I agree, stay away from Sono Bello! I went there for a free consultation, and subsequently went for 2 other consultations with "real" plastic surgeons before selecting a doctor for my procedure. The experiences at the other two offices were different as night & day from the high pressure cheesy sales tactics at Sono Bello.
First of all, I was told at SB that I would not even meet the doctor until the day of surgery! That alone should be enough to make you run away. My consultation was with a saleswoman who has no medical training and frankly lied to me on many points (including volunteering that they have "never had a case of lidocaine toxicity" when in fact I learned later that they had - a woman had recently died after surgery at SB.)
There were so many other lies and half-truths, and a lot of pressure to put a deposit down right now to secure a spot, fully refundable up to 2 weeks before the procedure. Stupidly, I made the mistake of putting down a deposit only because of the full refund assurance, and some concern about scheduling - and when I called hours later that day to say the timing would not work and I wanted to cancel, I got put through the most unbelievable run-around for over a week before they finally did issue a refund. Very sleazy business practices.
Finally, you would think at least their pricing must be good, given that they are all about ramming as many people through their system as quickly as possible - but no, they actually wanted $7000 for a procedure that two other highly regarded surgeons offered for only $4000!
Do yourself a favor, maybe save your life, stay away from this place!
The complaint has been investigated and resolved to the customer's satisfaction.