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Skout
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www.skout.com
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4.3 1257 Reviews

How responsive is Skout's customer service?

9 Resolved
233 Unresolved
Very poor 🤒
We don't know much about how Skout handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Skout and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Skout reviews and complaints 243

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Newest Skout reviews and complaints

ComplaintsBoard
F
5:45 pm EDT

Skout Cash out

It tooks 1month now for the diamonds I cash out. Since November 6, 2020 its still On Hold. I have no idea when to release the money.

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K
7:22 pm EST

Skout My account

My account was banned and my phone won't let me send an email for some reason. I don't really know why I was blocked, but I have re read the terms and conditions and promise to be more careful going forward if you will grant me my account back. I am 18 years old so I am able to use the app. My birthday is May 14, 2002. My name is kendall and the email associated with the account is [protected]@gmail.com.

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Bendeco
Mansfield Park, AU
Apr 13, 2021 5:23 pm EDT

Hi, I have been blocked from Skout. I don’t believe I deserved getting booted off your dating app. I had met some fantastic people and made quite a few good friends on here and I would like to continue to do so. Could u look into allowing back please?

ComplaintsBoard
B
12:41 am EST

Skout I cant delete pictures.

There are old outdated pics on my profile I want to remove but I can't. I deleted them so many times but they come back once I leave that page. This has never happened before so I dont understand what I need to do to delete the old pictures and upload some new ones. I don't want to be considered a cat fish because of old pictures please can someone assist me

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K
11:31 pm EST

Skout Account been blocked after spending money

I been a member of skout for awhile I brought coins before in past I go live I hit my 1.4 mil nearly and gifting keval 41
I purchased coins and spent real money.
I went live the other night came of went sleep came back on then my acount was blocked for no reason I contacted skout they said I violated the terms of use but I never have.
I contacted again to fight against this as I spent money and this was not fair they kept sending me the same email I ask them what terms and they will not tell me. I'm very annoyed with this as I never broken anything and the fact they refused refund and refused to ghve me my acount back is disgusting i feel like I been scammed

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L
8:17 pm EST

Skout Someone misuse my contact number

Dear sir

My id name is lovely on skout some one misuse my no [protected] created fake account (siya mumbai ke bar dancer) & a girl pic & mention my mobile no on live. Please block this a/c ASAP

Thanks

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A
7:15 am EDT

Skout Cant log into my account

I was chatting with people sleeping clean conversations

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V
6:10 pm EDT

Skout Blocked my account for no apparent reason... I have $ on there.. Diamond s and coins..

I don't know what is going on with this app yesterday and this morning but I tried to purchase some diamonds splash credits and when I paid for it it showed up through my phone sent me a text message that it had went through and did so on the Play Store well when I went to get on there and the credit / diamonds were not applied

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S
1:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skout Email blocked

I was online yesterday, but this morning when I tried to login it said my email address is blocked. Why is this so?
Shianne De Kock
shi.annie.[protected]@gmail.com

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J
11:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skout Request to unblocked my email address

Greetings skout family,

I just wanna humbly ask for your help for my email [protected]@icloud.com to unblocked it since it's block for some reason and I can't access it anymore. I have 200$ cashout on hold there since I do stream always. I hope soon I can open and recover it again since I miss to go live and I really do enjoy skout. Thank you and I hope you will let me enter and recover everything again under this email [protected]@icloud.com

Thanks for your kind consideration . May god bless you and skout family ☺️

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A
10:45 pm EST

Skout I cant convert my diamonds into coins even my credits.

What is the other option to convert my diamonds into coins?

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J
2:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Skout Skout blocked account

Why wadvi blocked, ? I pored a ton of money into this app only to hsve my account blocked!@!

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J
11:40 am EDT

Skout Scout banned me

I go and spend $150 on coins to level up and probably have spent over 2grand in less than 2months on the app and i get blocked for absolutely no reason? Why? Is this how the big spenders are treated? Was planing on continuing buying giftes for a while on scout but you guy bane my sccount account for doing absoultly nothing wrong.. i would hope you see my point. I would hate to go somewhere else and start over spending a ton of cadh with them... [protected]@gmail.com..

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J
5:40 pm EDT

Skout Login

My account was just created today, I used the Sign In with Apple option...I was on it using it when I got booted off and when I tried to sign back in I couldn't. I've tried multiple times and I'm not exactly sure what's going on.

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M
10:15 pm EDT

Skout skout app

I have never used this app and yet i got a text from someone in spanish trying to meet up with me. Someone on your platform is using my phone number to commit some sort of fraud. I demand my number be removed from whatever list it's on and the entity using it be deal with. i have included a screenshot of the text interaction with a user of your app.

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S
8:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skout Skout

I was blocked and do not know why. I have grown my profile to 730k diamonds and have worked so hard towards building myself only to be blocked. However i did make a complaint to Meetme support last week threatening to pursue further steps because they have not sent me my $200 cash out for over a month ago but instead give me the run around and never answer phone calls. I will take all necessary steps to pursue this if necessary.

