SkipTheDishes
reviews and complaints

Skipthedishes sent me an email with a bonus 7, 000 points if I place an order within 5 days. I did so and met all of the offer's requirements. It is now December 30 and still waiting for the points. I have chatted with customer support 4 times now, each chat ends with a promise of the points in my account within 24 hours. A lie every time. Will have to contact them a 5th time to hear the same empty promise. This is the second time they failed to honour a promotion. The first one was at least honoured after contacting customer service but they made me go through hoops, sending screenshots of the offer as if I was making it up - how do you not know your own promotions?

On November 13 2020 a order was placed as a the button was hit by young child as I was looking at the cost of what a order may be, I called the restaurant within the first 4 minutes and told them what happen. To stop the Order. I then contacted the Skip the dishes seeing as there was no cancel button. I was told flat out, "I will cancel the order but you won't be receiving a refund" I was in shock, I called the bank and told them to stop the payment, but it shown it had gone through and I was told to wait 7 days and then file a return with bank, however I have had receiving radiation therapy for cancer, I am on ODSP and I have young child at home, I have made several attempts throughout my busy life to rectify this problem and I have not gotten anywhere. As I sit here wondering how I am going to feed my child and get through Christmas I think about that $35.62 that skip the dishes took from me and my son. I was charged for a tip and delivery service and food that I never got. The restaurant in the the first place was in water down, the address attached to the order was in Oakville, there is NO WAY that was ever going to be delivered to Oakville, I feel this company is dirty and it is wrong to take money from people like that.

I had Kate deliver Subway to my home [protected] Ave NW Edmonton AB) on Saturday Nov 28/20 at 12:15pm.
She drove a red Fiat, drove on the sidewalk.
She took note of my Christmas decorations (Led Birch Tree).
Then the next morning a female drove up in a black car and ran right up to the very decoration that was spotted the day before. She did this at 8am.
I have video, have gone to the police, it was on the news last night, TikTok, Instagram and many other media outlets. It was either your driver or an acquaintance.
Please help me in trying to find this person. I can send you all the videos I have.
Needless to say, I won't be using Skip the Dish as I don't know who is coming to my home.
Thank you

I have had money taken from credit card and not refunded like they said. Also I have been waiting for a manager to call me in regards to missing money and food and they say someone will and they don't call.. We had a incident when the driver disappeared with our food. We waited over a hour and half and the female waiting ended up collapsing from diabetic shock. We contacted the company and they still wont help us.

Yesterday, November 21, I ordered through Skip the Dishes, from Moxie's, order # 222770410. For over half an hour, the notice on the order was "Confirming the order". When I chatted with several customer service staff, they were unhelpful, and one of them ever disconnected twice without answering any questions. That is extraordinarily rude and disrespectful. It took me hours to at least get confirmation that I got my money back. It completely ruined my day, I had to personally drive to pick up food elsewhere, hours later. I will never again use Skip the Dishes and I will make sure to let everyone know through every social media means available what an unprofessional company this is. Fortunately, there are other options out there. Shameful behaviour. It is useless to demand any money from them, but it should be known that this is how this company operates, so customers can find out and go elsewhere for services. They offered $5 coupon, but that would require me to use their services again, which will NEVER happen.

I was looking at the cost of an order on Skip The DIshes on Friday November 13 2020, my son hit the send button and made the order go through.

I called the restaurant within 4 minutes to stop the order.

1. The order was not going to proper address I had moved two months prior to the incident to Burlington from Oakville.
2. The restaurant was was out out that area to deliver any food to either my old address or my new address.
3. I called immediately to stop the order and no one was out any costs.

HOWEVER, The girl on the skip the dishes end told me was able to cancel my order but I would not be getting a refund. That's their policy?

I ended up having to pay $35.62 for nothing? I am a single mother who is fighting breast cancer. I was to start radiation on Wednesday Nov 18, 2020 at Credit Valley Hospital. But because the bull crap that skip the dishes put me through, my car insurance bounced, costing me another $45.00 and I had zero money for gas to get to my treatment on Wednesday. So I never made it to my first radiation appointment and still have yet to go due to their policy.

It has caused me a great deal of hardship and I am extremely angry.

Ordered food from a restaurant and it was extremely disgusting and I have now been in contact with 4 or 5 agents from skip the dishes and been told twice that a supervisor will look into issuing my complete refund. Still has not been processed. Deleting my account.

Ordered lunch from KFC Barrie Ontario at 12:10pm. Received a text alert at 12:57pm stating my courier is about to arrive. It is now 2pm and nothing has arrived. Called the store about the status of the delivery and they said they would contact Skip The Dishes to find out what happened. Never heard back from them either.
My KFC order #[protected]-3521
I would like a refund to my credit card for the total $18.94
My name is Charles Hurst and I can be reached at [protected] or [protected]@live.ca

Thank you.

