Starbucks

On Tuesday, October 10, 2017, I purchase a Vente Maple Pecan Latte from the Starbucks located at 100 SW Main, Portland, Oregon. After drinking almost half of a very bitter drink, I swirled my cup around out of habit and the next sip was so sweet that I was unable to finish the drink. I suspect that the syrup was all in the bottom of the cup and had not been mixed properly. I work for a federal agency across the street and was heading to a meeting and unable to return to the store to ask to have the drink replaced. I returned to the store today and presented them with the order ticket for my drink, explained what had happened and asked if they would comp my drink to replace the one I had to through away. Jessica, the supervisor, was standing nearby and overheard my request. She jumped in and said that she wouldn't do that. I explained that it seemed like the right thing to do and that I purchase my coffee there often and spend hundreds of dollars there. She was unpleasant and said something to the fact that people ask for free drinks all the time and she just won't do that. I am a nicely dressed 44-year-old professional and I told her that there was no reason she couldn't trust that I was being honest. I asked to speak with the manager and she went in the back to get him/her. While she was gone the very nice barista said for future reference to try to come back right away so the barista could provide a free drink card. The supervisor returned and said she couldn't find that manager but that she was the supervisor and she couldn't help me with that. As she started to walk away I said wait, I would still like to place an order and I did so, ordering a tall vanilla bean frappuccino for my daughter and a venti Maple Pecan Latte for myself. I also asked Jessica to write down the phone number so I could call later to speak with the manager — which she did. When I received my drink it was a grande. The barista asked me if she wanted me to remake it and I said no and not to worry about it. I did check the sticker on the cup and it said grande so that's what I paid for, but the supervisor did take my order incorrectly. Because I saw that I could issue a complaint on-line, I do not plan to call back. I would like this resolved by receiving a free venti latte for the one I had to throw away and an additional one for the time and frustration of dealing with this. My name is Koreen Dorsainvil and my email address is [protected]@outlook.com
Thank you.

I had a couple of Starbucks gift cards totalling $900 which I had received years ago for a gift so that I could buy an espresso machine. I never got around to doing that, so the balance basically remained with the exception of an occasional latte I paid for with one of those cards. Fast forward to last week-I discovered an online gift card exchange service that partners with Amazon where you can exchange unwanted store credit or gift cardsfor Amazon electronic cards. But they would only accept $100 increments, so I transferred them into equal increments. They would only accept six exchanges per month, so I went back and consolidated my remaining three cards onto one. Less than 10 hours later, I found out that my remaining balance of $300.25 and one of the cards I had exchanged were voided and the cards had been closed. Over an hour on the phone resulted in a migraine and not much resolved, other than first being told that my account had been hacked and after that call had dropped, another rep told me that Starbucks had flagged my cards as possibly fraudulent and froze them. How exactly are they 'frozen' and 'closed' at the same time? This is what they do without notice and no concrete proof of any wrongdoing. I had realized that maybe too much transferring around of the same balance back and forth between different cards had set off some alarm on their end, but just because their IT people set up the system to flag all possible fraud, does not mean that everyone is guilty of it. Sometimes people do carry large gift card balances and if Starbucks allows it then why does it trigger an alert? Starbucks took no steps to contact me and had I not noticed what was done to my account, my money would be gone forever. I have wasted more time today emailing and calling customer service and finally decided to contact the CEO. The email did not bounce so I am optimistic that someone from the executive office will help me get a resolution without too much red tape. Otherwise, my next step is contacting the Attorney Generals Office and file a complaint. And I will take my chances with a purse snatcher by not registering any more cards with Starbucks, just in case they decide to go into this Nazi mode again.

This location has no place to go inside. While we were there 3 couples tried to find a door. We needed to go across the parking lot to use facilities which I could do in my power wheelchair. Date was 10/3/17. On a stormy day we would have make a different choice as would the two other couples who sat outside. Maybe starbucks should be more inside with proper facilities and access. I chose that day to have a cup of coffee which was good but is one of two cups I may have this year. Good enough that I may up it to 4-5 cups per year. Thank you.

Starbucks "security" closed both mine and my husbands starbuck's cards only after we added $50 to each. I spent an hour on phone with starbucks customer service - spoke to 3 different people and bottom line is they cannot tell me why our accounts were closed (we did not authoize) or why they are keeping our money and refused to refund. I was even told by starbucks costumer service needed to dispute with our visa credit card company that loaded the 2- $50.00 amounts - $100 total.
My husband and I have been loyal starbucks customers for years and have loaded our registered cards numerous times but never have had this happen.
It is like theft from starbucks - loading cards, and then closing accounts and refusing to refund money. I do plan to dispute with visa and contact local attorney general about starbuck's practices.

