Sony Customer Service Contacts
Japan - 108-0075
2235 Shepard Avenue East, Suite 700, Toronto, ON M2J 5C2
We feel the pain of others in the Sony-Qualxserv mess. We purchased a 36-inch Sony tube TV and had it installed in February 2006. In October 2009 the TV just shut itself off and would not come back on. Out of warranty of course, Sony told us to use their authorized repair service Qualxserv. After paying a $100 diagnostic fee the repair rep said it would be another $375 to do the repair, which we paid also upfront. The tech came out, the TV would work, but a couple of hours later it would shut itself off. Sometimes it would stay on for a couple of hours before turning off, sometimes for just a few minutes. We called the repair tech back again and again--everytime he came he would replace something or take something back to the shop and then replace it (the tech did try his best), but it was always with the same result--the TV would stay on for a little while then shut itself off. We called Sony to ask if this particular TV had a glitch, they told us that "it was not economical to repair this TV." But they offered us a Sony flatscreen at a "discount." We said that's fine, but shouldn't we get our repair money back since the TV was never satisfactorily repaired. The Sony rep became very indignant and said, "We didn't say it unrepairable, just not worth repairing. You have to the end of next week to decide on the flatscreen, we won't make this offer to you again!" So we decided to try the Qualxserv repair again. The repair tech continued to come out to our house every couple of weeks from October 2009 to April 2010. Then we thought, what if the problem is with the cable service? We called our cable provider who found no problem--the signal was strong and steady--we even hooked up one of our portable TVs to the cable location and it worked perfectly. So we called Qaulxserv again--this time we were told "We only have a record of coming out to your house ONCE in October 2009--if you want to talk to me any more you have to pay another $100 diagnostic fee and then the repair fee." (!) You can imagine how happy this made us. So we called Sony explained the situation and they said they would get back to us "that afternoon or the next day." Sony NEVER called us back, so when I called them back on three occasions their response was: "Well since we decided we weren't going to do anything for you we figured there was no point in calling you back. " Talk about having an apolectic fit! We then sent a letter and called Qualxserv and talked to a different rep, she at least was very understanding and was the only person who called me back. Unfortunately, she could only tell us that the higher powers at Qualxserv more or less said, "Too bad, they're over the 90-warranty from us, they have to start from square one with the diagnostic fee." So you can bet there will never be another Sony product in our house and we will steer clear of any product using Qualxserv as their "authorized repair service." Thanks! GS
Please avoid a electrical shop trading in camera, computers, and similar items
the shop is called ” Sony dreams” in benidorm these people at the shop will try to con anyone they tried to sell me a 1gb memory card priced at 294 euro, s which came down to 30 euro please take care
my name is Thirupathi Raja .D loss my mobile phone sony eriecson model: k530i silver 28 jan 2009. please trace my mobile phone find out information send me.
Company & Model: Sony Eriecson & K530i Silver
Invoice Number: TN/01910/00001/6035
Name: Thirupathi Raja .D
Father Name: Dhanabala Krishnan .A
Mobile Number: [protected]
Address: No. 20/19, Gandhi Nagar Main Rd, Sathumanagar, Thiruvottiyur, Chennai-600 019. Tamil Nadu
My receiver that is under warranty needed repair Sony had me bring it to a repair shop in my area ... Well it...
I’m writing to you to say how very disappointed that I am with the Sony customer
Service that I have received; I have been long time Sony supporter for years
Now, I have purchased over 8 Sony high end TV sets and other Sony products. My
Last purchase was the Sony KDS-70Q006 Qualia SXRD unit that cost nearly
$11.000.00 as you know this was one of your flagship models, I purchased the
Qualia unit on 11/03/05
This unit carries a 3yr standard factory warranty, which is still coved. I have
Been trying to buy the extended warranty for this unit for over a 2week now, I have two friends that bought the same unit
About 4 months before I did and just recently purchased the extended warranty
Without any problems, they only had about 2 weeks left on the factory 3yr
Warranty, I have called the same phone numbers they called which is
And I have talked with Kelly at ext #### and David at ##### and a John, I can’t
Get any customer service rep to call me back, my last call was with Kelly whitch
She was told by buy somebody in the office that they could sale me the warranty,
They just have to figure
Out have to enter it into the system. This is very disappointing, not only
That, but not to return any of my calls, that's not good business for Sony and
Customers liked me.
The only decent service rep that I have spoken with is the team at the Qualia
Support center, at [protected] they have be very understanding, and they are
The ones that gave me the number to call, it’s the same number my friends called
Also and was able to
Buy the warranty.