I ordered restaurant food through Skip the Dishes, got a cell phone message that the order is delivered. I went outside immediately but the order wasn't there. I contacted support team right away saying that my order was delivered to the wrong address. I literally contacted support within 30 sec of the order delivery notification and asked to let the driver know that the food is not at the right address. Most likely he was still in the area and had all the chances to come back, pick the order from where he left it and bring it to the correct address. It would have taken him 5 min to fix the error. We live in Cochrane and it is a small town, there is not a huge effort to come back to fix the error.
According to the support, they contacted the driver and he told them that the order is delivered. So they just ignored my words that the order is missing and didn't do anything to fix the error. The support person casually make the refund and had no intent to fix the issue with the driver.
I was asking to escalate the issue to the manger, but there was nine available.
So, we all were super upset and hungry and both, the driver and support didn't do anything to help us.

I have used this service once. My bank account has been hacked three times by skipthedishes for over $400.00. Perhaps you should be more diligent with your security or whomever you have delivering food.

Why does this keep happening? I have had 3 new bank cards this month and now have to go in for another new one! If this happens again, I am going to file a police report against skipthedishes and hoping they can find whomever is taking money out of my account.

Tonight I had made an order for delivery, two mins later I got a message saying something about a pick-up order. I went right to their chat, to speak with someone and have this fixed. But the rep husan in the chat wouldn't help me with anything plus kept ending our chat session so I would have to open up a new window. He said would cancel my order without a refund? Like I contacted support within two mins of placing the order to cancel or have it fixed and changed to delivery, I paid $42 dollars for food I never got. I normally order almost every day from these guys, as I don't have a vehicle. So it's nice to be able to order from my favourite places and have it delivered. This isn't the first time something has happened either. The first time the driver just went MIA and was 45 mins late picking up my meal and it was very cold by the time I got it. The second time I was missing some items from my order, so I called the restaurant to find out what happened, they told me they forgot to put one of the two items missing on the order but they packed the other in the bag and they had video proof as they make videos of every skip the dishes order (really that should speak volumes on its own) so the driver had gone in my bag and took the item out! That was literally last week and now this. I'm definitely not happy. Terrible customer service reps. Hopefully, the manager calls me back within 24-48 hours like I was told. But after reading the complaints here im not going to hold my breath. I've also sent an email to them as well. I will pursue further if I have too. I just want my money back.

I own Pizza La Rosa at 2555 Victoria Park Avenue since July 7, 2020. I have been requesting change of account number from the previous owner to me. Please refer to my emails from July 8th to your attention. There has been no response/action from your company and I am very disappointed with the way things are functioning at your end. Your earliest action is highly appreciated.

RE: Frozen order on account # #[protected] 15 May 2020
Gurleen D. (SkipTheDishes Help Centre)
Sun 2020-05-17 8:58 PM
Please type your reply above this text
Your request has been updated. To add additional comments, reply to this email.
Gurleen D. (SkipTheDishes Help Centre)

May 17, 2020, 3:58:01 PM CDT

Hello Ron,

Thanks for getting back to us.

Upon reviewing your account, we can see that there is no issue with your account that prevents you from placing an order. Our website isn't compatible with some Internet Explorer settings, but you can always use the SkipTheDishes app or try another browser (like Google Chrome, Mozilla Firefox, or Safari).

I hope that helps! Let us know if you have any further questions.

If you have any other questions or concerns, you can always send us an email. For the faster resolution of your concerns, feel free to reach out to us via chat.

Best regards,

Gurleen

SkipTheDishes Team
www.SkipTheDishes.com
www.facebook.com/skipthedishes

RON VICKERS

May 17, 2020, 3:18:11 PM CDT

OK, That is it. If you read my file you will see that my bank card is fine and I have already spoken with the bank. The problem lies that you sytem is showing no active orders when the order placed on the 15th May was awaiting payment. It took the order out of the active que and placed it in pending for payment. That is why when you select one address the order is still waiting payment. Because the order is still in the pending que and is not cleared of a payment, I am unable to continue to order.You have to clear the pending payment que for my account or delete my account altogether so I can use you services. If this is not done then Head Office will be notified. The reason the payment was not made and that my card is working is because I made two withdrawls at an ATM machine I do not normally go to and the bank flagged my account on Firday. Friday I spoke with my bank security and verified it was me and they have removed all restrictions. SO, GET YOU ACT TOGETHER AND CLEAR THIS UP NOW>

Ron

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This is an email from the company Just Eat Limited, a company registered in England and Wales under company number [protected] whose registered office is at Fleet Place House, 2 Fleet Place, London, EC4M 7RF and where the context requires, includes its subsidiaries and associated undertakings.
Anh P (SkipTheDishes Help Centre)

May 17, 2020, 1:08:26 PM CDT

Hello Ron,

Thank you for your response. We are disappointed to hear about your experience.

