Sixt
reviews and complaints

I rented a car on travel city website and was a Audi A1 without GPS. As soon as I arrived at the Sixt counter, they offered another car with GPS where I paid more than double to have it.

My first time that I used the car and I needed GPS, it did not work and I needed to pay data on my phone, otherwise I won’t reach my destination.

As soon as I returned the car I explained my issues inside the car and I asked several times for them check it and they did not checked on the time that I asked for, also Rodolfo Fernandes told that it would be solved with success.

I returned the car on 27th June and after I called to Sixt over 15days and talk with Iva from Customer Services, Paula Amaral from finance and the last one Silvi Moreira. I got the negative answer where she said that they checked the car and did not find any issues. How is it possible to check something after 15 days? I feel very dissapointed and I never ever will rent a car at Sixt. I spent extra EUR126, 00 without any needing.

It showed that Sixt do not respect the client and from my side, I won't advice anyone to rent a car with Sixt again.

I reserved a car for 195.00 for 2 days, got to the airport to pick it up, they wanted 500.00 deposit to rent the car I didn't have the extra 500.00 so I told them to forget it and they charged me for the car they said there was no refund because they offered me a down grade for the same price as the premium car price I originally reserved with a deposit of just 250.00 which I still refused so that justified them charging me for the car that I didn't even rent! This is highway robbery I don't know how this car company can get away with this seriously, seems they can do whatever they want so wrong! They took 195.00 and I didn't even rent a car! Rip off. I hope people check out this companies reviews before they rent a car from them.

rental agreement A4200077354
agent cartrawler get
voucher; CY717746640

ask several times now for the photos U made when I picked up the rental car and the photos made when I returned the car.
Still believe the suppossed damage was not caused during my rental period

If U do not respond U leave me no option then to undo the creditcard transaction as U keep refusing giving the asked information and do not respond to questions at all.

Kind regards
Hugo Goemans

Rental agreement number or reference- [protected]

Issue
1. I had rented a car (Mercedes Benz) from your company for a weekend camping trip.

2. This car was fully insured (including tyre and glass). Unfortunately it had a flat tyre while at the campsite over a weekend.

3. There was no backup tyre and no tools available in the car to fix the problem.

4. I reached out to you over the phone twice on how to handle this situation.

5. You confirmed that there is no SIXT support available in Gerainger area over the weekend and alternatives have to be looked into.

6. You suggested the following:

a. Get the car fixed privately and submit the receipts. These receipts will be reimbursed since the vehicle is fully covered.

b. Try to contact Mercedes support.

7. You also suggested that since it's a weekend, you cannot provide any further assistance.

8. Finally I decided to hire a private service to fix the issue. The private company towed the car and fixed the flat tyre problem. The company charged the amount as follows:

a. Fixing flat tyre = 350 NOK

b. Towing charges = 3093 NOK

9. We have already submitted the original receipts while returning the vehicle on 26-Jun.

Dispute
1. Since the vehicle was fully insured and the issue was discussed with you twice before calling for a private support, I expect that the expense to be covered in full.

2. You suggest that since we did not hire the towing service from Mercedes, we have breached the contract and are not liable to receive the coverage for towing the vehicle.

My husband rented a car from the Palm Beach area two months ago. Sixt is claiming we had a parking ticket - we were not aware of this. I was just charged $92 on my credit card which included a $40 admin fee and late fees as Sixt claims they never received the initial ticket and the ticket went to collections - this was one story I got. We never received a notification. I was on the phone for over an hour trying to find a resolution to the problem - I was transferred from one customer service rep to another - very poor service with no accountability what so ever. Would not recommend Sixt and if I don't get problem resolved I will do my best to file complaints on other websites & let others know. Was told manager was Sebastian Birkle but that there was no way for me to get in touch with him. Was informed that customer service was the highest level to file report and that they did not have a superior.

I made a reservation online and when I pick up the car I notify the representative that I was going to return thr car earlier. She did not inform me that the place would be clise neither in the door or agreement are pisted the operation hours. When I went to return the car to the place at 3am and place was close and I called the [protected] and was informed that it will be open at 6am. I missed my and my daughter flight. They do not have a drop off box. The lady showed up at 638. And she said they open at 8am. I am requesting a flight back home and the refund fof the retal. She walk away and left me and the baby outside.

