SiteMile’s earns a 2.4-star rating from 0 reviews and 28 complaints, showing that the majority of customers are somewhat dissatisfied with their themes and plugins.
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Re: ticket #u4jvu: pricer theme booking feature
Hi Mr.D.K. Mason, i will be at the office in the morning and check
have you installed the booking calendar plugin ?
Ticket: https://sitemile.freshdesk.com/helpdesk/tickets/40119
to answer back to us simply reply to this email as you normally do with all your emails
http://www.sitemile.com
On Sun, 18 Oct at 2:26 PM, Mr.D.K. Mason wrote:
You may give me a paypal refund if the plugin won't work in my themes
SiteMile powered by Freshdesk 40119:340713
Custom coding project
Be wary of Sitemile custom coding service
Due to a small budget for a project with the end goal of raising funds for charities, I decided to use Sitemile's custom coding service due to the low cost I was quoted and reasonable timeframe of two weeks. 7 weeks after paying a portion of the projects cost upfront I am still waiting to see results. I am deeply disappointed in the service that Sitemile has offered and the way this project has been handled. I have been deceived on many occasions regarding the time that is still left on the project and have now missed critical site launch dates. I hope others do not have to go through the same experience that I have. Please approach Sitemile with caution.
After posting this complaint the team at sitemile started uploading the updates to the custom coding project that I contracted them to do
project theme - specific works paid but never delivered
As many others customers, I paid for a theme full of bugs or lack of functionalities. The admin-founder-single-employee (Andrei Saioc) has charged me for "specific works" (until now, I'v paid more than 600$) but I'm still waiting for delivery. According to him, it should have taken 1 week maximum.
I've paid 50% while ordering and he has accepted 10$ penalty for each day of delay. But without any delivery I've finally paid 50% of nothing !
Day after day, he invents new excuses and explains that he his "close to deliver" / "about to finish" / "it' will be uploaded in a bit" ...
No more answer since 2 days and I still wait for my paid work...
@Andrei : don't try to answer I'm a liar and not a real customer : my sitemile login is "Jeremie CADOR" and I can publish all the tickets details
here is the last of the skype discussion after project was done
Please mark this as resolved. We have solved all the issues and all bad things have been either marked as solved, or deleted, but this was left. Please mark this as resolved
Worst customer service ever!
Hello. I have purchased a WordPress theme from SiteMile website and there was something wrong with it. It worked fine when I was on my PC, but when I used the tablet there were many bugs and problems with colors.
I contacted SiteMile customer service and when I explained what happened and asked for help their rep treated me horribly! Just go online, find some reviews and see for yourself how these guys talk to their clients! Terrible! They literally called me liar and said I was fake.
The worst customer service ever!
Theme Customization
I got some customizations to be done for which I asked for a quote. I clearly mentioned eveything in my document even with the screenshots. I got a quote from them with the timeline of 2 weeks. I added 50% advance to their account immediately once they sent the link. But to mu surprise work was not even started on the third week. I sent so many mails, skype messages, then Andreis worked only 1 day cleared half of the customizations. Half of them are still pending. Its been 2 months (as he told it will 2 weeks) but still the work is not finished.
It is very dissappointing.
They didn't provide any support and started to avoid the communication with me
I paid money for the themes, which offered the company www.SiteMile.com. I tried to work with them, but the services were the worst and the agents almost all the time, they ignored me. I was disappointed that I wasted money and time. I wanted to ask for the help, maybe someone can advise something useful. As well as share this info and post comments about your experience with them.
im only posting here as i dont recognize your username as a custom of ours. We have forum support, email support and call support. I cant imagine you were treated not well. Please email to us again specifying your customer name. As this site is free and there is no way of seeing if this is even a real customer or someone messing our online reputation so after they can email us with offer to remove the comment, please dont believe all that you read.
Don’t deal with the jerks from the company www.sitemile.com. They didn’t provide any support. The agent only promised and diddle-daddle a lot, but in result I got completely nothing. I wasted my money and time, but in result these ### ignored my emails and complaints. Stay away from them and post comments if the same crap happened with you. So be careful if you use this website or leave comments if you have horrible experience with this seller.
how can we verify this complaint is even real ? we dont even have a customer with your name
we have people that are working 24 hrs a day in our customer forums and they answer customer queries, i am pretty sure you are not a customer since you would have had access to the forums and get the needed support right away!
