Menu
Register
Write a review File a complaint
SpiritualQuest Customer Service Phone, Email, Contacts

SpiritualQuest
reviews and complaints

SpiritualQuest's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.spiritualquest.com
www.spiritualquest.com

Learn how the rating is calculated

1.6 10 Reviews 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

SpiritualQuest reviews 20

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

SpiritualQuest Relax and Unwind with the SpiritualQuest Studio Series Float Tank: A Comprehensive Review

As a proud owner of the SpiritualQuest studio series float tank, I can confidently say that floating is a fantastic way to achieve a deep sense of relaxation and creativity that I have never experienced before. Having used the product for almost a year now, I must say that I am thoroughly satisfied with my purchase, and I haven't had any significant issues with the product.

The tank itself comes in three pieces - the pump, filtration system, and the tank. It was incredibly easy to assemble; it took us no time at all to figure it out. I would recommend getting a plumber to help set it up, although it's not entirely necessary. The filtration system was also relatively easy to handle, and we had it up and running in no time.

However, there was a bit of trouble I ran into while trying to use the product for the first time. As I was too anxious to try it out, I didn't fully dissolve the Epsom salt, which led to some problems with the filtration system. What I didn't know at the time was that the product was salt-based, and dissolving the salt is crucial to avoid such issues. Fortunately, with the help of an engineer and our plumber, we were able to work around the problems and get the tank running smoothly again.

The product has constant heat, which is fantastic as it allows you to remain in the tank for as long as you'd like. The design of the studio series flow tank is also aesthetically pleasing, adding to the enjoyable experience of using the product.

In conclusion, I would advise anyone interested in purchasing the SpiritualQuest studio series float tank to take their time in setting it up. Make sure all the salt is dissolved correctly and don't try to take shortcuts. This tank is a wonderful product that provides an amazing level of relaxation and creativity, and it's definitely worth the investment.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

SpiritualQuest Disappointing Customer Service and Miscommunications: My Experience with SpiritualQuest

As a human being, I recently had an experience with SpiritualQuest that left me feeling unsettled. While I was initially interested in their products and placed an order, it quickly became apparent that their customer service was lacking. When I called with a question, Richard seemed uninterested in helping me and insisted that I place my order online. When I received my invoice, I noticed that there was no order number listed, and I was charged a packing fee despite checking that online orders had free shipping and packing.

As the expected shipping date approached, I still had not received any updates on my order's status. When I reached out to their customer service team for a tracking number, Richard responded with a curt email demanding that I provide my order number first. This was frustrating, as I hadn't been given any order number to reference. Ultimately, I decided that I no longer wanted to do business with SpiritualQuest and requested a refund.

Unfortunately, even this process was fraught with miscommunication and unfulfilled promises. While one representative promised to send a confirmation email, this never materialized, causing me to doubt whether my refund had been processed at all. In the end, I had to file a dispute with my credit card company to ensure that I wasn't charged for something I no longer wanted.

Overall, I was disappointed with SpiritualQuest's lack of customer service and transparency. As someone who values trust and follow-through, it was frustrating to deal with a company that didn't seem to prioritize these things. While some may find their products worthwhile, I personally won't be returning as a customer.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

SpiritualQuest Disappointing Results with SpiritualQuest Salt Balls: A Customer Review

As a fellow human being, I can empathize with the experience that the reviewer had with SpiritualQuest. It's understandable to be disappointed when a product doesn't live up to our expectations, especially when it's something that we've been looking forward to and have plans for. It sounds like the customer service representative who originally answered the reviewer's call was kind and accommodating, which is always appreciated when things don't go as planned.

However, the fact that the salt balls didn't heat up as advertised is definitely a cause for concern. It's frustrating to be told that a product can be used for something specific and then find out that it doesn't actually work that way. Plus, the suggestion to wrap the balls in a hot wet towel seems like a less than ideal workaround, especially if it could cause the balls to degrade faster.

