Sleep Country Canada review: Warranty not honored

I was always a loyal customer of Sleep Country. I purchased two beds within the last 10 years. They are the type that lift your head and feet, plus many other products. I purchased these as I am a senior to help me as I age. Today I’m unsatisfied and disappointed. I purchased a Tempur - Pedic mattress which is still under the 10 year warranty from Sleep Country. I trusted that Sleep Country would honor their 10 year warranty. To date my mattress has dipped, sagged, and completely collapsed. The condition is so bad that when getting out of bed I felt like I could slide off the bed onto the floor. This is a HUGE safety risk as a senior and defeats the purpose of why I had initially purchased the mattress. I have recently had hip surgery, and as the mattress is no longer supportive, I now need my family and friends to help me get out of bed. I found Sleep Country Customer Service staff to be rude and not compassionate. They are refusing to honor their 10 year warranty. Once I found out they would not replace my mattress they made it very difficult for me to speak to a manager to resolve my complaint. They then claimed my mattress had “stains”. This is untrue, there are no stains, and I have always used a mattress protector. I regret purchasing this defective product that Sleep Country refuses to replace or return under warranty. I am dissatisfied and unhappy with the mattress and the customer service. Sleep Country is now leaving me vulnerable to harm due to the mattress now being a safety risk with my mobility. I am seeking to have the mattress returned for full price or replaced to a non-defective mattress.