They didn't provide package with promised services
I paid $200 to the company www.SiteMile.com for the package of services. It was the worst experience, ‘coz their package didn’t contain promised services. When I reached the online chat agents, the rep told me that I needed to pay more if I wanted to get more services. It was total rip off, so stay away from them and post comments about your experience with them. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.
Right now they have comprehensive livechat support and i was able to resolve my issues within the same day.
All they can do is give promises
I ordered some stuff from the website www.sitemile.com. I paid about $400, and after several days my gadget stopped to work and I contacted the seller and told him to solve the problem. He gave me empty promises, as well as he charged me for services, which he didn’t provide me. Please leave comments about this seller, because people should know that the website is fraud and they can lose money.
it is fraud, i paid to andrei saioc (sitemile) from romania money and he didnt done job. i lost money. dont begin anything with andrei saioc
time and money
Sitemile.com is run by a one man band in Romania, Andrei. He will promise you the earth, he will deliver nothing and then you’ll struggle to get a refund. You’ll get: I’m at lunch, my developer needs to fix something, Stripe says it will take 10 days to refund. It’s all BS. He could run an extremely good software company because he’s definitely capable but unfortunately he chooses to run a cowboy outfit and try to rip people off.
I believe your request for refund was solved after 3 hours, you are obviously over exaggerated.
I had a really good time with the guys, the livechat was very helpful. I had an issue with the download, which got solved in 24 hrs. Nothing to say there
I got my themes working only after my hosting fixed the wordpress installation. I thought it was the theme but it was the hosting. After they reset my server, it worked like a charm. And the support at sitemile was great, assisting me all through live chat.
We have solved as it might be seen. Our support is great!
Do not buy any themes/extensions from sitemile. I purchased a custom integration from Andrei Saioc, it has now been over four months and countless empty promises later and the work is still not done. I have had to file a chargeback with my credit card company to try and recoup the money. Do not purchase themes or work from Sitemile under any circumstance. The themes are not secure and full of bugs.
We have purchased a gateway integration and all went well.
I think all went well with the custom integration. 100% satisfaction.
We have encountered wonderful work ethics here. The themes are great
Thanks for all your hard work! The customer is very happy with the customization work that you did for us. We put about 30 hrs in past month of customisation work with sitemile, and the customer was very happy with this auction website. We will def come for phase two starting January 2021 once the site is released to the public. All in all the experience was very good. Too bad you cannot give out a 5 star rating here
Im throwing my two cents here, i got an excellent service through them. I got the auction theme, and they gave me very good support via skype and also email. Maybe that helps. My customer was very happy with the site
Is it a way to give out a good review here ? they are my developer and they have done an excellent job for me, and looking at other review sites they have 4.7/5 (trustpilot) which makes this site weird or even fake itself. I do know that on trustpilot for example you can verify if they are real customers or not, here it seems not so much.
The work they have done for me is absolutely brilliant!
I purchased themes/plugins from sitemile [he claims himself to be "andrei saioc"]. I found out several issues with the themes/plugins within the 1st week of purchase. I asked for the refund within the 1st week, but the site owner kept giving me empty promises to fix those issues within 24 hours.
The themes/plugins with those non-functional parts are useless. Since the site owner has not given me the refund, I will now have to file a claim with the credit card company.
If you do encounter that sort of issues and the site owner does not issue you the refund, you have to file a claim at your payment gateway company. Only then, those payment gateway companies will start to take action and blacklist his business.
Au contraire mister, we have a policy of 7 days and everybody has got their refund if they wanted to. Of course on the agreed terms.
https://sitemile.com. is a fake, keep your money, buy another cms, run away from them
Overview of SiteMile complaint handling
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SiteMile Contacts
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SiteMile phone numbers+40 786 944 658+40 786 944 658Click up if you have successfully reached SiteMile by calling +40 786 944 658 phone number 1 1 users reported that they have successfully reached SiteMile by calling +40 786 944 658 phone number Click down if you have unsuccessfully reached SiteMile by calling +40 786 944 658 phone number 0 0 users reported that they have UNsuccessfully reached SiteMile by calling +40 786 944 658 phone number
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SiteMile emailssitemile@sitemile.com99%Confidence score: 99%
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SiteMile addressStr Poieni, Nr 36, Ilfov, Chitila, 077045, Romania
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all SiteMile contacts
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Used the version and works fine
I don't have Pricerr theme, I have project theme and works great, and all extensions are working fine. Make sure always to use the latest versions, we had an issue too, that got solved on updating. These guys launch a lot of updates
Same here, we used the new update and its fine!
We are using a beta version and seems to work fine. I think they will release the final version in a few weeks.