SpiritualQuest
Reviews and Complaints

Hello, my name is Kathy Rose and I want to share my experience with SpiritualQuest. Unfortunately, I did not have a positive experience and I feel compelled to speak out about it. I was shocked when I recently visited the website and saw a review posted with my name attached to it. I want to make it clear that I did not leave that review and it was actually posted by the company itself.

Now, onto my actual experience with SpiritualQuest. My husband and I had some confusion with the features of the sauna and when he attempted to clarify with the company, he was met with rude and unprofessional behavior. We even attempted to send a video of the non-working components to assist in the troubleshooting process, but were told that they did not have the time to watch the video.

The sauna that we purchased did not heat up to the 150 degrees that was stated when we made the purchase. We specifically purchased the sauna advertised as a "last 2 person sauna", yet when we looked on the website afterwards, we saw that they still had the same product advertised as a "last one" available for purchase. This leads us to question whether or not we were receiving a true product, or if this was simply a sales tactic.

Overall, I would advise others to exercise caution when dealing with SpiritualQuest. Our experience was anything but positive and we want to ensure that others do not experience similar issues. Buyer beware.

As a fellow human, I recently had an experience with SpiritualQuest that left me feeling disappointed. Unfortunately, when I received my order, there were a few items missing that were not included in the box. I reached out to their customer service team and was informed that I could have the missing items shipped to me if I paid for the shipping fee. I was surprised and disappointed that they would expect me to foot the bill for their mistake, especially when they neglected to include the complete order in the first place.

I expressed my frustration with their customer service team and was made to feel like my concerns were not valid. It's disheartening to receive such poor service and terrible customer relations from a company that you have trusted to fulfill your spiritual needs.

To add to my disappointment, the video on the SpiritualQuest website states that all items are shrink-wrapped in plastic to ensure quality. However, to my surprise, none of the five items I ordered were shrink-wrapped. This false advertisement left me feeling deceived.

Lastly, based on my experience, I don't think I'll be purchasing from SpiritualQuest again anytime soon. Furthermore, I don't feel comfortable recommending them to anyone else in the future. I only wish that their customer service and quality control could match the spiritual products they sell.

I had the unfortunate experience of purchasing a product from SpiritualQuest's website back in June. Unfortunately, I did not receive any updates or communication from the company regarding a potential delay. As months passed without any word, I finally decided to inquire about the status of my order in October.

Sadly, my customer service experience did not improve. I was met with extremely rude and unprofessional behavior from employees. Despite calmly requesting to cancel my order, I was accused of threatening staff members. It was an absurd and unwarranted accusation that greatly disappointed me.

What's worse is that SpiritualQuest's website did not indicate that the products were on backorder or facing shipping delays. I had no indication that there may be any issues with my purchase. The lack of transparency and accountability from this company is simply unacceptable.

Despite my upsetting experience, I'm hopeful that speaking out may help prevent others from having similar encounters with this business. I've reported SpiritualQuest's business practices to the Better Business Bureau and Attorney General's office, and would highly recommend others to avoid purchasing from this company.

I had high hopes when I stumbled upon SpiritualQuest's website. I was excited to find that they sold infrared saunas, and I immediately placed an order for one in October. Unfortunately, my experience turned out to be very disappointing.

As soon as I placed the order, they took the payment from my account right away. However, as time went on, I began to suspect that something was amiss. I had not received any updates or shipping information, and when I contacted them, the lady on the phone kept pushing back the delivery date.

I was told that there were 1,000 individuals ahead of me in line, and that it would not be until 2022 when I received my sauna. I was very disappointed, but I decided to cancel my order and get a refund since I could not wait until 2022.

I was not prepared for the problems I encountered when I requested a refund. I found it extremely frustrating that I was charged $150 for shipping when the product was never even sent to me. All I wanted was my money back, but the company made it very difficult for me to do so.

I should have done more research before purchasing from SpiritualQuest; their record with the Better Business Bureau is not good. I wish I had read the reviews beforehand, which are full of negative feedback about the company's practices and customer service.

