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Sprint Corporation Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Sprint Corporation

PO Box 4191
Carol Stream
Illinois
United States - 60197-4191

Customer Support Phone Numbers

+1 888 211 4727(Customer Service) 28 51
+1 866 866 7509(Purchases) 1 15
+1 866 275 1411(Orders) 2 12
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Sprint Corporation Complaints & Reviews

Sprint Corporation / mobile phone service

Sl
Oct 14, 2019

We have been Sprint customers for over 5 years, paying $352 per month. Without warning (other than some fine print in an email) they increased our price to $430. I signed nothing, nor did I renew our contract. Time to rethink our service company? What do you do. The personnel I spoke with...

Sprint Corporation / billing practices

Na
Oct 13, 2019

We started a new contract in May 2019 for 2 LG Smartphones and a simple flip phone for an elderly relative. We were forced to accept a plan with 6 gigs that we don't even come close to using but ok whatever. Imagine my surprise when I saw my bill this month and it was 17.01 higher because...

Sprint Corporation / customer service

Sep 29, 2019

I am a new customer of 6 days and it has been very frustrating. I was a customer of Verizon for 20 plus years but I was looking to cut cost so I decided to give sprint a try. I wish I hadn't. To begin I called and spoke to a nice gentleman (with an accent) about purchasing an iPhone for...

Sprint / unethical behaviour

Ca
Sep 27, 2019

In reference to Account #[protected] - Catherine Hobson On July 26th, 2019, I went into the Sprint store at 7342 Cortez Rd W., Bradenton, Florida 34210, to look into changing carriers. The sales rep named ‘Charles' (who now doesn't work there anymore), enticed myself and my family into...

Sprint Corporation / customer service

Do
Sep 26, 2019

Goodevening My name is Donnell Richardson my tetephone numbers is [protected]. This is my complaint Number 1 I was appoved for 5 lines. I made my order and it was great. I got the phone to my address and loved it. My sister came over Who is in College started playing around with it and fell...

Sprint Corporation / non tracking of returned phones after lease has ended

An
Sep 24, 2019

I moved from Sprint to another carrier I had to return a Rose Gold 7plus I also had to return a XSMax to AT&T for I was no longer with them as well because both companes service was horrible so I moved both lines to Verizon which is a higher cost but way better service all around. I sent...

Sprint Corporation / loss of numbers

Ba
Sep 22, 2019

My name is Barbara Robinson. I have been a Sprint customer since the 1990's and have always paid my bill on time. My number is [protected]. In April of 2019 my son Jason Robinson went to the Sprint store in Cary North Caroline to open a business account. He and his ex girlfriend were starting...

Sprint Corporation / over charge my bill

Tr
Sep 10, 2019

I received the bill around $260 each month. After many months of paying to high my bill, I wanted to walk away from Sprint. However, The customer promised to low-down my bill for the next month. When I asked her about the referent phone call to prove that my bill will go down. She didnt...

Sprint Corporation / wireless

Jb
Sep 09, 2019

I pay $110 a month for unlimited mobile service. If you look on the coverage map of my city, Sarasota, it shows solid color. but even on Main Street smack in the middle of downtown I have no connectivity, where I live which is also in the middle of the city, no connectivity. about 95% of...

Sprint Corporation / full discounts not received

Ho
Sep 05, 2019

To whom this may concern, We called in July 2019, asking for the new promotion on the BOGO XSmax. We informed the representative we need to purchase 6 new phones. We are no longer in a contract and have no lease on our current phones. We asked for the phones to be unlocked (they are still...

Sprint Corporation / headphones (airpods)

Je
Sep 04, 2019

I would like to report 3 employees at the Mission Hills store located at; 10406 Sepulveda Blvd, Mission Hills Ca, 91345. This incident happened to my husband on 09/03/19 around 7:30pm. He walked into the store to exchange his AirPods which he had purchased on 08/30/19 at another location because...

Sprint Corporation / service cancellation/ theft / wasted time

On
Sep 02, 2019

I was with Sprint for a second time. This last and final time I cancelled my service on 08/14/2019. I had the new provider install a new sim card in my phone. I then called Sprint and told them I had gone to another provider. I was assured there would be no more recurring charges. Yeah...