While it's important to acknowledge the positive experience with customer service, the ultimate goal of purchasing the salt bowl lamp was to use it for muscle aches. If the product isn't able to fulfill that purpose, then it's understandable that the reviewer would feel disappointed and frustrated. Overall, it's important for companies to be transparent about what their products can and can't do so that customers can make informed purchasing decisions.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

SpiritualQuest Unreliable and Insulting Customer Service: My Experience with SpiritualQuest Saunas

Despite the allure of the claims made on their website, I highly advise caution before deciding to make a purchase from SpiritualQuest. My personal experience with their company was riddled with issues, mainly stemming from a lack of communication and transparency on their part.

Initially, I ordered a two-person sauna, but after waiting six long months to receive it, I was disappointed to find that it was really more suited as a single-person sauna than anything else. Additionally, the quality of the product was not up to par with what was advertised, which only added more frustration to the entire ordeal.

But the problems didn’t end there. When it came time to receive the sauna, arranging a delivery with their third-party shipping company proved to be an absolute nightmare. Despite assurances of receiving a call to schedule the delivery, I never heard a peep from them. Imagine my surprise when the sauna randomly showed up at my massage therapy practice with no forewarning.

From there, any help from SpiritualQuest was scant and unsatisfactory. They washed their hands of the whole affair, insisting that once the item was in transit, there was nothing they could do. It was infuriating to say the least, particularly when I was slapped with additional delivery costs for having to reschedule the drop-off due to the initial failed attempt.

Even more irksome was the behavior of their representative based in California. After being berated for their own failings, he had the audacity to threaten me with forcing a collection agency on me for refusing to pay additional fees. It was a ludicrous and frankly insulting interaction, which only cemented my disdain for the company.

Overall, I would wholeheartedly advise anyone considering a purchase from SpiritualQuest to reconsider. While it may seem tempting to save a few dollars, the headaches and struggles that come with unreliable customer service and subpar products are not worth it. Look elsewhere and spend the extra money for a better quality experience. Trust me, your sanity will thank you.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

SpiritualQuest Review: Why I Chose SpiritualQuest Saunas for my Home Sauna Investment in 2021

I recently stumbled upon the sale for SpiritualQuest's single salt cave sauna and couldn't resist doing some research on the product and company. After reading through their detailed and informative website, watching helpful videos, and looking into several different options, I ultimately ended up choosing SpiritualQuest (who also goes by the name SpiritualQuest Saunas).

I was impressed by the amount of information that was readily available on their website, which made my decision-making process much easier. Despite the fact that they were dealing with a busy holiday season, I had the pleasure of speaking with a couple of their representatives over the phone who were incredibly helpful in providing additional details on the sauna's size, accessories, benefits, EMF levels, and more.

One thing that really resonated with me during our conversation was how crucial it is to prioritize our health and wellness during these difficult times. With Covid-19 still looming over us and preventing many of us from accessing typical gym facilities, it's more important than ever to invest in tools like a sauna that can help support our physical and mental well-being.

The "sauna guy" I spoke to highlighted how a good sweat session can have a powerful detoxifying effect on the body, something that our ancestors did regularly but that we often neglect in modern times. It was clear to me that this was a purchase I needed to make, so I ordered online and am eagerly awaiting its arrival.

I highly recommend SpiritualQuest to anyone that's considering investing in a sauna for their home. I'll be sure to come back with updates and photos once I've had the chance to try it out.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

SpiritualQuest Mixed experience with SpiritualQuest: Great Salt Panels but Poor Halogenerator and Customer Service

As a human being, I had a mixed experience with SpiritualQuest. On one hand, I absolutely loved the salt panels they offered. They were well made and added a peaceful presence to my room. Unfortunately, my experience with their Halogenerator left much to be desired. The product came without a manual or finished electrical cords, which was disappointing enough on its own. Worse still, when I reached out to the company for assistance, I was met with little help or feedback. It wasn't until I called from a different phone and spoke to the original representative who helped me that I got any kind of response. Even then, they promised to call me back about my issue and never did, leaving me in the dark for weeks.

