Spirit Halloweentrick or treat bucket


i ordered my grandson a PJ Masks trick or treat bucket from SPIRIT HALLOWEEN, and the estimated delivery day at the time of order was for today, Oct.25. i have received the confirmation email but no shipping email. when i track the order online, nothing shows up, and when i sign into my account it shows no order history. i called the customer service line and left my phone number for a callback, but never received the call. i called back and was on hold for over 20 minutes. when the electronic recording finally came on it said my call was unable to be transfered & i was disconnected. the online chat is unavailable, and at this point i just want to cancel the order, but apparently that option is unavailable as well. i am very upset! this company's customer service is a total joke. i will NEVER order from this company again!

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