Sprint Corporation / customer service

Ta
Aug 20, 2019

Sprint CorporationI called sprint this morning about my bill. I wanted a three day extension and was told no. I failed to make a payment Arrangements the beginning of the year due to my health I was not able to work for almost a month. They put restrictions on my account. It's been 6 months and I'm still...

Sprint Corporation / phone was paid in full

Ne
Aug 11, 2019

I'm so sick of dealing with Sprint. They are the worst company I have ever dealt with. We paid a phone off well over six months ago and the phone number for it was cancelled. I found out by accident that I was still being charged for the line last month while in a chat with them (about...

Sprint Corporation / upgrading to iphone for life at end of flex-lease:

Ge
Aug 09, 2019

Sprint (Read below. It said reply to this email. I did and receive an email not monitored), No my request and questions are far from being fully addressed. I am relatively new to Sprint (17 months) and came here from Verizon which I was satisfied with but Sprint gave me a better Offer...

Sprint Corporation / customer service personnel

Ah
Aug 09, 2019

Good Afternoon, I would like to report an unpleasant customer service experience I had today at the Columbia Park Sprint store in North Bergen, NJ. I ordered a refurbished phone online last week and received it 8/6/19. The phone was defective and I could not hear the person I called or called...

Sprint Corporation / rude supervisor dennis p.

Tr
Aug 07, 2019

My name is Tracey Williams Tel #: [protected] and I a very new customer to Sprint. Yesterday I received a courtesy call in reference to my opinion on the service & I posed a question regarding my device price due to me being approved for a 256g Iphone Max XS with a $490.00 down-payment after...

Sprint Corporation / coverage is woefully bad in my area. regret ever signing up.

Ra
Aug 05, 2019

I went to Wal-mart to replace Straight-talk phone. Was offered a similar plan on Sprint which was now fully functional in the Pine River MN area they said. Having had service over the past year there is not a billing cycle where I don't regret having signed up. I live three (as the crow...

Sprint Corporation / customer service

Ra
Jul 30, 2019

When I first started with sprint almost a year ago I didn't pay anything down on either of my phones and had a spending limit of $300 with buy 1 iPhone 8 get one free, they were out so they recommended iPhone 8plus said they could run it under same deal, so ok deal. I then later try to add...

Sprint Corporation / wireless account # [protected]

Sa
Jul 30, 2019

I was the owner of the account and my son was on the account as well. However, 3 years ago I removed myself from the account and had it switched over to my son, Naseem Abdullah. We went into the store in King of Prussia, Pa and had this done. Now my son has defaulted on paying, due to...

Sprint Corporation / service

Ci
Jul 29, 2019

I came over from Verizon in May of this year. Unfortunately the service was dismal at best. Calls were dropped, could not connect if I was not using WI-FI. I use my phone for business, so I could not afford to have this type of service. I switched back to Verizon. HOWEVER, Sprint, you...

Sprint Corporation / sprint

Cn
Jul 26, 2019

I have been with sprint for 7 years and nothing about issues with them so I stayed and got paid to come back me being stupid came back. July 26 2019 I went to the local repair store to get the phone checked out the rep left my phone on the counter and walked back into the repair place and...

Sprint Corporation / unethical company

Me
Jul 26, 2019

I have been with Sprint for over 3 years now. I was first screwed out of the BOGO promotion and phone buy out. I have 3 phones with Sprint that are on the unlimited plan, I was told my monthly bill would be abt $ 156 a month, well that was a LIE because just this month alone I have paid...

Sprint Corporation / return 2 phones within guarantee time

Ya
Jul 24, 2019

My name is Yaimaris Perez Cuenca. I bought 2 used Samsung Galaxy S8 + at Spring Store Gresham Station (681 NW Gresham, OR 97030) on July 14th, 2019 for $499.98. I paid full amount for them. I activated 2 lines and I had to cancelled this service after 4 days because I didn't have internet...

Sprint Corporation / data service

Ji
Jul 24, 2019

We switched from AT&T to Sprint a few months ago. Our data service went from great to terrible. We immediately complained, but were told repeatedly they were working to fix the problem. In actuality, they were stalling to get past the 30 day satisfaction guarantee. We continue to have...

Sprint Corporation / billing

De
Jul 19, 2019

Sprint is charging me for a phone that was returned and also already paid off. I was told that i was eligible for an upgrade, and now being charged for my old phone. All in which I returned through US Postal. Sprint told me that it would go towards my upgrade with my forever iPhone plan...

