Zortrax’s earns a 2.0-star rating from 1 reviews, showing that the majority of 3D printing enthusiasts are somewhat dissatisfied with their printers.
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Mixed experiences with zortrax 3d printers
As someone deeply passionate about 3D printing, I must share my mixed experiences with Zortrax 3D printers. While the promise of high-quality printing initially drew me in, the reality fell short. The M300 Plus printer I invested in turned out to be a disappointment. From power supply issues to continuous problems like layer shifting and strange noises during printing, my enthusiasm quickly waned. Despite following support guidance and enduring the frustration of troubleshooting, the printer failed to meet my expectations. The lackluster support from the distributor only added to my dismay. For a substantial investment, I anticipated a reliable printer with top-notch quality control and exceptional after-sales service. Regrettably, my experience with Zortrax left me feeling like I had settled for subpar performance. If you value your time and seek excellence in 3D printing, perhaps exploring other options would be wise.
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Pros
- High-quality 3D printers
- Wide range of materials
- User-friendly software suite
- Robust build and reliability
- Strong community and support
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Cons
- Limited Product Range
- High Cost of Printers & Materials
- Steep Learning Curve for New Users
- Limited Presence in Emerging Markets
Is Zortrax legit?
Zortrax earns a trustworthiness rating of 88%
Highly reliable. Use their services with confidence, yet trust but verify.
Zortrax.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Zortrax.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Zortrax.com you are considering visiting, which is associated with Zortrax, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Zortrax website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
About Zortrax
In addition to hardware, Zortrax offers its own software for 3D model preparation, ensuring compatibility and streamlining the printing process. This software is designed to be user-friendly, allowing for a more efficient workflow from design to final print.
The company also supplies a selection of printing materials, including various types of filaments and resins. These materials are formulated to optimize print quality and durability, and are available in multiple colors and properties to suit diverse project requirements.
Zortrax provides support and services to assist customers with their 3D printing endeavors. This includes customer service for troubleshooting, as well as educational resources to help users maximize the potential of their 3D printing equipment.
Overall, Zortrax aims to offer a comprehensive ecosystem for 3D printing, encompassing hardware, software, materials, and support. Their products are utilized in a variety of sectors, including prototyping, manufacturing, and education.
Here is a guide on how to file a complaint against Zortrax on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with Zortrax in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Zortrax. Include key areas such as transactions, nature of the issue, steps taken to resolve the problem, company's response, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint against Zortrax on ComplaintsBoard.com.
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Zortrax contacts
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Zortrax phone numbers+48 53 275 92 77+48 53 275 92 77Click up if you have successfully reached Zortrax by calling +48 53 275 92 77 phone number 0 0 users reported that they have successfully reached Zortrax by calling +48 53 275 92 77 phone number Click down if you have UNsuccessfully reached Zortrax by calling +48 53 275 92 77 phone number 0 0 users reported that they have UNsuccessfully reached Zortrax by calling +48 53 275 92 77 phone numberSupport Center
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Zortrax emailsewa.mendyk@zortrax.com99%Confidence score: 99%mariusz.babula@zortrax.com98%Confidence score: 98%Supportsales@zortrax.com97%Confidence score: 97%Salespress@zortrax.com96%Confidence score: 96%Communicationoffice@zortrax.com96%Confidence score: 96%
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I read your review about Zortrax and the issues you've been having with the M300 Plus printer, particularly the power supply issues, layer shifting, and the noises it makes during printing. It's disheartening to hear, especially in the 3D printing niche where quality and reliability are paramount. It seems this is an area where Zortrax needs to step up their game.
Here’s something you might try: reaching out to Zortrax directly through their official support channel on their website, if you haven't already done so. Sometimes, getting through to the company's own technical support team can yield more productive solutions than dealing with distributors. In my experience with another brand, detailing the issues clearly and persistently led to a more thorough investigation and eventually, a replacement unit which solved the problems I faced.
Additionally, keeping a log of all the issues and any troubleshooting steps you've taken can be incredibly useful in these interactions. It provides a clear record that can expedite support processes.
It’s tough dealing with these issues, but taking a direct approach to resolution might help improve your situation, and feedback like yours is crucial for Zortrax to improve their products and support. Here’s hoping your next steps lead to a better printing experience.