My last conversation was on 7/24/08 3pm with John and Daniel still no call back.
my dad received a msg on his mobile saying that by random selection his number has won 618, 000 pounds. the msg continued to say that he had to send a scanned copy of his passport and ID to 202 hammersmith road, london, uk. it also said that he had two options as to how to receive the won money, either by electronic banking or by courier service ans they even gave the option of three courier services. I mailed my dad's number and the code they sent in the msg to his phone and i receive an email giving me three forms to full out and return by the deadline date MArch 30, 2011. I was keeping in contact with a company rep. by email and he assured me that my dad's indentity will not be disclosed to anyone or use by con artists as i had asked how will his indentity be protected from such preys. i asked will i be getting the full amount of money since i would have to borrow money to pay the courier and i got a reply saying to full out the attached disclaimer form at any time convenient to me. i responded to the representative and said i never sent any info to you so why you send me a disclaimer form i also told him i will try but i am very skeptical about this whole scenario and my dad and i need help plz.
4 months ago, my went to holidays in Shanghai with my family. We took alot of photos along the 8 days 7 nights tours. My wife using a Sony digital camera bewly bought on 2010. I used a camera Casio which more than 5 years old. When I returning from the trip, I have no problem to download the photo from my old camera, but my wife have big problem. She is not able to up load a single photo from the Sony Sim card. 300+ photos completely unable to up load ! My brother in law brought the sim card ask for repair in the Penang factory. After 1 months the sim card was sent to Singpore for repair. After 1 months again they send my wife a new sim card for replacement without a single words of apologise ! How about the photos ? I cannot believe the world branded Sony company handle consumer problem like that ! I wish the " complains Board" brought up this issue to the top management of Sony in Japan ! We cannot tolerate world branded company have this kind of quality product and customer service attitude ! Please thank you !
dear sir/ madam,
i have purchased sony ericsson w205 mobile hand set six months back
in that mobile i cannot sent or receive text messages there is erron on it, so please kindly sent the problem solution to my email ID : b.[protected]@gmail.com .
thanking you sir
In short, I ordered a camera for my boyfriend's birthday only to realize that it was the wrong make and model. Customer, error, I know but generally it's customary for stores to allow you a 30 day return period, especially on the purchase of expensive electronics. I immediately went online to the sonystyle.com.au and filled out a form requesting information on how to proceed with returning the camera. The automatic message assured me that someone would get back to me within 48 hours. When no call came and no email was sent I called the customer service number and spoke with a representative.
He was a polite chap but wasn't really informed on the proceedings. Every time I would ask a question he'd put me on hold only to come back with some ridiculous reason as to why I cannot return the unused, unopened camera. After spending several minutes maintaining my position it became clear to him that I wasn't happy and wasn't going to go away. He then told me I could email sonystyle.[protected]@ap.sony.com as the service department does not take phone calls—bad sign right away. He told me service would be prompt, not so. I still haven't received the results I'm looking for and the email exchanges are below. I'm still waiting from a response.
Sent at 4:22 PM (GMT+11:00). Current time there: 12:22 PM. ✆
date Wed, Feb 16, 2011 at 4:22 PM
hide details Feb 16 (2 days ago)
I have just spoken with you customer service representative, J,
regarding a return of a camera I purchased through your online site
sonystyle.com.au. He said you be better able to assist me with this
The camera remains unused, untampered with and unopened. I will not be
using this camera as it is an incorrect model. I would like a full
refund for the camera in the amount of $279.
Per your Terms of Sale:
"Unless you notify Sony to the contrary by telephone, facsimile
transmission or telex within seven (7) days of delivery and such
notification is confirmed in writing within seven (7) days of its
receipt by Sony, the Products shall be deemed to have been accepted by
you as being in good condition and in accordance with the Sale Terms."
I received your product last Thursday (10/2/11). I had written to your
customer service department through your website over the weekend
requesting assistance. After receiving no response I called your
customer service line, where I spoke to J. He has informed me
that you will not accept the return based on the fact that the seal is
broken. I informed him that there is no seal, the package remains
unopened and I simply want to return it. He again liaised with your
department to then be able to tell me you would offer me an exchange
for the correct model. I do not want an exchange, especially with a
company who's return policies are as poor as yours—not to mention your
customer service. I can't even speak with a representative of your
department over the phone? I have to, again, write you an email to let
you know of my dissatisfaction?
I'm sorry, but I find this to be a poor business model. Please refund
me the full amount in exchange for a perfectly brand new, untampered
camera or direct me to someone who would be of better assistance.
Sent at 9:12 AM (GMT+08:00). Current time there: 9:24 AM. ✆
date Thu, Feb 17, 2011 at 9:12 AM
subject RE: H200124691
Thank you for your recent enquiry.
