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Premier Parking Enforcement [PPE]
reviews & complaints

Premier Parking Enforcement [PPE]
reviews & complaints

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23 complaints
1 resolved 22 unresolved
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L
7:41 am EDT

Premier Parking Enforcement [PPE] - Paid parking

This is a predatory company. I parked in their lot 2 days in a row. Day 1 was $20 all day. Day 2 was $30 all day according to the meter BUT my ticket said I had 35 minutes. I didn’t notice the ticket because I read the machine. When I back my car had a boot. I was careful to read the machine since they just got $75 from me a month ago. Anyway when I asked the attendant how much time was it supposed to be, he said 3 or 4 hours. The people next to me had 2 hours on their ticket. How do you, as the attendant not know?

Desired outcome: I want my money back

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N
1:00 pm EDT
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Premier Parking Enforcement [PPE] - Premier parking enforcement

A REFUND IS WARRANTED: We paid for parking and have our receipt. Our receipt was clearly displayed on the dashboard. The representative refused to remove the boot even though we clearly showed our receipt. We even returned to our vehicle after 1 hour and 50 minutes even though we paid for 3 hours. We waited over 45 minutes for a representative to come to our car. We are disgusted at how unprofessionally this was handled and how unfairly we were treated after we did exactly what we were supposed to do to park in a Premiere parking lot. The boot removal receipt clearly shows the reason we were booted was non-payment of parking fee and yet you're representative refused to remove these devices off of our cars despite the fact that we clearly provided the receipt for which we had paid. This is absolutely unbelievable! We will be taking necessary action if we are not contacted immediately and receive a full refund.

Desired outcome: Refund and action towards employees who engaged in this outright robbery.

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J
9:02 am EDT
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My wife and I parked at the Park First, LLC - Badine Location at 101 Iberville in New Orleans while on vacation on 5/7/22. At 1:41PM on the same day, I received confirmation that I had paid for 2 hours of parking on the mobile app under ticket # BAD015321. At 1:46PM on 5/7/22 we received a boot from "T-Shell" who works with Boot Man, Inc. d/b/a Premier...

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S
2:34 pm EST

Premier Parking Enforcement [PPE] - Booting

Booted my car when I was parked for less than 5 minutes, then wouldn't answer the phone for over an hour to come unboot it. The parking is available for customers of the next door establishment, which I was in. Not sure what the point is of booting a car then not coming bsck to collect payment to remove it. Trash customer service, and honestly, scum of the earth for profiting from this.

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K
1:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Premier Parking Enforcement [PPE] - Attendant booting vehicles

A man driving a green Chevrolet Traverse and applying/removing boots and wearing a PPE Uniform needs a lesson in manners, communication, and customer service. I had no idea why his vehicle was stopped in the exit lane, so I stopped behind it. He came around and demanded that I back up. As I complied, he ordered me to go around his car. I protested his demands, and he said that I was going to "get somebody booted". WHAT?!?!
That's nuts!

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A
1:01 am EDT
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I was legally parked in a parking lot and paid for my parking at 7:15pm 7/19/2019. I was given a printed ticket to verify that I paid for parking for up to 8 hours. 3 hours later my car was booted. The boot man came and looked at the ticket and admitted that there was a misprint from the machine and that we shouldn't have been booted. But because they don't...

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E
7:04 pm EDT
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Premier Parking Enforcement [PPE] - Premium parking

Seems like a total scam, I paid for 24 hours with intention to renew next day using the link they texted me. I submitted another payment to add more time on the website and was taken to a confirmation page stating I had successfully added another 24 hours on my spot. I closed the page and assumed all was well. When I went out to my car later that day it had been booted. I had no idea the second payment had not gone through after seeing the receipt page, but when I searched through after seeing the boot I had never been sent a receipt or any notification that my second payment had indeed failed. It seems like they falsely inform you that you pay then assume you'll be too distracted to actually go back and check, then charge you for the boot removal.

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R
8:10 am EST
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We parked at the Basin Street Parking Lot (by the St. Louis cemetery) on 2/5/2019. We have a large dual wheel pick-up truck which was slightly over the parking space lines and were booted for improperly parking. We purposely parked in the far area of the lot which was empty when we arrived at 10 am and still empty when we left at 5:30 pm. This cost us $120...

