stanton wool carpet
I purchased stanton wool carpet, over $12, 000 - and this is hands down the worst carpet ever. It's literally shredding apart. Long strands of the carpet 1/2 inch long are everywhere where there is any path. Mind you only one person is walking on this carpet and I never wear shoes on the carpet. I have called and called and the company has totally ignored...
bloom, opulence collection, color smoke
The above carpet was purchased from Modern Flooring in New Orleans, July of 2015. This was used in master bedroom.
Within fifteen months of instillation the carpet looked dingy. It was cleaned by Clean Pro, which was recommended by Modern Flooring on the following dates: October 2016, January 2nd 2017, and March 8th, 2017. The white in the pattern looked like the rest of the carpet.
A carpet inspector came, looked and reported to Modern traffic wear caused the fading of flowers. A second appeal to Modern Flooring about fading white in carpet
and a second inspector reported excessive traffic pattern.This wear began to appear in two closets and on each side of the bed.
Carpet was removed in late October of 2018,
Warning
Here's a consumer complaint not with the store I purchased this product from, nor the installer, but with the manufacturer! Beware that spending a lot for carpet doesn't translate to long lasting! In just 5 years a section of the carpet on my stairs has worn through to the backing. Anyone looking to purchase carpet should not purchase Stanton carpet for your stairs unless they plan on replacing it soon. Stanton Carpet is unwilling to stand behind its products siting that the one year warrantee has passed. Be wary of manufacturers that only offer a one year warrantee. There is a reason that it is so short! Stanton knows that their carpet won't last. Spending in excess of $71.00 per yard for Stanton Carpet means that I'll have to replace it in an unreasonably short amount of time.
$15 -$20 / yard carpet would hold up longer and better than Stanton Carpet.
As a consumer of their product I complained about this to their customer service group. The only recommendation that George Forte of Stanton Carpet had was 'if you have a piece of this carpet left over you can easily replace the one step by call the installer who originally installed the carpet'. 'I wish that I could be of more assistance but after 5 years there is really nothing more that I can do'. Stanton Carpet's slogan on their website is 'There's more to life than ordinary' That's correct. The 'more' means spending more than you'll expect!
The complaint has been investigated and resolved to the customer’s satisfaction.
Stanton Carpet Corporation, founded in 1980, was built on the mission to create a brand that was synonymous with style and value for the decorative market. We have met that mission with what is recognized today as one of the nation’s leading manufacturers and importers of decorative, high-quality branded carpet and custom rugs. We have stood the test of time by taking care of valid problems and educating our flooring retailers on the appropriate application of our various types of carpet.
Within the flooring industry it is uncommon to have a residential carpet warranty for stairs. Yet, there are appropriate types of carpet that may give years of beauty and enjoyment when installed on a staircase. There are a multitude of factors when considering carpet for stairs (i.e. household traffic, pets, pivot points, sun exposure, proper installation, etc.). We recommend that when purchasing any flooring for a home; discuss any factors that may impede the performance of the product prior to installation.
We take great pride with our quality control in order to avoid potential problems.
Anonymous
Is Stanton Carpet legit?
Stanton Carpet earns 73% level of Trustworthiness
High Trust Suggestion: Stanton Carpet evaluated with 73% trust by Complaints Board. Safe for use, yet remain cautious with personal data.
We found clear and detailed contact information for Stanton Carpet. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Stanton Carpet has registered the domain name for stantoncarpet.com for more than one year, which may indicate stability and longevity.
Stantoncarpet.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Stantoncarpet.com you are considering visiting, which is associated with Stanton Carpet, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Stantoncarpet.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- No reviews for stantoncarpet.com on popular sites. Be cautious and do additional research. Look for information about the Stanton Carpet and be careful with personal information or transactions.
- Stanton Carpet protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Stanton Carpet. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
- Stantoncarpet.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
This very expensive carpet wears through to the backing in 5 years
Here's a consumer complaint not with the store I purchased this product from, nor the installer, but with the manufacturer! Beware that spending a lot for carpet doesn't translate to long lasting! In just 5 years a section of the carpet on my stairs has worn through to the backing. Anyone looking to purchase carpet should not purchase Stanton carpet for your stairs unless they plan on replacing it soon. Stanton Carpet is unwilling to stand behind its products siting that the one year warrantee has passed. Be wary of manufacturers that only offer a one year warrantee. There is a reason that it is so short! Stanton knows that their carpet won't last. Spending in excess of $71.00 per yard for Stanton Carpet means that I'll have to replace it in an unreasonably short amount of time.
$15 -$20 - yard carpet would hold up longer and better than Stanton Carpet.
As a consumer of their product I complained about this to their customer service group. The only recommendation that George Forte of Stanton Carpet had was 'if you have a piece of this carpet left over you can easily replace the one step by call the installer who originally installed the carpet'. 'I wish that I could be of more assistance but after 5 years there is really nothing more that I can do'. Stanton Carpet's slogan on their website is 'There's more to life than ordinary' That's correct. The 'more' means spending more than you'll expect!
The complaint has been investigated and resolved to the customer’s satisfaction.
Stanton Carpet Corporation, founded in 1980, was built on the mission to create a brand that was synonymous with style and value for the decorative market. We have met that mission with what is recognized today as one of the nation’s leading manufacturers and importers of decorative, high-quality branded carpet and custom rugs. We have stood the test of time by taking care of valid problems and educating our flooring retailers on the appropriate application of our various types of carpet.