Hi,

I would like to formulate a complaint for Sixt car rental in Porto (BoaVista center) for car rental (x1 day) on June 14-2017 (contract 380334-Reservation no [protected]) for the following reasons:

-I have been billed twice on my Visa card without any notification of additional charges: 14-June-2017-92.11 EUR and 15-June 2017: +96.17 EUR. The amount determined on 14-June-2017 was 92.11 EUR.

-I've found a bill on the website corresponding my reservation. The total amount (170.33 EUR) does not correspond to any amount billed on my Visa card (total 188. 28 EUR).

-On the bill, the amount for the car is 61.43 EUR vs 32.33 EUR (we had an upgrade but it was supposed to be free of charges cause it was not to our request but theirs cause the car was not available).

-Several discrepancies noted. For instance, the return hour (12:55) does not correspond to the actual return time (10:55), the car insurance and additional driver were charged twice, the tire and windshield protection was charged although refused.

-A electronic copy of the contract was sent to my email; however, there are no file in attachment.

There are a lot of discrepancies in addition to the fact that the customer services did not get back to me as per their policy (working 4 days). I'm very disappointed with this situation. I want to claim the charge of 96.17 EUR which was charge in error.

Thank you!
Kind regards,

Mélanie Pomerleau
tonicproductions.[protected]@hotmail.com
+[protected]

I reserved a car in March for June 11-17 through Kayak.com. In addition to the e-mail, I called to make sure it was available and from LAX Airport. To my surprise, although documentation said LA location and the person on the phone said LA, my RSVP was for Venice Beach. The person at the counter initial told me he could transfer the car to LA location at the same price but taxes would be higher. I said ok. However, after 30 minutes + I was told he couldn't do it. Then I talked to a manager and she said she would process it.

I need to know if I was billed twice! I wasn't suppose to be billed 2x. I agreed with your service @ $180 and paid it via Kayak. I should not have been billed an additional $260-ish in June.

Both the initial gentlemen who helped me and the manager, she said this happens all the time...people think it's LAX and it's not. This should be changed!

I wasn't happy in addition it was terrible to deal with this and 4 kids, at the time!

Thanks,

Janice Onnezi Phone: [protected]

We rented a car from sixt company in budapest with my friend. There was a problem in the car's gear, and it did not stop when we went back. They said it would not matter to us if we told this company and it was not a problem for you. We rented in the absence of alternative cars. At the moment we have paid 650 euro for gear problem. This is unacceptable.

A hold was put on my credit card, but not lifted after returning the car, back in perfect order and recieving the release from the company, 16 days have passed and still they have not released the hold on my credit card, speaking with their customer service I kept getting the run around, they said check with my credit card company, I did and they told me they were obligated to keep the charge pending for at least 30 days unless lifted by the rent a car company, I was told by the sixt rep Paula to wait a few days then wait 10 days then it was 10 business days, now it's been 12 business days, just a very poor company to deal with, this never happened when I have rented from the bigger car rental companies,

We’ve rented at least a hundred times from various rental car companies for business and leisure, and sixt is by far the worst sleaziest rental car company around. It’s no surprise they get an f rating from the better business bureau. Here’s our sixt complaint regarding what we call the “sixt upsell scam”.

2 weeks ahead of time, i’d reserved & prepaid for a car from sixt for our family to use at a wedding in april in dallas tx. When we arrived at the sixt dfw counter as scheduled after a long flight, the sixt rep (Arlan) told us they didn’t have a vehicle in the category we reserved. We thought, okay, it happens, although this was the first sign of how poorly managed sixt is; when you prepay for a rental, which gets you a small discount, you agree to pay for at least 3 days rental whether or not you show up. Sixt shouldn’t be surprised when you show up expecting the vehicle you’d already paid for.