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M
11:43 am EDT
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Scammers!!! I drove to Houston for my sisters 50th B-day party and found a vacant lot. We tried to pay for parking at the nearest kiosk but it was not working. I was gone for less that 2 hrs when I came back to a parking lot full of vehicles with their vehicles "booted". They didn't care and forced me to pay $118 to get removed. I am so passed I can't even...

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11:09 am EDT
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I have been parking there for the last past year and have never received a boot on my car, it was the weekend and there are no visible signs that say you will be towed if parking in that area. Not only that but your dispatcher who sounds carribean was extremely rude and kept me out there for an hour and a half because I demanded someone come quicker than...

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C
5:04 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

While I was trying to pay at the kiosk I was ticket and booted. I went back to my car after trying for several minutes at two different pay booths to no evail. I called within one minute of discovering that I had been booted and the lady answered and told me to go about myunch and that she would be back by apologizing the entire time. After lunch I called...

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B
5:16 pm EDT
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I went to the Fort Worth Convention Center for my granddaughters graduation on May 12, 2018. After standing in line for 45 minutes to pay to park I was charged $15 for parking when the sign clearly stated $6.00 for all day. Everyone that was there that day was charged $15.00. I paid so I would not get booted. I would like to know how I can get a refund for the overage.

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L
8:09 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I parked in Houston to attend an all day jury service..paid for my parking space and even posted the ticket on my dash as stated. I knew it was going to be a long day and took snacks and lunch..so I took several trips. By the afternoon it had a boot and it stated that I had gone in and out and that was a total lie. Asked for evidence and would not!

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D
4:56 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

While visiting Gatlinburg Tennessee I pulled into a Premier Parking Lot in my motorhome. I asked the attendant if there was available parking and he directed me to park at the back of the lot next to the fence. I paid $10.00 for the parking taking only one space and posted my reciept on my dash. Upon my return 2 hours later there was a notice that I wa...

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3:56 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

This article is a year old, but due to experiencing a similar scenario last night with my son, I felt the need to share in hopes it would help someone avoid this scam. When finding parking for last night's game in Houston, we tried to find a parking lot central to the restaurant and Minute Maid Park. The lot we chose didn't have an attendant, there were...

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R
4:28 pm EST

Premier Parking Enforcement [PPE] - Cruise ship parking tampa/miami

Made a reservation on line on 11/29 and paid by credit card. Showed up the day of the cruise only to find that the parking lot had been abandoned. Many customers milling around, attempted to call the two phone numbers listed for the Tampa facility and could only get a recording saying that I was calling outside of normal business hours. Of course this was not the case - had to park at a different city owned parking lot and pay again for parking and pay for a taxi to take us to the cruise ship. Have sent numerous emails and called and left messages and no one will return the calls. These people are crooks!

Their phone number is 1-877-809-3009 and the lot is located on N. Brush St in the Tampa port area.

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F
7:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Premier Parking Enforcement [PPE] - Unnecessary booting of vehicles

In my rushing for jury after paying the attendance I place the ticket stub in my wallet in which attended watch me do he did not once inform me to place the ticket stub in my window., so as u can see this was an honest mistake that cost me $27., because upon my return my vehicle had not 1but 2 boots on it., when I called to the service number they dispatch someone out and I showed them my paid stub., and was told I still have to paid in order to have the boot's remove at this time not only did I not have the money but they refused to help me in any kind of way. I was stranded in my hot vehicle up to 3hrs until I was finally able to have someone give me the money to remove these boot's from my vehicle., I have never experience someone so heartless to have a female stranded and just don't care all.

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C
1:31 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am submitting this complaint as it just happened. It's 2:15 am and I'm just getting off From work. I walk to my vehicle and notice two boots around my tires. I arrived at work At 5:08pm and put a five dollar bill in the corresponding slot and I was booted regardless. This is the second time this has happened to m and other employees at the w hotel have...

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M
1:39 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was wrongly Booted. I parked where I did due to there not being secured parking for scooters. So therefore I parked there to eliminate access to be taken or vandalized. I was only in the Summit Building for 10 mins taken care of business and was booted in that period of time. My scooter is only 49 cc and not considered to be a licensed vehicle. I would...

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E
12:39 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I attempted to pay for parking in 2 diffferent machines and was not told whether or not my payment was accepted. I proceeded to call 866-647-1677 and i told the lady that answered the phone what i did and she told me to place a note on the dash stating " paid by debit card & did not receive a ticket". When i returned to my car i was booted; i can understand...

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