Stake review: Urgent complaint: missing deposit of 20,000 egp

Dear Support Team,

I am writing to formally lodge a complaint regarding a missing deposit that has not been credited to my account despite multiple follow-ups.

Transaction Details:

Date of Transaction: August 22, 2026

Amount: 20,000 EGP

Deposit Method: Transfer from my electronic wallet to the agent number provided by your platform.

Issue Description:
On August 22, 2026, I transferred an amount of 20,000 EGP from my personal electronic wallet to the agent's number provided on your website. However, the funds have still not been credited to my account, even though more than two months have passed.

When I initially contacted customer support, they denied receiving the funds and suggested the amount might be refunded to my account, but no refund has been processed.

To verify the transaction, I contacted my e-wallet provider, and they officially confirmed that the funds were successfully delivered to the recipient (the agent) and properly deducted from my account.

Despite this undeniable proof, the funds have yet to be added to my account balance. This delay is completely unacceptable.

Requested Action:
I urgently request you to escalate this matter to the finance or technical department, trace the transaction using the provided details, and credit the 20,000 EGP to my account immediately.

Looking forward to your prompt response and resolution.

Sincerely,
user : MahmoudSabry
mail : [protected]@gmail.com
transaction id : [protected]

View 0 more photos