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Spectrum.com Complaints & Reviews

Spectrum.com / Time Warner Cable / internet... going in and out for about a year.

Ji
Apr 29, 2019

Hi, We started having issues with our internet going in and out about a year ago. We called, and a technician came out and attempted to fix the problem. But unfortunately our internet continued to go in and out. We put up with it for many months and finally called again. Once again a technician...

Spectrum.com / sewer line damage by spectrum contractor

Wa
Jan 23, 2019

My house's sewer pipe line was cut broken by spectrum's construction, caused sewer back up in my house, and complain from the neighborhood, we rent the equipment tried to drain the back up, but failed, so had to call workers to repair the problem. And found out the problem. We...

Charter communications / internet

Mu
Jan 15, 2019

So I have just wrapped up my one year service with Charter Spectrum here in Durham, NC and as it ended my initial internet rate of $44.99 has jumped to $70.99. When I initially was looking for internet service, as I had just purchased a new home, I was very specific in dealing with them and...

Time Warner Cable / my bill is too high and keeps going up!!!

Jk
Jan 03, 2019

I'm a Senior on a fixed income and with the recent Spectrum / TWC rate increases I can not afford my cable anymore. I really like spectrum and depend on it. I joined spectrum a few years ago and my SS has had very few cost of living increases. In the meantime my Spectrum bill has gone up...

Time Warner Cable / internet speed

Al
Dec 26, 2018

There are often no internet connection. Specific dates are on file. The latest dates are 12/24/18, 12/25/18, 12/26/18 We have complained to customer service many times. Immediately after the complain the speed is fine - around 80 mbps - meaning equipment is working. But then the speed goe...

Time Warner Cable / bill increase

Ka
Dec 04, 2018

I wanted to complain about the $1 increase in service without notification on the dec billing. I am suppose to be getting 200gb of internet and most days im lucky to get 75gb and you want to increase the rate??? Sucky service if you ask me. If I call to get help its good for a day then...

Time Warner Cable / billing

Di
Nov 07, 2018

We keep getting charged from someone else's account from our bank account it's been reoccurring problem and has not been fixed. It's happened 2 months in a row and it's a big chunk of money. Your supposed to secure our information apparently it's not safe when someone in a different state...

Time Warner Cable / internet

Bl
Oct 31, 2018

My internet slows down tremendously for late payment but not disconnected. For 5 days I had little to no internet. However, Time Warner/Spectrum still charges me for internet even though it's not at the speed I paid for in my agreement. This practice is fraudulent. They have found a way to...

Charter communications / installation debacle

Rc
Oct 15, 2018

Original order date was July 3rd with an install date of August 20th. I'm a "planner" so I ordered service far in advance to ensure it would be available and operational by the time I moved in. What seemed so simple has been a complete debacle. I have contacted numerous people at Spectrum...

Charter communications / burying cable

Am
Oct 12, 2018

We had internet put in back in May of this yr. Our cable line outside has not been buried yet and runs thru 3 yards. We have complained numerous times over the past couple months to have it done. They keep saying they will send someone out in the next week or so, but no one comes. My...

Time Warner Cable / customer service

Co
Oct 09, 2018

On 9/6/18 I had called the customer service line and said I wanted to cancel my cable and was informed I needed to pay the past due amount. The rep stated I had until the 25th of september, I made my payment and when I called back to confirm I couldn't get through stating they were having...

Time Warner Cable / television cable service

No
Oct 03, 2018

Dear Time Warner, I am a long time cable customer thru the different company changes at my same residence for 38 years, I have experienced continuous service problems since the change over, the boxes sent, one did not work at all, was told you would send me a new one, never received...

Charter communications / delivery of equipment response when late

Sh
Sep 20, 2018

So when I upgraded the man from charter said it should be here in 2 business days. But because we called in afternoon those two days wouldn't start that day it would be the next. We understood and excepted it. So when we waited 3 days and called back the customer service representative wa...

