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Sinorama Holidays Complaints 4

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12:45 am EDT

Sinorama Holidays sinorama holidays ltd - auckland new zealand - dream of china

Hello
On the 11 November 2017 we visited your Auckland New Zealand office and purchased/paid for a Sinorama Holiday Dream of China 15 day holiday, the confirmation of which came to us on the 11th of November
On the confirmation it confirmed that we were travelling on the Yangtze River Cruise Gold 3 and had our cabin number.
We were very pleased and told all our friends of this wonderful holiday, we were taking, so much so that in February 2018 we had three couples approach us and ask if they could join us, though when checking your website the Dream of China Holiday was fully booked though they have all decided to travel with Sinorama at a later date, as have other people we know.
Anyway we received your information and the itinerary of the Dream Of China & Yangtze River Cruise again in June 2018, when requesting that we get a Chinese visa, which we got in due course, and waited for the information evening information that was going to be emailed to us closer to our holiday.
In early August I contacted Sinorama Holidays Ltd - Auckland and asked about the information evening only to be told it had been cancelled.
I was however told our final itinerary would be sent, though have been chasing it along as [removed]
We received the itinerary at 7:30pm last night, though as we were not at home and did not open the email until this [removed] only to find that we are no-longer going on the Sinorama Holiday that we purchased 10 months ago, and have been added to a lesser holiday which does not include the highlights that we were so looking forward to, in fact it does not show us much of China at all and we would be visiting places that we would not chose to go to - in other words it is nothing like we booked, including our CONFIRMED passage on the Yangtze is now on another boat altogether.
There must be some mistake, we know that the Dream of China Holiday is still progressing as previously said, it was booked out (including our booking) in February 2018
Please look into this urgently as it appears that our place on the Dream of China and Yangtze River Cruise has been given to someone else, and we have for some reason been down graded, we are extremely unhappy.
We would appreciate being re-instated to the holiday that we paid and were told we were going on.
Thank you
[removed]

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6:58 am EDT

Sinorama Holidays honouring of tour booked

As Vacances Sinorama has been put under trusteeship, I want to know if Sinorama Holidays is going to honour our 20 day Odyssey of China Tour departing from Australia on the 23rd October 2018, that we booked and paid for last year? And also what other effects will it have for us and all travellers that have booked and paid fully way in advance?
And yes we are still waiting for our airline tickets.

Jo

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Angela Harding
Drysdale, AU
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Sep 03, 2018 5:33 am EDT

Tour booked starting 15th September 2018, as off last week our cruise has been cancelled, alternate hotels etc. arranged

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Christina Ryan
AU
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Aug 25, 2018 6:43 pm EDT
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We are wondering the same thing. Sinorama seem to be ignoring our emails! Anyone else due to leave on 23 October from Sydney? Has your cruise suddenly been shortened?

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9:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sinorama Holidays trip to china

We purchased the tickets in February and paid in full a month ago from Sinorama. Since then we have been calling and email to follow up in regards to the flights, The people in Sinorama office kept telling us that "flights are not ready" or "we are still working on the flight schedule". More over they promised us the flights will be around 10 am or later on April 22nd. Finally, we got the flight schedule for the trip from Sinorama after one month chasing, we were surprised with the odd route, we will be flying from California to Chicago( to the east) and then fly back to china to the west. We asked them to consider our inconvenience and rearrange the fly schedule. But in their Email "But since your air tickets had been issued and we have nothing can do for changing any route at this moment."
We received the email with the tickets from Sinorama and they did not give us the opportunity even to review the tickets. If we know from the beginning that we will flight to Chicago we would object at that time, and no one inform us or let us know ahead about the flight schedule. That is not a professional customer care with their statement regarding the air tickets.
Again, we called Sinorama and we replied the email to Sinorama and they ignored us. At this point, we are not sure if we still pursue our trip with them.

Read full review of Sinorama Holidays and 7 comments
Update by cvphung
Aug 31, 2016 8:52 am EDT

We also have a very, very bad experience with a trip to China Yangtze River cruise with Sinorama. First they messed up our flight going to China. They were supposed to let us know when are the flight scheduling but instead they just scheduled the flight to china from bay area to china through Chicago which doesn't make any sense. We have requested them to change those flights which we were not consulted with but they refused. Second the 5 stars hotels that we visited on the trip was -3 stars motel. : the non-smoke rooms smelled from smoke, the toilet broke down 3 times during 24 hours stayed and we had to move to different room 3 am in the morning. There were bed bugs in the room, staying with us without paying any rent. :-). The local tour guide in Beijing was very rude and aggressively kept pushing us to buy what they wanted, wasting our time. Just mention, this is not a shopping tour as Sinorama advertised. He also talked about tips, (he said don't give me a few dollars for tips) and demand higher tips which was supposed to be included in the package. The food was barely edible, at one time to buy extra Beijing duck because this place is famous for it. We bought the whole duck but we received only 10 pieces of duck breast. This tour was not worth the money we paid. We will never come back to any tour from Sinorama .

