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StarHub  -  TV Network

K
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9:53 am
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After several unsuccessful house visits to remedy a non-performing tv set-top box in the mbr, the technicians opened up the unused coaxial cable junction box - since we had long since duly converted to optical fiber, and unbeknown to us, chosen to install an ethernet over coaxial cable adapter/converter at a cost to us of $80 address what is yet to be confirmed by our expert friend who just visited us, as perhaps they were having an issue with the ethernet cabling to the mbr from the utility closet. The starhub contractor left the utility closet in an unacceptable mess with exposed cables and connectors and our home without a landline telephone after the “repair” of the tv feed. Our expert friend successfully got our landline working again by reseating all connections made and rebooting the entire system (modem etc). It was obviously not done by the starhub representative to confirm all related services and points were working! They seemed to be in a big rush! This was truly an experience that one would have not expected from starhub and one that has warranted a change in service provider at the next opportunity.

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169 complaints
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StarHub contacts

(added by reviewer)
67 Ubi Avenue 1, #05-01 StarHub Green, Singapore
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