The complaint has been investigated and
resolved to the customer's satisfactionResolved Stanley Steemer — poor quality; excessive charge
resolved to the customer's satisfaction
Crew of two set a record for finishing the job in the shortest time possible. They removed the dirt and injected a massive amount of soap into the carpet. Carpet began to show dirt again within a month and was filthy within six months. Granted it was a white carpet, but it was in an upstairs bedroom not subject to tracked in dirt from the street. Rented a cleaning machine and spent two hours removing soap from the carpet in a small bedroom.
Their pricing scheme is heads they win, tails the customer loses. You pay by the room, unless the room is greater than a certain size, when they charge you for a second room. Their technicians use strong arm sales techniques to upsell protection and other chemicals to you before they start cleaning.
Goes almost without saying that this is the last time I will use them. Recommend avoid them and their services, as they do not live up to their advertising and actually do more harm than good.