The lack of customer service was particularly frustrating, as I'd spent over $7,000 on this product alone. I was fortunate enough to have access to a great team of professionals who could help me figure out the halogenerator, but even this took months to accomplish, as they had other jobs to focus on. All in all, my experience with SpiritualQuest taught me to be cautious about believing guarantees and not to rely too heavily on their customer service. Returns were out of the question, and they made it clear that it was my responsibility to know what I was doing before purchasing.

That being said, I still recommend the salt panels as they were an excellent investment for creating a peaceful environment, despite the issues I experienced with the Halogenerator. Just be aware that you may not receive the assistance you need from the company should you encounter any problems.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

SpiritualQuest Grateful for SpiritualQuest: My Experience with Their Saunas and Customer Service

I recently received my sauna from SpiritualQuest and I wanted to take a moment to express my heartfelt gratitude to the team. They kept me informed throughout the entire process, even when there were delays due to the ongoing Covid situation. I have seen some reviews where people were quite angry with the delays, but I cannot imagine how anyone could blame the company for circumstances beyond their control.

My contact at SpiritualQuest even asked me to post a review, and at first, I had no idea what everyone was so upset about. But after learning more about the situation, I was amazed by the effort and dedication this company has shown to get their products to their customers as quickly as possible.

I was particularly impressed with their decision to move their entire operation from Los Angeles to South Carolina. That was a massive undertaking, and I can only imagine the logistics involved in relocating such a large business. And yet they did it, and they explained to me and other customers that this move would actually help them deliver products faster.

In addition to the move, they also mentioned that their saunas have to travel through the Panama Canal before arriving in the US. That journey alone takes about sixty days, so I can understand how some people might have been frustrated by the delays. But I chose to wait patiently, and I can honestly say that I am thrilled with my sauna.

It is everything I expected and more. The quality is fantastic, and the prices are still the best I've seen anywhere. I also appreciate the constant communication from Kelly and Natasha, who responded to my emails promptly and professionally.

In short, I highly recommend SpiritualQuest to anyone in the market for a high-quality sauna. Yes, there may be delays beyond the company's control, but they are doing everything in their power to get the products to their customers as quickly as possible. They truly went above and beyond, and I for one am grateful for their dedication and hard work.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

SpiritualQuest Unprofessional and Disrespectful Behavior: My Experience with SpiritualQuest

Dear readers,

Allow me to share my experience with SpiritualQuest (spiritualquest.com). Unfortunately, it was an unpleasant one.

Firstly, I must clarify that their response to my negative review was not only disappointing but also untrue. They accused me of threatening a young girl who tried to help me. This is a baseless claim. Being a former police officer, lying and threatening is not my style, and I do not appreciate being falsely accused. I told Rich over the phone that the email I received was unprofessional and disrespectful. I never threatened anyone.

Furthermore, the statement that they contacted local authorities is incorrect. I called the authorities, and I urge others who experience similar treatment to do the same.

In terms of their service, I must highlight that they never reached out to me to communicate any delays with my order despite the ongoing supply crisis. Even after I asked them to provide evidence of sending an email, they failed to do so. I find such behavior unacceptable, especially when it is a purportedly spiritual business.

I must emphasize that I have never reported a company before due to the complete lack of professionalism and disrespect displayed by SpiritualQuest's employees. Rich, in particular, was incredibly rude and sweared at me on the phone. This is not how an adult behaves. To put it into perspective, I arrest some of the worst society has to offer, and I have never encountered such a display of immaturity.

I suggest that anyone considering making a purchase from this company read the reviews and check their Facebook page. In my opinion, SpiritualQuest is a disgusting company, and Rich's behavior is appalling. If you have been scammed or treated similarly, I urge you to contact the Better Business Bureau or the Attorney General's office.

Lastly, I must commend them for refunding my money, but it was only after I had to endure such disrespectful and unprofessional behavior. As a result, I will never do business with this company again.

