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South African Airways / FlySAA.com Customer Care Service

0
Complaints144
Pending0
Resolved0

South African Airways SOC

Airways Park, Johannesburg International Airport
Johannesburg
Florida
South Africa - 1627

Customer Support Phone Numbers

+27 119 781 111(South Africa) 3 3
+1 800 722 9675(USA and Canada) 2 0
+44 208 576 5500(United Kingdom & Ireland) 1 0
+61 130 043 5972(Australia) 1 0
+64 99 772 237(New Zealand) 1 0
+43 15 871 585(Austria) 1 0
+31 206 551 177(Benelux) 1 0
+420 234 723 240(Czech Republic) 1 0
+45 33 143 031(Denmark & Nordiс Countries) 1 0
+33 153 435 317(France) 1 0
+49 692 998 0320(Germany & Switzerland) 1 0
+30 210 960 0942(Greece) 1 0
+39 243 458 381(Italy) 1 0
+48 224 553 824(Poland) 1 0
+351 217 618 991(Portugal) 1 0
+7 495 937 5953(Russia) 1 0
+34 912 960 420(Spain) 1 0
+90 212 297 4851(Turkey) 1 0
+86 106 502 6789(China (Bejing) 1 0
+852 28 773277(Hong Kong) 1 0
+91 226 237 6222(India) 1 0
+62 212 907 9787(Indonesia) 1 0
+81 334 701 901(Japan) 1 0
+60 321 417 456(Malaysia) 1 0
+63 28 848 129(Philippines) 1 0
+65 62 277 911(Singapore) 1 0
+82 27 754 697(South Korea) 1 0
+94 143 0707(Sri Lanka) 1 0
+886 225 039 393(Taiwan) 1 0
+66 26 351 413(Thailand) 1 0
+971 43 970 766(UAE & Middle East) 1 0
+54 115 032 7850(Argentina) 1 0
+55 113 065 5115(Brazil) 1 0
+1 954 769 5079(United States) 1 0
+44 208 576 5526(United Kingdom & Ireland) 1 0
+61 892 162 223(Australia) 1 0
+49 692 998 0377(Germany) 1 0
+39 243 458 340(Italy) 1 0
+7 495 937 5951(Russia) 1 0
+86 106 595 0029(China (Beijing) 1 0
+971 26 766 996(UAE & Middle East) 1 0
+55 113 065 5116(Brazil) 1 0
Rest Of Africa

Angola
Bairro Ingombota, Rua Dr. Americo Boavida no 7, R/C , Luanda, Angola
 
Benin
410 Steinmetz Avenue, Cotonou, Benin
Fax: +229 21 314 645
 
Botswana
Unit 13 Upper Floor, Game City, Gaborone, Botswana
Fax: +267 397 2401
 
Burundi
3 Boulevard De L'Uprona, Bujumbura, Burundi
 
Cameroon
323 Rue Dominique Savio, Douala, Cameroon
 
Cote D'Ivoire
Immeuble Aniaman, Av.Lamblin RDC, Plateau, Abidjan, Cote D'Ivoire
Fax: +225 20 218 533
 
Democratic Republic of Congo
16 Avenue, Lukusa, Immeuble Le Palmier - Gombe Kinshasa.
 
Egypt
Talaat Harb Street, Tahir Sq, Cairo, Egypt
Fax: +20 225 744 212
 
Ethiopia
Bole Road Opposite Sunshine Building, Kirkos Sub City Kebele 20, House № 506/h, P.O.Box 8449, Addis Ababa, Ethiopia
Fax: +251 115 534 849
 
Gabon
854 avenue de la republique, a cote de d’hôtel Meridien re Ndama, Libreville - Gabon
Fax: +241 726 081
 
Ghana
1st Floor, Millenium Heights Building, Plot 10, Airport Commercial Area, P.O. Box CT 2158, Cantonments Accra, Ghana
 
Kenya
International Life House, Mezzanine floor, Mama Ngina St, Nairobi, Kenya
 
Lesotho
Maseru Bookcentre, Kingsway Rd, Maseru, Lesotho
Fax: +266 350 024
 
Malawi
Chileka Airport, Nico House, Steward Str., Blantyre, Malawi
Fax: +265 182 0027
 
Mauritius
2, Gardens of Bagatelle, Bagatelle Office Park, Mauritius.