Upon reviewing your account, we can see that there is no issue with your account that prevents you from placing an order. We also can see that the last order on May 15th has been marked as completed. Could you please reach out to your financial institution. They will assist you to check if there is an issue with your credit card.

If you have any further questions or concerns, please contact our support team using the information below.

Best regards,
Tuan.
SkipTheDishes Team
www.SkipTheDishes.com
www.facebook.com/skipthedishes

RON VICKERS

May 17, 2020, 11:41:21 AM CDT

Cache and cookies cleared. Switched browers from Google to Yahoo last night. In Yahoo I had to set up address and had did not have an order showing. This morning did the same by going to Yahoo and then Skip the Dishes, up came duplicate addresses of 7 Lexington but order still had not have any orders showing. Placed an order and payment still not gong through.

Please correct on your end as I am ready to switch to another service.
Ron

This email and any files transmitted with it contain confidential information and/or privileged or personal advice. This email is intended for the addressee(s) stated above only. If you are not the addressee of the email please do not copy or forward it or otherwise use it or any part of it in any form whatsoever. If you have received this email in error please notify the sender and remove the e-mail from your system. Thank you.

This is an email from the company Just Eat Limited, a company registered in England and Wales under company number [protected] whose registered office is at Fleet Place House, 2 Fleet Place, London, EC4M 7RF and where the context requires, includes its subsidiaries and associated undertakings.
Xiaoqi T. (SkipTheDishes Help Centre)

May 16, 2020, 6:07:29 PM CDT

Hello Ron,

Thank you for getting back to us. We are disappointed to hear about your order experience.

We can see that the orders were in awaiting payment status, and we have not received the payment from you. Please try to clear the cache, cookies, and use a different browser. If you are using the app, please try to delete the app and reinstall it.

Your understanding of this is greatly appreciated. You can reach out to us by replying to this email.

Best regards,
Xiaoqi
SkipTheDishes Team
www.SkipTheDishes.com
www.facebook.com/skipthedishes

RON VICKERS

May 16, 2020, 6:00:09 PM CDT

When I go to order, the same page comes up and there is no way for me to cancel it, or to clear it from your system. When I open up a new tab and try to order different items I cannot. PLEASE CLEAR YOUR SYSTEM OF MY ACCOUNT.

Ron

This email and any files transmitted with it contain confidential information and/or privileged or personal advice. This email is intended for the addressee(s) stated above only. If you are not the addressee of the email please do not copy or forward it or otherwise use it or any part of it in any form whatsoever. If you have received this email in error please notify the sender and remove the e-mail from your system. Thank you.

This is an email from the company Just Eat Limited, a company registered in England and Wales under company number [protected] whose registered office is at Fleet Place House, 2 Fleet Place, London, EC4M 7RF and where the context requires, includes its subsidiaries and associated undertakings.
Gurleen D. (SkipTheDishes Help Centre)

May 16, 2020, 5:47:26 PM CDT

Hello Ron,

Thanks for reaching out to us. We are sorry that you are having issues.

Looks like the order you were trying to place is under the "awaiting payment" status, meaning the payment has not been completed. This is most often caused by a poor internet connection or by a page timing out before completing the transaction. We have no active orders for you at this time. Please try exiting or refreshing your page and placing another order.

If you have any other questions or concerns, you can always send us an email.

Best Regards,

Gurleen

SkipTheDishes Team
www.SkipTheDishes.com
www.facebook.com/skipthedishes

RON VICKERS

May 16, 2020, 3:05:02 PM CDT

Please see attached discussion with customer service and please assist. It appears that I cannot palce a new order as the system is still stuck on old order.

