Minato-ku, New York
Japan - 108-0075
2235 Shepard Avenue East, Suite 700, Toronto, ON M2J 5C2
On 28 Oct 2008, I have purchased a Sony Ericsson W910i model mobile phone from my hard earned money purely based on the high standards and consumer ethics owned by the company. The next day itself, i felt myself cheated becuase of the poor performance of the W910i set i have purchased. Within the next two months, i was left with no other option than to approch the nearest soni ericssson service centre (i.e., Cell Net, L-1, Mahavir Enclave, Palam Dabri Road, Opposite Siv Vani Model School, New Delhi) as my mobile got hanged and the memory card was damaged without any fault of myself. I got my mobile repaired on the same day.
On a horrific note, things are not settled yet. The phone became a constant problem due to its pathetic performance and as a customer who has paid a handsome amount (i.e., Rs. 13, 699/-) on purchase has left with a broken heart.
On 02 April 2010, my handset was switched off automatically and and the condition carried on. The next day, i have again approached the nearest soni ericssson service centre (i.e., Cell Net, L-1, Mahavir Enclave, Palam Dabri Road, Opposite Siv Vani Model School, New Delhi) and this time the receptionist has told me that this is not the authorised service centre for sony ericsson mobiles in contradiction to what is displayed on the hoarding placed outside. However, they attended my complaint and finally informed me that it will cost another substantial amount of Rs. 4000/- to get it repaired.
I was not that excited to spend that much amount on a product which went against the so called 'REPUTATION' and 'CONSUMER ETHICS' of Sony Ericsson and left me in absolute mental agony and an absolute feeling of being cheated.
So much of money has been spent on your product and your company has never stood up to the expectation of the customer. I have not even used the mobile handset for complete two years. The complaint may seem to be a far cry in the jungle for the well settled kingdom of Sony Ericsson. What else a customer can do?
If possible, kindly replace the set with another one. I am ready to accpet a low cost one also. Kindly do the needful. The description of the product is as given below.
Sony Ericsson W910i
IMEI : [protected]
FCC ID : PY7A3052021 IC:41708-A3052021
Kindly instruct me on the procedure to be adopted to get the mobile replaced. My E-mail ID is given below
I sent my sony ericsson Satio in for repairs twice for the same problem (phone doeas not read the micro SD card) i can't take pictures or videos. the RMA # are [protected] and [protected]. one was submited 1 December 2009 and the other one was 21 February 2010. I need them to fix, get me a new one, or refund my money.
Would someone pay service / repair charge of Rs.4500 for a Rs.6900 product after 2 yrs of purchase/depreciation and that too from a so called good brand SONY for a sparingly used product? Sony is the worst and they DONOT care for the customers. Sony Electronics are USE AND THROW TYPES.. DONOT RELY ON SONY PRODUCTS IN INDIA.. THEY ARE THE WORST...
They say They import the items for sale, but does the CUSTOMER Has to pay the price for Sony's marketing strategy.. so DONOT get driven by the SONY brand name in India. I will never recommend any Sony products for India customers.
Here is my story and there is no ultimate response from Sony now. Mr. Subhashis is turning to be unheard and there is no escalation mechanism. I will for sure take this whatever heights I could and ensure everyone in India know about sony service pricing strategy and think twice before buying any Sony product. Here is my story... and the email written to Mr. Shubhashis and waiting for reply after couple of reminders in the last 10 days...
From: T, Prakash Babu
Sent: Tuesday, March 23, 2010 9:19 AM
Subject: Would Sony India Hear my Voice???????? or Should I sue Sony India for Wrong information? RE: 'SonyIndia=[protected]'Regarding Job Sheet: 10909 - Micro HiFi system functional failure and expensive repair cost.
Dear Mr. Subhashis,
Would my concern be addressed by Sony India? I would like to know at least if my mail reached you, and if you are the right person to be contacted, because this email id has been provided to me by Sony Customer Care or Support Division and wanted to know if it genuine or fake email id. I haven’t got any responses so far. If it is fake and if I am not going to get any responses from this ID, I am planning to sue Sony India for providing a Customer with a wrong information.
