South African Airways / Customer Care Service


South African Airways SOC

Airways Park, Johannesburg International Airport
South Africa - 1627

Customer Support Phone Numbers

+27 119 781 111(South Africa) 3 3
+1 800 722 9675(USA and Canada) 2 0
+44 208 576 5500(United Kingdom & Ireland) 1 0
+61 130 043 5972(Australia) 1 0
+64 99 772 237(New Zealand) 1 0
+43 15 871 585(Austria) 1 0
+31 206 551 177(Benelux) 1 0
+420 234 723 240(Czech Republic) 1 0
+45 33 143 031(Denmark & Nordiс Countries) 1 0
+33 153 435 317(France) 1 0
+49 692 998 0320(Germany & Switzerland) 1 0
+30 210 960 0942(Greece) 1 0
+39 243 458 381(Italy) 1 0
+48 224 553 824(Poland) 1 0
+351 217 618 991(Portugal) 1 0
+7 495 937 5953(Russia) 1 0
+34 912 960 420(Spain) 1 0
+90 212 297 4851(Turkey) 1 0
+86 106 502 6789(China (Bejing) 1 0
+852 28 773277(Hong Kong) 1 0
+91 226 237 6222(India) 1 0
+62 212 907 9787(Indonesia) 1 0
+81 334 701 901(Japan) 1 0
+60 321 417 456(Malaysia) 1 0
+63 28 848 129(Philippines) 1 0
+65 62 277 911(Singapore) 1 0
+82 27 754 697(South Korea) 1 0
+94 143 0707(Sri Lanka) 1 0
+886 225 039 393(Taiwan) 1 0
+66 26 351 413(Thailand) 1 0
+971 43 970 766(UAE & Middle East) 1 0
+54 115 032 7850(Argentina) 1 0
+55 113 065 5115(Brazil) 1 0
+1 954 769 5079(United States) 1 0
+44 208 576 5526(United Kingdom & Ireland) 1 0
+61 892 162 223(Australia) 1 0
+49 692 998 0377(Germany) 1 0
+39 243 458 340(Italy) 1 0
+7 495 937 5951(Russia) 1 0
+86 106 595 0029(China (Beijing) 1 0
+971 26 766 996(UAE & Middle East) 1 0
+55 113 065 5116(Brazil) 1 0
Rest Of Africa

Bairro Ingombota, Rua Dr. Americo Boavida no 7, R/C , Luanda, Angola
410 Steinmetz Avenue, Cotonou, Benin
Fax: +229 21 314 645
Unit 13 Upper Floor, Game City, Gaborone, Botswana
Fax: +267 397 2401
3 Boulevard De L'Uprona, Bujumbura, Burundi
323 Rue Dominique Savio, Douala, Cameroon
Cote D'Ivoire
Immeuble Aniaman, Av.Lamblin RDC, Plateau, Abidjan, Cote D'Ivoire
Fax: +225 20 218 533
Democratic Republic of Congo
16 Avenue, Lukusa, Immeuble Le Palmier - Gombe Kinshasa.
Talaat Harb Street, Tahir Sq, Cairo, Egypt
Fax: +20 225 744 212
Bole Road Opposite Sunshine Building, Kirkos Sub City Kebele 20, House № 506/h, P.O.Box 8449, Addis Ababa, Ethiopia
Fax: +251 115 534 849
854 avenue de la republique, a cote de d’hôtel Meridien re Ndama, Libreville - Gabon
Fax: +241 726 081
1st Floor, Millenium Heights Building, Plot 10, Airport Commercial Area, P.O. Box CT 2158, Cantonments Accra, Ghana
International Life House, Mezzanine floor, Mama Ngina St, Nairobi, Kenya
Maseru Bookcentre, Kingsway Rd, Maseru, Lesotho
Fax: +266 350 024
Chileka Airport, Nico House, Steward Str., Blantyre, Malawi
Fax: +265 182 0027
2, Gardens of Bagatelle, Bagatelle Office Park, Mauritius.