Please advise as the payment is not going through.
Chat started
Customer Support
Thanks for your message! We are currently open and looking forward to helping you with your question right away.
Sol joined the chat
Sol
Hello Ron, this is Sol with SkipTheDishes. One moment please while we look into this for you.
I have checked with the bank and there are no restrictions. Previous comment with Skip the Dishes was there was no problem on thier end and it was the back card. I just went to the store and used my card and it ws working. I cannot palce a new order with you. Please refresh you system on old orders.
Sol
can you please confirm the phone number ?
[protected]
Sol
Please give me a moment
ok
Sol
As the previous agent mentioned there is nothing wrong, the only issue can be here is the internet connection. Your account is fine as well
It looks like your order is "awaiting payment, " which means payment didn't go through. This can happen when there's a bad internet connection or a page times out. On our end, you don't have any active orders. You can try again and it should go through!
I will try on a fresh page. Please hold.
Your system is still showing an old order in process. Please CANCEL, or reset. It is not the internet connention or else we would not be able to chat.
Sol
did you try using the website?
Yes. I have been using your site.
Sol
I am sorry but there is really nothing wrong on the system, you can try ordering after sometime
Have tried that. This is going on since Friday. Supervisor please.
Sol
you can email us [protected]@skipthedishes.ca
No. This has gone on far too long. You have blamed the bank, the internet connection then Tim Hortons site. The sysytem is locked into an order that has not been completed.. When this is cleared then I will be able to use your services again. Supervisor NOW>
Sol
that is the only method you are able to reach out to a supervisor
we cannot help you out if the card is declining. check your digits and information and it should go through
the system is completely fine on our side
If that is your side then why is your site not giving me a clear order screen instead of being locked on an extisting one.
Sol
the reason is that the payment has not been processed, the order screen depicted after you place the order with details
Then you have to clear the order.
I cannot from my end
Sol
the order has not processed through and it is waiting for the payment, it will be cancelled automatically after sometime
It has been since Friday #[protected] 2020-05-15
Sol
I have mentioned to you again and again that we are not able to change it due to the card is declining and the previous agent has also mentioned it clearly. There has not been a problem on our side and we are not able to change the order status for you. This chat has resulted in no results despite the fact that it was made clear from the previous chat as well. We cannot help you on the chat, you can [protected]@skipthedishes.ca. Thank you for reaching out
Sol left the chat
Comment submitted
Type a message here...

Regards,

Ron Vickers

[protected]

This email and any files transmitted with it contain confidential information and/or privileged or personal advice. This email is intended for the addressee(s) stated above only. If you are not the addressee of the email please do not copy or forward it or otherwise use it or any part of it in any form whatsoever. If you have received this email in error please notify the sender and remove the e-mail from your system. Thank you.

This is an email from the company Just Eat Limited, a company registered in England and Wales under company number [protected] whose registered office is at Fleet Place House, 2 Fleet Place, London, EC4M 7RF and where the context requires, includes its subsidiaries and associated undertakings.

This email is a service from SkipTheDishes Help Centre. Delivered by Zendesk | Privacy Policy

On Saturday May 9, 2020 at approximately 5:10 Pm we placed an order on your website for Verns pizza for 63.14. When watching the GPS I noticed when the driver was in the park that we live in that I forgot to give my unit number. I got on your site and told support the unit number. I spoke to Rawjit and he checked into the order and advised me that the food would be at our door within 5 to 7 minutes. Well the food never showed up. I would like either a refund for this order or at least a credit for future use. I live on pensions so I dont have that kind of money to throw away. I have contacted the company and was told that they would contact me within 24-48 hours and havent heard a thing. I also emailed them and never heard back. I am not impressed with the service.

I ordered via skip the dish delivery for the time. With COVID-19 I ordered McDonalds order number order order #[protected].
Order was to take 21min however this turned to 1h20min. Skip the dish offered me 5.00$ on my next order. Driver gave me the wrong order. I tried chat, I tried email no response after 72hrs. I had to go back to McDonald and repay my order as skip the dish was responsible. I just want a refund 29.84 for food I never received is that to complicates. Picture 1 is the order received and Picture 2 order made Online

Good morning. I have 2 withdrawls from Skip the dishes on my account. I talked to someone on the chat who informed me to contact my bank. Why? It clearly shows these withdrawls were made from skip the dishes and looking into my account history there is no order placed to coincide with those transactions. I have not been able to use any of my cards to order food on skip the dishes for the last couple months it kept giving me an error and was never resolved. Please issue a refund for these transactions.

Furthermore it is the exact same company. Skipthedishes that last took money out of my account on December 12th 2019 which would have been my last order for $37.19. I just verified this with my bank. I don't know if when I was trying to make orders before & my card wasn't working and it gave an error message that those payments are going through now. I don't care what the issue is. I need to be refunded this is absolute b.s. I am not working & have random money coming out of my account.

My name is Denise a McEntire I live in Hartford Connecticut Someone use my credit card and place the order today for some food for $24 and some change I live in Hartford Connecticut I did not order no food I would like that Information canceled My number is [protected] [protected]@yahoo.com I don't know how someone got my Information or use my card.

Live in a trailer court. 141 units. About half not on the STD map. Said we are outside delivery area and not on Google maps. INCORRECT. Neighbour 10 feet away is on STD map as is one directly across the street. But others on this lane are not - even though they are on Google maps. Whoever transferred data from Google to STD map got lazy. Losing a lot of business. Restaurants doing own delivery have no problem. Chat person would not even check.

Canada Health and Safety is not allowing delivery after main door in the buildins and there are resctrictions entering on majority buildings in down town. SKIP THE DISHES representative called me and was horassing me why i did not enter into building, even I explained to him why, even there was note from the management not to allowing to enter into.

They do not train their couriers and restaurants end up loosing money working with them. I will each and every person to order online and pickup.
Every time we prep order and end up getting complaint with missing items. We work with other delivery partners never has any problem. Why with skip the dishes.
They steel food..