Thank you for taking the time to read this, and I hope that my experience can help others make informed decisions.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

SpiritualQuest Disrespectful Service and Damaged Products: A Warning About Spiritual Quest

I recently had a very frustrating experience with Spiritual Quest and I feel compelled to share my story in order to prevent others from suffering similar issues. My initial reason for contacting this business was to purchase a large Himalayan Pink Salt Wall. A number of my friends had recommended this product to me for its useful health benefits in relation to allergies. After some research, I decided to purchase a Salt Wall of 4'x4' for my room. This product cost an estimated $1,400 and with shipping, it came to a total of $1,700.

When the Salt Wall was finally shipped to me, the delivery was made to the wrong address. Naturally, I notified the business of the problem and was met with serious frustration when the business representative on the phone was extremely rude and unhelpful. I felt disrespected by the way I was treated during this phone conversation.

Once the Salt Wall was finally delivered to the correct address, I was looking forward to installing it with the help of a few friends. Unfortunately, upon opening the package, we found that the left side of the Salt Wall was cracked and shattered, as well as the top corners. Without any question, this was completely unacceptable. I decided to document the issues with videos and images which I sent to the business by email, in hopes of receiving a refund and addressing their broken and damaged product.

This is where the service really began to decline. Rather than addressing my concerns as a legitimate business should, I was completely ignored. All of my emails and phone calls were ignored and my phone number was even blocked in order to avoid the situation completely. Needless to say, I was extremely disappointed with the completely unprofessional behaviour of this supposed business.If not for ethical and moral standards, a focus on judgement and monetary peace would inspire any authentic and rightful business transaction and communication.

I'm hoping that by sharing my experience, others will be able to avoid the pitfalls of shopping with Spiritual Quest. I believe that this business needs to take responsibility for its poor service and provide the refund that I am owed. As consumers, we have the power to choose where we shop, and we should choose wisely.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

SpiritualQuest Beware of Spiritual Quest: Unprofessionalism and Poor Customer Service

I recently had an unfortunate experience with Spiritual Quest after purchasing 4 XL salt lamps, a salt bowl with round balls, and 2 packs of amber bulbs. My interactions with the owner, Rick, can only be described as incredibly rude and unprofessional.

When I called to inquire about my order, Rick would often hang up on me or promise to call me back but never did. Furthermore, he initially quoted me one price over the phone but charged me $25.00 more than the quote amount.

There were also issues with my order. I only received 3 clear boxes of bulbs instead of the 2 sets of amber bulbs I had ordered. When I reached out to clarify the situation, Rick didn't remember our previous conversation and said he would send my missing items with my bowl and balls. However, it has been a month since I placed my order and I haven't received any updates or my refunded money.

In my final attempt to resolve these issues, I emailed Rick to request a refund and check on the status of my missing items. His response was extremely rude and dismissive. It's clear that he doesn't value his customers or take their concerns seriously.

I've since contacted my bank to dispute the charges and filed a claim with the Better Business Bureau. I also plan on sharing my experience on every social media platform I can find. It's important for others to know about the poor business practices and terrible customer service they can expect from Spiritual Quest.

It's disappointing that a company that sells items meant to promote relaxation and inner peace can create such a stressful and hostile experience for their customers. I strongly advise against doing business with this company to prevent anyone else from going through the same nightmare I did.

Read full review of SpiritualQuest
Hide full review

SpiritualQuest complaints 10

ComplaintsBoard
A
1:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SpiritualQuest Beware of SpiritualQuest: A Disappointing Experience with Rude Customer Service and False Advertising

Hello, my name is Kathy Rose and I want to share my experience with SpiritualQuest. Unfortunately, I did not have a positive experience and I feel compelled to speak out about it. I was shocked when I recently visited the website and saw a review posted with my name attached to it. I want to make it clear that I did not leave that review and it was actually posted by the company itself.

Now, onto my actual experience with SpiritualQuest. My husband and I had some confusion with the features of the sauna and when he attempted to clarify with the company, he was met with rude and unprofessional behavior. We even attempted to send a video of the non-working components to assist in the troubleshooting process, but were told that they did not have the time to watch the video.