From: T, Prakash Babu
Sent: Wednesday, March 17, 2010 10:41 AM
Subject: RE: 'SonyIndia=[protected]'Regarding Job Sheet: 10909 - Micro HiFi system functional failure and expensive repair cost.
Dear Mr. Subhashis Bagshi,
I am Prakash, Sony was one of my favorite brand until off late I realized it NOT worth it., wherever I see a sony hoarding or a Sony outlet, I feel it’s a 0% customer friendly brand. And in India you damage the brand name by providing the worst customer support..
It took 6-7 times calling, of 5-10 minutes each to reach Mrs. Sharon Maria with regards to my issue. Since no one understood the problem. And Mrs. Sharon promised to call back and never did; finally I have to call here twice or thrice to reach her.
Alright getting back to the problem:
I bought a Sony micro-hi-fi system in Feb 2007 and it stopped playing the CD. The unit is very sparingly used by my parents. I gifted them a sony hi-fi because I thought its durable then any other brand, BUT any other brands are working fine which is much cheaper than sony.
Now the cost of repair was quoted as Rs.4242, but orally at the service center it was mentioned as 4700 odd first.
The cost of system is 6900, do you think any customer would like to spend 80% of money for repairing a unit after its depreciation? What is the justice given to the customers? After further talks I was given a quote of 3215.25 again that is 50% cost of the unit. I cannot afford more than Rs.500 for this unit.
I had a doubt on the Madurai Service center about its quote, quality of service, trust and reliability, so thought would give it in Bangalore, but the review shows Bangalore service center’s are worst than Madurai.
Please let me know what best you could do on my micro-hi-fi system, I cannot afford the price you have quoted.
So feel free to suggest should I throw away the system since your repair cost is too much and unreasonable? Or should all the customers of sony be aware of your post sales service so that they take the call on taking up the risk of buying sony products?
If you could NOT help me, please pass on the Sony India Head contact details, I will talk to him/her directly.
I know you may not like to talk to me, but if you feel, then here is my number
I took my Sony Laptop in for repair on 02/01/10 and was charged a $99.99 "diagnostic" charge which was to be refunded/credited if repairs were authorized. The repairs to the tune of $726.39 were authorized and turned out to include the replacement of a motherbord which did not resolve the problem later determined to be a video card. I keep getting a run around about the $99.99 refund/credit after calling Sony repair customer service at [protected] and speaking several different times with a Paul, Jacob, and Kathy. I would never allow Sony to repair anything for me again and probably would never purchase a Sony product again.
I got a Vaio laptop for Christmas that never did work right. After a few minutes to a few hours the vaio would BSoD & not be able to turn back on until after it cooled down. After some inspection I found that the battery is about 1/16 of an inch from fitting snug. Every time the PC would be moved or touched on the bottom (near the battery) it would shut off. Sony says this is normal! And they refuse to refund my almost one thousand dollars spent on a computer that fits together as poorly as if a 2 year old had assembled it.
I unknowingly purchased a defective Sony Grand Wega television in January of 2005 for approximately $3, 000 dollars. This is one of the now-infamous LCD rear projection televisions manufactured by Sony in 2004 and 2005 with defective optical blocks that fail after approximately 3-4 years. This particular model of television has a long history of failures and proven latent defects. It has been the subject of numerous complaints and more recently, both small claims and civil law suits. Numerous web sites and bulletin boards with thousands of complaints have arisen over the past year and can be easily found by simply searching the words - Sony Grand Wega - and - optical block-. My television began to fail in June 2009 and is now nearly unwatchable. Supporting photos can be provided upon request. Three certified letters were sent to Sony, along with photos of my television. I also informed Sony of my request for either: 1) the repair of my television, 2) compensation equal to the cost of repair (approximately $1, 200), or 3) replacement of the defective television. Sony rejected each option, offering only to sell me another television at a reduced price. I attempted to resolve this matter by agreeing to purchase a replacement television from Sony on the condition that it could be provided with an extended warranty. Sony refused. Most recently, they manufactured a phony offer of a television with an included extended warranty, while increasing the price of their original offer to offset the cost of the warranty (essentially selling me a television that included an extended warranty, but making me pay additional money for it). It is also worth noting that Sony has made no attempt to either repair or compensate for the repair of my existing television, indicating that they have no reliable fix for it and that it does in fact have a latent defect that cannot be effectively repaired. Sony has not made any reasonable attempt at compensation or settlement in this matter. Their only response has been to attempt to sell their customers another television. They apparently will not, however, stand behind the quality of their replacement product for more than one-year, making their affected customers again vulnerable to another catastrophic failure when their limited warranty expires. Sonys apparent strategy is to weather the storm and hope that only a small number of customers will pursue a legal settlement, which may be less expense than offering a fair settlement to all of the customers who purchased these defective televisions. I therefore declined to risk spending any additional money on a Sony product and have been advised to file a formal complaint against Sony for the sale of a $3, 000 television with a latent defect that could not have been identified during the normal warranty period.
