Sinorama Holidays — sinorama holidays ltd - auckland new zealand - dream of china
On the 11 November 2017 we visited your Auckland New Zealand office and purchased/paid for a Sinorama Holiday Dream of China 15 day holiday, the confirmation of which came to us on the 11th of November
On the confirmation it confirmed that we were travelling on the Yangtze River Cruise Gold 3 and had our cabin number.
We were very pleased and told all our friends of this wonderful holiday, we were taking, so much so that in February 2018 we had three couples approach us and ask if they could join us, though when checking your website the Dream of China Holiday was fully booked though they have all decided to travel with Sinorama at a later date, as have other people we know.
Anyway we received your information and the itinerary of the Dream Of China & Yangtze River Cruise again in June 2018, when requesting that we get a Chinese visa, which we got in due course, and waited for the information evening information that was going to be emailed to us closer to our holiday.
In early August I contacted Sinorama Holidays Ltd - Auckland and asked about the information evening only to be told it had been cancelled.
I was however told our final itinerary would be sent, though have been chasing it along as [removed]
We received the itinerary at 7:30pm last night, though as we were not at home and did not open the email until this [removed] only to find that we are no-longer going on the Sinorama Holiday that we purchased 10 months ago, and have been added to a lesser holiday which does not include the highlights that we were so looking forward to, in fact it does not show us much of China at all and we would be visiting places that we would not chose to go to - in other words it is nothing like we booked, including our CONFIRMED passage on the Yangtze is now on another boat altogether.
There must be some mistake, we know that the Dream of China Holiday is still progressing as previously said, it was booked out (including our booking) in February 2018
Please look into this urgently as it appears that our place on the Dream of China and Yangtze River Cruise has been given to someone else, and we have for some reason been down graded, we are extremely unhappy.
We would appreciate being re-instated to the holiday that we paid and were told we were going on.