Our experience then got much worse: other agencies, in situations like this, will offer you an available, suitable vehicle *at no additional charge*, but the sixt rep, after first offering a small car that didn’t meet our needs, eventually offered us an acceptable and larger vehicle, but only if we’d agree to pay $100 more (Higher rate plus taxes and fees) - even though the lack of the reserved vehicle was entirely their fault. It seems sixt assumes most customers will simply break down and pay the extra money. Sleazy, sleazy, sleazy. We refused, insisting sixt should rent to us for the agreed rate. But instead of doing the right thing, sixt held our tired family hostage for a long hour. Eventually, a vehicle like we reserved “magically” appeared.

During the entire delay, no supervisor came to help, and the 2 or 3 other reps nearby just kept their heads down, as if this was standard operating procedure. A young couple waiting at the counter were also having trouble with their rental. If anyone wants to start a class action lawsuit against sixt, count us in.

Don’t rent from sixt! They’re not the “sixt” worst, they are the worst.

I rented a car in croatia/osijek on the 22.04.2017 returned the car on the 24.04.2017 paid for two days.
Since the 22.04.2017 I have not got back my deposit of $768 over 30 days.
I reported fraud squad and my bank to investigate the matters.
I am not satisfied about the way the conduct the business, unethical and rude. Will never ever rent a car with sixt.

Booked car over a month in advance Phoenix Sky Harbor Airport and nothing in the class was available when we arrived after our 5 hour flight at 9AM. Due to the scope of our trip I upgraded.
Problems:
1. I declined additional coverage and was charged for it. After numerous emails with Customer service they refunded the monies.
2. On the second day of our trip 180 miles out of Phoenix the gas tank came on as being empty. We had just filled and traveled only 60 miles. In the middle of the dessert. I called in and was told to keep capping off the gas it probably was the gauge they could not bring a car to us. We did that throughout our 6 day trip.
When I returned I asked that the upgrade fee be waived and I just pay original rental agreement fee $795.
Several days latter I was advised by local branch there were no mechanical problems. I requested a copy of the mechanic report and emailed corporate. Corporate advised me the problem was found and the car was repaired.
Regardless they would not adjust my upgrade fee.
Several problems
1. No car available in my class after booking in advance.
2. Added coverage when I did not book it with reservation a month earlier and declined it at desk. Staying I had coverage on my car's insurance
3. Not able to provide a car replacement when mechanical problems were called in, when we were in the middle of the desert during rental.
4. When at the desk for rental the counter person demanded the upgrade car 4 times to SIXT garage. Did they know about problem?
5. Upon returning car I was told the following week the car was checked and had no problems. It wasn't until I pursued it with corporate asking for mehnical report, they advised me car was repaired.
To date I have been credited with additional coverage fee but not the upgrade fee I requested. You think they would wave all the fees given they did not replace a car with mechincal problems and had no concern for safety issues of our travel.
Less than ethical business practices at SIXT Sky Harbor Airport Phoenix.

The car was filthy, smelled as burger grease and french fries the whole week we had it. I don't believe it was washed before handing us the keys to it.

We were looking for a Toyota RAV 4 or equivalent we got a Chevy Traverse, a gas guzzler, two classes larger.

The reservation clerk was nasty. His exact words were, "You should be happy, this car costs $30K more than the Toyota..

The shuttle service to Tampa International was pretty dismal we almost missed the flight, no loading/unloading markings where the shuttle stops, not even in the rental's place return parking lot.

There was no mention of tolls to be paid, additional to the advertised rental price of $359.44, $134.66 was added for Taxes and $37.82 for tolls.

Considering how bad this experience was at least the toll fees should be waived. As a matter of fact I also contesting those toll charges with Amex.

I recently sent in a complain to sixt car rental.

If sixt decide to reduce the fleet on the mercedes gle and start renting the volkswagen more.. They do not use that car as an example.
This will be a basis for a complain a suit later. I requested them to check out my last rental sixt invoice: [protected]. This happened all the time. I tried to get the car I want, just because I am renting long term doesn't mean I kept getting refused the car which is there. If sixt is not planning to rent out the mercedes gle for long term rental, then sixt should write a disclaimer and let us know you they don't have that car for rental. Also, sixt should start renewing the fleet. I change cars how many times during this rental, it cost me my time and gas and mental stress when most of the cars I rent had problem tires.

