Spa LadyMembership

This review was posted by
a verified customer
Verified customer

I've received a very poor customer service from when I tried to call and try to figure out my membership since I was misinformed by Simone at transcanada about how to cancel my membership so I thought calling customer service would solve the issue but it was the worst customer experience ever, I've been a member for over 4 years I pay for a membership I barley use which is my fault but eeays when I called I got yelled it by one of the employees I think his name was Shawn and ask he hung up the phone on me, very very disappointed, I work in retail and I've been telling my story to every customer I've helped since yesterday hopefully everyone realizes how s###ty they are and stop signing up with them worst gym ever

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