Mozambique
Namibia
Sanlam Centre, Shop 10 Ground floor (inside the mall), Corner Independence Avenue and Fidel Castro Street, P O Box 902, Windhoek, Namibia
Fax: +264 61 235 200
 
Republic of Congo
Boulevard Charles de Gaulle, Immeuble ex RK, BP : 4450, Pointe-Noire, Republic of Congo
 
Senegal
12 Rue Felix Faure, Dakar, Senegal
 
Swaziland
Matsapa Airport, Manzini
 
Tanzania
Raha Towers Building, Cnr Bibititi and Maktaba Streets
Fax: +255 222 110 205
 
Uganda
Plot 42, Lugogo Bypass, Lugogo House - Ground floor, Kampala, Uganda
Fax: +256 414 345 774
 
Zambia
Fax: +260 211 254 064
 
Zimbabwe
28 Downie Avenue, Belgravia, Harare

United States
1200 S. Pine Island Road, Suite 650, Plantation, FL 33324, USA

United Kingdom
5th Floor, 1 Farriers Yard, 77 Fulham Palace Road, London, W6 8JA, United Kingdom

Australia
Level 7, 7th Floor, 68 St Georges Terrace, Perth W.A, 6000, Australia

New Zealand
Level 6, 52 Swanson Street, Auckland, New Zealand
Fax: +64 99 772 212

Austria
Heiligenstädterstr. 31/2/5, A-1190 Vienna, Austria
Fax: +43 15 871 489

Benelux
Capellalaan 121, 2132 JM Hoofddorp, Netherlands
Fax: +31 206 230 151
 
Czech Republic
Krakovská 1392/7, 110 00 Praha 1, Czech Republic
Fax: +420 234 723 204

Denmark
Linnesgade 18, 1st floor, DK-1361 Copenhagen K, Denmark

France
122, avenue des Champs Elysées, 75008 Paris, France
Fax: +33 153 437 919

Germany
Darmstädter Landstr. 125, 60598 Frankfurt, Germany

Greece
151 Kyprou Ave., 164 51 Argyroupolis, Greece
Fax: +30 210 960 0941

Italy
Piazza della Repubblica 32, 20124 Milan, Italy

Poland
16/4 Tamka Str., 00-349 Warsaw, Poland
Fax: +48 224 553 827

Portugal
Av. D. João II, Lote 1.16.1 – 8º andar, Edifício ES Viagens, 1990-083 Lisbon, Portugal

Russia
Olympiysky prospect, 14, BC “Diamond Hall”, 129 090 Moscow, Russia

Spain
Via Dos Castillas 9C, Portal 2, 3º B, 28224 Pozuelo de Alarcón, Spain
Fax: +34 912 960 416

Turkey
Miralay Sefikbey Sokak 9/5 Gümüssuyu, 34437 Taksim, Istanbul, Turkey
Fax: +90 212 297 4854

Hong Kong
Unit 901, 9/F, 100 Queens Road Central, Hong Kong
Fax: +852 23 111 174

India
1st Floor, 11 Jolly Maker Chambers II, Nariman Point, Mumbai - 400 020, India

Indonesia
27th Floor, Unit C - Allianz Tower, Jl. HR Rasuna Said Superblok 2
Kawasan Kuningan Persada, Jakarta Selatan 12980, Indonesia
Fax: +62 212 907 9810

Japan
Akasaka Lions Building, 1-1-2 Moto Akasaka, Minato-ku, Tokyo, 107-0051, Japan
Fax: +81 334 701 904
 
Malaysia
Level 9, Lion Office Tower, № 1, Jalan Nagasari (Off Jalan Raja Chulan), 50200 Kuala Lumpur, Malaysia
Fax: +60 321 481 357
 
Phillipines
10/F., Rufino Pacific Tower, 6784 Ayala Avenue, Makati City 1226, Philippines
Fax: + 63 28 561 315
 
Singapore
400 Orchard Road, №24-08 Orchard Towers, Singapore 238875
Fax: +65 62 218 810
 
South Korea
16/F., Soonwha Building, 5-2 Soonwha-Dong Chung-Ku, Seoul, South Korea 100-700
Fax: +82 27 786 128
 
