SpotHero
reviews and complaints

Booked reservation with SpotHero for the *** for my Granddaughter's 1st On Broadway show. Arrived with plenty of time to get to show, only to find out the garage was full, no parking! SpotHero is *** and *** continued to let vehicles in when there was Zero parking. Will not park at *** or use SpotHero as they do not manage the parking availability.Booked another garage 5 blocks away from the theater. Due to this inconvenience we were 30 minutes late for my Granddaughter's first broadway show. We had to walk through homelessness, drug activity to get to the *** all because of *** not managing parking spot availability. Terribly disappointed!

I am 100% dissatisfied with your guarantee as I used the parking reservation only to find out that the moment I left for few hours between the reservation time, the parking was no longer of use because according to the *** parking structure rules, there is on in & out between times; once you go out you no longer can come back in. I believe firmly that given that it is 2021, Spothero should be able to convey that for each parking structure rules, and not just let customers assume the risk; as a CPA, that is NOT Customer serice. I will not use *** ever again, and I will be a walking talking Billboard about the flaw on Spothero's guarantee, and not used them, and they are better off using/paying at the lots respectively

I think it is a great concept in theory, however the last time I drove in from *** to *** and thought I had a reservation right near my apartment all paid for and ready to enter when I arrived. I was rudely told that the garage was only for monthly parking and full and told to turned away. (I had to back out to let a regular customer in). *** helped me find another garage in the area for the same charge but the entire process took one hour to get sorted out as their scanning machine was not working properly and I was almost sent away from the second garage. Very stressful after a long drive. When I spoke with SpotHero *** they said they weren't in regular contact with the garages, that they were a third party and yet that particular garage lists availability on their site every day.

I wanted to give non *** long-term parking a try, save money and use Metro. I signed up for a downtown *** location via SpotHero. There is an attendant. The attendant did not want my key, claimed they don't want any contact with my car. All I needed to do was place documentation in front window. After 10 days away, I returned to my car which had been broken into through driver's door. I reached out to SpotHero and have not received feedback. SpotHero says it is not their problem. Additionally, *** Unified Parking, says it is not their problem. There is no mention of Owner Responsibility for theft in SpotHero documentation, nor any on-site that I can remember. This is another situation with consumer caught in the middle. I will not use SpotHero or Unified Parking. Location is

I paid $15.00 to park at a Garage near the spot we would be having lunch. Upon entering the system said that it was denying the code. Once at the restaurant I attempted to reach out and the only option was to just pay and park. I then emailed them and was told I was supposed to hear back from them that was Saturday. Thursday I reached out to them and got someone on the phone and was told that all I needed to do was send in the screen shot from my bank stating I made the payment. After doing this today on Monday I receive an email telling me that someone tried to reach out to me with follow up issue. This is the second and last time that I have had this issue with this very unprofessional company. I will just pay for parking at the site because literally it was just a 2 dollar difference and I would still have the first 15 dollars in my account.

We reserved a parking spot at the *** Parking Garage in *** with Spot Hero online for April 19th. When we arrived and provided the parking ticket to the garage attendant, she informed us that they do not accept parking ticket reservations from Spot Hero. She also said they have contacted Spot Hero on numerous occasions and told them not to sell reservations for their parking garage, but they continue to do so, leading the public to believe they have contracted with this garage to do so. I have contacted them three times with no response. After going online to see what other experiences people have had with them, it seems I am one of many to which they have fraudulently sold spaces. They charged us $55.99 for a space they knew would not be honored. We had to find alternative parking and ended up paying another $60 for a space somewhere else.

I actually believe this company scams people. I purchased a parking pass for an event at *** for an event and when I got there, there wasn't a place to even park for SpotHero. I called customer service and was on hold of at least 1 hour and no one ever picked up. I ended up paying for another companies parking lot and they told me that they hear about this all of the time with the address I provided. So SpotHero keeps ripping people off on address that isn't even used for parking. I finally got a hold of *** and they say their policy is no refunds after the time of the event. Scam, scam, scam, oh yeah they did offer a $5 credit for the next time. Believe me there won't be a next time.

Their web page makes you believe that you have a reserved parking space based on this statement:"Event Parking - Enjoy the convenience of booking a parking spot at the venue ahead of time, ensuring you have a space when you arrive for games, concerts, and more." We made a reservation for a space in downtown ***, and there was not a single space available at the time specified. We kept driving around and around, watching for cars about to leave their spot. It was a long wait, since we were competing with a number of other cars hunting for a spot. We finally got lucky after quite a while of circling around the lot, when we were about to give up. No, you do NOT have an assurance of having a space reserved when you arrive! We were supposed to park anywhere except in spots with a "reserved" sign, they were all full and open to competition by others. This is plain false advertisement.

