Sixt
reviews and complaints

Rental Agreement [protected]
May 5-7, 2023
Susan Kincaid
I reserved a Peugeot for $370. Online.
When I showed up to pick up the car Priana told me he didn't have any cars to give me, but if I wait 30 mins there was a truck that just brought in 8 upgraded cars and I could have one of those for a little bit more. I asked how much more since I was already expecting to pay $375. He said it would be more like $500. I thought that would be okay. So I agreed.
Never was there a breakdown for the charges shown to me.
I signed on an iPad the rental legalities but never saw numbers.
Also it was in French.
When we dropped off the car on May 7, 2023, the woman checked the car and said we were good to go. Again, no breakdown of charges.
Now I see that my credit card has been charged $1014.16.
Why am I being charged double for a two day rental?

My booking number is [protected], I am not able to have the invoice for the car rental expense. It is indicated in the website that my email address is not correct, but I exactly give the sixt server the same email address. It has been 1 week since i returned and sent the email to six, so far no replies received yet.The experience is extremely bad.

After I dropped the car off in March 2023, there were two excess charges for a one-way fee of 357.14 and a premium location fee of 162.78. Although, I changed the drop-off location from Lorrach to Basel airport at the counter leipzig airport counter during the agreement signing. I was clearly told that there won't be additional charges due to this change (18 km apart) and I also asked at the drop-off location whether it is ok since the system still showed the drop-off location at Lorrach. However, now the bill shows excess fees of more than 500 Euros taken by my credit card. This is not acceptable. I also mailed them but their answers were not satisfying and also frustrating. It seems a fraud but I don't want to believe this. Please fix the error as I was clearly told at the counter that there won't be additional charges due to the drop-off location change from Lorrach to Basel airport.

On Feb. 11/2022 I rented a car from Sixt at the Fort Myers airport. There was a lot of damage listed to this vehicle at the time of rental. One of the dings to the rear quarter passenger side was not listed and was missed at inspection. Upon return they tried to say that I caused the damage. I tried to point out to them that it was consistent with all the other dings, scratches and damage that was along that side and that in no way was I responsible. They sent me a claim saying I owe them $4100 in damages. I have attempted to speak to them via email to which they just keep denying my explanation. I have tried to speak to them on the phone via their claims department and every time get disconnected prior to being able to talk to anyone. I think this could be easily rectified and I am seeking to just simply have the claim dropped as it is unjustly been placed on me when a previous rental caused the damage. After numerous emails of trying to explain and getting no where, they have decided to send me to collections. I’m really trying to avoid taking legal action and would hope that we could rectify this without my having to do so.

Re: [protected]

I received a Congestion toll and Dart Charge penalty on the last day of my car hire period.

I was not made aware that I needed to register for tolls and charges at car pick, nor provided with website details or other information to support the process - I had assumed that tolls and charges would be passed on to me by Sixt as part of the agreement, esp as Sixt had my credit card details.

I was not made aware of the fines until Sixt has submitted declarations to confirm another driver was responsible. This delayed by ability to pay the due amount and subsequently received a penalty.

I'm surprised that Dart Chart and Congestion Charging do not have arrangements with all vehicle hire firms to pass on tolls and charges to drivers. It seems a huge waste of time, money and resources.

I rented a car from Sixt while in Portugal (October 6-8, 2023). After nearly 2 months following the rental return I was notified that I owed 250e for a small scratch on the driver side rear tire well. I shared this response:

"This is absolutely unacceptable. I was told NOT to rent a car from SIXT because it is known for fabricating damages that were either initially overlooked by the representative verifying the condition or simply charging me for damage that was incurred outside my rental period. In fact, our traveling companions rented through Budget in Porto and had no such difficulty.

If this charge goes through to my credit card, I will submit a fraud complaint to stop payment."

They acknowledged receipt, but then stated they stood by the damage assessment. In that email they indicated that I could contact Customer Service for further review and no further action would be taken pending review. I did:

"Dear Customer Service,

I trust you care more about corporate integrity and customer service than Sixt’s Car Condition entity. More than TWO MONTHS after I turned my rental car in at Faro Airport I received a statement that I owe for damages. Please read my email of December 15, 2022. I stand by my statements and I trust you will DO THE RIGHT THING."

Prior to a response from Customer Service, my credit card was charged. I contacted my credit card company and they reversed the charge agreeing that proper service was not provided. SIXT now (April 24, 2023) is threatening to send my account to collection if I do not pay.

This is simply terrible treatment of a customer in the name of 250e.

