Palo Alto, California
United States - 94304-1214
Skype is a fantastic service, when it works. Pray that you have no problems because support just does not exist. They copy and past default answers, my guess is that they dont even bother to read your message prior to sending junk back.
Skype is not free, I pay about 40CAN$ every month and expect to get a decent support if needed.
REALLY BAD SERVICE.
My problem is that SKYPE IN is not working weel when it forwards the call to my mobile (Skype out). And they send solutions on how to test my computer's speakers... what the hell???? Even with my computer off the problem happens, can't blame that one on windows...
Check my message and their reply on top:
> Thank you for contacting Skype Support.
> We apologize for the delayed response. Our goal is to respond to all
> customer e-mails within 72 hours, however due to a recent increase in
> inquiries it has taken longer to respond to you.
> Thank you for your understanding and patience.
> We are concerned to hear that you are experiencing sound quality
> problems while calling with Skype..
> I have compiled a list of different solutions for you that resolve some
> of the more common problems relating to sound issues while calling with
> NB! These steps can be carried out separately and in any order, so if
> you are unable to complete any of them just move on to the next one.
> First of all, can you please test if your microphone is working properly
> in MS Windows. You can do this by going to:
> Start > Program Files > Accessories > Entertainment > Sound Recorder and
> make a short recording (make sure there is something to record, your
> voice or music etc.) then play it back. If you can hear what you just
> recorded then everything is working as it should.
> Next, please ensure that the following are up-to-date:
> ? Windows with the latest Service Packs and updates, available from
> ? Device (sound, video, motherboard etc) drivers (those can be found on
> the device manufacturer's website - contact the manufacturer/vendor of
> the device for more information)
> ? DirectX - the main multimedia part of Windows. The newest version can
> be found at: http://www.microsoft.com/windows/directx/default.aspx
> Once you have done all of the above it is time to make a test call to
> see if your problems are sorted. Here are the instructions for test
> Log in to Skype and search for the username "echo123", the Skype Call
> Testing Service, from the ?Search Contacts? cell and call then follow
> the instructions you hear. At the end of this call the sound issues you
> were experiencing should be resolved.
> You may need to make sound adjustments during this call. If this is the
> case, click on the "headset" icon at the right of the call window to
> open the sound settings. Adjust the settings in the new pop-up window
> till you have the correct device selected in the drop-down box and the
> respective ?slider? starts flashing green, indicating that sound is
> detected and working. You can also access Skype?s sound settings by
> going to Tools > Options > Audio settings.
> Sometimes these problems remain doggedly persistent, in which case go to
> Tools > Options > Audio Settings and uncheck the box ?Let Skype adjust
> my sound device settings?. You may need to restart Skype for this
> settings change to take affect, after which you should repeat the call
> to ?echo123? to see if this has solved your problem.
> If after carrying out all the steps above you are still experiencing
> sound problems, then it is likely that the problem lies within MS
> Windows (or alternative OS) itself. You can find detailed instructions
> for sound improvements in Windows here:
> We hope this has resolved your issues and we greatly appreciate your
> patience and understanding regarding this matter. Should you need any
> further assistance or have additional questions please do not hesitate
> to contact us again.
> Thank you for choosing Skype to call the world.
> Best regards,
> Oliver - Skype Support
> Skype Customer Support
> Visit www.skype.com for latest news, updates and tips.
> Original Message Follows:
> Name: rubelfort
> Skype Name: rubenelfort
> E-mail: propaganort.med
> Topic: Technical
> Subtopic: Other
> Subject: Skype in problems - 3rd request for support
> I have sent 2 messages in the past and got no help. This is VERY BAD
> My skype in / skype out is not working. I have a number in Brazil and
> for about 2 weeks now when people call me the call does not work. I see
> the incoming call on my computer, then my mobile rings (the call is
> forwarded) but I cant hear and people in Brazil cant hear me. It takes a
> few calls to complete.