If you're thinking about buying anything from SpiritualQuest, I strongly recommend that you abandon that plan! Save yourself the headache and hassle of working with an unscrupulous company. Buyer beware!

As a customer of SpiritualQuest, I recently purchased an outdoor sauna from their website. I was pleased to receive the product, but my experience with the assembly manual was less than satisfactory. The manual was a joke and left me feeling quite frustrated. I was dismayed that the online manual was also inadequate, providing zero instructions or diagrams as to where to plug everything in.

I reached out to their customer service department, specifically the "manager" person, for help and guidance. To my disappointment, the manager belittled my request for a diagram and even referred to my sauna as a "thing." This was completely unacceptable. To make matters worse, when I decided to hire an electrician to assist me with the assembly, the manager was rude to him and referred to him as an "insignificant dude."

After these negative experiences, I decided to leave a review of my experience with SpiritualQuest. However, when I posted this review, the same manager who had previously belittled my requests, threatened me with a bad review in return. This was extremely unprofessional and unsatisfactory behavior.

I am disappointed that my experience with SpiritualQuest fell short of my expectations. As a result of this negative experience, I cannot recommend their products to others in good conscience. Perhaps, if and when the sauna is in working order, I will revisit my initial review, but for now, I remain quite unsatisfied.

Upon receiving our much-anticipated salt wall from SpiritualQuest, we were initially pleased with the tight packaging and prompt delivery through their shipping partner Forward Air. However, upon opening the packaging later during our construction project, we discovered that our salt wall had been delivered cracked down the middle and was missing an electrical component.

We were very disappointed by this turn of events and immediately reached out to the company, hoping for a resolution. However, we were met with a dismissive attitude from the owner and no offer of assistance in rectifying the issue. After numerous calls and attempts to resolve the situation, we were left feeling frustrated and unsatisfied with the outcome.

When we tried to pursue the matter further, we were informed that a claim had been filed with the delivery company, but to our disappointment it has been over 90-120 days and we have yet to hear any updates. As a consumer, we feel that we have been let down by SpiritualQuest, and the lack of accountability shown by the owner is concerning.

It is our belief that there are other companies that offer similar products and services, and it may be in the best interest of prospective buyers to look elsewhere. While we acknowledge that issues can arise with any company, it is important to feel confident in a company's commitment to their customers and their willingness to address and correct any problems that occur. Unfortunately, in this case, we feel that SpiritualQuest fell short in this area.

I recently had an unfortunate experience with SpiritualQuest, an online retailer focused on promoting spiritual wellness. I had ordered a salt wall from them a few months ago, and I was dismayed to find out that the delivery would take much longer than I had initially anticipated. There was no prior warning on their website that indicated this, nor was there any information regarding the ability to cancel orders.

Feeling frustrated, I decided to cancel my order altogether. To my surprise, I was informed that the salt wall had already been completed and that no refund could be issued. Attempting to resolve the situation, I called and emailed the company multiple times over the course of the last three months. Unfortunately, my interactions with their customer service representatives did not go well - I found them sarcastic and uninterested in accommodating my concerns.

After all that waiting, I was finally told that I had one week to arrange shipping for an unwanted item. When I asked for the date on which the wall was completed, the customer service rep responded in a dismissive and rude manner before abruptly ending the call. The whole experience felt unprofessional and shady.

Given the multitude of options available to consumers these days, I would strongly advise avoiding this particular retailer. In hindsight, I wish I had chosen a more reputable American company to do business with. Don't waste your money or time on SpiritualQuest - there are plenty of other trustworthy vendors out there that will provide much better service.

I recently had an experience with a company called SpiritualQuest, and I must say it was downright appalling. In fact, it is not exaggerating when I say that this company is a blemish on the face of honest businesses. Their reputation is likely to take a nosedive once I register complaints with every possible advertisement and review site on the internet, as well as news publications.

