online presence is commendable, and they are well-regarded compared to their competitors.

Additional Services: In addition to insurance, State Farm offers banking and financial products. These services are of high quality and value, providing customers with integrated solutions and convenience.

Conclusion: State Farm's key strengths lie in their comprehensive insurance products, financial stability, excellent customer satisfaction, user-friendly technology, and knowledgeable agent network. They have a strong reputation and are highly recommended for their reliable services. Overall, State Farm receives a high rating based on their exceptional performance in various aspects of their business.

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Contact State Farm customer service

Phone numbers

1855 733 7333 1800 782 8332 More phone numbers

Website

www.statefarm.com

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