Sri Lanka
M7 Galandri Hotel, 64 Lotus RD, Colombo, Sri Lanka
Fax: +94 144 5288
 
Taiwan
8/F., № 61, Nang Jing North Road, Section 3, Taipei, Taiwan R.O.C
Fax: +886 225 067 044
 
Thailand
20th Floor, Vorawat Building, 849 Silom Road, Bangkok, 10500
Fax: +66 26 351 421

Argentina
Av. Cordoba 950, 5th Floor Office “D”, 1054, Buenos Aires – Argentina

Brazil
Rua Matias Aires, 402 - 3o andar, 01309-020  Sao Paulo/SP, Brazil
Plus

South African Airways / FlySAA.com Complaints & Reviews

South African Airways / FlySAA.com / flight services

Ge
Genae on Feb 27, 2019

I did a long flight journey recently from USA to Paris, Zurich and over to Johannesburg. My flight journey was fine until I got down to South Africa. My flight leg ended in Johannesburg so I purchased a flight to Cape Town. I went on SAA website because I wanted to fly with SAA airline...

South African Airways / FlySAA.com / ticket reservation - negligent misrepresentation

Ro
Ronald Grimmer on Feb 11, 2019

Good morning, I refer you to my check in reference o2gxwl, mauritius - johannesburg. My ticket was mistakenly booked online through a travel agent under ronald james grimmer instead of ronald john grimmer, through no error of saa. My issue is that I came to or tambo on 19 dec to speak to saa...

South African Airways / cell phone was stolen from overhead compartment

Hu
hunterzhudz on Jan 7, 2019

I was travelling from HK to Johnesburg on Dec 31, 2018 on Flight SA287 Seat 64G. My cell phone in my bag, which was stowed in overhead compartment was stolen. I did not realize it until I arrived at Walvis Bay, Nambia. I Called SA airways HK customer center and Namibia Center, I wrote...

South African Airways / FlySAA.com / attitude of checkport official phakathi which prevented us to fly out on saa222 to sao paolo on 09/09/2018

Dr
Dr Glover on Oct 10, 2018

My colleague (dr daniel nyanganyura regional director, international science council regional office for africa[isc roa], pretoria) and I (dr richard l.k. glover, programme specialist, isc roa) were billed to travel on saa222 to sao paolo, brazil, en route to el salvador on sunday...

South African Airways / FlySAA.com / airline service etc

Ha
Hagem on Oct 1, 2018

Besides not being able to do online check-in (again!), the delay (again!), no entertainment (again!) and the oldest plane (as usual) we still continue to use SAA because of the convenience but I am just so frustrated at the service (again!). Sometimes you are lucky to get a good crew, but...

South African Airways / refund on ticket not honored

In
insamoonsa on Sep 18, 2018

Good day sir/madam It grieves me to bring to your attention the quality of service I received from both saa and flight site. I purchased a ticket from jhb - london dated 25 may 2018, e ticket number 0832549202074. Airline ref-u29h3k. I called the airlines on the 20 june to inform them that...

South African Airways / FlySAA.com / lost baggage and very bad service when I called from mauritius on 27 119783733733 on 8th september 2018 at 12:20 sa time

De
Deena Shiwpursad on Sep 8, 2018

LOST BAGGAGE - Urgent My daughter Shanna Shiwpursad bought a ticket ETKT 20772595712994 with SAA to fly from Mauritius to Cairo via Johannesburg. Details of the ticket Flight Shiwpursad P9V88G MRU Cairo CAI MS840 7Sep 20:00 JNB SA191 07Sep 16:35 . She has to go to Hurghada on 8th Sept to...

South African Airways / FlySAA.com / theft by staff

Gl
G. l on Aug 26, 2018

Dear Sir/ Madam, I trust I find you well! Sadly I had a very bad experience on one of your flights On Thursday I had after I missed my original flight at 16:30, rebooked at 18;30. The flight was SA 363, if I remember correctly. I had, as always, two bags, being a photographic guide, and...

South African Airways / FlySAA.com / theft

Sh
Shari Riphon on Aug 20, 2018

I was on SA Airlink Flight 8443 on Aug. 2, 2018 from Johannesburg to Richards Bay. My carry-on was not allowed to be brought onto the plane and was loaded into baggage on the plane. After the flight I checked my carry-on bag and noticed that my 960 Rand I had purchased for gifts and tip...