Sprint Corporation / clean slate, billing, credit union, customer care

La
Jul 11, 2019

I moved to sprint for their awesome deal. We were supposed to be on unlimited plus and have military discount and also used the clean slate program. I was told that I would receive my first bill and it would be a little high but it would be credited back to me. My first bill came 10 day...

Sprint Corporation / customer service

Is
Jul 10, 2019

I have been a customer of sprint it will be 2 years in January 2020. From the getgo everymonthmy bills were incorrect. It was bogo and I was charged full amount each month. I spend countless hours on the phone with sprint. Today I had the poorest manager possible by the name of Ethan. He...

Sprint Corporation / customer service/sprint loyalty program

Ti
Jul 10, 2019

I had the worst experience during my 16 years with sprint today. I chose to inquire about the promotion price for Samsung 10S plus versus the upgrade price for existing customers. It was easy with the option to text and I was quickly told that sprint does not offer that to existing...

Sprint Corporation / services, customer service, devices, everything

Is
Jul 08, 2019

I've been a customer for years, on February of this year I added two new lines to my account and purchase for new phone that will cost me over $4000. Ever since I've been having a lot of issues with my services and all 4 devices from calling, texting, web services. Paying top dollar for a...

Sprint Corporation / porting issue

Na
Jul 08, 2019

Phones have been paid in full from sprint for over a year. No amount due on monthly bill. Trying to port my number over to different carrier. I spent 2k on new phones that can't use .Sprint is refusing to cooperate heard the following excuses. Never got request, won't let me speak to...

Sprint Corporation / mobile phone service

Su
Jun 27, 2019

I am on my son and families mobile service plan which is Sprint, they decided to change to Verizon due to service areas being poor and the 4 of them got new iPhones and I kept my iPhone 8 which I bought and was paid for, when they switched their service to another carrier they had no...

Sprint Corporation / phone/service and billing

Mo
Jun 25, 2019

!I've been having multiple issues with the provider I bought a new phone a month ago, a week into using it, I started having dropped calls even though it shows that I have full LTE coverage, then it shows that I lost mobile connection/internet even though my bar shows full LTE connection...

Sprint Corporation / sprint store in brooklyn ny

De
Jun 25, 2019

Okay so unfortunately I broke my samsung s8 I had a back up phone s7... like 4-5 days ago the people at the sprint store were nice enough even though my brother is the account holder help me out but today when I got my s8 back fixed they decided that they can't help me out and the manager...

Sprint Corporation / disappointed!!! in the customer service.

Ma
Jun 23, 2019

I called to June 19, 2019 to have my service restored, after I made a payment on June 17, 2019, I was going to pay the balance on June 27, 2019, but I never made it that far when the CSR told me that I have to pay the balance of 259.00 for her to do that. I've been an advocate and a loyal...

Sprint Corporation / auto pay

Ja
Jun 14, 2019

Here we go again, Sprint lied to me again I got my bill today. Of course I looked it over & over & over when I set up with auto pay they told me it would take off $30.00 a month. It did it until this month now it was only $20.00 . So once again I called and told Mary that answer the phone...

Sprint / customer service

Ta
Jun 13, 2019

On 06/13/2019 I called sprint customer service a total of 3 times. The first time I called I was on hold for over an hour to speak to a supervisor in regards to 3 devices that are on my bill that I don't have. When I spoke to a supervisor she placed me on hold for over 30 minutes and...

Sprint Corporation / sprint billing

Cm
Jun 11, 2019

6/11/2019 that morning I got on the sprint app to cancel a payment arrangement that I thought I had because my bill was going to be late and didn't have the money in my account to cover. An agent put me down as promise to pay inwhich I did not give her permission to put down for me, but...

Sprint Corporation / free ipad promo on 4/15/19

Su
Jun 11, 2019

I upgraded my iPhone to and iPhone 8. I am leasing the Iphone 8 monthly for 18months with a buy out option of $25 month for 6mos at the end of my lease. During the check out process the sales associate offered me a free iPad. I was skeptical but listened to his pitch. He as well as hi...

Sprint.com / customer service inconvenience; phone service/bill

Mi
May 28, 2019

My phone was cutt off due to the end of my billing cycle... Funny thing my bill was not past due, but yet here I am fighting tooth and nail to get my service back on. I had a representative tell me on the phone they had no cooperate number! Even Rick (one of your Sprint managers) backed up...