The complaint has been investigated and
resolved to the customer's satisfactionResolved Sony Style USA — Terrible experience!
resolved to the customer's satisfaction
I recently placed an order with a sony style representative from www.sonystyle.com. After placing the order I was contacted a few days later from the shipping company that they use and setup a delivery time for Thursday November 29th 11am-4pm. Someone has to be there to sign for it so I had to take the day off of work. I'm waiting all day for the TV and it never came. The shipping company finally called me to say that they had delays in NY and they would have to reschedule for the next day. So once again I had to take another day off of work to receive the TV. They said between 11am - 4pm again. Once again the TV never arrived and I called the shipping company and again they said they had delays and wouldn't be able to deliver the TV that day and would come the next day being Saturday. Finally it came on Saturday. After this took place I called Sony customer service to try to get a credit or something. After calling and speaking to 2 different supervisors that apparently were unable to connect me with anyone higher than them I got nothing accomplished but an apology. Meanwhile I work on commission at work and did not get paid for those 2 days. Sony refused to give me any credit at all and said if I wanted to return the TV i would have to pay for shipping. Its a lose lose with them. If there is anything further you think I can do please let me know.
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