Sanlam Centre, Shop 10 Ground floor (inside the mall), Corner Independence Avenue and Fidel Castro Street, P O Box 902, Windhoek, Namibia
Fax: +264 61 235 200
Republic of Congo
Boulevard Charles de Gaulle, Immeuble ex RK, BP : 4450, Pointe-Noire, Republic of Congo
12 Rue Felix Faure, Dakar, Senegal
Matsapa Airport, Manzini
Raha Towers Building, Cnr Bibititi and Maktaba Streets
Fax: +255 222 110 205
Plot 42, Lugogo Bypass, Lugogo House - Ground floor, Kampala, Uganda
Fax: +256 414 345 774
Fax: +260 211 254 064
28 Downie Avenue, Belgravia, Harare

United States
1200 S. Pine Island Road, Suite 650, Plantation, FL 33324, USA

United Kingdom
5th Floor, 1 Farriers Yard, 77 Fulham Palace Road, London, W6 8JA, United Kingdom

Level 7, 7th Floor, 68 St Georges Terrace, Perth W.A, 6000, Australia

New Zealand
Level 6, 52 Swanson Street, Auckland, New Zealand
Fax: +64 99 772 212

Heiligenstädterstr. 31/2/5, A-1190 Vienna, Austria
Fax: +43 15 871 489

Capellalaan 121, 2132 JM Hoofddorp, Netherlands
Fax: +31 206 230 151
Czech Republic
Krakovská 1392/7, 110 00 Praha 1, Czech Republic
Fax: +420 234 723 204

Linnesgade 18, 1st floor, DK-1361 Copenhagen K, Denmark

122, avenue des Champs Elysées, 75008 Paris, France
Fax: +33 153 437 919

Darmstädter Landstr. 125, 60598 Frankfurt, Germany

151 Kyprou Ave., 164 51 Argyroupolis, Greece
Fax: +30 210 960 0941

Piazza della Repubblica 32, 20124 Milan, Italy

16/4 Tamka Str., 00-349 Warsaw, Poland
Fax: +48 224 553 827

Av. D. João II, Lote 1.16.1 – 8º andar, Edifício ES Viagens, 1990-083 Lisbon, Portugal

Olympiysky prospect, 14, BC “Diamond Hall”, 129 090 Moscow, Russia

Via Dos Castillas 9C, Portal 2, 3º B, 28224 Pozuelo de Alarcón, Spain
Fax: +34 912 960 416

Miralay Sefikbey Sokak 9/5 Gümüssuyu, 34437 Taksim, Istanbul, Turkey
Fax: +90 212 297 4854

Hong Kong
Unit 901, 9/F, 100 Queens Road Central, Hong Kong
Fax: +852 23 111 174

1st Floor, 11 Jolly Maker Chambers II, Nariman Point, Mumbai - 400 020, India

27th Floor, Unit C - Allianz Tower, Jl. HR Rasuna Said Superblok 2
Kawasan Kuningan Persada, Jakarta Selatan 12980, Indonesia
Fax: +62 212 907 9810

Akasaka Lions Building, 1-1-2 Moto Akasaka, Minato-ku, Tokyo, 107-0051, Japan
Fax: +81 334 701 904
Level 9, Lion Office Tower, № 1, Jalan Nagasari (Off Jalan Raja Chulan), 50200 Kuala Lumpur, Malaysia
Fax: +60 321 481 357
10/F., Rufino Pacific Tower, 6784 Ayala Avenue, Makati City 1226, Philippines
Fax: + 63 28 561 315
400 Orchard Road, №24-08 Orchard Towers, Singapore 238875
Fax: +65 62 218 810
South Korea
16/F., Soonwha Building, 5-2 Soonwha-Dong Chung-Ku, Seoul, South Korea 100-700
Fax: +82 27 786 128
Sri Lanka
M7 Galandri Hotel, 64 Lotus RD, Colombo, Sri Lanka
Fax: +94 144 5288
8/F., № 61, Nang Jing North Road, Section 3, Taipei, Taiwan R.O.C
Fax: +886 225 067 044
20th Floor, Vorawat Building, 849 Silom Road, Bangkok, 10500
Fax: +66 26 351 421

Av. Cordoba 950, 5th Floor Office “D”, 1054, Buenos Aires – Argentina

Rua Matias Aires, 402 - 3o andar, 01309-020  Sao Paulo/SP, Brazil

South African Airways / Complaints & Reviews

South African Airways / / flight services

Feb 27, 2019

I did a long flight journey recently from USA to Paris, Zurich and over to Johannesburg. My flight journey was fine until I got down to South Africa. My flight leg ended in Johannesburg so I purchased a flight to Cape Town. I went on SAA website because I wanted to fly with SAA airline...