Note: Despite my request to *** that they de-list this spot #3 at *** (see below for reasons) looking today, I see that it is *stilllisted there for upcoming games. I can't begin to say how displeased I am with our *** experience on Friday, May 7. (This is in regard to *** ID [protected].) I booked spot #3 at ***. for 12:00 pm - 6:00 pm (for the *** game). When we got there at 12:20, there was a car in this space. (*** license plate ***. I have a photo.) I contacted *** support. The gentleman who worked on this did his best. But it seems that he had no way to contact the owner of this spot -- which seems to me absolutely incredible! He was able to find a spot 0.3 miles away (on Marshfield) and we were able to park there. Unfortunately this process took an extra 40 minutes of our time and rather than having a leisurely lunch prior to the *** game (which started at 1:20), we had *nolunch. "

Spot Hero has been an absolute night mare. We had never used it so thought we would try. We prepaid for underground parking by the football stadium in ***. When it came time to leave we could not get out. I held out prepaid ticket up to the scanner, I held my phone receipt up to the scanner, and the door would not open for us to get put. I push the help button and talked to the most rude person I have ever met. He just kept repeating himself like a robot even after I did everything he asked. We finally had to pay again to get out. A pastor friend and his family were also in the parking garage and had the same thing happen. I have been emailing and talking with Spot Hero for over a month and they keep sending emails (by a different person each time) asking for different things, even though I have given them time, date, and screen shots of my 2 payments off my debit card. They are a sham. Our friend has not gotten refunded either. I truly believe someone is getting the 2nd payment.

I used to use them regularly but they are just unreliable. They now charge a $.50 processing fee to your reservation which you dont see until you are booking. Their customer services is also pretty much worthless. I book parking spaces in downtown Chicago and sometimes I have to extend my reservation, the last reservation was a problem. I had a reserved a space for the day until 7pm. At 6:45pm I realize that I need to extend my reservation, while trying to use the app to extend the reservation I get an error code and can't complete the transaction. So I call spothero and the auto message says that they are not available. I screen shot the error, pay an extra $11 to exit the garage and then call spot hero the next day. The operator says I exited 20 minutes later than my reservation, which is obvious because I needed to extended it. I try to explain the situation to the agent but she just doesn't understand. I email them my receipt and screenshot of the error, twice, and I have not heard back from them. Useless...

Used the SpotHero app to get a parking spot for the first time. First of all, took my son to his very first Professional Baseball game-Ballpark. Spothero was advertised on the Sports team's ticketing website. It was bobblehead giveaway promotional day at the game. (Given away to the first *** fans). Went to the parking spot, which I prepaid on the app. The garage door/entrance was closed. Called the security number on the gate. The security guard answered the phone, and was told that the garage was closed on weekends and who ever sold the parking space was a scam. There were other cars behind me and was told the same thing. To make the story short, Had to scrabble to find the another spot, and lost time while looking for another parking spot, had to pay double, since it was near the ballpark. We were late to the ballpark, missed out on the bobblehead promotion, due to being late because of the Spothero scam. SpotHero ruined the day and the memories of the very first baseball game for my son. Will never use their services ever again! Stay away from this scam parking service.

I paid $31.85 for what I thought was a parking spot in *** but when I eventually made it to the place, it was literally an alley that is not even paved and there was no one in sight, a cone blocking people from going in to the parking space which should have been my first clue but I was already running late to an event at *** coz of the crazy *** traffic that was exasperated by the concert I was attending (New Edition) so we try to find someone to talk to and some guy finally shows up and tells us spots are all full and that I will get refunded my money. I was so upset but at this point, I just needed to make it to the event, so drove away and now had the fun task of trying figure out where to park without paying an exorbitant amount of money (event price+ *** parking = total mess) and not being too far (rainy day plus I was late already). I kept thinking, why doesn't spothero send customers notification ahead of time, i.e., as soon as you run out of parking spots, instead of us finding out as we pull up to the parking area? If I was notified ahead of time, I could have made it to my event on time but instead I was over 30 minutes late and missed the first show, not to mention the stress and aggravation of driving in *** and the crazy parking situation. If that wasn't enough, I got an email notification that spothero will refund the money to my spothero account? no, I want my money bank in my bank account, not in your app, an app and service I will NOT use again.I will NOT use this app ever and will tell my friends not to.

