Staples
reviews and complaints

Ordered items. 6 days later still not shipped. When I called about it, was told I could get my money put back on my credit card within another 10 days. They took my money instantly and now they want to keep my money for a total of 16 days and still no items.
This is a total failure on their part. Fast free shipping is just a slogan, has no bearing on reality.

Ordered and paid for a new Laser Printer. Marked as in stock etc. I live in Florida. Then received an email telling me it shipped, and delivery was for... next day etc. No truck. Then at 5:30PM I received another email telling me of a delay since the printer was now in California. I cancelled the order but wow, it had already shipped etc. So the computer said it was in stock in Florida, but it wasn't. I am now set back 9 days waiting for them to catch up to reality. Last trip to Staples for sure.

After placing an order [protected]) with Staples on the 15th of November, I received confirmation that I would received order on November 17th by 5 pm with Granite State Shuttle service. On the 17th by the end of the day the tracking was updated to, "Delayed delivery" and that I would receive order on the 18th. I never received the order and the tracking did not provide an update. On the 19th, I called the Rochester NH store and inquired about my order. The person did not have a clue on what to do and ended up after useless talk giving me a phone number [protected]) to call. After calling that number and a few prompts, I was speaking with someone with poor English and speaking skills that also could not help me track my order. At that time I disconnected the call. Zero customer service! So I called Granite State Shuttle in Dover NH and a Pleasant gentleman looked up my deliver and said they are backed up because a driver was out sick and That I would receive my order on the 20th. As of this time I am still waiting. I don't blame the employees, It's the lack of real Management!

Something similar happened to me today. I wonder how upper management is training these employees how to treat people who may, just, not, have, a, mask on them at the time and instead prefer to follow the social distancing guidelines.

As a customer I was expected to be polite and calm while their staff was dismissive, rude, and patronizing. The customer service girl laughed at me as I exited and told me to "have a nice day!" in the most patronizing tone.

Their Acts violated my freedom to express myself calmly, to feel safe from ridicule.

Perhaps as a remedy Staples can focus more on teaching their employees how to encourage Store policy from the Standpoint of the fundamental laws and freedoms that they too enjoy and are required to follow.

Charter of Rights Violations:

(b) opinion and expression
(d) freedom of association.

I note that for each breach of any Charter Right they committed carries a potential penalty of

The two Charter violations:

Their excuse: It is company policy AND they can do this because I was on private property.

I support all reasonably efforts made by anyone to reduce the spread of COVID-19. I do not support efforts by Corporations that break any Charter Laws or Bill of Rights laws, within the country that I live.

Description of Discriminatory Practices Quotes from The Canadian Bill of Human Rights.

that expresses or implies any limitation, specification or preference based on a prohibited ground of discrimination.
Marginal note: Discriminatory policy or practice
Marginal note: Employee organizations
Previous Version
(3)[Repealed, 1998, c. 9, s. 12]
2011, c. 24, s. 165
1998, c. 9, s. 12
R.S., 1985, c. H-6, s. 9
(2)[Repealed, 2011, c. 24, s. 165]
9 (1) It is a discriminatory practice for an employee organization on a prohibited ground of discrimination
(c) to limit, segregate, classify or otherwise act in relation to an individual in a way that would deprive the individual of employment opportunities, or limit employment opportunities or otherwise adversely affect the status of the individual, where the individual is a member of the organization or where any of the obligations of the organization pursuant to a collective agreement relate to the individual.
(b) to expel or suspend a member of the organization; or
(a) to exclude an individual from full membership in the organization;
1976-77, c. 33, s. 8

Because I was denied proper service, I was discriminator against, and I was mocked. The Bills defines these as violations and if proven in court up to a 5, 000 award can be sought as a remedy.

The Store Location:
Address: 3202 32nd St, Vernon BC V1T 5M8, Canada

Phone: +[protected]

We bought a Epson ET7460 printer with the insurance program. We have had problems with it and were told Staples could not help since we had insurance. We did get another printer from epson with the same problem. Again- NO help. We want another brand that does not have a feeder problem.

