Sony

Dear Sony Vaio,

I am Ma Thet Mon Aye and I am writing this letter for the sake of your business.
I am an international student from Myanmar who is now styding in UCL (london).

I have bought VGN CS36GJ in this June 2009 in Singapore before I set off to London . And after 4 mths, I got the fan noise problem. It is really heavy noise that it irritates me alot.I am a computer science student who chose Vaio over Mac and I have alot of Sony products with me.

I bought it from Singapore and added IRSP which I thought is international warranty because of the sales person who told me that covers the warranty for UK too.
However, I found out that it don't cover in UK but in other countries.

I am shocked.I thought Vaio is an international brand which will cover its warranty everywhere.I mean at least the parts if the service fees cannot be covered.More, it is not even 6 mths yet to get the fan noise.

Addition, it makes me dissapoint alot that Sony Service Centre which cost me more than 20 GDP to call since I have to call everytime and they always reply me after 3 days and call me during the lectures leaving voice msg to call them back.You know, in UK, to call to Sony is not easy it cost me 35p even while I am waiting a stuff to hold my call.It really pissed me off.

They quote me for 200 GDP since my warrenty is not in UK. It is alot for a student like me.Plus, it is not my fault since I don't even do anything yet.I have checked out the shipping rates with FedEx, it will cost me around 200 for shipping to Singapore and get back from Singapore which really costs me alot and I am now in the corner.

I guess this will be my last Sony Laptop. I will never choose Sony again. I will never think second time. I was disappointed like this.

If there is no service that will do as a compensation for CS series, I guess alot of customers will go away too.

The fan noise problem is even on youtube.
http://www.youtube.com/watch?v=i9vHLwAbFxU&feature=related

Please check it out.The product is bad and customer service is expensive with worse and not consider for a customer who is a student.

I think if there is nothing that will do as compensation for me, I will not even choose Sony products again.

Best Wishes
Thet

Dear SirMadam,

Please kindly send a reply mail to me after reading this mail sir.

On 16th Oct ’09 evening time I purchased a Sony Ericsson W395 from The Mobile Store held at Sai Baba Colony branch (Coimbatore). The next day (17th Oct) morg I had a hanging of keypad problem (Only in Down Arrow and End Key Only) sir. So I sent one of my friends to the same TMS branch within 24 hrs. They Told some unnecessary reasons, really I m not satisfied that reasons. (On 18th I moved to my grandma’s home so I unable to go to the TMS branch.) On 19th I visited the TMS branch and they replied to me,

“Please go to the Sony Ericsson Service centre sir, its common problem sir, they simply solve this hanging problem.”

In this regards the next day I went to Sony Ericsson service centre held at DB Road (Coimbatore), I am totally shocked to hear the reply from the service centre officials.

“Sorry sir, Water Lock on your mobile, so the mobile was not in warranty sir.”

At the time I not like to argue with the Sony Ericsson Service Centre Authorities, because they had some rules and regulations. I agree to repair the mobile, because I purchased that mobile to give a gift for my friend. At that time I had some urgent work in my office (Splitting of Companies in the Tally.erp9) so I am not contact the TMS Store.

Between 21st to 27th I am totally busy in my office regarding the some tally.erp9 issues and meetings.

On 28th only I got a phone call from the Sony Ericsson service centre, your mobile is ready to use now, I went to the service centre and got my mobile back.

On 29th Morg I visit “The Mobile Store Website“and post my complaint there. Evening time one person made a call to me and asks the proof of the Water lock in the mobile from the Sony Ericsson Service Centre.

I got and scan both the Purchased Bill and Job Sheet from the Sony Ericsson Service Centre and send the mail to that person who has from the TMS.

Today Evening He made a call and refused the said proposal sir.

Then I spoke to TMS (Sai Baba Colony Branch) They ask a letter from the Sony Ericsson the letter should be contains a “Yes sir, we are agree to sending a Water lock Mobiles to the TMS Stores…! (just think, If it is possible sir.) I am from Financially Middle Family sir, they simply through me like a baseball.

I really suffered form lots and lots of people’s sir.

Kindly help me sir. WHAT I DO NOW….?

I am wait for your mail sir.

Thanking you,

Regards,

Mani.V

Encl: the Bill and Job sheet.

Recently tried to rent a movie from the Playstation network on my PS3.
It would only download to just shy of 2GB and then stopped.
I tried a laundry list of things on my PS3 and my home internet connection, everything else downloaded just fine with the exception of the movie. This was not an issue of speed as the first 2GB downloaded very quickly but then just stopped.