We would be happy to arrange a return on your product for exchange only. Unfortunately we cannot refund for incorrect choice.
Please advise if you would like us to proceed.
sender-time Sent at 11:01 AM (GMT+11:00). Current time there: 12:26 PM. ✆
to "Sony Style (AP - Australia)" <SonyStyle.[protected]@ap.sony.com>
date Thu, Feb 17, 2011 at 11:01 AM
subject Re: H200124691
hide details Feb 17 (1 day ago)
Thank you for getting back to me. I do not understand why you cannot
refund me based on incorrect choice. Customers make errors all the
time when purchasing products—it's part of the business. You have to
be the only company I've ever heard of that does not refund a customer
for notifying you of the error immediately. Is there someone else I
could speak with? Please advise.
sender-time Sent at 12:08 PM (GMT+11:00). Current time there: 12:26 PM. ✆
to "Sony Style (AP - Australia)" <SonyStyle.[protected]@ap.sony.com>
date Fri, Feb 18, 2011 at 12:08 PM
subject Re: H200124691
hide details 12:08 PM (18 minutes ago)
I haven't received a response to my email from yesterday so I am just following up. I appreciate that you're busy but I'd really like to speak to your supervisor, so please just give me the contact information and I'll leave you alone.
I bought a Sony Ericsson SPIRO hand set from UniverCell on 20/11/2010.
within a few days the complain started.1.hHanging, 2. message out going service is not there due to memory full, 3. for incoming messages also the same problem.#/4 times I went to the show room (UniverCell, Nagercoil) .Every time they did some minor repairs only. No permanent solution.I am fed up of this business and told them this is a defective handset so please exchange and give me a new hand set.They are not agree and not doing that also.Is it not a cheating case ? They took 4711 rupees for the set.
If this site is really effective Please immediately take action and let me get a new handset.
I called up a service center in Andheri west (previously located in Sagar Tech Plaza) who claimed to be Sony authorized service centers for a complaint in my Trinitron TV. These people said they will send someone to check the complaint. They did send one guy who did not know anything, took my board and told me that he will call with the estimate for the repair. He called me up and said its 2500/-. My brother said its too much. Tell them to bring it back and keep it as is. These third class thieves took 200 rupees for keeping it back and then left. After 1 day I called my Local TV guy to take a look. Guess what? The thief's at Sony service center had given me someone else's board. I called them then and there and asked them to give me my board back. The Manager Hari Bhai (don't know why they call this fool Bhai) told me its my own board and that some transistors were misplaced. I told him I don't care and that I want my original board back. I kept on calling for three weeks, close to 250 calls, spent my money, time, showed these third class people courtesy and talked to them nicely. However, they did not even send one guy.
He kept on giving A class excuses that the technician is admitted in the hospital and is unable to come to work. Now, its been 2 months, I am at a fix. I want to file a consumer court case against these crooks (I have better words in my mind against this kind of filthy people). The TV was worth 26, 000 and now its just a piece of garbage.
What kind of service does Sony provide? I used to vouch for Sony products, no more. You guys are also bigger thieves who employ this kind of filth to do service work. I will never buy anything from Sony again ever and anyone who reads this - understand one thing. Sony employs this kind of thieves because they themselves are bigger thieves. See you in court, Sony
PLEASE READ THIS: I purchased a Sony Vaio VPCEB2Z0E laptop in October 2017. Almost immediately I noticed that...
On 10th Dec 2010 I travelled from Dubai to Mangalore by AirIndia Express (IX814). I purchased a 32" Sony LCD from Dubai. In Dubai Sales man told that 32" TV is Duty free, but in Mangalore airport customs officer they ask to pay Rs. 8000/- for that. I purchased TV for Dhs. 1499/-. which is around Rs. 18000/-. More that 3 hours they argue with us. I refuse to pay Rs. 8000/- and told that I'll complaint about this . The custom officer Mr. Damodaran behave very rood with us. He used bad words and harassed a lot. I was travelling with my wife, my mother (60 +) and 40 days baby. After a long arguement he made challan - in which he mentiond LCD, used electronic(my old laptop, my mobile) and house hold items. Where as he is not suppose to charge for mobile and house holds. From Rs. 8000/- how he made challan for Rs. 1803/- ?