SAA / flight got delayed for 2 hrs and it was not publicly announced when it eventually boarded then we get offloaded...

Mv
Mvulim on Aug 16, 2018

My return flight (flight no: SA422) from Port Elizabeth which was booked for Friday 03/08/2018 and due to depart at 16:15 left me and my colleague stranded at the airport. When we arrived at the airport we were advised that the flight is delayed with approximately an hour, we can only...

South African Airways / FlySAA.com / a ticket that has been blocked

Mi
Miltonnike on Jul 2, 2018

Hi Team, Find below tickets issued with South African Airways, 083-2622134460 FOR ADE/MAXCELINE Mambo 083-2622130679 FOR CHI AWAH/Daniel 083-2622134453 FOR JUSCAL/MBEWO NYANI 083-2622134463 FOR ASSI GERALD/SAMA. On these tickets, some of the coupons had the Avianca Flights. Avianca...

South African Airways / FlySAA.com / baggage damage

Dr
Dr. Ryen MacDonald on Jun 28, 2018

My bags were badly damaged and I sent two emails to baggage services that were completely ignored. The email screenshot along with all of the detailed information is attached here, with pictures of the damaged baggage and pictures of my flight. I would like a reimbursement for my damaged...

South African Airways / FlySAA.com / a year later and still no saa voyager miles

To
Tonicho on Jun 12, 2018

On 19/07/2017 I tried to claim missing miles, on SAA Voyager's web site for flights that my wife and I undertook to Europe and the USA. It did not work. On 19/07/2017, I sent emails to [email protected] to which I attached our e-tickets and requested that the miles be credited to mine...

South African Airways / FlySAA.com / booking code I don't find

Sa
Samar Kamal on Jun 9, 2018

Dear Christine Yesterday I booked this flight through booking.com online service I tried to login SAA to manage my booking but it didn't recognize the credentials Flight Booking Management Flight Booking Management If you have booked your flight tickets with SAA, and would like to...

Admin Co-Cordinator at South African Airways / admin co-cordinator santie lesch at saa

Mj
Mjtdc on Jun 2, 2018

This employee its constantly having sex nd affairs with her co workers past monday she tried to [censored] because she was caught this is the 4th time with a married co worker she is hell bend on been a home wrecker surely something can be done to protect the male employers from her sexual...

South African Airways / FlySAA.com / saa poor service to jfk, nyc and back to jhb, or thambo complaint

Li
liza baggott on May 15, 2018

Good Day I would like to lodge a complaint about the terrible experience we had on SAA during our recent trip to the US. Our Voyager Numbers are: 29373015 and 342315 On the way to NYC 03/052018, we pre-ordered seats at a cost. The first headset was broken, which they replaced, but the crew wa...

South African Airways / FlySAA.com / couldn't get help for costs over the weekend

Mi
Mina Baloyi on May 12, 2018

I missed my flight on Friday 11th from Johannesburg to Perth. I rang customer care to rebook for Saturday flight but none of them can give me the costs as "the office /IT" is closed. I was told to call Perth as my ticket were issued at Perth i did call and sent my brother to south African...

South African Airways / FlySAA.com / payment not received, lack of customer care, no response to emails, no answer on customer care line

De
Debbie Tucker on May 11, 2018

My family had booked our very first family holiday with our babies to go to Mozambique in December 2017. SAA messed up with the information printed on our boarding passes and as a result we missed our flight. We spent 3 days at the airport with miserable 2 year old twins and at the end of...

South African Airways / FlySAA.com / customer service

Di
Dimitris777 on Mar 23, 2018

Good day, Kindly note I have flown today from a Maputo to Johannesburg in transit to catch a flight to Dubai. The lady at the check in was the rudest I have ever had to deal with. She did not check in my luggage for my entire flight until final destination. Purposely causing issues and a...

South African Airways / FlySAA.com / return booking to washington dc cancelled by south african airways agent

Ch
Chandni Shah on Feb 18, 2018

Travelers Names: Yogesh and Chandni Shah email: [email protected] Booking Ref: SL3UV8 Date of Travel: Feb 8, 2018 Travel Origin: Washington DC (IAD) Destination: Durban (DUR) Return: Feb 16, 2018 From Durban to Washington DC Complaints: 1. On arrival At JNB airport from Washington DC, we were told...