Charter communications / internet

Gr
Sep 19, 2018

Internet speed is 30-35% slower than advertised. I consistently get 65 -70 MBPS. when the advertised speed is 100MBPS. No one at spectrum seems to no why. there only explanation is 100mbps in not guaranteed. Only a suggested max. Therefore it is my opinion that I should only have to pay...

Charter communications / spectrum intelligent home subscriber home portal/access/egress touch screen

Dr
Sep 13, 2018

The application for the Weather Channel for local forecasts has not provided the "Map" for regional radar resolutions in over one year. ( ~ Sept 2017 to present ) Repeated attempts in contact with Intelligent Home representatives has not resolved the issue. I was told by Spectrum...

Time Warner Cable / buyout contract

Ma
Aug 14, 2018

I submitted back on May 17th all the information they needed to buy me out of my contract with Dish. I received an email back telling me my request was submitted and if need further information I would get a call, if not this would be processed in 7 to 10 days? What year? I have been...

Charter communications / charter email service suddenly suspended or broken...

Sk
Aug 11, 2018

I have been a Charter cable customer for many years and have my email thru their server system based on the POP3 format, via my PC, W7 based computer. That system has worked up to the morning of August 09, 2018. My email will Receive however, it throws error messages when attempting to Send...

Charter communications / spectrum cable

Ja
Jul 29, 2018

I have never felt so compelled to post a review. This company's blatant disregard for customer care amazed me. In April of 2018, I decided to purchase cable and internet with Spectrum (despite the well documented negative press). To get my house wired up, I agreed to pay 800.00 to have the...

Charter communications / cut underground dog fence

To
Jul 25, 2018

Over a month ago, Charter came out to repair a cable outage. The service tech ran tests and determined a new line needed to be run. He explained that someone would be out to mark the line for utilities and then Charter would be out within the next week to run a new line from the outside...

Time Warner Cable / payment

Mi
Jul 25, 2018

A year and a half ago a had a payment issue. Spectrum stated that a did not make a payment..I had to file all the information to confirm that I indeed made a payment. Now I have been on and off with Spectrum about missing payment when this payments have been done. One of the times that I...

Time Warner Cable / installing internet

An
Jul 19, 2018

Very disappointed never received a return call from a supervisor! Tech spent 3 hours hooking up our internet and after he left he also left a big mess and no TV service. Called right after tech left and was assured to receive a call within 60-90 minutes. Never happened instead I had to...

Charter communications / inability to get service because of my marital status

Di
Jul 05, 2018

Hello, my name is Diana Duffy, I just moved this week from Mayfield Ky, to Fulton Ky. Spectrum is the only good cable & internet provider in Fulton. My complaint is last summer (july, I believe) while still living in Mayfield Ky, I called to receive cable service & was quickly denied...

Time Warner Cable / internet and live agents

81
Jun 19, 2018

Ive been having reocurring issues about my internet NAT type being unavailable which happens for days of time. When i address the issue to an live agent from the TWC App, they dont resolve the issue and disconnect the live chat. This would of not been a problem for me but repeatly bad...

Time Warner Cable / spectrum netgear

Li
Jun 14, 2018

Elderly disabled female wants to simply change her password for netgear to prohibit compromise by former roommate. Can't get an answer, can't read the font on info page (instructions do not get larger for vision impaired and no manual available to use with magnifier). Please help me. I am...

Charter communications / in home service tech.

Pe
May 27, 2018

To make a long story short, I had an issue with my internet and the lady on the phone could not help so they sent a tech feller out to fix. I had told the lady on the phone that in my opinion the modem was messed up. When the tech fella got there I asked him if he had brought a modem...

Spectrum / customer services

Ro
May 23, 2018

I called the co. Yesterday, they hung up on me twice, I was on the phone with them for an hour and a half. I taked to a supervisor and she was going to listen to the recorded phone call.. Is their anyway someone could listen to the call and see how I was treated please.. They said a tec...

Charter communications / charter contract buyout

Bu
May 12, 2018

We switched to Spectrum in Nov. of 2017. The other provider charged 380.00 early Cancellation fee, which was suppose to be covered by Charter Contract Buyout . We still have not gotten our check. We keep getting a run-a-round. Charter Account Number 468986702 previous provider Direct TV...