We made a reservation with *** in *** and followed the directions and used the picture included in the confirmation email. We parked in an *** parking garage near the *** and the entrance looked like the picture included. Apparently the *** garage we were supposed to park at is just a bit further down the street, but no where in the directions did it state that there are two icon garages near the *** and which garage was the correct one to park at.2) when we pulled into the garage I immediately gave them my QR code and confirmation email and asked them if I was in the correct place. They took the code, processed the reservation and took our vehicle and indicated we were in the right place.3) when we came to pick up our vehicle and we were then informed we were in the wrong place and when I explained what had happened, I was told this kind of thing happens all the time because the garages are so close to each other and look so similar. I was told I had no choice but to pay the garage to retrieve my vehicle. But I was told I would just need to explain what happened and I would be refunded. 3) I was told that if I had cancelled before the start of my reservation I would have gotten a refund- but if Im being lied to and told I am in the right place how would know to cancel the reservation? This is a no win situation for the customer. They did offer a credit, however my husband is active duty military and our family is being posted to Turkey at the end of the month. This trip to *** was our last trip in the states for at least two to three years.

I am a loyal SH customer and got towed last week (8/16) as a result of a technical glitch on Spot Hero's end, even though I reserves it for 24 hours. I regularly park in this lot every Wednesday at the same time. After a long day of work, I went to drive home when I saw my car was missing from my regular spot at 5PM. When I went to check on my weekly reservation, I realized my app signed me out, and as a result, erased my license plate from my reservation. The reservation said that I was at risk of being towed due to no license plate information, despite 100% assurance that I did enter my license plate info when I made the reservation. Because of this glitch, I was towed on 8/16 and had to pay $240 to get my car back, plus transit money to get to the tow lot to retrieve my car. I used this app whose convenience I regularly trusted and making the towing expense the customer's responsibility seems unreasonable given that I have no control over the reliability of the app.

SpotHero was made aware of the issue with my car being towed on 8/1 as soon as I could get an agent to actually respond. On July 31st I booked a parking space for my car from 8:30-2:30 pm with my license plate number confirmed. On 7/31 I booked another spot, separately for a different car from 10 pm - 3am with a different license plate. I have booked multiple spots on the app in the past. Upon leaving I found my car no where in site. My car had been towed with a fee of approximately $250. Since SH was closed and unavailable. I paid the towing fee and contacted them the next morning. Upon review of my account in SHo, all of my past reservations had been overridden with the new license plate including the one I had booked for my own license plate starting with Q. SH was made aware of this and I sent several screenshots of even my past bookings being overridden. They have the documentation and yet have failed to fully review and respond. I also had tire damage due to the improper tow.

I booked a parking spot through their app on July 8. I arrived at the garage and the attendant told me to go away. I came back *** and pretending to sleep on and off. I was honking and yelling that i had a reservation but he didnt want to let me in. I took photos of the garage gate closed and the guy in his car looking at me. I tried to cancel the reservation in the app and contact Spot Hero but they did not respond. I followed up each day until they did 4 days later. They wrote me back with a sob story saying they would refund my money and reimburse me for the garage I ended up parking in that was $8.50 more than the one i booked. I gave them the information they requested and sent them the photos as additional information. Its been well over a week and they have ignored all of my follow-*** and have not refunded my money. This company is listing closed garages and knowingly stealing money from people.

First time user of *** I need to convey how utterly horrible your service was on 8/14. This will always be the worst part of our very 1st *** game. If an attendant wasn't on duty my kids and I would have been trapped in a parking garage in *** after 11pm.Everytime I checked on the reservation in spothero app it kept changing the entrance address info to the garage. Since I'm not familiar with *** I assumed it must be because of road closures. I made the reservation it said *** - Marriott Garage. According to app it was less than a mile said an 11 minute walk. Waze thru the spothero app took us 30 mins away to Harbor Place Garage. Instructions in app said do not pull a ticket so I didn't. Tried to scan app to leave & it didn't work. Attendant said id # was wrong. He called someone but I felt like he thought I was lying so showed my reserv in *** $29.75 M/C charge. Bogus No response to email sent. Rental ID# *** 8/14 @2pm - 8/15 @2am

