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Snapdealwaiting for refund for undelivered item

1
S Review updated:

Order Placed on 1-May, IPhone 5S with snap deal.
Order ID [protected] as committed delivery should be within 5may to 7May
Raised first complaint online [protected] but no update on 6-May
Called snap deal customer cared on 7 multiple and they promised it will be deliver before 8:00PM on 7-May.
Raised complaint with their courier partner GOJAVAS complaint number 851075 on AWB No. UNISDEXNP815383n on 7 may but they will also not able to track the order.
08-May I cancel the order via online as well as by calling customer care. As per snap deal it will take 24 hrs to process.
I called again snap deal for checking cancelation status now they said. Until we received back the material we will not be able to process your refund.
I called on 11-05 but this time we have new answer it will take 6-8 day and can be settle on till 17

I have question who is going to pay my credit card bill. For that material which I have not received.

I have not received the consignment the why should I wait for the material to reach back to you..

Even your team is not able to track where is consignment

I have next option to go to consumer forum now.

I need my money back..

Snapdeal
Snapdeal
Snapdeal
Snapdeal
Snapdeal

Responses

  • O
      May 11, 2016

    Dear Shailendra,

    Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

    Regards,
    Team Snapdeal

    0 Votes

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