I had a reservation to pick up a car at the Istanbul International Airport on 4/11/2023...with a return date of 4/17/2023. My confirm # was [protected]. Upon checking in with the desk, I was informed that because I had renewed my US driver's license a year ago, I was unable to rent the vehicle without first showing proof that I had had a previous DL. The explanation was that..."They needed proof that I had been legally driving for more than 2 years." I have NEVER heard of such a requirement?!? I am a 57 year old man. I've had a valid DL for over 35 years. It was certainly not listed in the previous emails explaining what documents would be required. I would like confirmation that this is the corporate policy, since the mgr(female) said that it was? I was forced to seek an available rental at another company.

Reservation no. [protected]
Car picked up at London Victoria Station at 11:30 am 8 April 2023
Returned to Victoria Station before 11:30am on 10 April 2023
Free milage per contract 450
Actual miles travelled: 174 [I have photographic evidence to prove this]
We were falsely charged for the 174 miles even though we had free milage of 450 per the contract.
The over charged amount is BPS225.50
Sixt offers NO email contact number to resolved such issues!

My Name: Hendrik van den Heuvel Sixt Card # [protected]

Reservation Number: [protected]

pick-Up Fort Lauderdale Int`l Airport Tuesday 04,2023

on April 09 the car didn't want to start battery dead! I made phone calls. no response got an Email from that they received my email and will contact me that not happen till April 14 they change the car. pls refund me for those 5 days. then I see on my credit card Sixt charge me Euro.350.31! for what is that? know that we had to call an Uber that bring us to Disney Orlando from West Palm Beach because the car didn't start. I send someone to the Sixt Office in West Palm Beach 2501 Bristol Dr Unit A1 WPB Fl,33409. they told the person that I had to give permission to a tow truck to get it to Sixt. so, when we came Back from Orlando April 13, I went to the Sixt office myself. there I give an ok for the Tow truck. that arrived the next morning at 6 AM after they bring the car back to Sixt I was getting another car. a Nissan Moreno. I hope you understand my problem. please give back the 5 Days rent, and the Euro 350.31 thank you in advance Hendrik.

When I collected the car in Madrid I was informed I HAD to include road assistance - I didn't want to because I didn't include it in the reservation. But I HAD to, so I said ok because I was not up for a fight and I wanted to start my vacation. Now I kindly ask you to refund it since it was put through my throat and I find this unacceptable. Just some trick to get more money. Very disappointing. I have rented many times with sixt already and always sixt. I gave a bad review this time and for the future I will reconsider using sixt depending on this outcome.

On 8/24/22 I arrived at the Sixt counter at Denver Airport where I had reserved a compact SUV. I was told it would be a wait or I could take a larger one. The agent said he had a Subaru Ascent. We did the paperwork and when he went to get the keys, he told me that vehicle was out of service. He then gave me a Toyota Highlander and I was given the key. (The only key I touched there!)

After I got home I got a notice from Sixt that the Ascent, which I never saw, had damage and I was responsible. I sent copies of their contracts and return receipt which clearly state that I had a Toyota Highlander. They continued to pursue the claim so I sent another email threatening to write the Attorney General. I then got an email that they would stop pursuing me, however they imply that it was my fault and they refuse to take responsibility for the obvious mistake. Im only sending them copies of their own records!

Below is a copy of my initial email reply after they said they were pursuing the claim-

Damage Number SX-[protected]-88-801, FL-IELY97

Inbox

[protected]@sixt.com

AttachmentsMar 7, 2023, 8:08 AM

Hello, Please find attached documents in relation with our file. Many thanks Your Sixt Team Mailreference Number : [protected]

John Sauer

Attachments

Mar 22, 2023, 10:46 PM

to Claimsmanagement-USA

I got an initial questionnaire concerning this issue back on 9/1/22. I gave a very brief response at that time because I thought a quick check of your records would show that I never touched the vehicle in question. I reserved a compact SUV at the Denver airport for pick up on 8/24/22. On arrival at your rental facility, I was told that you were out of compacts. While I was not happy because I didn't want a large vehicle, I was offered a Subaru Ascent. I remember specifically because I own a Subaru Outback at home and thought it would be interesting to try an Ascent. When the agent went to get the keys for the Ascent, he returned to tell me that the vehicle was out of service. He then issued me keys to a Toyota Highlander which I took and returned on 8/30/22. I am attaching copies of emails that your company sent to me showing the rental agreement and the return receipt both explicitly stating that the vehicle driven and returned by me was a Toyota Highlander! After a quick internet search, I found other instances where your customers were charged for damage to vehicles which were never in their possession. I expect that these receipts, which are copies of YOUR records will settle the situation and I expect a letter from you stating that this absurd claim is closed. If you refuse to resolve this, I will next contact Phil Weiser, the Colorado Attorney General and Ashley Moody, the Attorney General in Florida. One thing that I can absolutely assure you is that neither myself or anyone in my circle of influence will ever rent from SIXT again.

I look forward to your reply.