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Beverly Benjamin LeGate
US
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Nov 05, 2018 12:10 am EST

Sinorama Holidays is a fraudulent company. They took our money in June 2017 for a 16n day China Imperial Tour. They were closed down / license suspended by the Consumer Protection of BC. Do not book with Sinorama Holidays/Vacancies they have had their license suspended and we lost $5008.00. It's afraudulent operation. Do not use your credit card 60 days before purchasing. You may be at risk for loss. Buyer beware.

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rkooverjee
US
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Sep 18, 2018 8:18 pm EDT

Hi All we had booked a 20 day tour of China organised by Sinorama Holiday (New Zealand). 2 weeks prior to us departing the tour gets cancelled. We had to get the visa's for China 2 months earlier. Only reason to get the china Visa was for this holiday. Now Sinorama - being a big company, refuses to come to any agreement to reimburse us for the Visas. I will not recommend anyone booking any tours through company. There customer service is really bad.

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Elaine Cruickshank
US
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Nov 15, 2018 11:30 am EST
Replying to comment of rkooverjee

Myself and a friend booked in March 2018 to travel to China in April 2019. We are in UK. We were told that to get the tour at the so called reasonable price, we had to lay in full so we did. About a month ago, we found out by accident that Sinorama had ceased trading. We had no communication from them directly. We e, ailed them, the message bounced back as undeliverable but later that day we received email to say our trip cannot b assured. What a mess! We are trying to obtain refunds via our credit card and whilst we are relieved that we did not find out even sooner to our planned departure date, feel so sorry for travellers who may have been stranded in China when all this happened. Absolutely disgusting - and we feel very foolish that we parted with our money like we did.

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skglv
US
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Apr 06, 2018 11:47 am EDT

I typically don't post reviews, but after reading the bad reviews about Sinorama I just have to jump in. We took a Land/Yangtze River trip with them 2 years ago and it was outstanding from start to finish. No complaints whatsoever. I was thoroughly impressed with their c/s, tour guides, China and its people.
I would travel with them again in a heartbeat.

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Christine Palmquist Hopkins
US
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Apr 09, 2017 9:34 am EDT

I just returned from a 12 day tour of China through Sinorama. It was excellent, beginning to end! Great customer service over the phone, as I am in California. I had both an International guide and local guide at every venue. Frank, the International guide was available 24/7 throughout the trip. Hotels were fantastic! Never felt rushed on any of our excursions and had very good advice about doing any shopping at any of the locations. Well worth the $1700 I paid for this trip. Will definitely be using Sinorama the next time I want to go to Asia.

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Lorna Lee
US
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Mar 28, 2017 9:27 pm EDT

Wow! I was considering doing a whole family trip with 10 of us and the complaints listed have been a deciding factor in not pursuing this venue withsSinorama

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Jeffrey Hine
US
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Aug 31, 2016 8:13 am EDT

We booked the China Yangtze River cruise which also includes a 2 day Viet Nam leg. When we purchased the tour, air flights were not to be arranged until a month or so later. When we received the flight reservations, we were chagrined to find that the flight from Shanghai to Ho Chi Minh City flight leaves at 10:20PM and arrives HCM City at 1:35AM. The return flight is 49 hours later leaves HCM City at 2:35AM arriving Shanghai at 7:05 with a 6 hour layover before our flight home to the US. Had we known this leg would be at such onerous hours, we would not have booked the tour.
We decided to opt out of the HCM City leg and just stay in Shanghai at our own expense. Sinorama replied that this was a change and required a $400 US per person change fee. We said nonsense. The contract says the penalty for unused services was no refund, which we were willing to do. Then, after we appealed, Sinorama said that if we did not go to HCM City, it would void our return ticket to the US because it was on the same booking number. We previously talked to China Eastern who said that they do not charge fees for missed flights beyond forfeiture of the ticket but that since the ticket was booked through our agent (and I use that word lightly), Sinorama had control.
Very angry at this unfair treatment.

