Starbucks
Reviews and Complaints

Contrast and comparison... Please read below. I'm forever perplexed.

7th avenue and 23rd street - huge location. At 8am everyday there is a huge line and sometimes one person doing register, coffee, and snacks. If you are lucky somebody comes back from their smoke break (you see them standing right by the front door) and you have two people behind the counter.

6th ave and 24th street-smaller location. Because of the above I sometimes will try this location. This is even worse. This place is half the size and over staffed... And the line is still just as long. There must be 4 to 5 employees behind the counter bumping into each other. The lady at the register gets my drink wrong all the time. Tall iced coffee sweetened. It never comes sweetened-I have accepted that and given up that option. She also writes down the coffee cake I buy every morning and places the bag to the side for the person in charge of snacks to place in the bag. The bag sits on the counter half the time or falls on the floor. If you can interrupt all the laughter and personal conversation behind the counter, you might be able to remind them of the order you just placed and paid for 10 minutes ago. This place us seriously like a saturday night live sketch. I try and find the positive in everything, but this place really needs some major overhaul.

Starbucks management please help! This is really tarnishing the way I feel about such a wonderful company and success story.

I just walked out on a shift. I have worked for starbucks since september after getting laid off of my tech virtual work job. I thought starbucks would be fun. I train well and was offered to be higher on as a shift manager. I declined, it was during busy holiday times and didnt want to step on any toes of former employees. The management and I agreed that come january I would start my training.

I am a fast learner and was being told that I was excelling and doing great for the first few months, then out of no-where my manager (brandee) comes to me and says I need to come out of my shell, stop being depressed and that everyone here thinks you hate it here. I work with only two people each week and get along great with them. They have told me im doing great and exceeding expectations so to hear brandee tell me this was very upsetting. I got the rest of my shift covered for the evening and approved by brandee because I was no feeling well and was now very frustrated at the huge sharp turn of direction. The next day I come into work and am ridiculed on how horrible the closing shift did the night before because the lack of knowledge of the person that came into cover for me. They wanted an apology. One was not given. Each employee should know how to do each job and if a manager approves an employee to cover that shift for me should have known better. Fast forward 4 weeks later. I have made an effort to smile and greet customers (more so than the shifts) and have even developed relation ships with our customers. I have sold promotional items well and always go the extra step to satisfy each guests visit. Again today as I came in im told that I intimidated a young partner (who I never work with) at the register to give me a fee drink. All I did was ask if the drink was free because I was working that day. She said nothing and rang me up but then followed up with the manager who came down on me to do the right thing and again said the 90% of the store (I work with only 2 mind you) said I am miserable and unhappy and don't want to be here. My manager asked me to explaing whats going on in my private life so I told her about my wife upcoming breasts cancer exam that we are worried about, and legal charges that have just been dropped due to no criminal evidence available.

I feel very violated and upset that the one place I could go and stay busy and connect with people (all while do the job correctly) would dare to tell me that I don't want to work there let alone provide me with examples or names of people who have said these things. I have been in customer service for 5+ years and have never seen such a horribly run management communications disaster. They even went onto my facebook page to scan me out and look for negative things about me. This is too crazy.

As being in upper management in other customer service industries before I would highly advise the removal of the current management at this location. Employees have often come fourth with knowledge that they have had to deal with some off the same stuff I have had to.

This lead to my decision to walk out of the store. If I am seen as some one who does not want to be there than guess what? I dont!

Cole crook
2051109

When I go into a starbucks store, I am hit with a laser when standing in line.
This causes immediate headaches.
The remedy is easy, just dont point at the customer line... But no...
The laser moves around and ends up facing the eyes of the customers in line.

I recently moved to shenzhen, china and regularly visit starbucks around my vicinity called coco park.. During my 3rd visit I just stepped out of starbucks to use the restroom and I slipped because the floor was slightly wet and slippery. There was no sign board of "caution wet floor" nothing at all.. I ended up with a broken wrist (fracture) and a dislocation.. Its been more than 1month I have a plaster n also suffering from pain.. Only maintening the interior of starbucks is not important, they need to maintain the flooring in and around as well... I couldn't blame them because it didnt happen inside starbucks.