I rented a car at IAH airport location Mar. 30-Apr. 3, 2023. I forgot my bag when I returned the car and 30 minutes later I returned for my bag and some of my items had been stolen. They stole my prescription transition glasses, Final Four Lanyard, Final Four Hat for my son, Final Four phone light, Final Four long sleeve shirt for my son. Some of these items are memorabilia from my sons Final Four game and are very dear to my family. I can be reached at [protected].

Confirmation #[protected]

We did an online reservation with Sixt 3 weeks ago, and nothing on website indicated we were prepaying or that the reservation was non cancellable. We've been trying to cancel this reservation for over 2 weeks now, but they are claiming that we will owe 3 days rental. The window of time prior to the actual reservation is over two months, and we called and emailed to cancel within days of making the reservation. When I called to speak to customer service they said that they could not help me, and that I was to email reservations. The email they gave me "reservations.usa.sixt. com does not work. This is a very unprofessional business.

We've been gone for one week of our 14 day trip. The weather had warmed up significantly and we now have need for A/C but it doesn't work. Thank God it's only 82 degrees and not higher! I don't want to rerun my trip with fixing a rental car. Trip began on 3-22 and scheduled to end pub 4-3. Problem occurred on

3-28 and had continued. I anticipate there is a slow leak in freon in A/C system.

I have booked a midsize suv or similar with sixth rental car company three weeks ago. When I come to pick up at the counter, the representative personnel named Jorvis said that no midsize is available and the only option is to take dodge Chrysler mini van or BMW X3 and insisting that it is same as mid size. Not only he cannot honor the booking but have the courage to tell me that if I can’t change my mind I was more than welcome to leave it. I was baffled at that level of customer services. He was rude and condescending and looking down at the Asian people.

Arrived at Orlando airport 12 hours past original arrival time due to JFK connection flight being missed due to aborted takeoff in Burlington. Next available flight was following morning. Was advised by SIXT agent that there were no available vehicles in class I paid for. He wanted $29/day additional to/upgrade, when I said no - offered $25/day additional. Said no and was advised only recourse was to cancel the reservation. I had booked via Travelocity and was told by agent to contact them. Finally was able to do so, however did not receive refund, citing cancellation policy.

I was charged €41.34 plus VAT

When picking up my car from Girona airport on 26/03/23.

I had paid for everything beforehand including fees yet this was added to my charges. Why?

Also the person kept pushing me to pay more saying what a bad condition the roads were. I was quoted 11€ for an additional driver. That seemed reasonable. I was not told that was per day otherwise I would not have accepted it. When trying to read the invoice and query it was all over printed. When I asked for a clear printed version I was told it was not available.

It felt like a total scam. The type of car I had booked was not available.

Scam artists! NEVER ever rent from this company. I wish I had seen these reviews before making the mistake of going with them. I hired a car in Tenerife in NOVEMBER 2022. The first day I drove the car to our hotel and parked up after familiarising myself with the controls etc. The next day we had planned a trip to the north of the island - the main reason for renting the car. Minutes after setting out and just about to join the motorway, a warning light came on about the clutch while on a roundabout. We spotted a supermarket up ahead where we could safely pull in and immediately did so. We called the company immediately and waited HOURS for roadside assistance. We lost more than half a day of our holiday by the time we were finally brought to airport and given a replacement vehicle. They eventually refunded 30 euro for the inconvenience HOWEVER fast forward to late MARCH 2023 and I’ve just received notification that I am “responsible” for the “damage” to the vehicle and now owe more than 1200 euro! 4 MONTHS later? Interestingly, on the day we collected the car, they said the car we booked “wasn’t available” and gave us a “free upgrade”. I suspect they deliberately gave us the already damaged car to scam us into paying the costly repair… I can see I am not the only one they have pulled this on. If they dare charge my credit card I will be taking them to European small claims court immediately! We paid every single extra charge for maximum insurance and roadside assistance by the way!

Horrifying.

Damage no. SX-[protected]-66-2300.

Also WHY/HOW do they still have my card details on file 4 months post rental?! GDPR?!

If there was a question about damage at the time, why did they refund my deposit ? Why didn’t they complete an incident form on return of the vehicle?

Everything about this is extremely dodgy and I will be spreading the word on every platform I can find.

There has been a complete nightmare committed by Sixt and I need this resolved immediately. I am shocked and appalled that the record keeping system of Sixt is so poor, and I am very upset that this matter is still going on and on to my detriment. Prior to now, I have had nothing but a wonderful experience with Sixt and all of the very cheerful & great employees and you had become my new favorite rental car agency; I sincerely hope that you not only get this terrible error fixed in the next 48 hours but that you also offer me extremely generous future free rentals as a result of this disaster and all of my time, energy, and stress over a matter that is completely not my fault.