i have bought a Sony Ericsson Satio u1i and they said that there is an offer a free MBW 2oo Sony watch and when i try to use it with the phone it did not work with it and when i return back to the company they refuse to replace it and say that i have to give it to warranty repair and i did so and it has been there for a month now and nothing happen and when i complain to Sony Ericsson customer service they reply that this kind of mobile is not compatible with the watch although it was offered with it for free as they claimed
also they cheated me as they sell this mobile for me claiming that its the original one with internal memory 128 MB which i found later to be 77 MB and is made in china not in japan
I bought a sony I POD WALKMAN NWZ-W202 in the month of September 2009 from our local shopkeeper M/s. Jaggi Electrical & Contractors, Rawatbhata (copy of invoice enclosed). After exactly a five months, the left channel of Walkman stops functioning. When i tried to log a complain, to the shopkeeper he asked me to provide warranty card, which was also submitted to him during the month of January 2010, but the same was not found by him. As the walkman was deposited to shopkeeper for repair/replace, besides he returned back to us by saying that Warranty card is missing.
You are requested to direct your shopkeepr / distributor located at Kota (Rajasthan), India to repair/replace my walkman at the earliest possible - Pritam Singh, Rawatbhata +[protected] [protected]@rediffmail.com
Recently I bought A Sony PSP(Sr. No. 1049142) from Sony Center Wright Town, Madan Mahal Station Road. Jabalpur. And I was facing problems regarding conversion of files so I contacted sony Toll-free, but the problem persisted. Then I contacted Sony Exclusive Sadar Cantt. Jabalpur. And I met an executive named Amit who promised me for the solution charging 350 Rs. But afterwards the result came i.e. Cheating and Abusive language.
So Sir I have never been thought that I ll face any such kind problem in the exclusive.
Dr. Akashdeep Singh Bal
100 Ashok Nagar, Adhartal,
Jabalpur (M.P), India
My first Sony LCD TV is a defect product.
I have bought a set of Sony latest LCD TV Model KLV-40S550 on the spot with 4 x HDMI Port faulty.
I was told to have a "Free repair/replacement of parts" under warranty but is not entitle for a replacement.
It is really ridiculous to force me to accept a defect LCD TV which cost me $2999 in malaysia ringgit.
THIS IS MR SOUMIK CHAKRABARTI RESIDING IN NEW DELHI. I PURCHASE A SONY MUSIC SYSTEM MODEL MHC-RV55/Q. MY...
I have a Sony KDL52W4100 LCD TV, it is 18mth's old and the screen is burnt out . Sony service rep...
i sent 2260$ to Yunyan Guiyang Builded Leaf Economic Trade Co., Ltd but they havent replied to my email nor have they sent any goods.
can you please tell me how can i get my money back?
the recievers name was Bi Can Yang money was sent throught western union on the 18th of february mtcn [protected]
please tell me what can i do to report this to the chinese police.
khalifa al amri
this was the last email i got:
Sony Bravia XBR KDL-70XBR7 70-Inch LCD HDTV $680/pcs 2 $1360
SONY BRAVIA XBR Series KDL-52XBR9 52-Inch 1080p $510
SONY BRAVIA V-Series KDL-40V5100 40-Inch 1080p $390
free shipping + drop ship
dear friend, we use western union payment, so we can arrange shipment at once, only 3-4 days to arrive.
first name: Bi can
last name: Yang
country : china
zip code: 550004
Pls make payment asap. because i have prepared the goods and have contacted the express company, so we can ship the goods at once.