South African Airways / / ticket reservation - negligent misrepresentation

Feb 11, 2019

Good morning, I refer you to my check in reference o2gxwl, mauritius - johannesburg. My ticket was mistakenly booked online through a travel agent under ronald james grimmer instead of ronald john grimmer, through no error of saa. My issue is that I came to or tambo on 19 dec to speak to saa...

South African Airways / cell phone was stolen from overhead compartment

Jan 7, 2019

I was travelling from HK to Johnesburg on Dec 31, 2018 on Flight SA287 Seat 64G. My cell phone in my bag, which was stowed in overhead compartment was stolen. I did not realize it until I arrived at Walvis Bay, Nambia. I Called SA airways HK customer center and Namibia Center, I wrote...

South African Airways / / attitude of checkport official phakathi which prevented us to fly out on saa222 to sao paolo on 09/09/2018

Oct 10, 2018

My colleague (dr daniel nyanganyura regional director, international science council regional office for africa[isc roa], pretoria) and I (dr richard l.k. glover, programme specialist, isc roa) were billed to travel on saa222 to sao paolo, brazil, en route to el salvador on sunday...

South African Airways / / airline service etc

Oct 1, 2018

Besides not being able to do online check-in (again!), the delay (again!), no entertainment (again!) and the oldest plane (as usual) we still continue to use SAA because of the convenience but I am just so frustrated at the service (again!). Sometimes you are lucky to get a good crew, but...

South African Airways / refund on ticket not honored

Sep 18, 2018

Good day sir/madam It grieves me to bring to your attention the quality of service I received from both saa and flight site. I purchased a ticket from jhb - london dated 25 may 2018, e ticket number 0832549202074. Airline ref-u29h3k. I called the airlines on the 20 june to inform them that...

South African Airways / / lost baggage and very bad service when I called from mauritius on 27 119783733733 on 8th september 2018 at 12:20 sa time

Sep 8, 2018

LOST BAGGAGE - Urgent My daughter Shanna Shiwpursad bought a ticket ETKT 20772595712994 with SAA to fly from Mauritius to Cairo via Johannesburg. Details of the ticket Flight Shiwpursad P9V88G MRU Cairo CAI MS840 7Sep 20:00 JNB SA191 07Sep 16:35 . She has to go to Hurghada on 8th Sept to...

South African Airways / / theft by staff

Aug 26, 2018

Dear Sir/ Madam, I trust I find you well! Sadly I had a very bad experience on one of your flights On Thursday I had after I missed my original flight at 16:30, rebooked at 18;30. The flight was SA 363, if I remember correctly. I had, as always, two bags, being a photographic guide, and...

South African Airways / / theft

Aug 20, 2018

I was on SA Airlink Flight 8443 on Aug. 2, 2018 from Johannesburg to Richards Bay. My carry-on was not allowed to be brought onto the plane and was loaded into baggage on the plane. After the flight I checked my carry-on bag and noticed that my 960 Rand I had purchased for gifts and tip...

SAA / flight got delayed for 2 hrs and it was not publicly announced when it eventually boarded then we get offloaded...

Aug 16, 2018

My return flight (flight no: SA422) from Port Elizabeth which was booked for Friday 03/08/2018 and due to depart at 16:15 left me and my colleague stranded at the airport. When we arrived at the airport we were advised that the flight is delayed with approximately an hour, we can only...

South African Airways / / a ticket that has been blocked

Jul 2, 2018

Hi Team, Find below tickets issued with South African Airways, 083-2622134460 FOR ADE/MAXCELINE Mambo 083-2622130679 FOR CHI AWAH/Daniel 083-2622134453 FOR JUSCAL/MBEWO NYANI 083-2622134463 FOR ASSI GERALD/SAMA. On these tickets, some of the coupons had the Avianca Flights. Avianca...

South African Airways / / baggage damage

Jun 28, 2018

My bags were badly damaged and I sent two emails to baggage services that were completely ignored. The email screenshot along with all of the detailed information is attached here, with pictures of the damaged baggage and pictures of my flight. I would like a reimbursement for my damaged...

South African Airways / / a year later and still no saa voyager miles

Jun 12, 2018

On 19/07/2017 I tried to claim missing miles, on SAA Voyager's web site for flights that my wife and I undertook to Europe and the USA. It did not work. On 19/07/2017, I sent emails to [email protected] to which I attached our e-tickets and requested that the miles be credited to mine...