On Sunday March 21st I pre-paid for my reservation of a Nissan Versa Reservation number [protected]. The reservation was from 3/21/23 Tuesday night at 11:59pm through 3/24/23 Friday night at 5:00pm.

I arrived at the rental counter at 11:45pm on Tuesday night. The young woman helping me was very friendly, and she told me that unfortunately my car class was sold out and that I would be receiving a Denali. I was very happy about that and told her that would be a fun car to drive; she expressed how happy she was that I was happy because there had been only 2 cars left and the person before me got a Escalade and was very angry about it. I asked why they would have been angry, and she said they did not want to have to pay for the extra gas and that she had even given them 20% off and they were still mad. I told her that was ridiculous, some people are just complainers. In any event we had this lively exchange and she told me that it "made her night" that I was so happy about the Denali instead of mad. She then told me my space number (I cannot remember now but I think it was something like 27) and I then went out to get the vehicle. I got the vehicle, spoke with the man who checked me out, and then exited and drove to my house in Wellfleet Cape Cod where the Denali remained parked until I drove it back to the airport on Friday.

On Tuesday night and early Wednesday morning I received emails about my rental of a GMC Yukon which I disregarded. I was busy in Cape Cod working and did not really pay attention to those emails.

On Thursday morning at 3:20am I received an email with the subject line "SXT Damage number [protected] licence plate MA-1REM27 (Please always mention.)" and a second one at 7:37am with the subject line "SIXT-IN [protected] MA-1REM27 Damage Information For Your Records" SEE ATTACHED APPENDIX C (pages 7-8). These two emails caught my attention. I opened them up and at at first I thought that it meant that my Denali had been returned damaged by the prior renters and you were just informing me that the damage had already been noted. I went outside and looked at the car, and there was no damage that matched the attached photos. So I sent Sixt this following email:

>>>

"You know what is REALLY upsetting?

The fact that I STILL HAVE THE YUKON* WITH ME. I went and looked at it, those photos are NOT from the vehicle that was rented to me. I don't know or care who rented the other one it is not my problem and it is very upsetting to get blamed for something that has absolutely nothing to do with me.

I have only rented with Sixt a few times and I have had an absolutely wonderful experience with you counter employees at Boston Logan and the check out people. It is very upsetting to have my opinion of Sixt ruined like this. THIS IS NOT THE CAR THAT I RENTED!

How can you possibly have such bad records? THIS IS NOT THE VEHICLE THAT I RENTED. I HAVE NOT RETURNED IT YET. YOU ARE BLAMING THE WRONG PERSON AND RUINING MY DAY FOR ABSOLUTELY NO REASON."

>>>

*Note: I called it a Yukon because you called it a Yukon. I don't know if a Yukon and a Denali are the same thing or not

I did not receive a response to that email but I assumed the matter was settled. On Friday 3/24/23 I left Wellfleet at approximately 2pm because of traffic and I got back to Logan Airport at around 5:10pm. My flight left on Jet Blue at 6pm so I did not have much time but I wanted to speak with an actual human (not just drop my keys) so even though I was in a rush I waited to grab the attention of one of your agents. The man I spoke with was Morris T.

I explained the weird situation with the email about the damage and Morris T. agreed it was totally weird. He then looked up my reservation number and it showed I had returned my vehicle on Wednesday! Morris told me that he "could not even check me in" because the Denali I was driving was not associated with me in any way. I said "What the hell I should have just STOLEN the car!" and he said "You could have! There is nothing linking you with this car!" And both of us just could not believe it.

I told him I needed to take a picture of his name badge because Sixt was totally screwing me with this situation and I needed him to be able to verify that I returned a Denali on Friday and I have nothing to do with a car returned on Wednesday. Morris also advised me to take photos of the car and the license plate. And thank God, I actually happened to take a photo of the Denali in my driveway in Wellfleet to send to my kids because I thought it was funny that the vehicle was so huge. So I can actually prove to you (and the Judge and the lawyers if we actually end up going to court over this) that I had an effing White Denali not a Blue one.

On Saturday March 25th I received yet another email with the receipt for a vehicle returned on Wednesday! And I just don't know whether to cry, scream, or rip all of my hair out. How can your records possibly be so poor? What the hell happened here? How did I leave with an $80,000 brand new car and no one has a record of it? Why are you attaching me to some other car and blaming me for damage to it (note -- if you screw up my auto insurance by filing a claim against me for this other car I will truly lose my mind) ? Who was the person who rented the other car? The questions about how this infuriating situation happened are endless.

For photos of the actual car that I rented, the name tag of Morris T, photos of the rims showing no damage on my rental car, AND the car parked in my driveway in Wellfleet see attached.

I need this resolved. I have done nothing wrong.