The sauna that we purchased did not heat up to the 150 degrees that was stated when we made the purchase. We specifically purchased the sauna advertised as a "last 2 person sauna", yet when we looked on the website afterwards, we saw that they still had the same product advertised as a "last one" available for purchase. This leads us to question whether or not we were receiving a true product, or if this was simply a sales tactic.

Overall, I would advise others to exercise caution when dealing with SpiritualQuest. Our experience was anything but positive and we want to ensure that others do not experience similar issues. Buyer beware.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
C
12:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SpiritualQuest Disappointed with SpiritualQuest: Missing items, poor customer service, and false advertisement

As a fellow human, I recently had an experience with SpiritualQuest that left me feeling disappointed. Unfortunately, when I received my order, there were a few items missing that were not included in the box. I reached out to their customer service team and was informed that I could have the missing items shipped to me if I paid for the shipping fee. I was surprised and disappointed that they would expect me to foot the bill for their mistake, especially when they neglected to include the complete order in the first place.

I expressed my frustration with their customer service team and was made to feel like my concerns were not valid. It's disheartening to receive such poor service and terrible customer relations from a company that you have trusted to fulfill your spiritual needs.

To add to my disappointment, the video on the SpiritualQuest website states that all items are shrink-wrapped in plastic to ensure quality. However, to my surprise, none of the five items I ordered were shrink-wrapped. This false advertisement left me feeling deceived.

Lastly, based on my experience, I don't think I'll be purchasing from SpiritualQuest again anytime soon. Furthermore, I don't feel comfortable recommending them to anyone else in the future. I only wish that their customer service and quality control could match the spiritual products they sell.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
P
12:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SpiritualQuest Avoid purchasing from SpiritualQuest - zero communication, poor customer service, and no transparency on shipping delays

I had the unfortunate experience of purchasing a product from SpiritualQuest's website back in June. Unfortunately, I did not receive any updates or communication from the company regarding a potential delay. As months passed without any word, I finally decided to inquire about the status of my order in October.

Sadly, my customer service experience did not improve. I was met with extremely rude and unprofessional behavior from employees. Despite calmly requesting to cancel my order, I was accused of threatening staff members. It was an absurd and unwarranted accusation that greatly disappointed me.

What's worse is that SpiritualQuest's website did not indicate that the products were on backorder or facing shipping delays. I had no indication that there may be any issues with my purchase. The lack of transparency and accountability from this company is simply unacceptable.

Despite my upsetting experience, I'm hopeful that speaking out may help prevent others from having similar encounters with this business. I've reported SpiritualQuest's business practices to the Better Business Bureau and Attorney General's office, and would highly recommend others to avoid purchasing from this company.

Read full review of SpiritualQuest
Hide full review

Is SpiritualQuest legit?

Our conclusion: After a detailed review, ComplaintsBoard finds SpiritualQuest to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, SpiritualQuest is known for their high standards and safety. If you're thinking about dealing with SpiritualQuest, it's wise to check how they handle complaints.

SpiritualQuest earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

SpiritualQuest has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of SpiritualQuest's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Spiritualquest.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Spiritualquest.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

SpiritualQuest as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Spiritualquest.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While SpiritualQuest has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • No reviews for spiritualquest.com on popular sites. Be cautious and do additional research. Look for information about the SpiritualQuest and be careful with personal information or transactions.
  • Spiritualquest.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The spiritualquest.com may offer a niche product or service that is only of interest to a smaller audience.
  • SpiritualQuest protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

SpiritualQuest Buyer Beware! A Disappointing Experience with SpiritualQuest's Infrared Sauna

I had high hopes when I stumbled upon SpiritualQuest's website. I was excited to find that they sold infrared saunas, and I immediately placed an order for one in October. Unfortunately, my experience turned out to be very disappointing.

As soon as I placed the order, they took the payment from my account right away. However, as time went on, I began to suspect that something was amiss. I had not received any updates or shipping information, and when I contacted them, the lady on the phone kept pushing back the delivery date.