Called Sony to ask for a refund since we were never able to watch the entire movie since it won't download and they refused and then hung up on me!
Apparently the no refund policy is in the user agreement when you join the Playstation Network.

That sort of policy seems very anti-consumer, we are not talking about a $60 game here but a $6 HD rental. This is not a slow download issue or a lack of connection speed, this appears to be a broken/not working download and instead of being interested in looking into it further and making the customer happy they wanted to berate me on the phone while treating me like a complete idiot and then hanging up on me. I was not yelling or being mean to the customer service rep in anyway when he hung up on me, we were just discussing the situation.

Sony support did suggest that I should download the rental on my computer and then copy it to my PS3 however I failed to see how that would fix anything since the download just stops at around 30%. My partial reference number and date created is below. Additionally they did not even respond to my request for service until Tuesday and the problem occurred and was submitted to them on Saturday evening.

Question Reference #091024-xxxxxx
Product Level 1: PlayStation Network
Category Level 1: Video Download Service
Date Created: 10/24/2009 08:25 PM
Updated: 10/27/2009 04:16 PM
Status: Closed

Bought a Sony MP3 walkman NWZ-W202 from Reliance Digital Gurgaon.
After 3-4 days it stopped working, I gave it back to the reliance store, they said that they will forward it to Sony Service center. After 2 weeks they come up saying that although the product is in warranty period but as their is rust on the usb port they will charge for repair. The problem reported with this product all over world, that it malfunctioned due to moisture/sweat. The product is designed for workout so how one will avoid sweat during workout. Sony is replacing this globally but in India they are charging for repair, it seems Sony has dumped this product to India. I am still doing follow up with Sony and reliance.

Dear Sir,
well after meeting the shop keeper, service center am now forced to write it to you!
There are many problems in my new W395 sony ericson cell!
Problems are as--
1) The cell shows that its working but when any person calls it tells that its SWITCHED OFF. This often happens if I dont call or msg or receive any thing for 3-4 hrs! Shopkeeper told about a setting but I reinstalled the software and the problem has arrised again.

2)Phone memory for messages is only 90 messages! When any more message arrive it saves msg to sim memory and finally no more msgs can be received!

These are very big problems and I need a solution as soon as possible...

Dear Sir/ Madam,
I purchased Sony Ericsson 550i model & it works very good for 2years.

One day it's screen get white & there are no functions other than alarm.

So i submitted my cell in Sony ericsson service centre in KUKATPALLY Hyderabad S. V. Communication . The Concerned person is told that Estimate Amt is Rs. 1350/- .

But i done one mistake that i told him if the charges are more pl call me or stop repairing. But he done same thing, after 4-5 days when i am gone for delivery he is telling that some other problems are also there & the estimate amt is Rs. 3800/-

So we are blindly give the money whatever the service center is telling, even if he change the original parts & put old parts.

Then i am told that person that u give me new estimate amt & phone status but he is not agree to give.

Sir, i am really telling u that i am staying one hr i saw more than 5 to 6 same type of complaints. That center decreases the reputation sony ericsson very very fast.

I am try to talk with customer care but they are doing the same thing, they trying time pass, they are telling they transfer the phone but it didn't even after 5mins and if we are disconnect & connect again new person is lifting the phone & he stated form start...

So please look in to the matter, give me justice .
If i am not getting justice i will go to media & i get justice at any cost .

regards
sanjay bhosale
Arch Pharma
[protected]
[protected]

Sir,
I had purchased a Sony-Ericsson T700i on 25/02/2009 from 'PARAGON Dept. Stores, Naupada, Gokhale Rd., Thane (w).
Bill no.:BC0041904
Price: Rs.11350/-
IMEI no. of the phone: [protected]
After 8-10 days i realised that its BLUETOOTH wasnt working. It was a manufacturing defect and i came to know about it only when i used the application. I visited the sony-ericsson service station in Thane on 14/03/2009. They asked me to deposit the phone and told me that they would call me later when it was fixed.