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We found clear and detailed contact information for Sinorama Holidays. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sinoramaholidays.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sinoramaholidays.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

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ComplaintsBoard
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3:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sinorama Holidays company has refused to allow a later departure & will not refund

Vacances Sinorama Inc.
PO Box 008
998 Boul. Saint-Laurent
Montréal, Quebec H2Z 9Y9
Tel: [protected]
Email: [protected]@vacancesinorama.com
Web-site: www.vacancesinorama.com

Code for our particular trip: F1013-2015-CHGL-15 File nos. 5-6

You can imagine that after having spent a small fortune on last minute airfare from Montréal to Vancouver (at the end of August) because my mother was dying, we were really looking forward to our vacation departure date of October 13.

This was to be the trip of a lifetime, to celebrate my retirement. A two -week all inclusive tour of China with the above company, that we had paid in full. Unfortunately, it has turned out to be a living nightmare.

On September 6th, my husband fell ill and on September 11th, he had emergency surgery to remove a stage 3 cancerous kidney. I have attached a picture. (Documentation is available in French only.). On September 11th I wrote the email below to Vacances Sinorama, explaining our situation and requesting that they allow us to postpone the trip (tentatively to March 2016) . This was following a telephone conversation with someone in customer service who sounded quite open to the possibility of changing our departure date. All correspondence was in French. On September 13, they promptly answered back that the $4, 800 trip could not be refunded, postponed or transferred. No compromise on their part.

Legally, I know them have a right to do this but what about human kindness and compassion? What about customer service? We have already been through the wringer emotionally with a sudden death and an even suddener life threatening illness. Monetarily, we are living on a reduced income due to the fact that my husband has not worked since September 5. We could easily have done without the loss of $4, 800.

After all, I'm sure they were able to sell the trip to someone else. So why should they collect twice for the same trip while we end up throwing $4, 800 out the window? All I'm asking for is that they make us a fair offer. In our situation, is that too much to hope for?

(See e-mails below)
Bonjour,
Mme. Cailyer,
Nous regrettons pour cette situation, il est dommage que vous ne pouvez pas partir à votre voyage; cependant, le forfait était une vente finale, malheureusement le voyage est non remboursable, non changeable et non transférable, seulement le frais de pourboire de $150/per est remboursable.
Nous souhaitons un bon guérison pour M.Cailyer.

Si vous avez des questions, n'hésitez pas à nous contacter. /
If you have any further question, please feel free to contact us.

Service à la Clientèle/Customer Service

Vacances Sinorama INC.
998 Boul. Saint-Laurent,
5e étage, Montréal, Québec, H2Z 9Y9
Tel:[protected] Fax:[protected]

-----Original Message-----
From: Pierre Cailyer [mailto:[protected]@gmail.com]
Sent: 2015年9月11日 20:35
To: [protected]@vacancesinorama.com
Subject: Code de voyage F1013-2015-CHGL-15 numéro de dossier 5 & 6

Mon mari, Pierre Cailyer, a été opéré d'urgence ce matin a l'hôpital St-Luc pour un cancer du rein. (Nous pourrions vous fournir des preuves sur demande.) C'était totalement imprévu.

Nous avons un départ avec Sinorama le 13 octobre. Nous savons maintenant que ça serait impossible. Pouvez-vous nous offrir un crédit pour un voyage semblable avec un départ dans 6 mois ou plus? Nous pensions avoir une assurance-voyage mais ce n'est pas très intéressant parce qu'ils ne rembourseront que $1, 000 chaque.

Ce voyage était le voyage de nos rêves et je sais que mon mari souhaite d'y aller malgré son problème de santé.

Merci de votre compréhension.

Yvonne Cailyer

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Laur Lucy
US
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Jan 23, 2019 4:25 am EST

Captivating China &Yangtze River Cruise 13 Days AUE-T000864 all t
China trips canceled August 2018 by Ontario and British Columbia Tourist Board.

I purchased the Sinorama Travel Protection Plan to cover cost of trip for cancellation for any reason.

US$2543.00 is the amount covered by the plan.

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celia rivas
US
Send a message
Sep 03, 2018 7:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I WOULD LIKE TO HAVE A REFUND .

CELIA RIVAS
TOUR ID# E1019-2018-BHHS-11

PHONE [protected]

GCBUILDING@VERIZON.NET

WE NEE A OPC FORM ?

Overview of Sinorama Holidays complaint handling

Sinorama Holidays reviews first appeared on Complaints Board on Sep 28, 2015. The latest review sinorama holidays ltd - auckland new zealand - dream of china was posted on Aug 30, 2018. Sinorama Holidays has an average consumer rating of 1 stars from 4 reviews. Sinorama Holidays has resolved 0 complaints.
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