Snapdeal — waiting for refund for undelivered item
Order Placed on 1-May, IPhone 5S with snap deal.
Order ID [protected] as committed delivery should be within 5may to 7May
Raised first complaint online [protected] but no update on 6-May
Called snap deal customer cared on 7 multiple and they promised it will be deliver before 8:00PM on 7-May.
Raised complaint with their courier partner GOJAVAS complaint number 851075 on AWB No. UNISDEXNP815383n on 7 may but they will also not able to track the order.
08-May I cancel the order via online as well as by calling customer care. As per snap deal it will take 24 hrs to process.
I called again snap deal for checking cancelation status now they said. Until we received back the material we will not be able to process your refund.
I called on 11-05 but this time we have new answer it will take 6-8 day and can be settle on till 17
I have question who is going to pay my credit card bill. For that material which I have not received.
I have not received the consignment the why should I wait for the material to reach back to you..
Even your team is not able to track where is consignment
I have next option to go to consumer forum now.
I need my money back..
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