SERVICE CENTRE DETAILS:
CCOM SERVICES,
F11, 1st Floor ETERNITY MALL,
THANE (W)- 400602
Ph: [protected]

I asked for a replacement and he replied that they would have given one only if i had came on the very next day of purchase. I argued as i had discovered the problem only after 8-10 days, till then i had not used the BLUETOOTH application. They called me after some days and told me that the cell needs to be sent to the head office in Mumbai. After that they did not bother to call. When i used to call them up all they used to say was "phone is with the head office".
I waited for almost 2 months and I finally got the delivery of the same piece on 12/05/2009. Chip inside it had been replaced and the new IMEI no was: [protected].
When i asked the reason for the problem he said it was because of "VIRUSES" although it was a manufacturing defect and i did not get a replacement.

After a month i discovered a new problem. Its LOUDSPEAKER used to give 'CRACKING' sound. I again reported it to the same service centre. They updated the software and gave it back to me after a day. I discovered that the problem was still there and again went to the service station and
I deposited the phone again on 30/06/2009. When asked about the problem he answered "VIRUSES". It was again sent to the head office in Mumbai and i got the phone back after a month on 27/07/2009. Its chip was again replaced and the new IMEI no was: [protected]. When i took the delivery i experienced that there was some problem with my keypad. I asked him about it, and he replied that keypad was replaced and because it was new it was hard to push and i would turn normal after some use.

After a month or so i discovered yet another problem. The phone used to format on its own, flushing out all the contacts & messages. The problem was not so severe and so i did not report it to the service station. on 10/10/2009 I found that the phone kept on restarting on its own at short intervals of time. I reported it to the same service centre and i deposited the phone and i also asked to fix the keypad. On the very next day i got the delivery of the phone. They had updated the software and had 'not' fixed the keypad. Reason for not fixing: It does not come under warranty!

On 17/10/2009 i discovered yet another new problem. Now the cell starts but its always in the search mode and is unable to detect the network. The problem still persists and i am fed up the service station. This is enough so I am writing this to you.

Apart from this the person at the service station is 'arrogant' and 'ill mannered'. When i asked him to give all the details of job done on phone in writing to approach the CONSUMER COURT, he refused to give me any details. I wonder how would viruses damage hardware!

Phone is still under warranty. Not only they have messed with keypad but also scratched my phone during dissecting it. It has been a horrible experience as i havent used the phone for even 3 months after purchase.
Please look into the matter at the earliest and do the needful.

I wish to get back my money i spent on the phone, if not money I wish the piece to be replaced at the earliest.
The warranty is valid only till 24/02/2010. If needed i can send you job sheets(2) of work done on my phone and the phone bill.

MY CONTACT DETAILS:
Name: SIDDHESH SHELAR
Address: A/1 Ganesh Bhavan, Noori Baba Rd., Nr. Makhmali Talao, Thane (W)
Pincode: 400601
Email ID: [protected]@yahoo.com
Ph: [protected]

Der Sir,
I have applied for Sony Ericson's Product HPM-62 in their Sony care centre on 7/10/09 and they updated on their website on their that my product has been sent to the concerned complaint centre but till today i did'nt receive my product when i enquire on telephone from Manjit Singh, their store keeper he speaks wery rudely and says company is mad it can update everything on to your on.their address is RT-Chandigarh, SCO.No.23, Sector-18, Chd-160034.and website no. is http://seintrack.in.

I have recorded many TV programs with my Sony DVD recorder, model RDR-GXD455 (RDRGXD455). I hoped to have them for a long time. However, with this recorder a long time is about three weeks. That's about how long I can go with a DVD that is full of favorite TV shows before the Sony recorder erases the entire disk. When I check the menu to see what is on the DVD, the message says “There is no title” and there is nothing on the DVD. The player finalizes the disk too. There is no way to unfinalize the DVD either. At that point I have to reformat the DVD and start all over. I have lost about seventy programs on four DVDs so far, and the number keeps climbing. I am constantly loosing recorded DVD content to an unwanted DVD erasure. If I hadn't bought it so long ago, I would return it. I need to look for my receipt in case it has a one-year warranty on parts and labor. I can’t remember exactly when I bought it at Best Buy in Tempe, Arizona. I would look for another brand if you are buying a DVD recorder.

8-25-09 Sixth Ave Electronics came to my house picked up my 32" HD LCD Sony Bravia model: KDL-32L4000 serial: 6064542 Claim # Work Number W03NMD . Today 11/09/09 Still no Tv Called at least 10 or more times keep telling me waiting for another part 3 times now I hear a part is out of stock for another part. I took out a warrenty if they can 't repair I should get a replacement TV. I believe I am getting the run around. Please help me. I called the store said would leave a message for the manager to call me about my TV Nobody called Please help me the phone number for the repair shop in N J [protected] EXt 8709 Speak to Carol. My name is Linda Faith [protected] don't know how to attach photo ..