After payment pls send me the MTCN number,
I HAD GIVEN MY PATOP FOR REPAIR ON 11.02.2010, FROM THEN ON WARD I AM RUNNING TO THEIR SERVICE CENTER, TO KNOW THE STATUS OF REPAIR, EVEN I HAD COMPLAINT TO THEIR CUSTOMER CARE CENTER AND WAS GIVEN A COMPLAINT NO 4925788, NO ONE IS RESPONSIBLE TO INFORM THE EXACT STATUS OF REPAIR, WHEN THEY ARE GOING TO GIVE ME MY LAPTOP BACK, THE SERVICE IS VERY VERY POOR, WHEN I WAS BUYING THIS PALTOP EVEN FEW OF MY FRIENDS HAD SUGGESTED ME NOT TO GO FOR SONY PRODUCTS IN INDIA, BECAUSE OF THEIR POOR SERVICE, I HAD A SIMMILAR EXPERIENCE WITH THEIR DIGITAL CAMERA A YEAR BACK.
PLEASE ANYONE CAN HELP ME.
I HAVE SUBMITTED MY MOBILE PHONE SINCE 29.12.2009 FOR CHANGE OF BODY. MY WORK ORDER NO.115646 .THIS SONY SERVICE CENTER IS IN THANE ETERNITY MALL MUMBAI INDIA. SINCE 1 N HALF SERVICE CENTER PERSON IS SAYING BODY IS NOT AVAILABLE WITH US WE HAVE ORDERED TO COMPANY.
I FEEL THAT IN ONE N HALF MONTH BODY CAN BE MADE AVAIL BY ANY SERVICE ACROSS THE WORLD.HE ALWAYS SAYS IT WILL TAKE A WEEK TO COME N WIIL BE READY BY NEXT MONTH.
I FEEL THEY R IGNORING CUSTOMERS URGENCIES.
PLEASE TAKE SOME SERIOUS N QUICK ACTION.
I NEED MY MOBILE.
A laptop of Series SR was bought in July '09 with lines on screen during starting, shutting down and hibernating. Complaints had been made to the Sony distributor and a claim of software faulty was declared.
Due to the urgency of aboarding for studies and time constraint, laptop was brought overseas without sending into Sony Service Centre (Service takes 2~3 weeks).
4 months later, laptop was brought back to Malaysia for service. On the 19th Dec '09, SR was sent to Distributor and a claimed that 2~3 weeks of service time would be taken. On the 19th Jan '10, distributor called and said that laptop was available for collection. Upon collection, laptop was checked and a claimed of changing of LCD was made. However, obviously the problem of the laptop having lines during starting up, shutting down and hibernating was not solved at all.
A complaint was made directly to the KL service centre right after that. Staff from Sony said that they could only help me unless I send in my SR for the second time. On the 27th Jan '10, laptop was then send directly to JBS and a promise of 1~2 weeks of service would be taken. Calls were made to KL service centre for assurance and service tracking. KL claimed that it was due to the LCD and they were waiting for sparepart to arrive. A few complaints were made after a few days. a confirm date of 8th Mar '10 was given for the new LCD to arrive at KL. Due to the urgency, I requested a replacement or refund from Sony and they claimed that another 2~3 weeks would be taken for them to process it. However, I've already made myself clear that my flight was near to date and my laptop was still at KL waiting for the sparepart or replace or refund.
On 10th Feb '10, Sony service centre claimed that the LCD was fixed and they have already run it a few times for quality checking and so the laptop was sent back to JBS. Again, laptop still having the same problem upon my 2nd collection from service centre.
Upon the dissapointment, another complaint was made to KL service centre and laptop was then send back to KL again (for the 3rd time). After a few hours, KL staff called and claimed that the laptop problem was due to the specification and not all the SR having same problem.