Booked June 30, for a parking spot next to the *** 11:00 AM Game on July 4. Rental ID # ***. We drove in using GPS which took us on routes closed for the 4th of July Fireworks celebration we got there late. We drove into our lot & was told by someone who lives nearby that the car that arrived ahead of us parked incorrectly and took up half of our spot. The two spots the spothero customer rents were beside a *** customer who tows vehicles if you park in their spot. Half of our vehicle would have been in their spot, the lady said don't park there, they will tow you. I called spothero they said they will refund us & pay for parking somewhere else. Spothero found a spot 2-1/2 miles from our location,closest spot, & told us to uber back/walk (unacceptable) we found a $40 spot, paid, went to *** spothero refuses to refund us for parking which was promised for the inconvenience. Photo 3 our car added inches from car no way to get in!

I pre-reserved a parking spot using SpotHero's iPhone app. The reservation was for Monday, June 6th with a start time of 8:30am and an end time of 6:30pm, it was quoted for ~$26.00.I arrived at the parking garage around 8am, ~30 mins early, but the app had an option to update your start time so I updated it to 8:00am; when I did this, the End Time jumped to 4am, Tuesday June 7th and would not let me change it. I repeatedly clicked the Help option, it said I could update the end time, but I could not. I ended up being charged ~$52.99, even though I exited the garage at ~5:00pm on Monday June 6th.I emailed the issue to SpotHero, perhaps there was an issue with the app. I received a communication back stating they added a $5.00 credit to my account for my next reservation. I responded stating the issue, again, and have not heard back. I continue to follow up with no response. I am seeking a refund for the ~$26.99 that I was charged in error for.The fact that I am not receiving any further response from them is very frustrating.Thank you.

I had a reservation with a parking garage, for 10.99 when I arrived the garage said that they wouldn't except no more cars even with a reservation. I called spot hero customer service to resolve the issue because I had less than 5 min to find another place to park and go to work. When I got the representative who's name was Rebeekha she tried to book me a reservation at another location that I was too far from my current location and my job, I told her about another location and she never offered to look it up just said no she couldn't do anything. I literally had to just leave my car at some lot to charge me $90 because the customer service team was incompetent and also now I have no money to pay for this but now I will have no choice because I this company has left me stranded with no help, no supervisor, no manager. No other personnel to help. I am really angry and disappointed that I had to deal with all this and the fact that someone wasn't able to do a simple thing of fix the issue with there lot and transfer my current reservation to another lot and they couldn't. Instead they cause extra issues

I made a reservation with Spothero on 7-16-22 for a parking place when I was seeing a *** concert down town. When I arrived at the assigned parking deck and approached the valet parking as instructed, I was informed that they did not cooperate with SpotHero and would not honor the reservation that I made for $32.10. I did end up parking in the parking deck but had to pay an additional fee to park for the evening on top of the $32.10 I had already paid. I immediately called SpotHero, they said they did not know what was wrong. Instead of refunding the money that I paid for a reservation that was not honored they made me jump through hoops. Since there was no person at the booth when I exited I paid with a credit card and was not given a receipt for the additioal amount I paid. SpotHero wanted copies of my bank statements to show the additional amount of money I had to pay. I am not sending this company copies of my banks statements or personal information. It is very simple, I paid for a service that was not honored/provided by their vendor as promised. I called them immediately and reported the issue. They have refused to give a refund even thought they did not provide the promised service. They are the biggest scam!

I used Spot Hero to get a parking spot for lunch and paid via the app for parking for 3 hours. I arrived at the location and scanned the code they gave me and all was good, no errors or notifications or anything. I parked and had lunch and went to go home and the gate would not open, So the attendant came and was extremely condescending and told me that I have to pay again, Why would I have to pay again for parking when I already paid via Spot Hero. I told that to the attendant and he said he has nothing to do with Spot Hero and that since I arrived a few minutes early I have to pay extra, No where on the parking pass did it state that, I have included a screen shot, and I was leaving over an hour earlier than the time I had reserved. I contacted Spot Hero and they basically told me not their problem and they would not do anything about it. This seems like a huge bait and switch, unless you get there at exactly the prescribed time, not a minute early or a minute late, you will have to pay more. This is false and misleading. If there was an issue, it should have alerted my when I entered. The garage is double dipping and Spot Hero does not care. No where on that parking pass does it say I will or may or might or there is a chance or anything to that effect. It says paid!