I was told that there were 1,000 individuals ahead of me in line, and that it would not be until 2022 when I received my sauna. I was very disappointed, but I decided to cancel my order and get a refund since I could not wait until 2022.

I was not prepared for the problems I encountered when I requested a refund. I found it extremely frustrating that I was charged $150 for shipping when the product was never even sent to me. All I wanted was my money back, but the company made it very difficult for me to do so.

I should have done more research before purchasing from SpiritualQuest; their record with the Better Business Bureau is not good. I wish I had read the reviews beforehand, which are full of negative feedback about the company's practices and customer service.

If you're thinking about buying anything from SpiritualQuest, I strongly recommend that you abandon that plan! Save yourself the headache and hassle of working with an unscrupulous company. Buyer beware!

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

SpiritualQuest Disappointing Experience with SpiritualQuest's Outdoor Sauna and Customer Service

As a customer of SpiritualQuest, I recently purchased an outdoor sauna from their website. I was pleased to receive the product, but my experience with the assembly manual was less than satisfactory. The manual was a joke and left me feeling quite frustrated. I was dismayed that the online manual was also inadequate, providing zero instructions or diagrams as to where to plug everything in.

I reached out to their customer service department, specifically the "manager" person, for help and guidance. To my disappointment, the manager belittled my request for a diagram and even referred to my sauna as a "thing." This was completely unacceptable. To make matters worse, when I decided to hire an electrician to assist me with the assembly, the manager was rude to him and referred to him as an "insignificant dude."

After these negative experiences, I decided to leave a review of my experience with SpiritualQuest. However, when I posted this review, the same manager who had previously belittled my requests, threatened me with a bad review in return. This was extremely unprofessional and unsatisfactory behavior.

I am disappointed that my experience with SpiritualQuest fell short of my expectations. As a result of this negative experience, I cannot recommend their products to others in good conscience. Perhaps, if and when the sauna is in working order, I will revisit my initial review, but for now, I remain quite unsatisfied.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

SpiritualQuest Disappointed with SpiritualQuest's lack of accountability for damaged salt wall and missing component

Upon receiving our much-anticipated salt wall from SpiritualQuest, we were initially pleased with the tight packaging and prompt delivery through their shipping partner Forward Air. However, upon opening the packaging later during our construction project, we discovered that our salt wall had been delivered cracked down the middle and was missing an electrical component.

We were very disappointed by this turn of events and immediately reached out to the company, hoping for a resolution. However, we were met with a dismissive attitude from the owner and no offer of assistance in rectifying the issue. After numerous calls and attempts to resolve the situation, we were left feeling frustrated and unsatisfied with the outcome.

When we tried to pursue the matter further, we were informed that a claim had been filed with the delivery company, but to our disappointment it has been over 90-120 days and we have yet to hear any updates. As a consumer, we feel that we have been let down by SpiritualQuest, and the lack of accountability shown by the owner is concerning.

It is our belief that there are other companies that offer similar products and services, and it may be in the best interest of prospective buyers to look elsewhere. While we acknowledge that issues can arise with any company, it is important to feel confident in a company's commitment to their customers and their willingness to address and correct any problems that occur. Unfortunately, in this case, we feel that SpiritualQuest fell short in this area.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more

SpiritualQuest Unprofessional and Shady Experience with SpiritualQuest: Avoid at All Costs

I recently had an unfortunate experience with SpiritualQuest, an online retailer focused on promoting spiritual wellness. I had ordered a salt wall from them a few months ago, and I was dismayed to find out that the delivery would take much longer than I had initially anticipated. There was no prior warning on their website that indicated this, nor was there any information regarding the ability to cancel orders.

Feeling frustrated, I decided to cancel my order altogether. To my surprise, I was informed that the salt wall had already been completed and that no refund could be issued. Attempting to resolve the situation, I called and emailed the company multiple times over the course of the last three months. Unfortunately, my interactions with their customer service representatives did not go well - I found them sarcastic and uninterested in accommodating my concerns.

