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Solopress Customer Service Phone, Email, Contacts

Solopress
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1.0 5 Complaints
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Solopress Complaints 5

ComplaintsBoard
C
9:47 am EST

Solopress steer clear

Absolute cowboys. This shower (I nearly put company then but that would be an insult to descent business owners around the country) has cost us time and money. Starting with the so called salesperson Jamie Barret, he has done nothing but blatantly lie to us all along despite numerous phone calls he has completely wasted our time. We decided to call the customer service team (very much a play on words) which consisted of a guy called Wesley Irwin he epitomises this outfit, he was rude and obnoxious, his opening gambit when I told him I had a complaint "go for it mate" it went further downhill after that, once asked what the name of the CEO was he replied "I dont know you can find out on google". Another call to the sales team to ask to speak to the sales manager resulted in no call back. Left messages for Andy Smith and Aron Priest still nothing. We have now gone to a descent professional print company as this lot are clearly not. If I ran this business I would be absolutely ashamed of myself but I guess this will be another bad review amongst many. Do yourself a favour and steer well clear they don't deliver.

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L
6:05 am EDT

Solopress Awful service

They don't care about their customers. I've been a regular one, but I'm gonna stop it. Done with them. They are super nice when trying to seduce you with their service. They will be the cutest ones. But once you paid you may forget about a good attitude and you will mean nothing to them. Serious reality.
But on the other side, I'm glad I found out about it and now I won't spend a minute on dealing with them. goodbye, Solopress

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J
7:05 pm EST

Solopress 170gsm leaflets

Placed first order of 1000 170gsm glossy leaflets and received no problem. Was very happy with this order. Placed 2nd order of 5000 170gsm glossy leaflets and received poorer quality leaflets as they felt rough amd not glossy with poor colours as well as a white border on each leaflet. I complained to customer service and advised them of the problem. Tjeybasled me to send one from the first order and one leaflet from the second order which I did. Their response is that it is the same quality and also same colour. So basically they are saying I am slightly colour blind and I have lost feeling in my fingers! This is totally bad customer service and they have not even bothered to provide me with a solution. So I've just wasted £90 on leaflets that I don't want. They don't seem to understand that with business, marketing has to be perfect otherwise we lose customers! Really dissapointed in solopress

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Is Solopress Legit?

Solopress earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Solopress to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Solopress is known for their high standards and safety. If you're thinking about dealing with Solopress, it's wise to check how they handle complaints.

We found clear and detailed contact information for Solopress. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for solopress.com can be seen as a positive aspect for Solopress as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Solopress's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Solopress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Solopress have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Solopress and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Solopress protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
R
4:42 am EDT

Solopress Rude and unprofessional agent

I was disappointed in the company www.solopress.com. I have ordered business cards from them and placed the order online, but I decided to check it and called to the customer services. I was shocked when the customer services agent twice has hung up and spoke in rude voice with me. As well as he told me nothing about the order. It isn’t great at all. Better run from this terrible staff.

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E
E
Emma Young
Southend On sea, GB
Oct 02, 2015 4:22 am EDT

Good morning,

I am sorry to hear this, are you able to provide contact details so we can call you to discuss this further?

Kind regards,

Vicky Stevenson
Customer Service

ComplaintsBoard
V
7:02 am EDT

Solopress Fraudulent charges

The website www.solopress.com is total rip off. I haven’t ordered from them or used their services, but couple of weeks ago they charged me for the some product. When I reached the rep, he told me that I ordered coconut oil from them. WTF? I told them that it was mistake, but he refused to listen to me. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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Emma Young
Southend On sea, GB
Oct 20, 2014 1:08 am EDT

Dear Vazzoily,

I believe there has been some kind of mix up.

We are a UK based printing company and do not sell coconut oil.

Please can you provide more information, my email address is help@solopress.com

Kind Regards
Emma Young
Customer Service
[protected]

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Overview of Solopress complaint handling

Solopress reviews first appeared on Complaints Board on Oct 18, 2014. The latest review steer clear was posted on Jan 11, 2019. Solopress has an average consumer rating of 1 stars from 5 reviews. Solopress has resolved 0 complaints.
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  1. Solopress Contacts

  2. Solopress phone numbers
    +44 170 246 0047
    +44 170 246 0047
    Click up if you have successfully reached Solopress by calling +44 170 246 0047 phone number 0 0 users reported that they have successfully reached Solopress by calling +44 170 246 0047 phone number Click down if you have unsuccessfully reached Solopress by calling +44 170 246 0047 phone number 0 0 users reported that they have UNsuccessfully reached Solopress by calling +44 170 246 0047 phone number
  3. Solopress emails
  4. Solopress address
    9 Stock Road, Southend-on-Sea, England, Essex, SS25QF, United Kingdom
  5. Solopress social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Solopress Category
Solopress is ranked 27 among 159 companies in the Unauthorized Charges category

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