I paid for a parking spot at *** in *** for Thursday to Friday parking at about 3 AM my car was towed out of the lot. I called the tow company it was $502 to recover my vehicle they charge me for a heavy duty vehicle which my vehicle its not stating it weighed over *** pounds the documentation shows the vehicle weighs under *** pounds and is in fact a light duty vehicle I feel that spot hero is connected with the tow company to ensure they are making the most money out of the victims coming to visit the city. Again I paid $20 for my parking spot spot hero is stating my license plate number was not entered into their database however it has been entered into the database several times now they are stating I was using their platform as a guest. Refusing to help with the tow charge. I feel they are responsible for the tow since I paid them directly for the spot. They are now stating they dont only parking lots they just rent spaces out of them meaning theyre not responsible for any tow that happens yeah they have a contract with the towing company. Spot hero has agreed to give me back my $20 that I paid for my original parking spot plus a $50 one time credit to use on their application how would I be able to use that application credit if I was only a guest and not an actual member?

I purchased parking at *** in ***, *** for 6/17 through the Spot Hero website. The site described the location as "Enter this location at ***. This is the Parking Lot 35D, operated by Park Place. It is located on the southeast side of ***. between ***. and School St. The entrance is next to the ***." The site said the parking for the weekend would be $16.75, which I paid. On 6/17, i parked my car at *** and left it there. On 6/19, I returned to have 3 parking violation tickets on my car, one for each day. When I got home and was able to investigate, Parking Place, the company that owned the lot, said I had parked in the wrong lot. I had paid for 35D but parked in 22. As u can see in the attached pictures between the sites, the description of 97 spruce street is the exact between the 2 sites, but lot number is different. When i contacted Parking Place, they said that they would drop the fees to $20 for the variance between what I paid and what it should have been through them. I contacted Spot Hero and they said there was nothing they could do since the "ticket is valid". I am very confused as to why I am having to pay anything more since I parked where Spot Hero, whom i bought the parking from, told me to park and it was not correct according to Park Place, which is charging me more.

On Thursday, March 17th, a parking spot was reserved and paid for near The *** in ***. The spot was reserved for ***. (*** N 6th Street) Lot.Rental ID #*** Enter After Friday March 18,2022,11:00AM. Exit Before Friday March 18,2022. 5:00PM.SUBTOTAL: $45.00 Service fee $0.75.Total charged to card $45.75 We arrived at the address listed above at 11:30 AM. Construction vehicles were in the parking lot. The construction manager came out and we showed him our confirmed parking pass receipt, which contained a picture of the building where the lot was. Also in clear view of said parking lot, was a red and yellow Impark sign, indicating it was Event Parking Only with the address of the parking lot, ***. It included directions to pay online via mobileApp Only thru SpotHero, which is what we has previously done. The construction manager said they were working inside the building, preparing it to be demolished. He then called the owner of the building, and told him, we had paid for event parking thru SpotHero and paid $45.75 to park there. He said we could not park there as it was private property. I have a picture of the sign if needed. At that point we had no choice but to find another parking lot that was not full, and pay again for parking. I would like SpotHero to credit the card used for the amount of $45.75.We found this location by going to *** parking. It was lister by SpotHero, along with other lot locations. We chose this one. Obviously, not a good choice. It SpoHero is a legitimate business, I trust they will refund the amount paid.Thank You

On April 8, 2022, I purchased tickets to the San Francisco Giants baseball game on Sunday, June 12, 2022 via Ticketmaster.com. Once I concluded my purchase, Ticketmaster linked me to Spothero.com to purchase parking for game day. I purchased a parking spot at *** Garage for $50.99. My rental ID # was ***. I was scheduled to enter the parking garage Sun 6/12/2022 after 11:05AM and exit 6/12/2022 before 5:05PM (6 hours). I received an email from Spothero on 4/8/2022 confirming my parking purchase and a reminder email on 6/11/2022. When I arrived to the parking garage on 6/12/2022, there was no parking attendant and the gate to the parking garage was closed. I went inside of the *** lobby and the receptionist advised me that parking was for hotel guests only and that Spothero had no rights to sell their parking. She also said that the hotel has asked Spothero several times to stop selling parking passes to their garage. As a result, I had to spend time circling around *** trying to find another parking lot with available parking which ultimately made us late to the baseball game. I ended up finally finding another lot that was further away and cost $100. I called Spothero's customer service that day and they agreed to refund the $50.99. I received the refund on 6/19/2022. However, Spothero should also refund the additional $49.01 that I had to pay on game day due to their egregiousness in selling parking they have no right to sell and the inconvenience I experienced in having to find alternative same day parking. Parking that was ultimately more expensive and further away from the ballpark.