Also, I told them not to teach the front liners to try to downgrade me all the time. I had this very slick looking indian young man once who insisted that the car type I reserved then was for 7 people when I told him not the category I reserved. He took the trouble to google up that the traverse was for 7 people till I got so upset and told him to open up the sixt website and check out the category I reserved. Even that didn't shut him up.

I am renting from sixt because last time they had pretty good cars and actually their reasonable ldw.

Last time there was a survey once which I sent also about this effort to downgrade customers all the time. Once I was downgraded to a hyundai tucson when I actually requested for a santa fe. And their customer service actually insisted santa fe is not in their fleet. I couldn't believe the gal of it since I just changed my rental car to santa fe before then and I told him/her to look at the sixt website.

So I do hope sixt don't teach those front liner to lie and downgrade people who rent a car from sixt all the time and try to put representative pictures of the cars sixt is actually keeping in the fleet most. I am very sure even though sixt kept saying 'we are not mercedes benz dealer' as did one of their customer service, the fact that I was denied the mercedes which was seating there because of my long rental status, i'd consider that discriminative act. I don't believe any where in their contract said that if the vehicle mileage is insufficient for long term rental, then I couldn't rent the car, which was what they kept telling me

Evelina pandji
[protected]@hotmail.com

In July of 2016, my wife and I traveled to Texas. We found what we thought was a good deal on a rental car from SIXT Rental. The car was to be picked up and returned at the Dallas airport. On the day we returned the car returned the car the traffic was terrible due to a tragic shooting that had occurred in the city. We were preparing to leave when the gentleman from SIXT, stated the car had been in a collision and I needed to sign a paper he handed me. We inspected the area of the damage on found a very small black mark on the rear bumper the mark was less than a centimeter in length and diameter. It was the size of a small fly and appeared to be a smudge. I told him there was no collision, no scratches, no dents, just a small mark which had to be closely looked for in order to be found.
He had difficulty speaking English and kept repeating the same phrase, you had a collision sign he paper. Even though we were running late due to the traffic, I went to the service desk and waited to speak to someone. The lady was very polite. I explained what had occurred and she went to her computer. After searching for an extended period she stated, “Everything is ok.” I asked her for reassurance and she once again stated everything was fine. We raced to the shuttle and barely made our flight.
In October, I received a letter from SIXT claiming I owed $1068. I was asked to fill out papers regarding the collision and “damage”. I explained what happened at the airport and the absence of any collision. I asked someone to please investigate the claim, the amount of the cost, which included four days of rental, that the car was “out of order”. The cost of the spot was over $600. The mark as so small it could have been covered up with a dab of model paint. I did not receive a reply only a demand for payment. I sent four letters asking someone to please review the claim. After my fourth request, I finally received a response from SIXT. I got four separate form emails, which were not specific to my claim. The emails were general in nature and stated only damage was discovered and I owe the money.
They were kind enough to allow me to pay over time. Upon researching, I found similar stories of rushed senior customers who after returning cars were notified by mail they owed money. A lack of personal communication was also a common factor. I cannot verify the veracity of their claims. I did find a consumer report that noted the average cost of repairs for damaged rentals was significantly higher for SIXT than any other rental car companies.
I will avoid lesser known rental companies in the future. I will allow extra time to thoroughly inspect every inch of a rental car and note any small mark, scratch or any anomaly. I will further do some research before I accept any rental offers which appear to be great deals for seniors.

Morning Sixt,

Noted as a valued Sixt customer, I have had miscommunication from Sixt (Adam) in relation to picking up a vehicle at 1am, that a previous customer had been able to pickup vehicle after 11pm. I then confirmed my booking, but I was told by Sixt it was not achievable and it caused me to reschedule my flights, incurring addional €140. Spain (Majorca) airport are not being supportive enough in resolving this error, and I have merely asked for a discount in my vehicle booking without any promising reply.

I have sent proof of additional cost of reschedule flights, and then told by email that I can actually pickup a vehicle at 1am.

Are you able to assist or provide a route to escalate please ?.