Hundreds of people have complained about the cracks on these phones appearind due to poor design. I have had 3 Xperia X1 and 1 X1a and they all had the same crack on the side of the battery cover on the right side of the phone. Hundreds of people have complained in this website and others. http://forum.xda-developers.com/showthread.php?t=447211 Is there anything we can do about it? Have them recall the product, or fix it?

I purchased a Sony ICD-UX80 digital recorder in Jan 2009 from Amazon.com. Visiting family in Melbourne and overnight it stopped working. Sony Australia required a TLW card (Tourist Limited Warranty card) from retailer - Amazon & Sony US had never heard of these cards? Sony Australia refused to honor my 12 month warranty & didn't even care when I produced documented proof from Sony US that they had never heard of these cards. I will never buy another Sony product after being loyal for most of my adult life. Sony Australia wanted to charge me $300 to fix ( almost 3times the cost of a new recorder).
However to renew my trust in large companies Amazon offered to give me a refund as a result of Sony's lack of support of their own product. Obviously I will continue to remain a loyal customer of Amazon. Beware of Sony products if you are contemplating travelling abroad because their warranty is then null & void and they hide behind subterfuge to try & fool customers into thinking they have warranty.

I have received a e mail stating that my mobile no has been selected in promotional oofer for a prize money of 500 000 pounds and asked to send courier charges of 750pounds.

Let me know is it true or fraud

I wish I had gone through this site before buying a Sony Vaio. I have a FZ15 G which lost its graphic card for some reason. Sony service centre (Kanpur) kept it for a month and every day gave a different response -- They had no clue whatsoever of what the company intended to do. Only after I called up a regional manager did they call me back and say that they were unable to process the service as it was outside warranty. agreed and i would have maybe paid for the service but these guys informed me within two days after i had deposited the laptop that it was a manufacturing defect and it was the company's responsibility to do the repairs! Double speak and plain and simple disinterest -- India hai bhai sab chalega! Sony has definitely lost a loyal customer. I would never ever buy or recommend any of their products when others are available for nearly half the price and have found them to be much better in responding to complaints.

Hello
i posted my complaint and i forgot to say that i am working in an affiliate market services and i know what to do if i did not get my mobile replaced with new one i will raise a tocken in ripoff and spamer sites then you sony erricson guys will realise your online business will be lost if i did not get my responce this will be happned i am really fedup off your services center people and this is my last trial if i am not getting any replacement then i am sure i will be doing what i said

hope you will not make me to do thats

Praneeth
+[protected]

I had purchased a mobile (W395) on 4 Sept 2009 from Reliance Digital, Sipra Mall, Ghaziabad. Purpose to purchase the mobile to get the call from interviewer as my company was going to bind up its business and i was desperately in need of getting job calls. On 3th day after purchasing this mobile, display problem was started to come and on 7th day, its display had been totally gone. I gave it to a service center namely Neeru Enterprises, B1/38, Sector 18, Noida on 12th of sept 2009. They promised me to give it back to me within a week time and advised me to call on wednesday i.e. 16.09.2009 to know the status. I called them up and got the news that they were waiting for the parts from the company and asked for one week time again. I again called them yesterday i.e. on 23.09.09 and found that required part are yet to be received. They again demanded more time of 4-5 days.

I had purchased this mobile for my purpose as my company can give me the notice period of 2 days at any time and I am still wandering for a mobile. but this mobile is being kept with the company for long time than me.

So anyone is there to listen the plea of the consumer, is requested to please look into the matter on urgent basis and do the needful as I am desperately in need of this instument and cant buy another instrument to solve my problem.

Service station work order no. SE30902112117
Submission date : 12.09.09

Ashish

Hi -

I purchased Sony Ericsson phone (w580i) in 22nd February 2009.

I am facing display problem. On Sunday 20th Sep 2009, I saw that my cell phones display screen has gone and I was not able to see anything in the phone. I thought that my phone is still in the warranty as one year hasn't completed yet. So today (22nd Sep 09), I went to the nearest sony ericsson authorized service (Mahavir Enclave, New Delhi), they told me that I have to pay 1200+ to repair or change my display screen.

What is the use of warranty (1 year) if we have to pay to service the Cellphone. I am totally disappoint now.