South African Airways / / booking code I don't find

Jun 9, 2018

Dear Christine Yesterday I booked this flight through online service I tried to login SAA to manage my booking but it didn't recognize the credentials Flight Booking Management Flight Booking Management If you have booked your flight tickets with SAA, and would like to...

Admin Co-Cordinator at South African Airways / admin co-cordinator santie lesch at saa

Jun 2, 2018

This employee its constantly having sex nd affairs with her co workers past monday she tried to [censored] because she was caught this is the 4th time with a married co worker she is hell bend on been a home wrecker surely something can be done to protect the male employers from her sexual...

South African Airways / / saa poor service to jfk, nyc and back to jhb, or thambo complaint

May 15, 2018

Good Day I would like to lodge a complaint about the terrible experience we had on SAA during our recent trip to the US. Our Voyager Numbers are: 29373015 and 342315 On the way to NYC 03/052018, we pre-ordered seats at a cost. The first headset was broken, which they replaced, but the crew wa...

South African Airways / / couldn't get help for costs over the weekend

May 12, 2018

I missed my flight on Friday 11th from Johannesburg to Perth. I rang customer care to rebook for Saturday flight but none of them can give me the costs as "the office /IT" is closed. I was told to call Perth as my ticket were issued at Perth i did call and sent my brother to south African...

South African Airways / / payment not received, lack of customer care, no response to emails, no answer on customer care line

May 11, 2018

My family had booked our very first family holiday with our babies to go to Mozambique in December 2017. SAA messed up with the information printed on our boarding passes and as a result we missed our flight. We spent 3 days at the airport with miserable 2 year old twins and at the end of...

South African Airways / / customer service

Mar 23, 2018

Good day, Kindly note I have flown today from a Maputo to Johannesburg in transit to catch a flight to Dubai. The lady at the check in was the rudest I have ever had to deal with. She did not check in my luggage for my entire flight until final destination. Purposely causing issues and a...

South African Airways / / return booking to washington dc cancelled by south african airways agent

Feb 18, 2018

Travelers Names: Yogesh and Chandni Shah email: [email protected] Booking Ref: SL3UV8 Date of Travel: Feb 8, 2018 Travel Origin: Washington DC (IAD) Destination: Durban (DUR) Return: Feb 16, 2018 From Durban to Washington DC Complaints: 1. On arrival At JNB airport from Washington DC, we were told...

South African Airways / / damaged luggage & missing content file reference: pir dpr jfksa24384

Jan 10, 2018

Saturday, November 25, 2017 I filed a report that my garment bag was damaged and my new Fox Racing Offroad Motorcross Boots were missing. I received a File Reference number: PIR DPR JFKSA24384. I have called the SAA Baggage Department multiple times. I always leave a voice message...

South African Airways / / service/ standards on international flights between london and johannesburg

Nov 9, 2017

We frequently travel to South Africa and have always used SAA, we had some issues on our last trip but we decided to travel with them again this year due to previous good experiences. Flight on 20th October: On our flight to Johanesburg from London, we had a plane where most of the TV...

South African Airways / / hand luggage denied and threatened by a crew member

Oct 20, 2017

My fiancé and I are regular travellers with SAA. I have been a gold member numerous times and my fiancé travels almost twice a month (internationally) with SAA. It is important I mention this as an introduction, because never, not once, have we ever been stopped before entering the cabin...

South African Airways / / seat disaster

Oct 19, 2017

My fiancé and I booked our return flights to Perth on the 13th of December 2016. Our booking included seat reservations. We chose SAA due to the fact that it was the only direct flight from South Africa to Perth. On 5 September 2017 we noted that we were able to select our seats, which we then...

South African Airways / subtracted luggage

Sep 17, 2017

My name is Armando Chambal, I flew with SA from Munich to OR Rambo and OR Rambo - Maputo (TKT number: 083 5633306351). When I got to my final (Maputo) destination I found out that my suitcase was opened and my belonging subtracted (a bottle of perfume). I request a return/refund. My Passport...

South African Airways / standby passengers and the process of getting them away by helping ground staff first the n paying passengers

Aug 22, 2017

My husband (retired cockpit crew) and I were traveling from Durban on the 30th of July 2017 to get to Johannesburg and from there to cape town as we live in cape town . We got to Durban airport at 12h00 midday and I was put on standby and my husband had a 100% conformable seat. The flight...

South African Airways / / zimbabwe manager llyods customer service

Aug 10, 2017

my sister booked a flight to jhb when we got to the airport she was told the flight was booked. we spoke to a lady called bababra mpindiwa and she told us calmly that the manager was dealing with the issue and he would come and speak to us soon . but when the manager llyod came he shouted...

