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HouseKeep
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1.0 2 Complaints
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HouseKeep complaints 2

ComplaintsBoard
M
10:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HouseKeep End of tenancy clean

We booked housekeep for an "end of tenancy" clean for an 8am to 9am start. At 8.55am they called to say they were running late and would be a couple of hours delayed (alarm bells already ringing). The two cleaners turned up at 11am and walked them around the house pointing out what to do and what not to do - the instructions were quite clear. At 1:30pm they called me to say they were finished (alarm bells ringing again). When i went to the flat I was astonished at the appalling job they had done - the work was disgraceful. the clean cost me £300 - so that works out at about £60/hour per cleaner for a a totally crap job. I complained and asked for another cleaning team to come and do the job as I didnt want the same crap cleaners back. This request was denied so I got another cleaner to do it properly. I asked Housekeep if they thought the service they provided was value for money. My customer service rep told me he thought it was. Decide for yourself - but what ever you decide DO NOT USE THESE CLEANERS. For the money they charge, I'll come clean your place.

Desired outcome: never to use this company again

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ComplaintsBoard
S
8:36 am EST

HouseKeep Unreliable

Honestly, this company is not very reliable. If you paid for someone to come and clean your house, it doesn't mean this person will really come.
My very first experience failed. No one came.
Customer service said that I can reschedule, but I waited for them on the day I wanted... I had to time for this and didn't want to waste it anymore. My first time was the last one

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Yasmine Mohamed
, US
Jul 12, 2021 8:25 pm EDT

Kitchen Extensions London
Wow, Amazing article.I impressed after read this post.Thanks for share it. Wellness blog

P
P
Paul Markwell
, GB
Feb 23, 2018 10:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

if you are living in London SE - try very reliable cleaning company: https://www.cleaners-in-dulwich.co.uk We are already 2nd year with them and really happy with their services

Is HouseKeep legit?

Our verdict: Complaints Board's thorough examination reveals HouseKeep as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, HouseKeep stands out for its commitment to quality and security. Clients considering HouseKeep should delve into its customer service record to gauge compatibility with their expectations.

HouseKeep earns 91% level of Trustworthiness

Perfect Trust Endorsement: HouseKeep achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

HouseKeep has claimed the domain name for housekeep.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Housekeep.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Housekeep.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for HouseKeep have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up HouseKeep and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • HouseKeep protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Overview of HouseKeep complaint handling

HouseKeep reviews first appeared on Complaints Board on Dec 22, 2017. The latest review End of tenancy clean was posted on May 9, 2023. HouseKeep has an average consumer rating of 1 stars from 2 reviews. HouseKeep has resolved 0 complaints.
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  1. HouseKeep contacts

  2. HouseKeep emails
  3. HouseKeep address
    4th Floor, Farringdon House, 105-107 Farringdon Road, London, England, Greater London, EC1R3BU, United Kingdom
  4. HouseKeep social media
HouseKeep Category
HouseKeep is related to the Cleaning Services / Laundry category.

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