I just want to buy two cups in starbucks which located at fayetteville road, in harris teeter. When I as her for a information about the cups, she had a extremely bad attitude, she didn't know how to register those cups for discount, and she told me that she can't do this, I have buy the same product twice with the discount, I don't know what wrong with her!

Name of company and location: starbucks coffee, al-shaya morocco s.A. S., sbx airport marrakech
On the 6 th setember 2017 at 08:33 I asked for a pain suisse which marked the price of 1.60 euros. I had a bill of 20 mad (local coin). The exchange is 1 euro is 10 mad, so 20 mad is 2 euros.in this case the employee -55804 hadad h (please see the receipt) should have given me 0, 40 euros or 4 mad. Instead he gave me 1 mad, and starded assisting another client. I told him to give me the pain, the receipt and that the change was wrong. He said the exchange at the airport was different (I had already bought other items and it was exactly the same) and then he game me the pain, the receipt and another coin of 1 mad. The right change was 3, 28 mad. It was a sad behavior to fool costumers it is very bad for the company reputation.

Barista did not know how to make iced macciata, which I asked him to remake. It still was not to my satisfaction. However I could not wait since I had a connecting flight. My worse experience at starbucks.
Sunday, august 27, 2017, approximately 4:14pm
O'hare international airport, terminal b

A desirable resolution would be refund of $6.91
The folol wing information from receipt:
Store id ordsta01

I was traveling through dallas airport (august 7th) heading home to phoenix. Since I had a couple hours wait time I stopped at one of the airport starbucks stores near my gate to get a cup of coffee. I typically like hot coffee, but I saw your signs stating you had cold brew and thought maybe i'd have a cup.

I asked the clerk (who was handling the cash register) about the cold brew and could I have it hot. The other employee (I assume the barrista) said it only comes cold. I said I thought maybe I could get it hot, she very condescending and said "it's called cold brew, hence because it is served cold". Regardless of her limitations in how she was willing to serve the coffee, I felt it was very poor customer service to address me in such a condescending manner. I ended up getting a different cup of hot coffee but i'm sure you know I have other choices when I get coffee and i'll think twice before I go to starbucks to get treated in this manner.

I do not expect anything in return for this except to know that you will make sure your barristas not only make coffee but can interact with customers in an appropriate manner.

Thanks
Karon casillas
[protected]@cox.net

Starbucks - 995 marsh rd. Redwood city, ca 94063
Complaint: I bought a coconut milk mocha macchiato & some sandwich about 8:30 this morning, 08/26/2017. I was grossed out when I found a long strand of light brown hair stuck in between the cup and lid from the drink that I bought just a while ago. I didn't notice it until I was about to drink it when I got to work 3 mins away from this store. I called them 10x at [protected] but it just gave me a busy tone. Now it's such an inconvenience to leave work again to get a new drink, in addition to the fact that no one is answering their phone as well. I logged into my starbucks app to see if there is a questions & complaints tab but none. Well I don't mean to bad mouth them since i'm a loyal customer but I wish there is someone available from their store to address this issue. Has anyone have a different contact number for them? I also seen some review on yelp with the same issue as mine.

Visited the starbucks location in orlando international airport storeid: mcosta04 august 18 @ 9.04 am. I have to say worst service and crew ever! First it took ms chianti a long time to understand me as I stood in front of the register. I wanted to order a iced cascara coconut milk latte, I tried to show an image of drink on the menu card screen right behind her. She would not understand what I am trying to order. She asked for help from other staff member came from inside. I ordered a small size, I was overcharged for small size. Then I proceeded to wait for my drinks with several others as we watched what appeared to be a bunch of confused sloths wandering behind the counter. It took forever to get my order and when I got it, it looks nothing like it was shown on the screen. I was in the line for 35-40 minutes and my flight already started boarding, I could not wait any more to ask about drink. This lack luster crew! C'mon get those kids some vitamins and some training starting with the manager.

Their website didn't recognize my password. Due to the instructions, I had to change my password. It worked just once, but then it didn't let me log in. I did the same thing about 5 or 6 times and the result was always the same. I called their support, but they said what I already know, and after this they just blocked my account. I don't know why.

Sometimes it looks like starbucks employees make up prices every day. Just for fun. They are always different: some are more expensive (most of all), some are cheaper. But it's still nonsense. Why can the prices not just be fixed for a couple of months? But the strangest part is that they never give a recept. Maybe it's somehow connected to what they do...

I love cinnamon dolce latte on ice. The starbucks in red wing minnesota hired new baristas about 2 months ago. Each time the drink is not made right. One day barista put regular cinnamon on top. Same thing the next day. I finally told her that's not the right topping, the same barista over and over does not put the whipped topping on top. I'm not sure what the issue is that these baristas can't make the drink. I was so disgusted yesterday I told her she didn't put the toping on.
I have several times wanted starbucjs. Walk in see the baristas walk right out as I did today as well. If I wanted a disgusting coffee on ice I could go down the road to caribou
I have told 2 target managers. They could care less. The customer service is terrible for the fact they have no desire to make a great starbucks drink. Please do something about this starbucks. Thank you

I placed an order on appt when I arrived it said it was ready. The girl behind the counter said it was 20 mins before the open and I would have to wait till then even though the app says they open at 6am not 8am. While i'm waiting there is a man there they have already served I even took a picture. I can send the picture if need be. It was very disrespectful the way the woman spoke to me.

