Kiwi Carpet Cleaning / Kiwi Services
Kiwi Carpet Cleaning / Kiwi Services Customer Service Contacts
United States - 75006
I waited for someone from the company Kiwi Carpet Cleaning to come to my house and clean the carpet. We agreed that someone would come today between 9 a.m. and 11 a.m. I waited and no one showed up or even called about the lateness. I was shocked and called them, but the rep told in calm voice that they were too busy and no one would show up. I don’t recommend this company at all.
Oh how I wish that I had paid attention to all the bad reviews I read before using Kiwi carpet cleaning services. But, I didn't. Instead, I decided to go with the couple of good reviews figuring that more people write bad reviews than good.
Kiwi came to my house, I left and returned in time to pay the gentleman - standing outside in the driveway. When I walked into the house, it smelled okay and that was it. Other than vaccuming and spreading a scent around, I could not tell that the carpets had been cleaned. There was no evidence of spot cleaning or strain treatment.
It does not matter that they offer $4.00 per room recleaning. At this this point, I don't care if they offer free recleaning, I have no intention of ever using them again. Even the worst carpet cleaner I have used in the past was ten times better than Kiwi at cleaning.
Kiwi to clean our carpets & made them look worse than they were. Included in price was for them to vacuum area they were to clean. Since the tech saw me vacuuming an area, he decided not need to vacuum. He skipped step 1 of vacuuming & started to spray their chemicals on floor then run over with the buffer(our floors got dirt pressed into them due to him not vacuuming. Then he went to stairs and used a small buffer and made a huge mess. The dirty water was sprayed all over our base boards and walls. He got me after he was through making the mess to see what I thought of the carpets. I thought he was joking as they were worse than they were before and the mess he had made was horrible. Our carpets still have stains on them which could have been easily removed. I stepped out side to call customer service and saw that the container he was using to spray our floor was labeled "round up". So, does this mean weed killer was in the container before and now it’s used to put carpet cleaners in it? His car also had 2 different license plates on it, one from California and one from Florida.1st customer rep said she would send another person out to clean but I told her we didn’t want anyone else in our house due to the mess created and we didn’t want to pay for service. She said that if I didn’t pay, I would basically be "stealing”. After speaking to 3 reps and then a manager (over 45 minutes) manager said he would just not charge us for problem. The company was very misleading. The man who cleaned our carpet should have vacuumed, he said the sales rep should have told us our stairs would not look clean as Kiwi is known for not being able to clean stairs good, vehicles should be marked in some way. (the man did clean our stairs a 2nd time but they are now soaking wet and should dry with in an hour according to him but are nowhere close to being dried and have stains on them which make them look like they were never cleaned).Kiwi is very misleading and do not live up to what they say they will do and can do. I feel like they are a scam as they !
These are 3rd party guys they send out and I actually saw the guy put his maroon shirt on in the car after he pulled up. They were advertising a special on hardwood floor cleaning specialist to specifically know how to clean my hardwoods. These particular hardwoods are supposed to be left dull and not have any polish on them. Well he applied paste wax which is the one thing you don't do! I called immediately after he finished and his buffer machine left a thick gray wax all over my baseboard trim. This is over 1000 sf of hardwoods, so they said they would send damage control to estimate the cleanup. Damage control came out (another 3rd party) and he was very upset with the job that was done and frankly told me to get my money back and stay away from them. I should have sued them for the $10, 000 of damage but had no time or energy and suffered my lack of researching them before I called. Please don't make this mistake, it is worth it to pay the extra $ and look at their BBB report C+!! I complained through them and they got the ball rolling and made Kiwi refund my $500+ bill. And they still send me coupons!!!
I wish I would've read the reviews prior to having Kiwi come to my house. I had the carpet cleaned, which cost me more than quoted. The fumes were so bad that my husband and I had to leave the house. My dog immediately started having seizures and has never had them before. After I recleaned the carpet myself my dog stopped having seizures, coincidence? Do not use this company, they do not use green chemicals as stated, there are fumes and they state on their website there won't be any. I also had to move the furniture myself, the website says they will do it. Please do not use this company if you have pets or even children!
Having cleaned carpets professionally, I am ashamed of my self for not doing my homework on this one. In a nutshell, their method of cleaning carpets is almost funny. They spray a mist of "cleaner" with a squirt bottle on your carpet and then us a buffering pad called a bonnet that spins in circles to "extract" the dirt. That is the same train of thought as squirting cleaner on a soiled shirt and rubbing it in and calling the shirt clean. Thinking your shirt is clean using the method explained previously is akin to believing your carpets are clean after Kiwi Carpet Cleaning gives you the bill. There is very little extraction if any taking place with the bonnet that is used because the friction of the pad will cause the emulsified dirt to burro back into the carpet. If anything you are just pushing the dirt farther into the carpet which will leave the same smell once the perfumes in the cleaner evaporate. If you value your money, please do not walk but run away from this company. It is a SCAM!!!
