- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
End of tenancy clean
We booked housekeep for an "end of tenancy" clean for an 8am to 9am start. At 8.55am they called to say they were running late and would be a couple of hours delayed (alarm bells already ringing). The two cleaners turned up at 11am and walked them around the house pointing out what to do and what not to do - the instructions were quite clear. At 1:30pm they called me to say they were finished (alarm bells ringing again). When i went to the flat I was astonished at the appalling job they had done - the work was disgraceful. the clean cost me £300 - so that works out at about £60/hour per cleaner for a a totally crap job. I complained and asked for another cleaning team to come and do the job as I didnt want the same crap cleaners back. This request was denied so I got another cleaner to do it properly. I asked Housekeep if they thought the service they provided was value for money. My customer service rep told me he thought it was. Decide for yourself - but what ever you decide DO NOT USE THESE CLEANERS. For the money they charge, I'll come clean your place.
Desired outcome: never to use this company again
Unreliable
Honestly, this company is not very reliable. If you paid for someone to come and clean your house, it doesn't mean this person will really come.
My very first experience failed. No one came.
Customer service said that I can reschedule, but I waited for them on the day I wanted... I had to time for this and didn't want to waste it anymore. My first time was the last one
Kitchen Extensions London
Wow, Amazing article.I impressed after read this post.Thanks for share it. Wellness blog
if you are living in London SE - try very reliable cleaning company: https://www.cleaners-in-dulwich.co.uk We are already 2nd year with them and really happy with their services
Is HouseKeep legit?
HouseKeep earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
HouseKeep has claimed the domain name for housekeep.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Housekeep.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Housekeep.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for HouseKeep have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up HouseKeep and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- HouseKeep protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of HouseKeep complaint handling
-
HouseKeep contacts
-
HouseKeep emailshello@housekeep.com100%Confidence score: 100%Support
-
HouseKeep address4th Floor, Farringdon House, 105-107 Farringdon Road, London, England, Greater London, EC1R3BU, United Kingdom
-
HouseKeep social media
Recent comments about HouseKeep company
Unreliable
Maids in Pink
1 review
Saskatoon Fire and Flood
1 review
PremiumMaintenance.ca
1 review
Presto Drycleaners
1 review
Kiwi Carpet Cleaning / Kiwi Services
18 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.