Store id: jaxsta06
Date: 7/16/17
Cashier: catherin 349344
Time: 8:44 am
Chk: 3896
I went to this starbucks to obtain a plain, cinn raisin & asiago bagel. The cashier asked if I would like them toasted? I replied "yes, all 3 with butter, please" after I paid for my bagels ($8.34) the cashier turned to a blonde girl and stated my order. She had to repeat it 3 times. (toasted with butter) I waited for my order while others were getting their coffee and pastries. There were about 15 people... As my bagels were brought to the area to pick up, they were called out (asiago, plain etc) I took my items and proceeded back to my gate. While I was standing on the moving sidewalk available in the airport, I checked the bagels and each bag contained philly cream cheese... No butter! I had to wait to finish the sidewalk ride, and turn around to take the other moving sidewalk in the opposite direction back to the store. When I arrived, there were at least 10 people standing in line. Instead of waiting, I went to the area where I picked up my bagels and proceeded to tell the girl who handed me my order what had happened. She just looked at me like I had a third eye on my forehead and proceeded to say something to someone else. The other lady came to me and I repeated what happened. Her reply was "we aren't responsible for what happens at the beginning of your order" I didn't expect that type of an answer! I again, asked for butter and took each pod of philly out of the bags and put them on the countertop. The lady with the nasty reply went to the blonde and said something to her & the blonde rolled her eyes and she placed pads of butter in each bag with a bagel. I was so shocked! Then I was wished a "good day" as I was handed my food order... And I just stood there like... "really?" so I gathered my items and checked them to make sure everything was correct. I made my way back to gate c10 & my family & I had barely enough time to eat because of all of this extra running around I had to do just to get a correct food order and then "rolling of the eyes". My bagel (cinn raisin) was obviously a day old because toasting it made it hard as a rock! Yeah starbucks!

I was standing in the front of the queue, the man ahead of me was argueing with the cashier. There was only one cashier on duty so another cashier came to assist. The cashier proceeded to ignore me completely, even though I was in the front. She then told me to go away, even though I had not ordered, I stayed, she told me to leave multiple times. I was appauled by the audacity and the ignorance of the employee. I never ordered my drink as I was too furious

Yesturday I purchased coffee at 55 e jackson st. I ordered iced hazelnut coffee with cream when I reciebed the coffee there was no cream in it and there was no cream. Tje coffee didnt taste as it suppose to. So I asked the barista jackie to add more hazelunt and cream and she responded rudley that I shoupd have ordered with extra hazelunt which is not true because my sister got the same exacr coffee and it tastes good. And mt coffee was almost black. Im truly disapointed with horrible cuatome service I receieved. Ar the end I paid for coffee that I had throw out to the garbage.

I'm sending you this email regarding an issue with the manager of starbucks the one at 329 justison st, wilmington, de 19801 I want to complaint about the manager and how rude he was to us. We live above starbucks at the residence at justison landing and we are a daily customers, but today I was humiliated in front of the staff and other customers just because I went to the store to get a drink and after that I wanted to enter the door of the building that is attached to the store but the manager start screaming at us and said"your are not welcome to enter that door"and he was so rude about it at that time we did not say anything and we went out side and we were standing in front of the main building door then he came out to us and start screaming and yelling and he accused us of slamming the door and as we all know that starbucks door does not slam because of the holders on top of the doors as he start to insult us and shouting at us and we were really humiliated. Please contact me

I ordered a gr caramel mocha latte (this should be a hot drink) and venti chai frapp, (which is a blended frappe). What I got was a gr frapp blend mocha and no caramel, and an iced chai latte which should've been blended not on ice. Told them the chai is to be in a frapp and not on ice. He couldn't speak well english and kept telling me that my frapp order is on ice, the one I got and ditto for the iced mocha, which was to be hot! He kept arguing that I got exactly what I ordered. Couldn't get anywhere with them, just took the drinks and walked away. Very very unhappy with the order and employee from start to finish!

It has been consistently difficult to just get a cup of coffee at starbucks. If it happened every once in a while I would understand, but it's every single time. One day there was no line, so I told my friend, "watch this." we stood there as if invisible while the two girls chatted with a customer. I now do it just for fun as I time the experiment. Are starbucks employees trained to be inconsiderate? I always end up down the street at wawa to get a nice cup of dark roast hassle-free. Well starsucks, wawa thanks you.