Saturday, 9/29 Kiwi came to my home to clean my carpets. I pride myself on keeping an immaculate home. That night and all of the the following week I felt itchy and miserable. I was takling to friend of mine and I mentioned that I had all these itchy bumps on my ankles. She thought that perhaps I had fleas in my home. I discounted that as ridiculous, since I don't have any pets. My friend suggested that I puit on a pair of white socks and walk through my home. If there were fleas in the hous I'd see them on the socks. To my ABSOLUTE HORROR, there they were!!! I called Kiwi and informed them of what happened and they insist that it could not be their fault and suggested that I call an exterminator. There were NO FLEAS in my home until they brought them in. It cost me $310.00 to have my home infested with fleas. I SUGGEST THAT PEOPLE AVOID KIWI LIKE THE PLAGUE!!! I am now miserable in my own home and the exterminator will cost me $100.00.
This company is a rip-off! They over charge for their services, they treat workers like ###. You are a independent contrator, you use your truck.gas, insurance and you have to rent their equipment. And their equipment is junk! Their carpet cleaning method does nothing but smear the dirt around in your carpet(stupid). They have a $4 cleaning But first you have to pay an outragous first time cleaning and the tech makes maybe $20 on the job. That's why no one stays their very long. When i started working for them they hired 10 people and didn't have the work for 10 people. They didn't even have enough equipment for everyone! Well needless to say they fired some of them and some quit after realizing the company sucks! They still owe people money for jobs and won't pay for stupid reasons. The manager had no clue how to run a business, equipment broke down and took forever to fix unless you fixed it yourself. They say their tech's make $600 to $1500 a week LoL. You run allover and don't make ###! Don't ever work for them and never hire them to do anything for you!
Looking For a job? stay clear of Kiwi Services. I have worked there for over a year, like most, afraid to...
The driver showed up late with the excuse of "I ran out of gas and had to push my truck to the gas station." Brought in a pump up sprayer a grey dingy looking bonnet and a buffer. Made the statement that he would start in the master (the rear most room) sprayed the entire room with his sprayer (he had not vacuumed nor brought a vac. in the house) he said "I can't get these spots out." We repiled then why are you here?" He said "I'll try one spot" He proceeded to smear one spot and proclaimed "see it won't come out" at that time I went to the kitchen and picked up a botte of woolite carpet spray sprayed a similar spot and wiped it with a sponge it lifted spot. He still claimed he could do nothing with the carpet. At that time we asked him to discontinue service he replied "I'll call my foreman" At that time I called Kiwi to express my wish that this gentleman leave my house. The operator tells me that the driver is telling a completely different story (ya think?) The unprofessional service is one thing but if he is going to bold face lie about the series of events then I really did not want him in my house. My wife and I had moved furniture and electronics to accomodate this service where is our motivation to not to tell the events as they happened. I wanted the carpets cleaned that is why I called a service to do it. I ended up going to lowes renting a carpet dr. and doing it myself. I have before and after pics to show results (all spots removed). Offering another crew (one man?) on another day was totally unacceptable what were supposed to do move furinture back and move again for service?
Hi well i can bet every one has some thing to say well i do.
i am a one of the best tech in Houston Texas and i am certified and insured going to say who ever call Kiwi to get your carpet or tile clean the tech dont know how to clean for one two any one that knows how to clean know that they aint cleaning that be said just watch out cause all they do is put oz gal of chemicals in your floors and they dont take none out just think for a sec if you was a carpet and some tech water you down with these chemicals then buff you around 5% of dirt will come on a pad but the rest of the dirt is still in you just spead around thats why they bush the carpet so it can LOOK CLEAN but it really aint. once it has dry you will be sticky and nasty thats why some stain come up after a day or so because it was never clean its just like taking a shower but no water just soap nasty right just the same!!!
well i know for how real business runs how KIWI dose it its not fair at all working for them or not i only work 5 days and it sucks i Quit that job because they really suck all the way round there Equipment suck they pay suck that the ower suck and i how she reads this i hate peolpe like you i have sue i company just like you and my company is better then yours the peolpe that you have working for you is hard working peolpe how do i know cause i was one of em but you promise i would be make at less 600 a week upto 1, 500 perweek yea right maybe right not even you dont paid for gas nether insurance or miles for our trucks what do you pay for nothing how sweet is that i know you make more then millions i made in those days for her 1, 08.00 and ask how much did i make $220.00 that sucks and i use my truck to take her sh#* in my truck and she charge me for Retal her suff hahahaha i now am laugh she is funny will now i make 500 a day and i am happy then ever be for i have more Contracts then i ever did i promise you something JADENSFLOORS will be number one in Houston because Stanley Steemer is also passing by i do RESIDENTAL AND COMMERCIAL
JADENSFLOORS.COM more then professional Expect!!! we care carpet care
First of all if you have already read the previous reports that have been written by both customers, and...
