Staples

After being denied paying with a check because of certegy's 'suggestions' I simply asked your clerk for the phone number and return code reason that they were being given so I could contact certegy and figure out what the problem was. The problem has nothing to do with my bank and btw just in case whoever takes these complaints is not aware of this fact: certegy does not check with my bank, certegy never contacts my bank certegy doesn't check the balance of my account, nor will certegy ever do a funds verification with the issuing bank because certegy has its own proprietary algorithm that as a business keeps them clearing only a certain number of check transactions and a certain dollar amount in a 24 hour period and after they reach that cap they will block random transactions for arbitrary reasons just to maintain their their little quota that they have. So it has nothing to do with with my bank ever which is why I need the information they were told from certegy to find out what the block was for. If there was an issue with the formatting did my driver's license not work because we in washington just got new formatting for our driver's license numbers iwhere we have a different id number now and this is cause me problems at the grocery store in fact yokes but again it's not because I am a poor piece of [censored] and it's not because i'm writing bad checks it has nothing to do with me or my bank account at all and so me asking for this information was apparently not okay with your clerk who told me to call my bank to find out why and I said my bank won't have the answer because my bank was never presented the check for payment it was blocked by certegy not the bank so my bank won't be able to tell me why certegy is turning me down and he got really snotty and rude to me telling me I should get a debit card that they are free from the bank. So again if you are so ignorant you cannot understand why I prefer checks over debit cards then you go talk to your accounts payable department for staples corp. And ask them. I have no doubt they also use checks for purchasing and paying bills I don't believe for a second a major corporation has fallen into the trap of using debit cards on their checking account
So I asked to speak to the manager who ended up being well in fact he was worse he he was he was actually worse he absolutely was disrespectful and flat out rude as I tried to explain to him how certegy works. I mean if your company is using this processor to as a third party check verification service your employees damn well should understand how it works and instead of listening he kept cutting me off and then he literally turned his back on me and walked away while I was talking. I asked him for a business card he completed ignored me another employee asked me what he could do to help and I asked at least for that manager's name since he wouldn't give me his card and so there was a employee there that did try to help me even after the other two (including your manager) we're complete total [censored] to a regular paying customer and I spend several hundred dollars a month at staples and just recently I purchased around $1200 bucks of equipment including a all in one laser printer because I run my own business. So I am not going to utilize staples anymore. At all. A sick as it is for me to say this id rather go to walmart because I refuse to spend one more penny at a company that employs such ignorant [censored] or trains them so poorly that I have to deal with this kind of disrespectful garbage. So I don't know why they are such awful people idk if its just they are [censored]ty as people or if they are being trained to be idiots and brainwashed to act the way they are but either way the blame falls directly to the company itself and an apparently terrible human resource department
My name is chaundra ward and my telephone number is [protected] email is [protected]@gmail.com and again u lost my business because of this pat guy your manager and the other idiot who thinks debit cards eft transactions are exactly the same as ach ones.