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CB Consumer Electronics Sony Complaints #282-301
Sony

Sony review: delay of repair ( 3 comments)

Y
Author of the review
9:49 am UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

i bought a laptop this April, and it was broken 15days ago, i do not know what is the reason, it just suddently shut down, and when i turned on again, it says "no operating syste found" in the screen. later I called sony custermer service at oct 12th, at that time they said they set a service for me and will send someone to my place to fix this proble with my laptop.
i waited 4 bussiness days, nobody contects me, and i called back to sony, they said the technicion is still waiting for the part that they need to replace for my laptop, it will take 2 days. so i waited for another 2 days. today, which is 10 days passed since my laptop broken down, there is still no one contact me from sony. i have no idea what is going on with their technicion, and i really want to draw their attention about this problem. For a big company like them, they should not have this kind of problems, and they really need to improve this.
thank you for your attention for this matter.
sincerely,
yutian.

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N
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Naushin Shaikh
Santa Clara, US
1 comments
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Oct 26, 2010 6:41 pm UTC

I had some problem with my laptop screen and I am waiting since 3 weeks for their "four business days" to finish. Sony definitely has the worst repair service! :(

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K
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kodanda kolluri
Philadelphia, US
1 comments
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Nov 19, 2010 10:34 pm UTC

Hi, I am waiting from 4 weeks. their 3 to 4 business didn't complete yet. i dont know how long they will take..
my laptop no power to lcd and hard disc is not functioning.

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S
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Shekar Swamy
US
1 comments
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Mar 24, 2011 12:46 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

It's been over a month since I took my laptop for repair. It is still with them and has not yet been returned in working condition. They sell you a service contract and how they will replace it if they can't fix it. Unfortunately for me, I am without a laptop and I dont have the confidence that they will fix it to my satisfaction. I took it in to get the charger plug point fixed and this is my experience.

I am deeply disappointed

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