> Last time I asked for support you asked for detailed time when the
> errors occurred and despite sending the information got no answer from
> you. Skype support is very bad, you should improve it.
> My skype in number 55 11 37xx-4695
> Las call detail:
> [1:23:19 PM] *** Missed call from nani cel. ***
> [1:23:21 PM] *** Call ended ***
> [1:23:28 PM] *** Missed call from nani cel. ***
> [1:23:30 PM] *** Call ended ***
> [1:23:48 PM] *** Missed call from nani cel. ***
> [1:23:50 PM] *** Call ended ***
> [1:24:26 PM] rubens belfort: Call again, skype is not working well
> [1:25:04 PM] *** Missed call from nani cel. ***
> [1:25:06 PM] *** Call ended ***
> [1:25:21 PM] *** Missed call from nani cel. ***
> [1:25:23 PM] *** Call ended ***
> [1:25:36 PM] *** Missed call from nani cel. ***
Skype service is best for personal use, but businesses really need to be well-aware of the low level customer responsiveness that skype offers.
they offer unlimited long distance package to us/canada. $2.95 per month for 10000 minutes, when you can use the service for 6 hours of dialing BUT cannot dial more than 50 numbers a day. for an end user, this is pretty ok, but for businesses, this doesn't work although they have a business control panel offering.
The worse part is that there is no technical support number. if you read the forums on skype's own site, you'll see thousand of complaints of the business control panel being blocked without notice from skype and then there is no one to resolve the matter. you cannot call any helpline. you only have two options, either to post your problem on skype forum, or contact customer service by mail. you get an acknowledgement of receipt of complaint promising a resolution within 2-4 days. but weeks pass by, and you dont hear from them. your mails are never replied. you'll be really lucky out of the lot if you hear back from them.
i lost around $4500 as incidental damages, which i cannot claim, but at least i can suggest others not to use skype for your businesses. trust me, you'll never get any support.
So..long story, I'll try to keep it short.
On dec 8 2008 I recharged my wife's Skype-out using paypal.
On the 12th suddenly I see another payment go off my paypal.
Seems they invented 'auto-recharge', which was not apparent when loading, and is on by default.
I contacted paypal to get refunded, logged a complaint that the payment was unauthorized: they referred me to Skype.
Logged a complaint with skype asking for a refund.
They blocked my wife's account then...
Since then have written tons of mails, and get a reply if I'm lucky after a week, apologizing for the inconvenience, and asking for the same info over and over again (transfer ID, skype ID etc.) which I put in the first mail, and have the whole mail-string attached every time I write a new one.
It took support 3 weeks(!!) to unlock my wife's account.
Then they claimed the second autocharge payment has been refunded to paypal, and if there still is a problem to contact paypal.
So I contact paypal, who claims payment is on hold with skype. Same company, right? Both E-bay...
Now, 8 weeks later, still get send from one to the other. Replies on mail still takes 1 week for Skype, paypal generally within 2 days.
I'll be happy to provide the immense mail-string if needed.
I used to think Skype was the best the internet had to offer, but now treat this no more serious then a toy, and would certainly not recommend anybody to depend on it, neither to spend any money on it.
Some cold shower..
Surfed the net for skype complaints, found tons of similar stories.
I purchased the "Unlimited World" program from Skype, that offer conferencing service, for one year on April 27, 2008. They also have “Fair Usage Policy”; subject to a fair usage limit of 10, 000 minutes per user per month. Once this limit is exceeded Skype will charge normal SkypeOut rates and a connection fee for any additional minutes used. In July 2008, they suspended my program and at the same time they charged me for all calling. I had be charged extra $50.00 in July, extra $80.00 in August and extra $25.00 in September. I could use ONLY for few days in October 2008 and January 2009. When I complaint about it. There is no way to reach them but email only. It usually take a week for getting respond. Their answer stated that if they found that calls make from account more than 6 hours in a day. They will suspend the account. But they didn't refund the money.
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