On 11th Feb '10, staff called and said that no replacement will be done due to the specification of the laptop and ALL SR ARE HAVING THE SAME PROBLEM. Besides, a comment of " The problem of the screen is still the Quality Control tolerable range" was made from SONY. If there is QC, why only my laptop have such problem?
Another complaint of the loose LAN port cover was made at the same time. Nothing was done.
In December I made a game purchase from the Playstation Network online store. I paid for the game, which I then downloaded to my system. The first time I tried to use the game I got a screen saying I needed to download an update before I could use it. But when it got to the download screen it would get to 1%-2% then stop, and eventually time out. I retried the download many, many times, always with the same result. I had no problem downloading the game from the online store (I even redownloaded it several more times), and can download system updates, so the problem seems to be on the other end.
I contacted Sony support, and was given various things to try (firewall changes, NAT forwarding configuration, etc.) None of them worked. I was then told it was a 3rd-party game, and they sent me to the ActiVision support site. I contacted them, but was told they had nothing to do with that game, and the original publisher apparently went out of business in 2002. I again contacted Sony support and asked them to either correct the problem or give me a refund. I was told they were 'researching' my issue. After 2 weeks I sent another message to ask the status, and received an automatic reply saying that address did not accept emails, even though I'd used it before to reply to their requests. I finally sent another message from their Web site, with all the details from my previous messages. I received this reply:
Thank you for writing us regarding your purchased content.
The following Knowledge Center article(s) may help resolve your problem:
Article Title: Requesting a refund
Article Link: http://playstation.custhelp.com/app/answers/detail/a_id/344
That URL is to a Web page that says "All PlayStation Store sales are final (no refunds) per the PlayStation®Network Terms of Service and User Agreement."
This was my first attempt at making a purchase from the Playstation store, and will certainly be my last.
I purchased a Sony PSP model 3004 on 15th Feb'09 from Sony Centre, Palm beach Road, Vashi, Navi Mumbai. Sl no. of the device is 0274535 and the Tax Invoice no. of Sony Center is 6525/08-09
The PSP screen does not show the information correctly. I took this to the nearest service centre at Sri Sai in Sector 5 Vashi as this is in Warranty
The person refused to accept the product for repair just by looking at this and saying this is damaged. He said this can only be replaced by making 50% of the charges as the LCD has got burst from inside
There is absolutely no sign of any physical damage to the PSP. He refused to even give this in writing that he is not accepting the PSP because it is damaged.
I then complaint to their service head in Mumabai at Chandrashekhar.[protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com, [protected]@gmail.com
The response was again stating thatthe device is broken /damage the same cannot be consider in warranty services as per warranty term and condition.
I again informed that there is no sign of any physical damage. The LCD looks to be partly displaying the data due to its manufacturing defect and hence it must be replaced at no cost to me.
Despite several reminders to them they are not responding to my complaint.
kind regards // Prakash
Dear sir/ Madam
Respected officer, My mobile phone was stolen by somebody during a function, so i please request you to track my mobile phone.
Here with i am giving the details of my stolen mobile
My Name: MadhuPrasad
Address: Mr.Madhuprasad, Sababha, 16, Gousecolony, udumalpet, Coimbatore, Tamilnadu, India.
Phone model: Sony Ericsson- 6300
Make: Sony Ericsson
Last used no: +[protected]
E-mail communication: [protected]@gmail.com
Missed date: 21-Oct-2009
IMEI No: [protected]
with kind regads
Headphones - poor quality - lasted 1 month
Model No. NWZ-A726
I bought my Walkman around 4 months ago after much debate on choosing Sony over Apple (my previous choice over the years). Keeping my faith on Sony's high quality audio products I bought my Walkman. The initial month was great but over the 2nd month the headphones provided with the Walkman started to fail and after a week or so stopped playing on one ear (My Apple headphones though inferior in quality lasted me more than a year). Considering that Sony supplies quality premium products I was assured that I would get it repaired or replaced. But Alas! Sony service center representatives do not think it is part of the warranty and refuse to give me any consolation whatsoever. I have lost all faith on the SONY brand if this seems to be service and quality of products provided by your company. Apple was my first choice and now I think it should remain my ONLY choice.
Date of purchase: 27/08/2009
Date submitted to service center: 09/01/2010