Time Warner Cable / customer service-spectrum tv

Fr
May 02, 2018

I am a customer of Spectrum TV. My bill went up 50.00 per month for no reason. Price Increase: When I subscribed, I was told that my plan was NOT an introductory pricing. Now one year later, the price jumped by $50 per month. I called three times today and received contradictory...

Charter communications / wireless internet

Am
May 01, 2018

I have had your service for over 9 months now & it is interrupted constantly due to "your improvement" supposedly. I pay for the entire month on time as expected by you yet I do NOT only pay for half of the time. I am paying for a month of service which is 30 days not 15 days correct????...

Spectrum Internet Service/Charter Communications Inc / billing, customer service and false charges

Be
Apr 25, 2018

The complaint is abount a superviser named "Alafia". This complint is about this superviser telling me they could not contact the superviser I spoke to last by the name of "Simion", who could have straiten the whole matter out. It is a matter of record, listed on my account, the...

Time Warner Cable / cable tv missing channels

Ro
Apr 20, 2018

Constant recordings on many of The Channels that are missing because the provider has ask to much for the service and they have been pulled. My question is we are paying the same for the missing channels as we were paying when we were able to view them. I believe in fairness and in this case...

Spectrum Time Warner Cable / advertisement of free installation/30 day money back guarantee

Ly
Apr 10, 2018

Email I sent to Jamie. [email protected] After receiving countless advertisements from Spectrum I decided to call regarding changing my service. The salesperson was very personable and informative. And they advertised free install. I decided to move my service to Spectrum and scheduled my...

Charter communications / internet, phone, and tv. deception and price hiking

Da
Apr 08, 2018

I have had charter communications since august of 2017. This has been the most horrendous experience I have ever had with a company. It has been a literal nightmare from the beginning. I was deceived into getting home phone service by being told it would be "thrown in" with my monthly...

Charter communications / the service I received about my account

Je
Mar 08, 2018

In December I added a special Channel and I was told it would be 15 bucks but it turned out to be more I called and asked for them to pull the call and then call me back and you never did. I called again and ask why my bill was so high and I got maybe 6 answers from 6 different people...

Charter communications / charter/spectrum complaints

Da
Mar 07, 2018

NOTICE If you are a Charter/Spectrum Business Customer and have issues or complaints about your service with them, you may have a legal recourse to recover and/or remedy the situation. Please contact THE LAW OFFICES OF SQUITTIERI & FEARON LLP @ 212-421-6492 Please note this is not a promise...

Charter communications / bill

Ky
Mar 03, 2018

So I had a bundle it ended last year and went to the original price and here it is another year later on this day March 3rd 2018 they say now is the original price first I paid 65 something then it was 83.98 and today they added six $6 more dollars insane your promotional has ended which...

Spectrum Cable / deceptive advertising/billing practice

Co
Feb 28, 2018

Very disappointed with Spectrum Cable and their deceptive" bill itemizing" practice and deceptive billing practice. They have been billing me between $10.95-$15.95 a month for FOUR years for a channel I never ordered. It's called "Here! on Demand" and only by accident today my husband...

Spectrum/Charter Communications / no customer service/liars

Lb
Feb 23, 2018

I had time warner internet for many years with no problems of any kind. I was even able to get cut rate deals when I needed them, because I lost my job or had my hours cut, so I didn't have to cancel my internet service. When charter took over and created spectrum instead of twc, they went...

Time Warner/Spectrum / all cable services

Ti
Jan 31, 2018

I am at wits end with this company. Everytime I speak with someone they give me a different answer and a different all-in $$$ amount. So I reduce my services and the bill gets even higher! Plus I get dingbats who don't even know what the heck they talking about. I can't believe senior...

Charter communications / internet

Un
Jan 20, 2018

I have unfortunately been a customer of Charter since 2013. Would have gotten rid of you years ago except you have a Monopoly on not only the complex I live in but also the entire town of Chicopee, MA. I have had to rest my modem on multiple occasions because the internet stops working. I...