I called Sony support about my television and the representative said that it had been included in an extended warranty and that the specific problem I was having was covered. He proceeded to tell me a technician would contact me in the next day to come to my home and evaluate it for free. If the problem was verified, I would receive an advanced exchange with a refurbished model or a large discount on a new unit. When the technician called he said he would not be able to come out for free without an accommodation number and that the representative shouldn't have told me that. I then called Sony back for this number and the representative forwarded me to a customer relations representative who told me that the verbal exchange was fully documented and that I was indeed told that I would get the unit evaluated and exchanged for free or receive the discount, but that the offer was not valid. So now I would have to pay for the evaluation and the repair if I wanted my issue resolved. Needless to say, I was very disappointed with the level of dishonesty and incompetence from a company as large and successful as Sony. I will definitely be escalating the issue. If there are any other venues I can find to explain my position, I would appreciate feedback. The representative falsely stated that he didn't have a supervisor and that I have no other recourse than to speak with him and accept his solution.
Vaio Laptop needing repair for greater than 6 weeks. To date Sony has told me I would receive a box on 3 different occasions. I have been lied to, told "that's the way it is, any other questions". Complete disrespect and the WORST customer service I have ever encountered. I would prefer to deal with an angry convenience store clerk before having to deal with Sony ever again. Technical support, teir 2 customer relations, and National Consumer Relations are the groups I have dealt with. I want to be reimbursed for my defective laptop! I have approached my attorney who has successfully represented at least 1 consumer with similar issues against Sony. I am looking for an address and phone number to have registered correspondence sent to Sony.
I have had this laptop for about 10 months. In that time there have been 2 major repairs. Motherboard (twice), fan (twice), keyboard (once), hard drive (once), and other items to numerous to list. This product overheats where the surface temperature that makes contact with my lap has gotten to great than 170-180 degrees F. It also locks up. If anyone has the info I asked about earlier please feel free to contact me.
For the past 25 years I have purchased only Sony products for my home (TVs, VCRs, DVD, Sound Systems, etc...
I bought a sony digital camera 3 days back (Model DSC S-2000 from a reputed dealer. A hasty demo was given by the dealer. When I came home and took some snaps, thee was a pink colour tint on LCD which was quite diffuse. I dialled to the dealer but he told me to visit the repair centre. Despite a condition that if product is defective and returned within 7 days, it shall be replaced, the dealer refused to entertain. I was told to get it repaired. Why should I buy a defective and unusable product for a high price? This is presumably a big brand but delivers very low grade defective products. MY ADVICE TO ALL IS "NEVER BUY SONY PRODUCTS".
I received a text message stating that i have been awarded 500000gbp and ref no sep7102 and was ask to reply...
I received a $75 sony gift card for the express purpose of purchasing "ebooks" which I have done many times. I went to the website, ordered 11 ebooks, went to check out, only to be told that my gift card had not been activated. Called sony - twice - and verified online - gift card had $75 balance. Finally was told that the gift card could not be used to purchase ebooks - even though you can access the "Store" and place ebooks in your CART from the website...you can't use the gift card. Go figure. After multiple calls to Sony, it was suggested that I purchase another reader or accessory or something I didn't need...then return it...and see if I could get a card that would work to purchase ebooks. Now, that is GREAT CUSTOMER SERVICE, DON'T YOU THINK? When I told them I wanted to write a letter to complain, I was informed that there really wasn't anyone to write to who could help me. They won't let me send back the sony style gift card to be replaced by a sony ereader gift card - even though they are the same people - guess that was too difficult for them to comprehend.
So, long and short...I WILL NEVER BUY SONY AGAIN. And I now understand why $5 billion in gift cards go unclaimed each year, according to a 12/9/10 article...How much do gift cards suck? GIVE CASH OR A CHECK FORGET THE GIFT CARds...
I bought a notebook from Sony Malaysia's agent on 13-02-2010 at Midvalley.In June 2010 there was a problem with the notebook's hard disk. I sent the notebook to Sony Malaysia's service centre in Midvalley somewhere in June 2010 and after leaving the notebook with them for about a week I was informed that there is nothing wrong with the notebook's hard disk.On the 03-01-2011 the hard disk refused to boot and since I am working overseas in Abu Dhabi, United Arab Emirates I sent the notebook to Sony's Middle East Agent for repairs as I assumed it would be covered by the manufacturers warranty since the notebook is less than 12 months old.The Sony agent in Abu Dhabi informed me on the same day that the hard disk in the notebook has spoilt and needs to be replaced but they were unable to do it because I was informed by the Sony representatives both in Abu Dhabi and Malaysia ( By phone) that the manufacturers warranty for replacement of any faulty parts is only valid in the country of purchse (i.e Malaysia) but there is a free 12 months international service warranty .This information should be informed to the buyer before the product was purchesed and not when there is a fault with the product.It means that if a tourist from Europe were to purchase the same notebook that I did and if it broke down or malfunctioned in his home country then the tourist will have to fly to Malaysia to repair the notebook.Does this make any sense or not? Please advise