You should not sell insurance knowing it does not help. I have been on with them for more than 1.5 hours and they said its Staples or Epsons fault. The store manager said there is nothing they could do to help. I run two companies and will not buy from a company that has NO customer service and does not want to help a customer.

I purchased an office chair at the Staples store in Webster NY so I could work from home. The chair was a high end $269.99 chair. I assumed that because it was made by LA-Z-Boy that the workmanship would be of superior quality and it would last for years. Less than 2 months from the purchase date I noticed that the chair was tilted. It appears that the gas lift is defective. When I asked Staples to exchange it I was told that they have strict 14 day return policy. I would think given the current crisis and the need for people to work from home that Staples would make exceptions to the policy (as many retailers and service providers have had to do). I was willing to return the chair to the store for an exact replacement and reassemble it so I could get comfortably back to work. Since all of my business is desk work this is a significant issue.

Here is the post from my Facebook page regarding my experience at your Grandville, Michigan store.
After reading it, many of my friends will be boycotting your stores as well for this reason, please read on.
Dear Staples Salesman,
I am not sure why you felt the need to follow me all over the store this afternoon.
1. Don't be so obvious about it.
2. Don't try to justify it by TELLING me that retail theft has been a problem in your store.
I only came in to buy more mechanical pencils, which I found on my own, and went straight to the counter and paid for.
In the meantime, someone else that you SHOULD be watching is probably robbing you blind!
I will not be shopping here anymore.
Signed a customer who went to a competitor and spent another $50, that your store could have gotten.
Your loss.
Kim Johnson [protected]

Ps: I have alerted all the media outlets as well, so they can tell everyone how you treat customers!

I ordered some shipping boxes and packing tape on Monday October 28. 2019 and their carrier, Prestige, which was an unmarked rusty van, delivered them Wednesday October 30...cardboard boxes delivered in the rain, unprotected, and at least 3 or 4 of those boxes in the bundle were already somehow mechanically destroyed...I have no idea what happened but I refused delivery. I called Staples and they agreed to reship on Thursday October 31...but when 6pm arrived and my order didn't, I looked up my order. The shipper lied and said I refused the Oct 31 order! Chat reordered and said they go out ASAP...but the email confirmation said Monday November 4th. I just told Staples chat to cancel the entire order but I'm not sure I got through to the guy so I responded to the confirmation with a cancel order as well...and included an explanation. I'm done with Staples and no $10 courtesy coupon is going to change my mind. Perhaps they shouldn't rely on slugs driving beat-up child molesting type vans to make their deliveries. Never again.

The chair came with faulty hydraulic and jammed wheel. The store would not replace, exchange or refund. Thank god i took the protection plan. well guess what. The protection plan was also denied. whats the point of this payment if it does not cover what its for. with that being said :

DONT EVER PURCHASE THE PROTECTION PLAN (ASURION) . It's AN ABSOLUTE FRAUD. THEY WILL NOT REPAIR, REPLACE OR EVEN ASK FOR THE PRODUCT EXCHANGE. It is a complete nightmare. Please turn to OfficeMax, Global industrial or even AMAZON which you can return your items when defective.
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I am complaining because I came to Staples in Santa Monica only to find out there is no Wi-Fi available to me to do business and be able to print some important documents I needed to bring to a client today.

I am so upset about this because it affects my business. Staples is supposed to be the place you come for your business needs and I have always been very loyal to Staples however for me this is a huge problem and changes my perspective of the company.
WiFi is a basic need and should be available at all Staples stores because it is part of what we expect as a customer.

I spoke with manager and he had no explanation. He seemed to wear that it's been an issue for other customers and I don't even know what to say except for I hope you get it resolved because I am going to change my loyalties do a different situation if I can't count on Staples.

This is such a simple thing that can make a big difference in how I view your company.