SUBMIT A COMPLAINT

SprintTold one thing in the morning on the phone only to have learned the exact opposite at the store this afternoon.

1
M Aug 03, 2018

Good afternoon. Having called the Sprint store located at 1694 Rt. 228 Cranberry Twp., PA 16066, I asked the woman this morning if I was in fact eligible for an upgrade, having been told about one month ago by an employee in the same store that August 1st I would be. My daughter and I drove about 40 minutest to get there; spoke with a young man for quite some time, after which time and upon time to checkout he told me the amount due. When I questioned that mount, he included one month that was still due. My reason for having called was that I was in fact eligible for the upgrade today so as to avoid wasting time. So much for that.

Now, I am home, without the phone that I was to have gotten, having wasted the day and time and gas and polluting the air. To whom am I to listen? I have only spoken with and listened to Sprint employees. Now, I have no idea what to do. I am so very pleased with my service at and with Sprint! This has been the biggest problem to date. I simply want this to be fixed because I don't want to go anywhere :-)! Thank you for your anticipated time & consideration to my dilemma and I wish you very good days! Kind Regards ~ Monica L. Driscoll

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