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K
12:35 am EDT

Skout Misuse of number

Hi,
Sir/madam,

Someone used my number in skout I got a verification code I accidently shared the otp.that was a mistake done by me.I think user used my number.when iam trying to sign up it is showing invalid I know my number is valid +91[protected].this happened 1 year ago, iam requesting u from bottom of my heart to please remove my number permanently.I contacted the support team got no response.i dont want to suffer from this u can contact me through this mail.please give a response after the problem is sloved.

Thank you

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F
8:05 am EDT

Skout My email blocked

Hello.
My account suddenly has been blocked while im chatting without any reason.
I have many friends there I can't contact them without my skout account, i have no other possible contact account for them, it's really an important for me.
I would like to know the reason at least or to unblock my account please .

My account is : [protected]@hotmail.com

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G
1:27 pm EDT

Skout (skout account) permanently closed for violating our terms of service

As the subject line indicates, my account was terminated. There was no notice of this being done. So I wasted two days trying to correct not being able to log in. I have asked for what violation I'm being accused of, and haven't gotten an answer.

I am an 88 year-old, retired college professor, with Facebook and other social accounts. I have NEVER been accused of violating Terms of Service.

Premium Monthly Subscription, June 3, 2019 to the present

George Cossman ([protected]@gmail.com)

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R
3:55 am EDT

Skout Too many attempts

got notified that my account been blocked for too many login attempts, but I never fail when I did the log in, and this is strange. Could you help me to unblock?
Email : [protected]@gmail.com

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H
3:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Skout someone is using my phone number on skout

I got a skout code verification texted to me. I dont even know what skout is but should i be concerned someone has tried to use my phone humber to creat a skout account? is that even possible without me knowing? I share the verification code with someone online and he is using account on skout.im not using that account.please help me.please delete my number from skout account.

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Skout In-depth Review

In summary: Skout presents itself as a dynamic social networking and dating application that emphasizes user interaction and community engagement. It offers a range of features designed to help users meet new people and expand their social circles. While the app has a strong user base and various communication tools, there are areas where improvements could enhance the overall experience.

Overview of Skout: Skout is a social networking platform that doubles as a dating app, allowing users to connect with others based on location and interests. It's designed to foster friendships and potential romantic connections through a variety of interactive features.

User Experience and Interface: The user interface of Skout is fairly intuitive and easy to navigate. The design is modern and engaging, which encourages users to explore the app's features and connect with others.

Registration Process and Profile Setup: Signing up for Skout is a straightforward process. Users can create a profile with basic information and a photo. The profile setup allows for personalization, which can help in making connections that are more meaningful.

Features and Functionality: Skout offers several features such as "Shake to Chat," which connects users to others who are shaking their phones at the same time, and "Buzz," where users can post updates and photos. The "Meet Me" feature operates similarly to other swipe-based matching systems.

Safety and Security Measures: Skout takes the safety and security of its users seriously, with various measures in place to ensure a secure environment. Users can report and block others, and the app includes privacy settings to control who can view their profiles.

User Base and Demographics: Skout boasts a diverse user base, with millions of users worldwide. The app is popular among young adults looking to expand their social circles and meet new people.

Communication and Interaction: Users can communicate through instant messaging, photo sharing, and virtual gifts. The app also allows users to comment on each other's posts and updates, fostering a sense of community.

Quality of Matches and Friend Connections: The quality of matches on Skout can vary. Some users find meaningful connections, while others may encounter more superficial interactions. The app's emphasis on user interaction helps in building a network of friends and potential dates.

Mobile App Performance and Accessibility: The Skout mobile app is generally reliable and accessible on both iOS and Android platforms. It is optimized for mobile use, making it easy for users to stay connected on the go.

Customer Support and Service: Skout provides customer support through a help center and email. Response times can vary, but the support team is there to assist with any issues users may encounter.

Pricing and Subscription Options: While Skout is free to use, it offers a premium subscription that unlocks additional features. The pricing is competitive with other dating apps, and users can choose from various subscription lengths.

Unique Selling Points: Skout differentiates itself with features like "Shake to Chat," which adds an element of spontaneity to meeting new people. The app's focus on community and user interaction sets it apart from more traditional dating apps.

Community and Social Engagement: Skout has a strong sense of community, with users actively participating in discussions, sharing content, and attending in-app events. This engagement contributes to the overall social experience on the platform.

Success Stories and User Testimonials: There are numerous success stories and positive testimonials from users who have made lasting connections through Skout. These stories highlight the app's potential for fostering genuine relationships.

Areas for Improvement: Skout could improve by enhancing its matching algorithms to provide more tailored connections. Additionally, some users have reported issues with spam profiles, which could be addressed with stricter verification processes.

Final Verdict and Recommendations: Skout is a solid choice for those looking to expand their social network and meet new people. It offers a unique blend of social networking and dating, with a variety of features that encourage user interaction. While there is room for improvement, particularly in the areas of match quality and spam prevention, Skout remains a popular and engaging platform for making connections.

How to file a complaint about Skout?

Here is a guide on how to file a complaint against Skout on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Skout in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Skout. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow each step carefully to effectively file your complaint against Skout on ComplaintsBoard.com.

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