If my problem will not solve then I will directly to the CONSUMER COURT and file a case against Sony Ericcson.

I am one of the Sony Ericcson user and haven't used any other mobile company's Cellphone in my life. This company has a brand name in the market and people believe that Sony E is one of the best company who deals in mobile equipments. I can easily understand that technical fault can happen anytime but company has to repair or replace the set if it comes in the warranty period.

I am totally disappoint to the service of the sony ericcson and will not buy their products in my life and also don't let my relatives and friends to buy sony's products.

This is main reason that people prefer NOKIA cellphones because of their amazing customer service and their way of handling the people.

The authorized service centers of sony ericcson are not able to give even 50% customer satisfaction.

Thank YOu
Alok Mishra
H-290 Raj Nagar-II, Palam Colony, New Delhi - 110045
[protected]

I purchased the new Guitar Hero 5 game for my PlayStation 2. I got the game home only to find out it will not play on the system. I did all the trouble shooting requirements to no success. I then returned the game for another one thinking it was the game. Well it was not and about 20 minutes ago I got off the phone with Sony only to hear the system will not play it unless I spend either 45.00 to swap systems or 65.00 to have MINE REPAIRED. Are you kidding me! I spent almost a 100.00 to hear by the way spend 45-65 more. I am dumb founded by this and my PS2 is the newer version and my brother in-laws system is the older version and it works on his! Am I alone in this or what...

Hi, I bought a sony vaio vgn fe31m for 1500 Euro. I looked after this machine as if it were my own child. two years down the line it would not work (green screen) I took it back to the store where it was purchased and was told that I had to pay 75 euro just for sony to look at it. It was sent away to sony who told me that the graphics adapter was broken and because it is built onto the motherboard, I would need a new motherboard costing 900 euro. I am disgusted at this as 1500 is a lot of money and i purchased it because I thought sony was a quality brand and I would get at least 5 years use from it. I have then found many other owners of the same laptop on forums with exactly the same problem...is this not a manufacturing fault. I feel my laptop should have been repaired as it had not run its intended lifespan. I have always bought sony products because i thought they were quality, but recently my sony a 300 dslr is now broken just 1 month out of warranty. Can I take legal action against sony for this...I am not sure what do do but feel very cheated.

This company offered employment as Builders Square and Sony Insider. I was initially contacted by Mr. Thomas Parkman "Junior HR Manager for Sony Insider" (thomas.[protected]@yahoo.conm). I was asked to contact Gina Sims for a Yahoo Messenger interview.

Gina Sims ([protected]@yahoo.com) claims she is deaf and that all correspondence will be done via YIM. An interview was help online and a long series of questions were answered and I was "hired" and told "Welcome to Builders Square" --- strange, I never heard that name before? I was asked to contact Gina on a daily basis until the money for equipment arrived.

I did some due diligence on Builders Square, Sony Insider, Thomas Parkman, Thomas P. Ford (another name that came up in conversation) and Gina Sims. There was nothing that I could find.

SCAM: They send you 2 phony US Postal Service Money Orders, then ask you to cash them and use the funds to by equipment you'll need for employment (obviously sending money to a known associate).

PROBLEM: The money orders will come back as uncollected and you will be held responsible for the amount. In my case, 2 money orders valued at $975 each. Fortunately, I had the bank CLEAR the money orders before an other purchase was made - in that process they found the money orders to be phony. The money orders came from a David Shore, 105 Russelvill, Malvern, AR 72104 by regular mail.

CAUTION: THIS IS A MONEY ORDER SCAM THAT CAN ALSO INVOLVE YOUR LIVELIHOOD AND A PROMISE OF EMPLOYMENT. I WAS WARY FROM THE BEGINNING AND JUST PLAYED THE GAME FOR OVER A MONTH TO SEE WHAT WOULD HAPPEN. I ADVISED MY BANK OF THE SITUATION, WHO IN TURN NOTIFIED THE POSTMASTER GENERAL'S OFFICE. THEY HAVE ALL DOCUMENTS SENT TO ME PLUS THE ENVELOPE THE MONEY ORDERS CAME IN (PLUS, OBVIOUSLY, THE MONEY ORDERS). GOOD LUCK TO ALL AUTHORITIES FOLLOWING-UP ON THIS NASTY LITTLE SCAM.

WATCH OUT FOR THIS ONE FOLKS - IT'S CUTE