Within the flooring industry it is uncommon to have a residential carpet warranty for stairs. Yet, there are appropriate types of carpet that may give years of beauty and enjoyment when installed on a staircase. There are a multitude of factors when considering carpet for stairs (i.e. household traffic, pets, pivot points, sun exposure, proper installation, etc.). We recommend that when purchasing any flooring for a home; discuss any factors that may impede the performance of the product prior to installation.
We take great pride with our quality control in order to avoid potential problems.
Awful experience
Here's a consumer complaint not with the store I purchased this product from, nor the installer, but with the manufacturer! Beware that spending a lot for carpet doesn't translate to long lasting! In just 5 years a section of the carpet on my stairs has worn through to the backing. Anyone looking to purchase carpet should not purchase Stanton carpet for your stairs unless they plan on replacing it soon. Stanton Carpet is unwilling to stand behind its products siting that the one year warrantee has passed. Be wary of manufacturers that only offer a one year warrantee. There is a reason that it is so short! Stanton knows that their carpet won't last. Spending in excess of $71.00 per yard for Stanton Carpet means that I'll have to replace it in an unreasonably short amount of time. $15 -$20 / yard carpet would hold up longer and better than Stanton Carpet.
As a consumer of their product I complained about this to their customer service group. The only recommendation that George Forte of Stanton Carpet had was 'if you have a piece of this carpet left over you can easily replace the one step by call the installer who originally installed the carpet'. 'I wish that I could be of more assistance but after 5 years there is really nothing more that I can do'. Stanton Carpet's slogan on their website is 'There's more to life than ordinary' That's correct. The 'more' means spending more than you'll expect!
Stay away from Stanton Carpet and you will save a ton of money!
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased Stanton's Hickory carpet and not one year later defective watermarks started to show. Stanton, after the carpet dealer filed a claim, sent out an inspector who said that I was too aggressively vacuuming the carpet by vacuuming 3 to 4 times a month! One year warrantee folks. Claim denied. Stanton may claim that the watermarking (very visible lines) is normal but I did not . I wish that I had done my own research to see the volume of complaints on Stanton and how they will deny pretty much any claim.
Stanton Carpet Corporation, founded in 1980, was built on the mission to create a brand that was synonymous with style and value for the decorative market. We have met that mission with what is recognized today as one of the nation’s leading manufacturers and importers of decorative, high-quality branded carpet and custom rugs. We have stood the test of time by taking care of valid problems and educating our flooring retailers on the appropriate application of our various types of carpet.
Within the flooring industry it is uncommon to have a residential carpet warranty for stairs. Yet, there are appropriate types of carpet that may give years of beauty and enjoyment when installed on a staircase. There are a multitude of factors when considering carpet for stairs (i.e. household traffic, pets, pivot points, sun exposure, proper installation, etc.). We recommend that when purchasing any flooring for a home; discuss any factors that may impede the performance of the product prior to installation.
We take great pride with our quality control in order to avoid potential problems.
Thanks Peter for the feedback. I was planning on using Stanton Carpet for my Home theater room but now I have second thoughts.
Overview of Stanton Carpet complaint handling
-
Stanton Carpet contacts
-
Stanton Carpet phone numbers+1 (706) 624-9385+1 (706) 624-9385Click up if you have successfully reached Stanton Carpet by calling +1 (706) 624-9385 phone number 0 0 users reported that they have successfully reached Stanton Carpet by calling +1 (706) 624-9385 phone number Click up if you have UNsuccessfully reached Stanton Carpet by calling +1 (706) 624-9385 phone number 0 0 users reported that they have UNsuccessfully reached Stanton Carpet by calling +1 (706) 624-9385 phone numberGeorgia+1 (888) 809-2989+1 (888) 809-2989Click up if you have successfully reached Stanton Carpet by calling +1 (888) 809-2989 phone number 0 0 users reported that they have successfully reached Stanton Carpet by calling +1 (888) 809-2989 phone number Click up if you have UNsuccessfully reached Stanton Carpet by calling +1 (888) 809-2989 phone number 0 0 users reported that they have UNsuccessfully reached Stanton Carpet by calling +1 (888) 809-2989 phone numberHead Office+1 (516) 822-5878+1 (516) 822-5878Click up if you have successfully reached Stanton Carpet by calling +1 (516) 822-5878 phone number 0 0 users reported that they have successfully reached Stanton Carpet by calling +1 (516) 822-5878 phone number Click up if you have UNsuccessfully reached Stanton Carpet by calling +1 (516) 822-5878 phone number 0 0 users reported that they have UNsuccessfully reached Stanton Carpet by calling +1 (516) 822-5878 phone numberNew York
-
Stanton Carpet emailsinfo@stantoncarpet.com100%Confidence score: 100%Supportsamples@stantoncarpet.com94%Confidence score: 94%iseries@stantoncarpet.com73%Confidence score: 73%
-
Stanton Carpet headquarters100 Sunnyside Blvd Extension, Suite 100, Woodbury, New York, 11797, United States
-
Stanton Carpet social media
Recent comments about Stanton Carpet company
This very expensive carpet wears through to the backing in 5 yearsOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.