We arrived in ***, *** from ***, *** on Tuesday August 23rd. We arrived 15 mins after our designated Spot Hero time of 3:00pm at 275 *** Parking facility Rental # ***. Unbeknownst to us Spot Hero wrote us on route that the operator of that parking facility no longer did business with Spot Hero. Spot Hero gave us a credit of $15.00 for future use and refunded our $14.75 from our initial credit charge # *** follow up case . I spoke to *** with Spot Hero support regarding that Spot Hero gave us no notice to find another inexpensive parking in *** and being stuck to pay $28.00 for our 2 nights instead of the original charge of $14.75. *** said to me to send her a copy of the receipt from what U paid on site and that her manager would send a check to me for $28 once it has been received. By the way *** with support Spot Hero also reiterated that once the receipt had been received I would be taken care of. I told both of these individuals with SpotHero I did not want a future credit because I did not use Spot Hero enough at 70 years old. I simply wanted to be reimbursed for what I paid out of pocket since evidently they no longer did business with Spot Hero and I was not notified in time to make a change of plans for my husband and I. I sent my receipt in to *** and she notified me yesterday that there was miscommunication and that they were not able to refund me directly for the $28 I paid to the garage. Complaintsboard.com please do not allow such businesses to take advantage of us folks. If Spot Hero said they will compensate for the parking since we were not notified in time to make another choice and I was told to send in my receipt upon completion of my 2 night parking that they would reimburse me and then to deny it its just out right lies. Warmly

I was billed for 7 days at a $65/day rate, despite reserving 6 days through Spot Hero at a $40/day rate and attempting to extend by an additional day. The garage at which my car was parked had availability, but the app would not process the payment for the extension due to an unexplained error - despite multiple attempts. Because I was not in a position to move my car, I actually attempted to reach SpotHero customer experience at the time of this extension error but was directed to an answering machine on two occasions - and did not receive a call back. It's worth noting that I had to make four attempts at the point at which I was trying to solve this with the garage, in order to finally reach Spothero. As a result of this inability for the app to process my payment I ended up paying 7 x $25 = $175 more than intended, and 6 x $25 = $150 more than expected - as I did not realize that all of my days in the garage would be charged at a higher rate because this is not made clear by the app. Had this been the case, I would have spent even more time trying to get a hold of your customer service (it was only later that I realized you just have to call and call and call, in order to finally reach a human). I have gone back through the app process, and feel very strongly that the way in which this cost mechanism is described is unfair and deceptive. Moreover, the inability of the app to process a payment at the point of extension, such that a higher fee is charged seems very much like a bait-and-switch, particularly when your customer service is completely unavailable. I have now spent hours on the phone with one of your reps trying to resolve this, with only a small credit being given for the $150+ increase in cost and all of the time needed to try to work this out. By the way, it also seems the unsatisfactory app credit can not be applied through the app for monthly rentals - which is now another piece of information that is not disclosed in your product.

On both 04/09/2022 and 04/16/2022 I paid parking reservations using Spot Hero for a parking lot downtown ***. The address listed was ***. I am not familiar with downtown addresses and just hit "navigate to location" straight from the SpotHero app. After parking in the garage they led me to, I rebooked for the following week due to convenience. The next week, on the 16h of April, after arriving home from parking there again, I received by mail during the late afternoon a $80.00 parking citation from a company operating a lot *** with photos of my car parked in the same garage that I had booked through SpotHero on 4/9/22. I decided to put in *** Maps where this ***. garage was located and indeed it was the same garage that Spot Hero had given me directions to park for my reservation. Their instructions were wrong. When I contacted their customer service by both phone, and then by email, at first they said they would have my tickets thrown out for their mistake. I thanked them and considered the matter resolved, I then received another $80.00 ticket for the 16th, same story repeated. I contacted them again. After a few days I received an email stating that they could not throw the tickets out because they were valid and that my reservation was for another garage. I then informed them that the mistake was caused by their app, and showed them that it is still guiding their customers to the erroneous garage, setting them up to get an infraction. I sent a screen recording of myself pressing the reservation then the instructions that led to the supposed garage and it still led to the wrong one. I requested a refund of my $160.00 for the tickets if they could not have it thrown out, all they refunded me was the original $13.00 and a $20.00 credit. I feel that they set me up to get said tickets and the least the company should do is correct the mistake in their software and refund the $160.00 for the tickets I am now having to pay.