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Use this comments board to leave complaints and reviews about SiteMile. Discuss the issues you have had with SiteMile and work with their customer service team to find a resolution.

SiteMile Complaints & Reviews

Nov 24, 2020

Sitemile — Project theme

I purchased the theme for my site icanliketo.co.za Unfortunately the only way it seems to get anything done...

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Nov 16, 2020

Sitemile — Wordpress freelance project theme

Sitemile is a fraud, stop buying from them any themes. I purchased from them the "project theme", not...

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Sitemile — I don't have any complaint, things were great, trying to give out a good review to these guys

The service was great, and I was trying to give out a good review, but seems you cannot do this here, although is a 5 star rating system you cannot rate them 5 star or even 2 star. Thats super weird. If anyone has a question, you can ask me, I can even post a photo that I am a real customer.

The themes are good, and the support is in general good, they are not on the chat 24 hrs a day, but they are at least 12 hrs a day.

I don't have any complaint, things were great, trying to give out a good review to these guys

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    SiteMile.com — Re: ticket #u4jvu: pricer theme booking feature

    Hi Mr.D.K. Mason, i will be at the office in the morning and check
    have you installed the booking calendar plugin ?

    Ticket: https://sitemile.freshdesk.com/helpdesk/tickets/40119
    to answer back to us simply reply to this email as you normally do with all your emails
    http://www.sitemile.com

    On Sun, 18 Oct at 2:26 PM, Mr.D.K. Mason wrote:
    You may give me a paypal refund if the plugin won't work in my themes

    SiteMile powered by Freshdesk 40119:340713

    Re: ticket #u4jvu: pricer theme booking feature

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      • Ni
        nigel roman Nov 12, 2020
        This comment was posted by
        a verified customer
        Verified customer

        I don't have Pricerr theme, I have project theme and works great, and all extensions are working fine. Make sure always to use the latest versions, we had an issue too, that got solved on updating. These guys launch a lot of updates

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        0 Votes
      • andrew markos Nov 12, 2020
        This comment was posted by
        a verified customer
        Verified customer

        Same here, we used the new update and its fine!

        Reply
        1 Votes
      • Ma
        Martha Thumann Nov 08, 2020

        We are using a beta version and seems to work fine. I think they will release the final version in a few weeks.

        Reply
        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved       Sitemile — Custom coding project

      Be wary of Sitemile custom coding service

      Due to a small budget for a project with the end goal of raising funds for charities, I decided to use Sitemile's custom coding service due to the low cost I was quoted and reasonable timeframe of two weeks. 7 weeks after paying a portion of the projects cost upfront I am still waiting to see results. I am deeply disappointed in the service that Sitemile has offered and the way this project has been handled. I have been deceived on many occasions regarding the time that is still left on the project and have now missed critical site launch dates. I hope others do not have to go through the same experience that I have. Please approach Sitemile with caution.

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        RESOLVED

        After posting this complaint the team at sitemile started uploading the updates to the custom coding project that I contracted them to do

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        Sitemile — project theme - specific works paid but never delivered

        As many others customers, I paid for a theme full of bugs or lack of functionalities. The admin-founder-single-employee (Andrei Saioc) has charged me for "specific works" (until now, I'v paid more than 600$) but I'm still waiting for delivery. According to him, it should have taken 1 week maximum.
        I've paid 50% while ordering and he has accepted 10$ penalty for each day of delay. But without any delivery I've finally paid 50% of nothing !

        Day after day, he invents new excuses and explains that he his "close to deliver" / "about to finish" / "it' will be uploaded in a bit" ...
        No more answer since 2 days and I still wait for my paid work...
        @Andrei : don't try to answer I'm a liar and not a real customer : my sitemile login is "Jeremie CADOR" and I can publish all the tickets details

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          • Si
            sitemile Oct 20, 2019
            This comment was posted by
            a verified customer
            Verified customer

            here is the last of the skype discussion after project was done

            Comments

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          • Si
            sitemile Oct 20, 2019
            This comment was posted by
            a verified customer
            Verified customer

            Please mark this as resolved. We have solved all the issues and all bad things have been either marked as solved, or deleted, but this was left. Please mark this as resolved

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          Sitemile — Worst customer service ever!

          Hello. I have purchased a WordPress theme from SiteMile website and there was something wrong with it. It worked fine when I was on my PC, but when I used the tablet there were many bugs and problems with colors.
          I contacted SiteMile customer service and when I explained what happened and asked for help their rep treated me horribly! Just go online, find some reviews and see for yourself how these guys talk to their clients! Terrible! They literally called me liar and said I was fake.
          The worst customer service ever!

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            Sitemile — Theme Customization

            I got some customizations to be done for which I asked for a quote. I clearly mentioned eveything in my...

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            www.sitemile.com — They didn't provide any support and started to avoid the communication with me

            I paid money for the themes, which offered the company www.SiteMile.com. I tried to work with them, but the services were the worst and the agents almost all the time, they ignored me. I was disappointed that I wasted money and time. I wanted to ask for the help, maybe someone can advise something useful. As well as share this info and post comments about your experience with them.

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              • Si
                sitemile Jun 03, 2016
                This comment was posted by
                a verified customer
                Verified customer

                im only posting here as i dont recognize your username as a custom of ours. We have forum support, email support and call support. I cant imagine you were treated not well. Please email to us again specifying your customer name. As this site is free and there is no way of seeing if this is even a real customer or someone messing our online reputation so after they can email us with offer to remove the comment, please dont believe all that you read.

                Reply
                1 Votes
              • Im
                impaurita88 Jun 03, 2016
                This comment was posted by
                a verified customer
                Verified customer

                Don’t deal with the jerks from the company www.sitemile.com. They didn’t provide any support. The agent only promised and diddle-daddle a lot, but in result I got completely nothing. I wasted my money and time, but in result these ### ignored my emails and complaints. Stay away from them and post comments if the same crap happened with you. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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              • Si
                sitemile Dec 12, 2014
                This comment was posted by
                a verified customer
                Verified customer

                how can we verify this complaint is even real ? we dont even have a customer with your name
                we have people that are working 24 hrs a day in our customer forums and they answer customer queries, i am pretty sure you are not a customer since you would have had access to the forums and get the needed support right away!

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                1 Votes

              SiteMile.com — They didn't provide package with promised services

              I paid $200 to the company www.SiteMile.com for the package of services. It was the worst experience, ‘coz their package didn’t contain promised services. When I reached the online chat agents, the rep told me that I needed to pay more if I wanted to get more services. It was total rip off, so stay away from them and post comments about your experience with them. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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                SiteMile.com — All they can do is give promises

                I ordered some stuff from the website www.sitemile.com. I paid about $400, and after several days my gadget...

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