After all that waiting, I was finally told that I had one week to arrange shipping for an unwanted item. When I asked for the date on which the wall was completed, the customer service rep responded in a dismissive and rude manner before abruptly ending the call. The whole experience felt unprofessional and shady.

Given the multitude of options available to consumers these days, I would strongly advise avoiding this particular retailer. In hindsight, I wish I had chosen a more reputable American company to do business with. Don't waste your money or time on SpiritualQuest - there are plenty of other trustworthy vendors out there that will provide much better service.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

SpiritualQuest Warning: Do Not Do Business with SpiritualQuest - An Appalling Experience

I recently had an experience with a company called SpiritualQuest, and I must say it was downright appalling. In fact, it is not exaggerating when I say that this company is a blemish on the face of honest businesses. Their reputation is likely to take a nosedive once I register complaints with every possible advertisement and review site on the internet, as well as news publications.

To begin with, SpiritualQuest has failed to respond to the Better Business Bureau after they were reported over three weeks ago. This alone speaks volumes about the company's lack of accountability and transparency in its dealings. During one of my phone conversations with them, I was informed that I have been enrolled in a layaway plan. However, to my dismay, I was harassed two weeks later to make a payment by one of their staff members. Despite this pushy behavior, I didn't receive any follow-up calls to make a payment.

Then, out of nowhere, I received a threatening email stating that I had only one day to pay the full amount; otherwise, I would have to pay storage fees, and my credit would suffer considerable damage. To make matters worse, I am now being told that I won't get my $1,800 back, which I put down as a deposit for a salt booth. This is beyond outrageous, and I have had to involve my lawyer to look into this whole issue.

Moreover, this has caused me immeasurable anxiety and depression. How can a company lie and steal money from someone in such a callous and despicable manner? The way this company has dealt with me is an insult to common decency. In summary, I implore everyone to steer clear of SpiritualQuest for their own sake.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

SpiritualQuest Disappointing Experience with SpiritualQuest Salt Lamp Purchase: A Warning to Potential Buyers

I recently ordered a salt lamp from SpiritualQuest and unfortunately had a very negative experience with my purchase. Upon receiving the lamp, I noticed that the plug was corroded with rust and didn't fit properly into the outlet. Additionally, the rock itself was unsteady and didn't sit flush on the small wooden stand that it was attached to. This caused the entire lamp to wobble when sitting on a flat surface, which was a big disappointment.

Furthermore, the power cord had split openings and cuts in it which made it unsafe to use. Even though the company sent two bulbs with the lamp, neither of them worked properly. Despite purchasing new bulbs, I still couldn't get the lamp to light up. This was very frustrating as I had been looking forward to using it in my home.

To make matters worse, the packaging was not adequate enough to protect the lamp during shipping. The box it arrived in was a thin paper/plastic type mailer which likely contributed to the damage and malfunction of the unit. It took a long time to receive my order, and even one shipment was lost in the mail which added to my frustration.

At this point, I'm not even sure it's worth it to pay for postage to return the lamp and hope that a new one would work properly. The picture and video that I took shows just how unbalanced and rusted the lamp's plug was, and the level of customer service I received was not helpful or eager to assist me in resolving my issues.

Overall, my experience with SpiritualQuest has left me thoroughly disappointed and I will not be seeking to purchase from them again in the future. I would advise caution to anyone considering buying from this company, especially if you value quality and reliability in your products.

Read full review of SpiritualQuest
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

SpiritualQuest Beware of SpiritualQuest's Poor Customer Service and Misleading Photos: A Disappointing Experience

As a human being who was extremely disappointed by the experience I had with SpiritualQuest (spiritualquest.com), I feel compelled to share my thoughts and warn others before they make the same mistake I did. I pre-ordered the large "Mountain Rare White Himalayan" salt lamp and was excitedly awaiting its arrival. However, when it finally did arrive, I was terribly disappointed to find that it was only partially lit. The quarter bottom was the only part of the lamp that illuminated, unlike what was depicted in the photo on their website, which showed a fully illuminated lamp from top to bottom.