South African Airways / / booking canceled without informing about it

Aug 9, 2017

I booked a flight with South African Airways from Lilongwe, Malawi to Windhoek, Namibia on the 4th of June 17, planning to leave on the 9th of August. I received a booking confirmation and understood that this was all, as many airlines only issue the e-ticket upon online check in. I only...

South African Airways / / check in, in flight & baggage complaint

Jul 19, 2017

Ef: abdullah ebrahim patel - sa/n3ewfm I was booked on 04 july 2017 johannesburg to hangzhou via hong kong. 1) moslem meal was ordered, to my dismay the meal was not provided. for the entire 13 hour journey we starved.. 1a) I booked two seats with extra leg room, paying r250.00 and...

South African Airways / / unaccepted service and behaviour - unaccompanied minor

Jul 13, 2017

To Whom it may concern, Please find all the details of the flight and passenger in this mail. My complaint is very serious and if you have children you will hopefully understand. My 5 year old Daughter Called Mieke De Klerk was flying with SAA on the 5th of July 2017 (the reason that I am...

South African Airways / / business of unprofessional conduct & deliberate deception

Jun 15, 2017

South african airways & airlink senior management are in the business of unprofessional conduct & deliberate deception whom provides inaccurate online web flight details; deceptive flight changes without notifying already booked passengers; distorts false aircraft details on their booking...

South African Airways / / check in staff impolite and distressing behavior

May 22, 2017

I travelled the SA036 from Cape Town to Lagos via Johannesburg on Sunday morning at 11:15am. Though I had checked in online earlier thr young man at the check in counter was very impolite to me and refused to apologize. He delayed me 35minutes trying to prove that I needed more than the...

South African Airways / / extremely poor service delivery and no response on complaints

May 15, 2017

My flight was cancelled from King Shaka international airport without notice on Wednesday 26 April due to your strike. I was forced to buy an airline ticket from another airline on advise from the Flight manager in Durban airport. Due to this, I missed my meeting in Johannesburg that...

South African Airways / / delays in saa flights

May 4, 2017

Good Day My name is Edward Hill and i work for a automotive business. i am a project manager and i will be doing a lot of commuting between Durban, Johannesburg, and Port Elizabeth. On the 26 April i traveled from JHB to Durban on Flight SA559 departure time 13.55. I planned that time as i...

South African Airways / / flights from south africa via ghana to usa

May 2, 2017

Traveling from Accra to Washington Dulles on South African Airways is so convenient. Less time in the skies, early arrivals, no cueing at Immigration and all that. I love it. Now, the service is a completely different story. Old planes with old seats, malfunctioning entertainment system...

South African Airways / / cancelled flight - saa

Apr 28, 2017

Very disappointed. My flight got cancelled because of your own mistakes. I came on time, i paid my things but there was a little problem with my visa but it was fixed, so by the time your agents were checking the updated detail, he already cancelled. Then he got the details tells me to...

South African Airways / / complaint about saa agents & representative - ntokozo nkonyane

Apr 22, 2017

Dear Sir / Madam My Name is Arsene THAMA, voyager # SA 500137951. Today at around 14:37 i arrived at the SAA counter to do my Travel formalities eg: Check-in and ALL. After handing in my Passport to the Check-in agent who was nicely trying to help me, I was suddenly approached by two security...

South African Airways / / staff on plane, breakages in suitcase and a meal voucher that I cannot use.

Apr 4, 2017

I am absolutely horrified and embarrassed as a South African with regard to the service I received on flight SA280 JHB-PERTH. Firstly the flight was delayed due to another aircraft being delayed which then resulted in a change of staff (I won't bore you with the details as Im sure you are...

South African Airways / / how saa voyager lost a loyal customer of over 20 years

Mar 7, 2017

I have been a loyal SAA voyager member for over 20 years, supporting saa by insisting that our staff fly saa only I recently booked an business Class flight to London on my voyager miles. I incorrectly booked on my first name Hennie instead of Hendrik. I tried to rectify this error online but...

South African Airways / / demoted with no notification and no real value to customers

Feb 14, 2017

Good day I have currently been flying with SAA Airways for over 7years. I was suppose to be life time platinum 2years ago and then use changed the program giving us less miles making it harder to up hold our status. I have received information via friends that has been traveling with me new...