Reservation No: [protected]

Best regards,

Kamil Erkadoo
Tel: [protected]

El 3/25/17 yo rente un carro en la ciudad de León Guanajuato el carro lo regrese el 4/26/17 y resulta que primero me sacaron 2, 500 dólares yo regrese el carro la fecha que de estoy indicado arriba el día 5/05/17 me volvieron a sacar 1, 600 dólares de mi cuenta de banco sin me consentimiento y el banco me está cobrando recargos quien me va apagar ese dinero o les gustaría que publique que están asiendo gradué para que nadie vuelva a rentarles

I emailed for some information as I have never hired a car in the US before. Firstly, I was greeted with Mr, which I am not. If your not sure, just don't use anything. I pointed out I wasn't a Mr (with the hope they would stop using it) This continued, so I was already getting a sense of rude customer service. I continued for information which I feel like I wasn't actually getting all the while being greeted with Mr! Eventually I received a reply offering 'special rates' if I provide some general information - I replied with the assumption I would be told these rates for me to then make up my mind. No, after being greeted with Mr for a 6th time, I also received a booking confirmation? Wait .. I didn't book anything! They took it upon themselves to pick our pick up & drop off, what class of vehicle and didn't even tell me how much this was going to cost.

Dear Mr. X,

Thank you for your e-mail.

We have created a reservation according to your requirements with the number XXXXXXXXX.

Further information on your booking will be sent to you within the next few minutes by email.

We wish you a safe journey and thank you for choosing Sixt!

Best regards

Just steer clear unless you want rude customer service and bookings that you haven't made!

After our car rental, Russia office is asking about extra charges for wrongly verified scratches.

- First, they sent photos (of a different date and possibly different car) than the one we rented and returned.

- Second, they insisted on the dirtiness of the car (it snowed and flurried the whole week in SPB) as a justification of the unilateral checking, pointing the date of the photos as a proof. Well. the date printed on the photos is April 18th and we returned the car on April 19th. This should be the end of this absurd claim. We were for half an hour in front of the Sixt booth at around 12 AM and there was no one there (and yes in the other companies).

- Third, the car had, before handled to us on April 11th, dozens multiple similar minor scratches like those on the photos (that we do not recognize anyway). I seriously doubt that the fixing/paint is done one-by-one.

- Fourth. I see, when downloading one of the photos to attach here, that not only the printed date is April 18th. Th e JPG file is April 18!. I insist: we returned the car on April 19th.

Please, stop this nonsense as soon as possible.
Regards,
Julio Lozano
julio.[protected]@gmail.com
+[protected]
[protected]@gmail.com

Ref.:
[protected]@sixt-rent.ru
Inna Nesmashnaia
Manager of Support Department
--------------------------------------------------------------------------------------
Invoice SIXT
Attachments27 Apr (7 days ago)

to me
Dear Lozano Del Amo Julio Angel

You rented a car in Sixt Russia from 11.04.2017 till 19.04.2017, rental agreement №00825-17

At the return time it was "K" in the Check Out- Check In Protocol, it means that the car was dirty. According to p. 1.4 of the Terms and Conditions final car check is made unilaterally by the Lessor after wash appropriate notes in the Check Out-Check In Protocol. After the washing new damage was found: scratch on the rear right door and scratch on the front right door. At the moment we do not have any information regarding the police report for the damage, that is why we have to ask you to pay for it.

According to p.11 of The Terms and Conditions “List of the sum responsibilities for vehicle damages” the sum of damages is:
Front door - 7200.00 rubles
Rear door - 7200.00 rubles
Total amount - 14400.00 rubles.

We ask you to pay for the damage with the help of an authorization letter to 04.05.2017.
If You would prefer that this amount was charged from Your deposit, please do so in a reverse letter.

In the attachment you can find Check In-Check Out Protocol, authorization letter, and photos of the damages.

If you need more information from our side do not hesitate to contact us.
--

Best regards,

Inna Nesmashnaia
Manager of Support Department

SIXT rent a car Headquarters Russia
RentaLine LLC
Dmitrovskoe shosse, 116A
127253 Moscow
Russia
Tel.: +[protected]
Fax: +[protected]
Email: [protected]@sixt-rent.ru
Internet: www.sixt.ru

6 Attachments