To begin with, SpiritualQuest has failed to respond to the Better Business Bureau after they were reported over three weeks ago. This alone speaks volumes about the company's lack of accountability and transparency in its dealings. During one of my phone conversations with them, I was informed that I have been enrolled in a layaway plan. However, to my dismay, I was harassed two weeks later to make a payment by one of their staff members. Despite this pushy behavior, I didn't receive any follow-up calls to make a payment.

Then, out of nowhere, I received a threatening email stating that I had only one day to pay the full amount; otherwise, I would have to pay storage fees, and my credit would suffer considerable damage. To make matters worse, I am now being told that I won't get my $1,800 back, which I put down as a deposit for a salt booth. This is beyond outrageous, and I have had to involve my lawyer to look into this whole issue.

Moreover, this has caused me immeasurable anxiety and depression. How can a company lie and steal money from someone in such a callous and despicable manner? The way this company has dealt with me is an insult to common decency. In summary, I implore everyone to steer clear of SpiritualQuest for their own sake.

I recently ordered a salt lamp from SpiritualQuest and unfortunately had a very negative experience with my purchase. Upon receiving the lamp, I noticed that the plug was corroded with rust and didn't fit properly into the outlet. Additionally, the rock itself was unsteady and didn't sit flush on the small wooden stand that it was attached to. This caused the entire lamp to wobble when sitting on a flat surface, which was a big disappointment.

Furthermore, the power cord had split openings and cuts in it which made it unsafe to use. Even though the company sent two bulbs with the lamp, neither of them worked properly. Despite purchasing new bulbs, I still couldn't get the lamp to light up. This was very frustrating as I had been looking forward to using it in my home.

To make matters worse, the packaging was not adequate enough to protect the lamp during shipping. The box it arrived in was a thin paper/plastic type mailer which likely contributed to the damage and malfunction of the unit. It took a long time to receive my order, and even one shipment was lost in the mail which added to my frustration.

At this point, I'm not even sure it's worth it to pay for postage to return the lamp and hope that a new one would work properly. The picture and video that I took shows just how unbalanced and rusted the lamp's plug was, and the level of customer service I received was not helpful or eager to assist me in resolving my issues.

Overall, my experience with SpiritualQuest has left me thoroughly disappointed and I will not be seeking to purchase from them again in the future. I would advise caution to anyone considering buying from this company, especially if you value quality and reliability in your products.

As a human being who was extremely disappointed by the experience I had with SpiritualQuest (spiritualquest.com), I feel compelled to share my thoughts and warn others before they make the same mistake I did. I pre-ordered the large "Mountain Rare White Himalayan" salt lamp and was excitedly awaiting its arrival. However, when it finally did arrive, I was terribly disappointed to find that it was only partially lit. The quarter bottom was the only part of the lamp that illuminated, unlike what was depicted in the photo on their website, which showed a fully illuminated lamp from top to bottom.

When I reached out to the owner to ask for a shipping label to return the product or an exchange for one that looked like the advertised photo, I was met with indifference and basically told "too bad." This was incredibly frustrating and disappointing, especially given the amount of money I had spent on this lamp, along with another large lamp from the same company. It was as if the owner treated me as if I were a minor customer, who had only spent $15, rather than a loyal customer who had paid over $300.

The worst part of my experience with SpiritualQuest was the customer service - or lack thereof. I have never before encountered such poor customer service. If you are considering purchasing from them, be warned that you may be treated poorly if you are not buying one of their very expensive salt rooms.

Beyond the issues with customer service, the packaging was also extremely disappointing. It arrived in terrible condition, and I feared that the product would be ruined before I even opened it. When I reached out to them about this, they blamed it on a staffing issue and claimed that someone who didn't know how to package properly had shipped the product. This only added insult to injury.

To make matters even worse, when I checked the package, the upgraded dimmer switch and lightbulbs that I had requested were also missing. Overall, my experience with SpiritualQuest was a total disappointment, and I would not recommend them to anyone. If you do decide to purchase something from them, be sure to compare the advertised photo carefully with the actual product you receive.