Sprintspecial offers not extended to loyal existing customers

R Aug 06, 2018

My name is Radames Collado, a loyal Sprint Mobile customer for over 8 yrs. I presently have 3 lines, one for me, one for my wife and one for my son. My wife and I are senior citizens. I am writing to express my displeasure regarding Sprints lack of appreciation towards existing customers while offering new line customers specials, discounts and even senior line offers. Must my wife and I (69 yrs and 66 yrs old respectively) discontinue our service and then re-establish service in order to avail ourselves of your latest senior discount offer ? We were told no, not even by discontinuing service would we qualify ! We attempted to upgrade 2 of our lines [protected] and [protected]) to the Galaxy Note 8 for

the special offer lease price of $20 a mo for 18 months BUT were told this was only for new customers! Even the Galaxy S9 special lease offer of $9 a month for 18 mos is available only to new line customers. Why are loyal existing customers being discriminated against and precluded from these offers ? Does'nt Sprint care or at least wish to express thanks to loyal customers by including us in these offers ? Totally frustrated and angered by the disregard on Sprints behalf toward existing customers. Our lease line of [protected] is due to expire in 3 months and we need to decide if we are to end our time and service (all three lines)with Sprint . Please consider your present customer base and include us in these special offers that we may truly consider ourselves "special". Thank you for your time and attention on this matter. Radames Collado [protected]

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