This happened at the starbucks branch at the eaton centre (downtown toronto)- this is the branch within the bookstore - indigo chapters. I stood in line like everyone else and when my turn finally came up I made said "hi" and made my order but the customer service agent behind the counter completely ignored me - until her colleague noticed and took my order instead. I knew that she noticed me because she actually saw me approaching the counter and looked down and kept looking down - she was also facing me and standing right in front of me. This was not only insulting but it was also completely embarrassing. Never again am I gonna shop at that starbucks branch.

I ordered a Gift Card in April 2014, which was never received. It was supposed to be a Mother's Day gift. Mothers Day came and went, and nothing. I called customer service more than three times, and spoke to someone different each time, and each time they took the information wrong (wrong address, wrong billing address, the funds were changed to Canadian funds instead of remaining US funds etc.) The last time I called the representative didn't know what she was doing either, and kept asking me the same questions over and over again. I asked to speak to a manager, she kept going back and forth without transfering me to a manager. I finally got a hold of one lame manager, who had an attitude, and kept repeating that we always change the funds into the currency of the country it's going to, which wasn't true, this isn't the first time I was ordering from them, so he didn't know what he was talking about, and he was never appologetic about the situation and when I said go ahead and cancel my order, he said it's up to you what you decide to do. Really? Is that what managers say when handling situations like these? How low class of starbucks, to let their' employees treat their' customers like this. I guess they really don't care about their' customers, maybe they've made enough money and reached the top that they let it go to their' heads. Well whoever owns starbucks I can't wait till you go under. There's no way you can treat customers in a low manner and expect us to go and buy your products. I will never buy another starbucks coffee, or a gift card again, and I will tell all my friends and family to do the same. Remember, karma's a b****, and yours is on the way. To hell with you Starbucks.

I made an order through starbucksstore.com and was so disappointed with the services. I paid for my order and the seller sent me this tracking number. I checked it all the time, but the status of the purchase stated that it is sent. I made order 2 weeks ago, but I still haven’t received it. The customer service team was helpless, they only promised to check everything and called back, but they didn’t. I wasted my time and money.

The start of the issue was a terrible cup of coffee purchased in Maine while on a road trip. I don't expect perfection but it was a big disappointment to hit the road and find my coffee absolutely full of grinds. What makes the matter worse and causes me great dissatisfaction with Starbucks was that I TWICE wrote to their customer service folks, providing all the requested details and asking for a response. Twice, I received no reply. I think it is a problem to serve an inferior product but it is an even bigger problem for the customer's voice to go unheard.

Thank you in advance for your patience and understanding. Before I start my complain I would like to introduce myself: my name is Dr. Ahmed El-Sherif, 39 years old, specialized in Hyperbaric & Diving Medicine. I used to visit Starbucks (Maadi, Corniche El Nil) too frequent with my fiancé where the last time was on Monday, April 1st at 11pm. We ordered our favorite drinks, sat on two close sofas, and started having some talk surrounded by the usual great atmosphere where I normally was holding her hand and from time to time kissing it, too! The atmosphere was suddenly broken by a guy (Ahmed Khaled Mohamed) moving chairs and tables next to us, cleaning, staring at us, and disturbing the whole atmosphere. We first thought it was unintentional as we knew they close at 12 am and 10 min would be more than enough to do the whole thing!
A few minutes later another guy came and rudely asked me to have some talk with him but I rejected saying "no, I'm busy!". I got angry as the only thing came to my mind was that I kissed my fiancé's hand! She didn't understand what the guy wanted so I had to explain to her and she turned too much upset about the whole situation. I then dropped her to the car and went back to see what went wrong, hoping I misunderstood him, and when I asked him (Ahmed Adel Mohamed) he answered impolitely that the way I was sitting was improper! At that moment I turned mad at him and the other guy, and the third one (Francois) was calming me down and apologized for their way. The next day I met the Area Manager (Mohamad Higazi/+[protected]) to see what they would do to punish him and if he was not to get fired, at least an apology to my fiancé would be enough. The area manager could not promise to fire him nor make him apologize, saying that they had no right to fire him as the Labor Law protects him no matter what he did, giving an example of another guy that stole money yet they could not fire him! He also said they had nothing to control their staff attitude due to the culture they come from which is always unpredictable and therefore he apologized on their behalf, which was not enough for me, believing that if this is the way they would deal with things the guys would never be blamed for mistakes and therefore would continue the same attitude with others..

For me and my fiancé, Starbucks was a perfect place for a perfect coffee to have, and it used to always be our break-station no matter where we go, specially with the quality of service we thought it was providing. After this incident I think it will become a place for extremists to control it their way..