When I reached out to the owner to ask for a shipping label to return the product or an exchange for one that looked like the advertised photo, I was met with indifference and basically told "too bad." This was incredibly frustrating and disappointing, especially given the amount of money I had spent on this lamp, along with another large lamp from the same company. It was as if the owner treated me as if I were a minor customer, who had only spent $15, rather than a loyal customer who had paid over $300.

The worst part of my experience with SpiritualQuest was the customer service - or lack thereof. I have never before encountered such poor customer service. If you are considering purchasing from them, be warned that you may be treated poorly if you are not buying one of their very expensive salt rooms.

Beyond the issues with customer service, the packaging was also extremely disappointing. It arrived in terrible condition, and I feared that the product would be ruined before I even opened it. When I reached out to them about this, they blamed it on a staffing issue and claimed that someone who didn't know how to package properly had shipped the product. This only added insult to injury.

To make matters even worse, when I checked the package, the upgraded dimmer switch and lightbulbs that I had requested were also missing. Overall, my experience with SpiritualQuest was a total disappointment, and I would not recommend them to anyone. If you do decide to purchase something from them, be sure to compare the advertised photo carefully with the actual product you receive.

Read full review of SpiritualQuest
Hide full review

About SpiritualQuest

Screenshot SpiritualQuest
SpiritualQuest is a premier online destination for people seeking to enrich their spiritual and holistic well-being. The website boasts an extensive collection of products, including meditation tools, crystals, essential oils, Himalayan salt lamps, and many others.

The company is committed to providing high-quality, authentic, and ethically-sourced products that promote physical and emotional balance. From its inception, SpiritualQuest saw a need to offer more than just products – they sought to create a community of people who are committed to living their best lives.

With its user-friendly website, they provide visitors with a wealth of information, ranging from the history and benefits of certain products to how to use them for maximum effect. Customers can quickly navigate the site and purchase items with ease, thanks to the website's intuitive layout and seamless ordering options.

One of the standout products is the Himalayan salt lamp – handcrafted, these lamps are renowned for their ability to purify the air and soothe the soul. Additionally, their crystals are carefully selected, not just for their beauty, but for their cleansing and aligning properties.

Whether you're new to spirituality or a seasoned practitioner, at SpiritualQuest, you can be assured that you will find unique and exciting products that meet your needs. The products are also created and curated with health and safety in mind - no chemicals or synthetic materials.

Furthermore, SpiritualQuest is committed to social responsibility and ethical business practices. They work closely with their suppliers to ensure that all products are sustainably sourced and that the artisans who make them are paid fair wages.

In conclusion, SpiritualQuest is an excellent resource for those looking to enhance their wellness journey. With a wide range of products and a commitment to social responsibility and ethical business practices, SpiritualQuest is undoubtedly worth considering for your spiritual and holistic needs.

Overview of SpiritualQuest complaint handling

SpiritualQuest reviews first appeared on Complaints Board on Apr 26, 2023. The latest review Relax and Unwind with the SpiritualQuest Studio Series Float Tank: A Comprehensive Review was posted on May 15, 2023. SpiritualQuest has an average consumer rating of 1 stars from 20 reviews. SpiritualQuest has resolved 0 complaints.
Ratings on other sites
Trustpilot
Trustpilot
3.3
26 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. SpiritualQuest contacts

  2. SpiritualQuest phone numbers
    +1 (877) 535-2267
    +1 (877) 535-2267
    Click up if you have successfully reached SpiritualQuest by calling +1 (877) 535-2267 phone number 0 0 users reported that they have successfully reached SpiritualQuest by calling +1 (877) 535-2267 phone number Click down if you have unsuccessfully reached SpiritualQuest by calling +1 (877) 535-2267 phone number 0 0 users reported that they have UNsuccessfully reached SpiritualQuest by calling +1 (877) 535-2267 phone number
  3. SpiritualQuest emails
  4. SpiritualQuest social media
SpiritualQuest Category
SpiritualQuest is related to the Religion and Spirituality category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.