It all started like this:
Apparently every employee of Kiwi Cleaning Services is payed by commission, as they have overpriced me for my house carpet cleaning, then they offer a 40% miraculous discount that still puts the price to an overpriced amount.
After that, the guy (one person) showed up to clean my house carpet, and mentioned that for $40 more I would get a teflon layer on the carpets. I agreed.
My house has 4000 square feet. The equipment they used was very old, compared to others used by other companies. They had a sort of vacuum clearner to-it-all thing that seemed to come out of the 50s. I could hear its power and it really seed weaker than my own non pro vacuum.
After the service was done (it took him about 3 hours only for 4000 square feet) they presented me the bill, which was calculated $40 per room, not for the whole house, therefore the teflon layer costed me alone about $300 on top of their overpriced fee. In the end, I had to pay them $860 dollars for a quick service that anyone with a non pro carpet washing equipment could have done a lot better... I am using my own experience as a reference, as I have seen in the past companies doing fantastic work with that.
My disappointment goes for the pricing model they have, the whole sale strategy that starts over the phone (making the appointment and quotation) up to the guy who cleans the house, who will also try to push some extras that are unclear on how much they would cost.
My conclusion: I will never more use their service and now I have $860 less dollars than before with a carpet that does not look professionally clean.
The driver showed up late with the excuse of "I ran out of gas and had to push my truck to the gas station." Brought in a pump up sprayer a grey dingy looking bonnet and a buffer. Made the statement that he would start in the master (the rear most room) sprayed the entire room with his sprayer (he had not vacuumed nor brought a vac. in the house) he said "I can't get these spots out." We replied then why are you here?" He said "I'll try one spot" He proceeded to smear one spot and proclaimed "see it won't come out" at that time I went to the kitchen and picked up a bottle of woolite carpet spray sprayed a similar spot and wiped it with a sponge it lifted spot. He still claimed he could do nothing with the carpet. At that time we asked him to discontinue service he replied "I'll call my foreman" At that time I called Kiwi to express my wish that this gentleman leave my house. The operator tells me that the driver is telling a completely different story (ya think?) The unprofessional service is one thing but if he is going to bold face lie about the series of events then I really did not want him in my house. My wife and I had moved furniture and electronics to accommodate this service where is our motivation to not to tell the events as they happened. I wanted the carpets cleaned that is why I called a service to do it. I ended up going to Lowes renting a carpet dr. and doing it myself. I have before and after pics to show results (all spots removed). Offering another crew (one man?) on another day was totally unacceptable what were supposed to do move furniture back and move again for service?
Don't call KIWI to clean your carpets if you live in Houston. They charged me over $350, and told me I could call for a follow-up cleaning at a greatly reduced price. My understanding was that I needed to call within one year to get the reduced price. When I called for a follow-up, a technician arrived with a completely different cleaning system. The first cleaning was done with the spinning white pads, and they did a good job. The follow up was a joke! The technician actually got big black stains on the stairs trying to move his steam cleaning machine. I don't know why they do not have a consistent system. When I called, they could not explain, just notified me that technician no longer works for them. Don't call KIWI. They do not stand behind their services. They don't tell you the facts when you sign up, and MOST IMPORTANT... the contracts do not specify the one year "warranty" they are so proud to sell. They do not stand behind their work, and I predict they will be out of business before very long.
Having cleaned carpets professionally, I am ashamed of myself for not doing my homework on this one. In a nutshell, their method of cleaning carpets is almost funny. They spray a mist of "cleaner" with a squirt bottle on the carpet and then use a buffering pad called a bonnet that spins in circles to "extract" the dirt. That is the same train of thought as squirting cleaner on a soiled shirt and rubbing it in and calling the shirt clean. Thinking your shirt is clean using the method explained previously is akin to believing your carpets are cleaner after Kiwi Carpet Cleaning gives you the bill. Just looking at the physics, there is very little extraction if any taking place with the bonnet because the friction of the pad will cause the emulsified dirt to burro back into the carpet. If anything you are just pushing the dirt farther into the carpet which will leave the same smell once the perfumes evaporate. If you value your money and sanity at all, please do not walk but run away from this company.
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